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Firehouse Subs, I would give this location a -5 if it were an option. I was craving a delicious Firehouse Sub so I stopped at our local Commerce, Georgia location to satisfy my craving. When I first walked in I noticed none of the employees were wearing caps, visors and or hairnets. I noticed this because, two of the employees hair was falling in their face each time they bent over and because I was an area manager of three fast food locations for 17 years. I notice these things. I was not greeted upon entry even though I was the only person in line at the restaurant. I stood there in silence for 12 minutes. Still no action from anyone behind the counter. An Uber driver walked up and asked about his pick up order and he too, was ignored. He raised his voice enough that someone finally replied. As he ended his conversation, he pointed to me and said, “I believe this lady needs some help.” I smiled and said, ‘yes, please.” I waited for 18 more minutes and walked out the door. Needless to say I will never go back to that location again. I think it is shameful to be ignored just because you are a senior citizen.

Firehouse Subs, , I had a disappointing experience today at the Firehouse Subs at 4606 Belden Village in Canton, Ohio, around 11:40 AM. The cashier was rude and unprofessional, giving the impression that she wasn’t well-trained or prepared for her role. As a Marine veteran, I expect respect and competent service, but this experience fell short. I don’t plan to return to this location. Management is welcome to contact me to address this matter.

Firehouse Subs, My wife and I visited the store on December 4, 2024 and ordered 2 meals. We received our cups, put them down on the table and visited the bathrooms. While in the bathroom, I observed urine on the floor and toilet paper with feces on it on the floor as well. I left the bathroom and went to get my drink. This is when the employee dropped the cover to the tea container on the floor along with the plastic holder that you put your cup on to fill it up from the tea container. He picked up both the tea container lid and cup holder from the floor (without wearing any gloves) and immediately placed the lid to the tea container back on top of the tea and put the cup holder back on the counter under the tea dispenser nozzle. He then walked back behind the counter, grabbed a rag and started wiping things off behind the register counter and had not even washed his hands or obtained a clean, sanitary rag. I walked up to the counter and asked him to speak with a manager and he advised me that he was the owner and wanted to know what I needed. I explained to him about seeing the tea container lid and cup holder on the floor and the fact that they were replaced on drink items without being washed. He told me that there was no need to wash them as they landed on the top side. I then asked him for his name and he told me it was Ray. I do not think that this matter is getting the attention it needs as it involves some pretty disturbing circumstances of what could be on the floor and coming in contact with items that people eat and drink (I know for a fact that there was urine and feces on the floor I walked on in the bathroom), not to mention what customers could be bringing in on their shoes from places they have been (i.e. gas, diesel, chemicals, etc.). Ray’s lack of concern over this issue was very alarming. I wanted some tea but due to these circumstances, I was not about to get tea from a contaminated source and walked out of the store. I sincerely hope that this matter is given the proper attention it needs for all those involved and that I, as the customer, receive a valid resolution that I am satisfied with. 3021 I45 Conroe Texas

Firehouse Subs, Excellent service. Ref store on Redd Rd, El Paso TX. I have been a customer at least 8 months. The staff has always been kind to me and bend over backwards to provide service to me. I’m a 76 yr old male with stage 4 cancer and disabled vet. It brings tears to my eyes how thoughtful they are.