Grimaldi’s corporate office is located in Scottsdale, Arizona. This page provides the Grimaldi’s headquarters address, Restaurant Support Center phone number, customer feedback options, complaint steps, careers, rewards, gift card help, and company information.
Grimaldi’s Corporate Office and Headquarters Information
Grimaldi’s Corporate Office Quick Facts
- Company / Brand: Grimaldi’s Pizzeria
- Operating Company: Coal Brick Oven Pizzeria, Inc.
- Office Name: Grimaldi’s Restaurant Support Center
- Grimaldi’s Headquarters Address: 15005 N. Northsight Blvd., Scottsdale, AZ 85260, USA
- Grimaldi’s Corporate Office Phone Number: 1-480-947-7100
- Customer Feedback: Official Grimaldi’s contact form
- Restaurant Locator: Find a Grimaldi’s Pizzeria
- Official Website: grimaldispizzeria.com
- Restaurant Concept: Coal-fired brick-oven pizza and Italian-American dining
- Business Model: Company-operated and franchised restaurants
Address update: Grimaldi’s current official contact page lists the Restaurant Support Center at 15005 N. Northsight Blvd., Scottsdale, AZ 85260. It does not include the older “Suite 200” designation. Customers planning to mail time-sensitive or legal documents should confirm the addressing requirements with the company first.
How to Contact Grimaldi’s Customer Service
Grimaldi’s directs restaurant feedback, rewards questions, online-order issues, compliments, and complaints through its official contact form. The form asks the customer to choose the state, restaurant location, and issue category and permits a receipt image to be uploaded.
Choose the Correct Grimaldi’s Support Route
- Corporate or Support Center inquiry: Call 1-480-947-7100.
- Recent restaurant order or visit: Contact the restaurant involved using the official location directory.
- Complaint, compliment, or general feedback: Submit the Grimaldi’s feedback form.
- Rewards points or birthday reward: Choose the rewards category on the contact form and attach proof of purchase when requested.
- Gift card purchase or balance: Use the official gift card page.
- Group dining: Submit the group dining inquiry form.
- Careers: Review openings through the Grimaldi’s careers page.
- Franchise opportunities: Use the domestic or international franchising portal.
How to Escalate a Grimaldi’s Complaint
- Begin with the restaurant. Ask for the manager if the concern involves an incorrect order, missing item, delayed service, food quality, cleanliness, employee interaction, reservation, takeout, delivery, or payment.
- Preserve the details. Keep the receipt, restaurant address, order number, visit date and time, payment record, photographs, delivery confirmation, and names of representatives already contacted.
- Request a specific resolution. State whether you are requesting corrected food, a refund, rewards credit, gift card assistance, management follow-up, or another reasonable response.
- Submit the official feedback form. Select the restaurant and category, describe the issue clearly, and upload the receipt or supporting image when relevant.
- Ask for further review. If the restaurant does not resolve the concern, request review by the general manager, area leader, franchise owner, or Restaurant Support Center department responsible for the issue.
- Document the escalation. Save emails, screenshots, case details, dates, names, and any refund or response promise until the matter is resolved.
What to Include in a Grimaldi’s Complaint
Include the exact restaurant location, date and approximate time, dine-in or takeout method, online or third-party delivery provider, receipt or order number, items involved, amount charged, names of managers already contacted, and the resolution requested. Avoid lengthy speculation; a short factual timeline makes the complaint easier to route and review.
Grimaldi’s Online Orders, Delivery, Rewards, and Gift Cards
Online Ordering and Delivery
Online ordering begins by selecting a restaurant through Grimaldi’s location directory. Before paying, confirm the selected restaurant, order items, pickup or delivery method, address, fees, tip, and estimated completion time. When a third-party delivery service handles the transaction or driver, customers may need to contact both the restaurant and the delivery company.
Grimaldi’s Pizzeria Rewards
The Grimaldi’s Rewards program provides points on qualifying purchases and may offer enrollment, birthday, and promotional rewards. Participation, exclusions, expiration dates, and qualifying-purchase requirements apply. For missing points, the company instructs members to provide identifying account information and a clear receipt image. Do not send an account password or verification code.
Gift Cards
Grimaldi’s offers physical and electronic gift cards through its official gift card page. Restaurant participation varies, and the company states that gift cards cannot be redeemed online or for delivery. Customers using a gift card for takeout should call the participating restaurant. Keep the purchase receipt, delivery email, partial card number, and balance information when requesting assistance.
Group Dining
Grimaldi’s provides an online form for qualifying group-dining events. The company currently requests at least 72 hours’ notice and generally requires a minimum of eight guests, with a higher minimum at the Brooklyn location. Contact the preferred restaurant directly for a smaller group or urgent request.
Food Safety, Allergies, Privacy, and Scam Warning
Food or allergy concern: Stop eating the item, retain the receipt and packaging, take photographs, and contact the restaurant manager promptly. Review the current Grimaldi’s nutritional and allergen information. Seek medical attention for urgent symptoms and report a serious food-safety concern to the appropriate local health authority.
