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Hertz, Charged Four Times, No Reservation Received. I attempted to book a reservation on Hertz.com but kept encountering network errors when submitting my request. Although I never received a confirmation email — and no reservation was ever completed — my card was charged four times, totaling $1,400. I immediately contacted customer service, but the response has been extremely frustrating. I was told it could take up to three days to investigate. In the meantime, I’m out a significant amount of money for a reservation I never received. This kind of error is unacceptable, and the lack of urgency from support only adds to the frustration.

Hertz, No one in office? We rented a BMW in Brussels for a couple of weeks. My mother wanted to extend for another week, so I started calling the office at the Brussels airport for 3 hours I was calling and no one answered. It was a 6.5-hour drive to Brussels and I was dreading having to drive 13 hours to have another week. I called another number I had which was central Brussels office and Guillaume answered. I explained what was happening and he said normally he can’t do it but that he would make sure the airport knew. If he was the average staffer then I would be very loyal but they are understaffed and long lines even though Im Gold President’s Circle. Won’t go through that again. I would avoid Hertz at all costs.

Hertz, Dealer On Westwood Blvd. Taking Parking Violations. 2021 Westwood Blvd. Hertz Dealer Parks 3 Vehicles Down Street On Our Side Street Mississippi All Day Long And Overnight. He Does Not Move Them, They Stay Overnight , Lac Tickets Them Ever 24 Hours. This Is Destroying Our Business And We Are Turning It Over The Our Legal Dept. If Nothing Is Done About This At Once.

Hertz 2021 Westwood Blvd. The Dealer Parks His Cars At Many Of The Pay Meters On Westwood Blvd. And Mississipppi. The Ones I’m Talking About Have Been Parked In The Same Spot For A Week. We West To The Dealer And He Has Done Nothing. It Is Truly Effecting All Our Businesses As Our Customers Need Parking. If This Can’t Be Correct At Once We Will Take It To The Next Step.

Hertz, Maura saved the day! I flew into the Monterey CA Airport from SD in January 2025 for my fathers funeral. The day started at 5am with a 2 hour flight delay. Needless to say, my flight arrived into Monterey at around 10:28pm. That afternoon I confirmed that my car reservation would be waiting for me when I arrived. 3 of 4 closed dark counters were in the hallway. I called the rental agency again. All they confirmed was that they closed at 10pm and that I would have to return in the morning for my vehicle. I just wanted to cry. As I turned around the Hertz counter was lit up. I walked up the counter and Maura was able to help me retrieve a vehicle for 1 day. Maura told me she was supposed to close at 10pm but stayed open because of other customers coming in late too. Maura helped me so quickly, efficiently and so thoughtful. She brought the car up front so that I didn’t have to go and search in the dark. I just wanted you to know these days I truly appreciated the effort she made for me. Because of Maura, Hertz will be my next car rental.