Reach Out To Ford Corporate Office Headquarters HQ 

Ford, Recall issue! My father had me advocate for him in a recall matter, as he is a 69 year old life long blue collar worker, partially retired but still drives a Dump truck. He is a salty old guy I spelled vet wrong,,, and I believe he couldn’t handle the issue at hand without cursing, so I took the task. My father literally lives in a 5th wheel trailer out side of town ( nicer than many apartments) due to his dislike of disrespect-able people in todays society. He has a horse trailer as well. So he uses his truck to not only move his home when needed, but travels around to move his daughters horses with a “goose neck” attachment as well as the 5th wheel hitch. He bought the truck knowing it will literally be the last truck he will buy knowing it will outlast his life. (So he thought) It’s a 2020 Ford F-350 lariat short bed, with all the bells and whistles you could imagine. Even has a window on the roof that goes from wind shield to back of the cab. So Dec. 20 2024 a recall was issued to his, (by vin number) 2020 Ford F-350 Lariat, he brought it in in January 2025, a month later, and the recall was identified. At that time Ford motor co didn’t have a fix for that recall, And the truck wasn’t having issues at that time. The recall? It was an upper fuel sensor pressure software issue. Stated that if it wasn’t fixed the truck could go into over protective mode shut down while running and no longer start. At that time Ford Motor Co couldn’t fix it. And any other “mom and pops” mechanics shop couldn’t fix it either as it was a Ford motor co specific software. Only Ford could fix it. So Ford sent my father away, as they didn’t have the recall repair at that time, and still don’t. 3 weeks ago that software failed. He was literally driving down the Hwy and the truck turned off, he almost wrecked. He got it to the side of the hwy and it turned over but wouldn’t start, as per recall failure. It stated that on the website. So his insurance towed it to a shop. They couldn’t help him, so I paid to have it towed to another recommended shop. 1.3 miles at $250. Then a diagnostic on the truck which only identified the recall failure. So I contacted the local Ford dealership. First off, the run around you get, was so terrible, as I explained the issue and recall safety issue per vin of my vehicle. They told me that I then will have to cut filters in the fuel system, and if the fuel system needed replaced it will be $11,000 plus. That I Might be reimbursed for. So I’ve been talking with the Ford Escalation Team. Maybe it might fall under the “buy back program.” Today, three weeks later, my father without a vehicle so he is using his sons older ford, 1997 truck, is told that Ford cannot fix the truck. Ford doesn’t have the repair software to fix it and won’t authorize a tow to a local Ford dealership, let alone a loaner vehicle. They said we can get a rental and the my could possible reimburse us after 6-8 weeks. If it stays at the auto repair where it’s at it’s $70 a day for storage fee’s. So for stated they cannot fix it! My father pays $700 a month for this truck, it’s not that old and now he is left with a truck only Ford can fix as it’s a Ford specific software issue. Ford won’t authorize a tow, they said they don’t have the authorization to tow it to a local Ford dealer. I called the local dealer and they told me I need a “packet from corporate stating the issue at hand and safety recall that don’t expire according to Ford corporate policy. All diagnostics and evaluations state it’s the recall issue. So now my Ford Loyal father is stuck paying for a vehicle sitting in a parking lot outside a secure fence because he cannot afford the tow to Ford which is about 20 miles from where the truck is now. 1.5 miles was $250, what’s 20 miles out of pocket to my old veteran 69 year old blue collar worker getting ready to retire. I’ve found dealing with Ford over the last month that they do not honor the integrity of their own company policies. It’s a David and Goliath issue, and I’ve learned Ford doesn’t care after the vehicle is yours,… meh! It’s on you. Even though Ford should have integrity and look into this issue and honor there recall policy and get the vehicle to their dealership and shop. Replace or give a loaner until it is repaired. But I guess that would be the right thing to do. Instead, my father gets to struggle more in life as the Goliath goes home and sleeps in their cash filled pillow. Shame on you Ford. I guess we’d be better off buying a Kia! But the little guy doesn’t matter.

Ford, The MyKey system on Ford trucks is a nightmare if you buy a used vehicle without a second key. If MyKey is engaged, you’re stuck unless you pay Ford over $250 for a second key—and reprogramming the truck can cost another $150 to $240. That’s a huge amount just to regain full control of a feature you didn’t even set. Even after getting the second key, you still might not be able to fully disable the MyKey settings. This feels like a rip-off and a solid reason to think twice before buying a new Ford truck. The replacement keys are expensive and still leave you vulnerable to the same problem happening again. If I could leave zero stars, I would.

Ford Do Better. I never liked Ford but I don’t like them even more now that they dropped their DEI.

Ford, I have never in my entire life would think that Ford would neglect their customers and not explain anything to us regarding our truck. We spent over $48,000 on our vehicle and for what a transmission that was supposedly rebuilt and now needs to be replaced and I can’t believe what they have put me and my family through. I am so upset!

Ford Raptor, My purchase. Today is 2 weeks since my purchase of an used Ford Raptor with 97,000 mi. It is a nice truck runs well, but after two days some rattle in the motor. So l looked up and noticed the 3.5 issue with cam phasers. I save 3 yrs to pay 2/3 price of truck and finance the rest. I did not anticipate paying $4000 for cam replacement that I have scheduled for the 21st of this month. This was the soonest and I will be going out of state next week. I was told that they have not had a complete motor failure with the bad phasers. I guess my real question could you maybe help with info for possible accident. Yesterday I was able to baby the truck with a good wash and polish and noticed an run in the paint. Have a friend that can get it out with no issue. My worry if it has had a wreck. The truck is tight and form the visual looks great, can’t tell other than an run in clear coat and on the top of the door driver’s back it’s whitest the very peak of door. You can’t see from the side, only when washing the roof of the truck. The truck is black. Contacted the seller big dealership , but his response is I have the same info you have, and that is the chance you take purchasing an used vehicle. Expressed with seller that it’s disheartening thinking you can trust and or assume they are on the up and up. Upon purchasing the vehicle he asked if I would like extended warranty and I said no. Not thinking 2 days later communicating with seller with engine issue.