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  • Fandango Corporate Office Headquarters

Fandango Corporate Office Headquarters

How To Contact Fandango Corporate Office Headquarters

12200 W. Olympic Blvd., Suite 400
Los Angeles, CA 90064 USA
Corporate Phone Number: 310-954-0278
Fax Number: 1-310-954-0296
Customer Service Number: 1-866-857-5191 

 
  • I have been buying digital movies from this app BEFORE fandango was ever even a thought.
    Now…I go and buy several movies, one won't play, I rent two and they don't play, and the best their reps can offer are free rental credits!!??? Wtf!?
    I have invested 1000s into my collection and my daughter's birthday rolls around I have a HOUSE FULL of TEENAGE girls on a 16th BIRTHDAY and NO MOVIES!!
    THANK GOD FOR NETFLIX!
    Then when I call back today … THE SAME supervisor I spoke with YESTERDAY gets all high and mighty and says, "all we can do at the customer service level is issue promo credits for rentals." But the movie I am having issues with I purchased and the two I rented last night didn't play and all of them were bought through the website not the roku. I was calling to inform you of this and to tell you that the free rental codes you gave me aren't working. That's bc you're trying to buy a purchase only movie. We can only issue a rental credit.
    So issue a rental credit for 7.49 and I'll pay the difference or give me like 10% off. And then cancel all the like 4 rental promos you guys have given me gratuitously and are now throwing it in my face that's all you can do.
    Just give me ONE 7.49 credit, fix downsizing and we'll call it a day. I've already bought 4 movies before and since. WITOUT ISSUE OR CREDIT.
    NO. WE CANT DO NOTHING.
    WE WOULD SUGGEST UNTIL CORPORATE FIXES YOUR ONE MOVIE THAT YOU STOP USING FANDANGO
    ARE YOU SUGGESTING I SWITCH MY MOVIE GALLARY TO VUDU!?
    ARE YOU ASKING ME TO LEAVE!?
    (SAME SUPERVISOR THAT THREATENED TO CANCEL MY WHOLE ACCT YESTERDAY WHEN I SLIPPED AND SAID "I DON'T KNOW WHAT THE HELL IS GOING ON HERE?" "MAM IF YOURE GOING TO CONTINUE TO USE THAT LANGUAGE I'M GOING TO HAVE TO CANCEL YOUR ACCT AND DISCONNECT THE CALL!?
    WTF!? I HADN'T EVEN BEEN ON THE CALL 30 SECONDS AND IT WASN'T EVEN DIRECTED AT HIM!

    SO WARNING YOU GET JAMES T. ID #:0247 IN DENVER OFFICE HE IS A COMPLETE NARCISSIST.

    I WANT DOWNSIZING FIXED. AND I PAID FOR THESE MOVIES … THEY ARE NOW MY INTELLECTUAL PROPERTY!!

     
  • BE AWARE! BE AWARE! BE AWARE! You do not want to buy anything from these people. bought reserved seats for 12/ 28/ for my self my husband and two grand sons. we were shuffled around like cattle so upset they double booked one of our seats I went and got the manager she stood there with two ticket stubs for the same seat. Got sick had to wait to cal them when I did got a very flippant customer rep. at the end I said how would you have liked that day to have happened to you??? He said stuff like that dont happen to me mam. Well it will never happen to me again either. sent several emails they're reply is yu can get the credit dne your self. Ok tried that NO I didnt MISS the show or CHANGE my mind so that doesnt work. the rep told me I could send an email so when I repeatedly did this, which reply doesnt work, oh big surprise, they emailed me finally and told me to CALL. So dead end with a bunch of FLAMING IDIOTS!!!!!!!!!!!! Dont use them! going to paypal next to see if I can force a refund. NIGHTMARE

     
  • About 2 weeks ago, I purchased movie tickets for myself and my daughter for a theater we don't normally go to. When we got to the theater, there was a note with people standing outside. It read that they were closed down and to call the 800 number. I did. Had to wait a good 45 minutes before someone came onto the phone. She told me she would issue a refund after she called the theater to verify what I told her was true. Then she asked if I can register. At that time, the website was down. That's all she said. I recently received my credit card bill and it's still on there. I did the internet chat. Waited about 25 minutes (3rd in queue). He told me that I needed to register once more then I would get my refund. I registered and then he told me he would he send in my complaint to the headquarters and I would receive an email within 5-10 business days. I wasn't even finished and then he left the session. I am going to dispute this on my credit card and write a letter to the corporate office, telling them my frustration. I don't think they should make you sign up in order to get a refund. They already have my credit card info. This sounds like such a scam. I am also going to report them to BBB (Better Business Bureau). WILL NEVER DEAL WITH THEM AGAIN!!!

     
  • Hi,

    I accidentally bought a wrong theater that will play in 25 minutes (my house close to the theater that I supposed to pick). I contact you by phone number and live chat. 20 minutes later the live chat was on, so I told her, I want a refund. She told me since the movie started already the refund will be 3-5 days. You have a bad customer service that people had to wait about 20 minutes to get to talk to someone. I'm not happy with your service. Btw, your customer service got an attitude. I haven't finish talking, she left. wow.

     
  • I WILL NEVER USE FANDANGO AGAIN!!!!! I MADE A MISTAKE WHEN PURCHASING MY TICKETS, (THURSDAY INSTEAD OF SATURDAY) PROMPTLY I CALLED TO CANCEL AND SWITCH TO SATURDAY. THEY WOULDN'T REFUND THE CONVENIENCE FEE $4.50. HOW GREEDY!!!!!!!!!!!!!!!! WHAT A GOOD NAME FOR THE FEE, THEY CONVENIENTLY TAKE YOU'RE MONEY!!!!!!!!

     
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