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To whom it may concern,

Blue Certification not living up to expectations!

I hope this message finds you well. I am writing to express my disappointment and concerns regarding the recent purchase of a 2017 Ford F150 (Vin # 1FTEW1EF0HFB13186) from Schaumburg Ford of Illinois on November 10th, 2023.

Since acquiring the vehicle, I have faced numerous challenges, primarily related to electrical and mechanical issues. The vehicle has been in service for a total of 24 days since the purchase, significantly impacting my personal and professional commitments. This situation has caused missed family events, inconveniences in my military travel preparations, and a loss of trust in the dealership.

Despite the Ford Blue Oval Certification, which is supposed to ensure rigorous standards in customer service and technical proficiency, the experience has been far from satisfactory. The program is designed to encompass elements such as technician training, facility cleanliness, and adherence to operational guidelines. However, the issues I have encountered with the vehicle suggest a failure in these aspects.

I initially had to return the vehicle the day after purchase due to grounding and wiring issues, and it was not returned to me until November 30th, 2023. This caused my family to miss a planned trip to Michigan and delayed other essential activities. Subsequently, when I needed the vehicle for Army training in New Jersey, I faced further inconvenience as it was only returned on November 30th which was the day I had to leave for New Jersey, and I had to retrieve it myself from the dealership.

Upon the vehicle’s return, I noticed additional issues, including chipping from the engine and the passenger restraint light coming on. Despite my attempts to communicate the urgency of the situation, it took a considerable amount of time for the dealership to prioritize the repairs. Moreover, scheduling an appointment for December 18th revealed that the vehicle would be held for an additional week due to parts and labor issues, including six active recalls that should have been addressed before the purchase. As of 23 December, the vehicle is still in the shop. When I called, I found out that the service department was closed and never provided an update. I was told I would not be receiving an update until Tuesday, 26 December 2023.

I am troubled by the fact that these issues have surfaced within three weeks of ownership, and the dealership has had the vehicle for almost a month for repairs that, in my opinion, should have been identified and addressed during the initial inspection. Additionally, receiving only one partially broken key further diminishes the overall satisfaction of the purchase.

In summary, the vehicle has experienced multiple electrical issues, six unresolved recalls, a partially broken key fob, and a mechanical issue with the tension pulley. I understand the dealership is working to resolve these issues, but I believe that such problems should not have arisen had proper inspections and preventive maintenance been conducted as we do in the Army monthly.

I would appreciate your assistance in addressing these concerns and rectifying this unsatisfactory experience. I am open to discussing potential solutions that would restore my confidence in Schaumburg Ford and the Blue Oval Certification process. Thank you for your attention to this matter, and I look forward to your prompt response.

Update 01/15/2024

As of today, I have yet to be scheduled an appointment for the repairs on the restraint sensor by the dealership. To add further concerns to the quality of the Blue Oval Certification, when I was on the road last night, I heard a pop from the left side of the vehicle and the TPS sensors immediately went out on both tires on the left side of the vehicle. Additionally, there is an issue with the steering wheel when reversing that I told the dealership. I sent them the video and have yet to be contacted to bring the vehicle in. This is becoming unacceptable at this point that the vehicle is having these many problems since the purchase of the vehicle.

I have been to service department several times My brakes are so loud everyone asks what is wrong with your car – I say according to fred brand nothing They are so loud they wake up neighbors – we play pickleball everyone asks why is your car so loud

Ford says it’s normal. We will NEVER go to Fred Beans Langhorne Pa again !!

I am writing you with such a big disappointment that you people cannot imagine. How could you not be aware of how significant this issue is? FORD BRONCO –AND YOU ALL KNOW ABOUT IT—FAIL TO comply with various Federal Motor Vehicle Safety Standards. Generator problems have started emerging and no one is doing anything about it. My Ford Bronco model ended up in the shop due to its failure and need to have it replaced. On my 4-hour drive and on top of that you guys didn’t have any tow trucks available resulting in me having to pay out of pocket almost 400 dollars in the middle of nowhere with an 82-year-old grandmother (who resulted in the ER because of it) and kids with me. In addition, when I got to the dealership no loners were resulting in me once again paying almost 1,000 dollars. THAT’S CALLED NEGLIGENCE ON YOUR PART.