Reach Home Depot Corporate Office Headquarters 

Home Depot, Dear Customer, Thank you for your message, and I sincerely appreciate you taking the time to share your experience. I’m very sorry to hear about the continued issues you’ve had with FedEx deliveries, especially given how important proper handling is—both for live plants and essential items like medication. You’re absolutely right that live trees should never be left in direct sun, especially on a 90-degree day, and we share your concern. While we’re glad to hear your Red Maple tree appears to be in good condition, we completely understand your frustration with the handling. Unfortunately, as a Home Depot fulfillment partner, we’re required to use their designated shipping methods, which currently include FedEx. However, we’ve passed your feedback along to our team, and we continue to advocate for better delivery standards for live goods. Please keep an eye on the tree over the next few days, and if you notice any signs of heat stress (such as drooping or leaf scorch), don’t hesitate to let us know—we’re happy to provide care tips or help further if needed. Thank you again for your order, and we’re grateful for the opportunity to serve you—despite the delivery frustration. Warm regards, Sarah. Monticello, FL 32344. From: Sent: Friday, May 16, 2025 5:12 PM To: Information Subject: Demery complaint against Fedex . You don’t often get email from me Learn why this is important. I ordered a Red Maple tree from Home Depot. Fedex Left the tree in the direct sun on a 90 degree day. This is the 3rd time they have done this. Ordered a Red Maple Tree from Home Depot which arrived today delivered by Fedex. The driver left my tree in front of my garage door approximately 20 feet from my front door in the direct sun. I neither revived any message nor did the driver request signature. I did not see it until some time this afternoon. This is the third time that Fed Ex has done this. The first time they left my medicine on my side walk next to my driveway, the second time they left my package next to my Garage door Now, once again they left a living plant that I had ordered From Home Depot The tree appears to be good condition after being left in the sun in front of my garage door No Thanks To Fedex! Some consideration should be given by your company for a new service when shipping fragile items.

Home Depot, Veteran parking. I have noticed that are only 2 veteran parking spots in the whole parking lot. However the rare at least 18 -20 handicap parking spots. The 2 veteran spots are normally taken while most of the handicap spots are wide open and I know there are a lot more than 2 veterans in your stores at one time. It seems to me that a few more veteran spaces could be made available. I am a veteran and quite a few of my vet friends shop there and they are of the same opinion.

Home Depot, Zero Stars — Customer Service Team is terrible! I have a problem with receiving a refund on a returned damaged item. After being hung up on 5 times and speaking with a so-called manager, No one chose to help, but instead kept apologizing for their incompetence. How can this experience be allowed from a Fortune 100 company. Outrageous!

Home Depot, Complaint concerning my appliance delivery. Had a terrible experience with my appliance delivery. Very poor customer service rendered. Unprofessional treatment and didn’t respond back to me in a reasonable time manner. Received my money and treated me like I didn’t exsist.

September 11, 2024. Re: Rachel Sheldon, Employee Commendation. Home Depot,4545 N. 72nd Street

Omaha, NE 68134 General Manager, I would like to commend your employee Rachel Sheldon at Customer Service for the outstanding customer service she has provided me. I had a situation with a will-call matter that was returned. The process was that a check was mailed out to me. There was incorrect-wrong information as to the address and information in the computer. Miss. Rachel Sheldon took the time to explain everything to me, called a lot of people trying to get the matter corrected and the refund done right. She was patient with me and my attitude, never stopped trying to get it right until it was corrected. I truly like the way that she handled the matter instead of just doing something while I was present and leaving it for someone else to handle. She handled the matter while I was not there until she got it corrected. Her work and attitude showed me outstanding service, caring and respect to the highest degree. I like the fact that she took control of the matter until it was corrected and the attention she gave me each time I came to inquire about the matter. I will say that it was the best customer service I have had in a long, long time. I truly commend Miss. Rachel Sheldon to the highest degree and thank her for handling and correcting the matter.