Reach Firehouse Subs Corporate Office Headquarters 

Firehouse Subs, Antelope Valley (Palmdale) Mall Store. Dear Firehouse Subs Management, I am writing to express my deep concern regarding an incident that occurred at your Antelope Valley Mall location on Saturday, May 10, 2025, in the afternoon. During my visit, I was accompanied by my service dog, and I was unjustly refused service by your employees who failed to comply with the Americans with Disabilities Act (ADA) guidelines. The ADA stipulates that employees may ask only two questions regarding service animals: (1) Is the dog a service animal required because of a disability? and (2) What work or task has the dog been trained to perform? Unfortunately, your employees did not adhere to these guidelines despite my clarification that my dog is indeed a service animal. Instead, I was told that pets are not permitted, and I was asked to leave without being served. This misunderstanding and disregard for the law is unacceptable. I am concerned whether my accent or appearance influenced the behavior of your employees, as their actions suggest either ignorance or bias. This experience calls for immediate attention and action on your part. I strongly urge you to provide training for your staff on ADA compliance and service animal policies. Additionally, I encourage you to update your website to clearly reflect your policy on service animals. To ensure there are no further incidents, I intend to return to the store to speak with a manager and to document the interaction. I look forward to your prompt response and seeing changes that respect the rights of all customers. Non of your numbers actually works.

Firehouse Subs Corporate Phone Number: 1-904-886-8300

Contact Number for Support and Help: 1-888-289-6185

Firehouse Corporate Phone Number: 1-800-388-3473

Firehouse Subs, Best subs ever made! Traveled to North Carolina to see family. Ate at a Firehouse Subs for the first time. Best sub I have ever eaten! Firehouse Subs put Subway, Jimmy Johns and all others to shame. I sure wish you would come to central Oregon.

Firehouse Subs, Awful customer service. Mobile order pickup told them name on order. Told me it was coming up. Waited for over 10 min. Asked again my order was coming up. Was then asked to leave restaurant and to never come back. All this for asking where my order was? Owner of store told me he was sick of me asking cause he told me it would be a minute. Terrible way to treat a customer and told me to never come back. All this for asking about an order. Totally unacceptable. Shame on Firehouse!!!!!

Firehouse Subs, Sandwich was made incorrectly. When attempting to contact Firehouse to contact the corporate office, the direction is to visit the website help link. Guess what? It Doesn’t Exist 404! No manager on duty, even when I asked when they would return I was given a time. No manager. Possibly the manager might return the next day. I am looking up the current Florida law to see if it is legal to run a restaurant establishment in Fl. without a manager on duty at all times. Never go to Firehouse Subs! I want you to go bankrupt as fast as you can for everyone’s health and safety. By the way, You owe me money! and the longer it takes to get my money back the more I am going to demand!

Firehouse Subs, I would give this location a -5 if it were an option. I was craving a delicious Firehouse Sub so I stopped at our local Commerce, Georgia location to satisfy my craving. When I first walked in I noticed none of the employees were wearing caps, visors and or hairnets. I noticed this because, two of the employees hair was falling in their face each time they bent over and because I was an area manager of three fast food locations for 17 years. I notice these things. I was not greeted upon entry even though I was the only person in line at the restaurant. I stood there in silence for 12 minutes. Still no action from anyone behind the counter. An Uber driver walked up and asked about his pick up order and he too, was ignored. He raised his voice enough that someone finally replied. As he ended his conversation, he pointed to me and said, “I believe this lady needs some help.” I smiled and said, ‘yes, please.” I waited for 18 more minutes and walked out the door. Needless to say I will never go back to that location again. I think it is shameful to be ignored just because you are a senior citizen.