GNC Corporate Office Headquarters

i shop continuously in your Kentlands, North Potomac store in Maryland. Unfortunately when I was there a while back I had the distinct mispleasure of running into the absolute worst associate you have. She is a Chinese lady who barely understands English. After trying to explain the reason for a return she attempted to do the return and a purchase. What a mistake. First she could not get the return to work. Next she could not get the printer to work. She said it would not run. She played with this printer for 30 minutes while I was waiting in line along with others. She then called your tech support and did not understand anything they were saying. The other customers left. They put down their order and walked out. I complained at that time. Finally after almost an hour she got it. Duh.

About a month later I went back to the store to purchase more product and guess who was there. Asked if there was any in the back since it was an empty space on the shelf. She told me she could not check it. No one else was in the store. I left and found out that she only works on Tuesdays. Guess who does not go there on Tuesdays.

You really need to have people who understand English and care about the customers working for you. I know enough about HR to possibly be dangerous.

Yesterday afternoon I drove over to the GNC store located in Chester, New York, to purchase a case of "Isopure" Zero Carb – blue raspberry protein drink. The sales person told me that he had just received a delivery of boxes which were presently stacked in front of the display containing the protein drinks and that he needed to unpack the recent deliveries to get access to the drinks. He suggested I come back later in the day, assured me that the boxes containing the delivery would be unpacked and that he would be able to sell me the Isopure then. I told him that I would attempt to get back later but failing that, I would return today. At about 11:00 this morning, I took a lunch break from work, along with another co-worker who is a member of the same gym I attend who was in the market for protein powder. I drove back over to the Chester GNC store where I again spoke with the same sales person. I saw that the delivery from the prior day was still as it was yesterday. He told me that he had not unpacked the delivery but that he would move a box for me to get access to the shelf with the Isopure. He moved one (1), yes one, box and the display was now magically accessible. I asked for a case of the Isopure Zero carb in blue raspberry flavor. He took a look at the display and told me that he only had one open case containing ten (10)bottles and that he could not sell it to me as a case. I suggested that he take two bottles from another flavor such as fruit punch and include it together to make a full case. He said he couldn't do that as it would "mess up his inventory" but that he would sell me the ten (10) bottles individually at a higher price as it would cost more per individual bottle. He then suggested I purchase another flavor. I told him that the only flavor I was interested in was the blue raspberry but he remained firm stating "Sorry, then there is nothing that I can do for you"… and suggested I try another store. He suggested two stores. one in Monroe and another in Middletown NY and that I could drive over to see if they had it available.

Two trips over two days, 15 miles from where I work, a lost lunch hour and he wouldn't toss in two (2) bottles from another flavor to complete a case that I was willing to pay for?…I wasn't looking for anything for free; and I'm a GNC club member. Bottom line, although he was polite throughout he made it apparently clear that he rather see me walk out the door buying nothing than make an attempt to satisfy a regular customer…so I did! I'm not looking for anything but information…Here's what I need to know. Please let me know where to send back my GNC club membership card or should I just cut it up and throw it in the garbage?

I went to a retail store in West Babylon, NY. I was returning a protein drink that my husband and son used. Although the container still had some product in it, the sales associate would not return the item regardless of GNC's policy that there was a 30-day guarantee. I had the receipt and he was extremely rude to me. He said that I was commiting an abuse of the policy. As I was leaving the store, he yelled that he wanted to meet the people that used the product I was trying to return and he stated he would put them on a list that they could never return anything again to GNC for the rest of their lives. I was dumbfounded. I just left. He was so out of line, I couldn't believe it.