Protect private information: Do not publish complete payment-card numbers, gift card numbers, passwords, rewards credentials, home addresses, medical details, or employee records in a public comment. Use Grimaldi’s official website and verified contact routes. Anyone demanding gift cards, wire transfers, passwords, or one-time security codes may be attempting a scam.
Grimaldi’s Careers and Human Resources
Restaurant and support-office opportunities are posted through the official careers page. Grimaldi’s does not prominently list a separate public Human Resources telephone number. Applicants should use the careers portal and contact the hiring location about an existing application. Current employees should use internal manager or HR procedures for payroll, scheduling, benefits, leave, or workplace concerns.
Grimaldi’s Ownership and Parent Company
- Brand Name: Grimaldi’s Pizzeria
- Operating Company: Coal Brick Oven Pizzeria, Inc.
- Operating Company Address: 15005 N. Northsight Blvd., Scottsdale, AZ 85260
- Operating Company Phone: 1-480-947-7100
- Separate Outside Parent Company: No separate outside parent company is identified on the current official website.
- Parent Company Address: Not applicable; Coal Brick Oven Pizzeria, Inc. is the operating company identified by the website.
- Parent Company Phone: Not applicable; no separate parent-company number is published.
Grimaldi’s operates a national restaurant system that includes company-operated and franchised locations. A local franchise operator may control staffing, daily restaurant management, and some service or refund decisions. The Restaurant Support Center can help route unresolved concerns.
About Grimaldi’s Pizzeria
Grimaldi’s traces its pizza-making tradition to Brooklyn and the original restaurant beneath the Brooklyn Bridge. The company is known for New York-style pizza baked in coal-fired brick ovens, house-made dough, pizza sauce, calzones, salads, desserts, wine, and a family-friendly restaurant atmosphere.
The Grimaldi’s Pizzeria business headquartered in Scottsdale is distinct from similarly named or historically related restaurants that may operate separately. Customers should confirm that a restaurant appears in the official Grimaldi’s location directory before assuming the Scottsdale Restaurant Support Center manages it.
Grimaldi’s Reviews, Complaints, and Customer Feedback
The current CorporateOfficeHeadquarters.com comment sample is limited. Individual reviews describe concerns involving restaurant employee conduct, hygiene observations, management follow-up, seating delays, and slow table service. Another commenter used the page to ask about employment opportunities.
These comments represent individual accounts involving particular locations and do not establish conditions throughout the Grimaldi’s system. Experiences can vary by restaurant, franchise owner, manager, staffing level, service period, ordering method, and delivery provider.
Grimaldi’s Competitors
Grimaldi’s competes with national pizza chains, regional restaurant brands, independent New York-style pizzerias, Italian restaurants, delivery platforms, and casual-dining concepts. Related corporate-office resources include:
- Domino’s corporate office
- Pizza Hut corporate office
- Papa John’s corporate office
- Little Caesars corporate office
- Marco’s Pizza corporate office
Frequently Asked Questions
Where is Grimaldi’s corporate office?
Grimaldi’s corporate office and Restaurant Support Center are located at 15005 N. Northsight Blvd., Scottsdale, Arizona 85260.
What is the Grimaldi’s corporate office phone number?
The Grimaldi’s Restaurant Support Center phone number is 1-480-947-7100.
Is the Grimaldi’s headquarters address Suite 200?
Older listings include Suite 200. The current official contact page lists 15005 N. Northsight Blvd., Scottsdale, AZ 85260 without a suite number.
How do I submit a Grimaldi’s complaint?
Begin with the restaurant manager and then use the official customer feedback form. Include the restaurant location, visit date, receipt or order number, a factual description, and the resolution requested.
Does Grimaldi’s publish a customer service number?
Grimaldi’s publishes 1-480-947-7100 for its Restaurant Support Center. Restaurant-specific questions should generally begin with the location involved.
Who owns Grimaldi’s Pizzeria?
The current website identifies Coal Brick Oven Pizzeria, Inc. as the operating legal entity. It does not identify a separate outside parent company.
Are all Grimaldi’s locations operated by the Scottsdale company?
No. Some similarly named or historically related pizzerias may be independently operated, and some restaurants in the Grimaldi’s system are franchises. Verify the location through the official directory.
How do I apply for a job at Grimaldi’s?
Use the official careers page to view open positions. Some franchised restaurants may use a separate application system linked from that page.
Official Grimaldi’s Resources
- Grimaldi’s Pizzeria official website
- Customer feedback form
- Restaurant locator and online ordering
- Grimaldi’s Rewards
- Gift cards and balance information
- Careers
- Privacy policy
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com provides corporate addresses, customer-service routes, complaint guidance, and reader-submitted reviews. We compare company information with current official sources and distinguish headquarters information from individual restaurant details whenever possible.
Updated: August 6, 2026.
Disclaimer
CorporateOfficeHeadquarters.com is not affiliated with Grimaldi’s Pizzeria, Coal Brick Oven Pizzeria, Inc., or any Grimaldi’s franchise owner. This page is for informational purposes and provides a platform for reviews, complaints, compliments, and feedback. Addresses, phone numbers, ownership, policies, hours, and support routes can change; verify important information with the company before visiting, mailing documents, or making a payment.
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