Ivan Smith Furniture corporate office information is commonly requested by customers seeking the company’s Shreveport address, phone number, Customer Service Department, delivery assistance, furniture repair help, or a way to escalate an unresolved store complaint.
Ivan Smith Furniture Corporate Office Contact Information
- Company: Ivan Smith Furniture
- Business type: Privately held, third-generation family furniture retailer
- Corporate, service and distribution address: 5434 Technology Drive, Shreveport, LA 71129, USA
- Technology Drive facility phone number: 1-318-688-1335
- Ivan Smith Furniture Customer Service: 1-318-683-3271
- Online-order assistance: on*********@*******th.com
- Official contact form: Contact Ivan Smith Furniture
- Store locator: Find an Ivan Smith Furniture store
- Official website: IvanSmith.com
- Primary service area: Louisiana, Texas, and Arkansas
Which phone number should you use? Call 318-683-3271 for Customer Service, furniture concerns, delivery questions, or service assistance. The number 318-688-1335 is published for the Technology Drive Service Department and Distribution Center.
Where Is the Ivan Smith Furniture Corporate Office?
Ivan Smith Furniture is based in Shreveport, Louisiana. Its primary corporate, service, and distribution facility is located at:
Ivan Smith Furniture
5434 Technology Drive
Shreveport, LA 71129
United States
The company’s current store directory identifies this address as both its Shreveport Service Department and Distribution Center. Customers may also use the facility for merchandise pickup during the published pickup hours.
This is not a general furniture showroom. Customers looking to shop, return merchandise, meet a salesperson, or inspect floor models should use the official store locator to identify the appropriate Ivan Smith Furniture location.
What Is the Ivan Smith Furniture Corporate Office Phone Number?
The Technology Drive service and distribution facility can be reached at 318-688-1335.
For routine customer concerns, Ivan Smith Furniture currently directs customers to its Customer Service Department at 318-683-3271.
These numbers should not be presented as interchangeable:
- 318-683-3271: Customer Service, delivery concerns, furniture problems, and service assistance
- 318-688-1335: Technology Drive Service Department and Distribution Center
- Local store number: Questions involving a salesperson, showroom purchase, local pickup, product availability, or store manager
How to Contact Ivan Smith Furniture Customer Service
Customers can contact Ivan Smith Furniture through the following routes:
- Customer Service phone: 318-683-3271
- Online contact form: Submit a message to Ivan Smith Furniture
- Website-order assistance: on*********@*******th.com
- Store purchase: Contact the salesperson, store team, or manager at the location shown on the receipt
- Service facility: 318-688-1335
The official contact form includes an option for marking a message as urgent. Customers should still provide a concise description, purchase location, furniture involved, relevant dates, and the specific resolution being requested.
How to File an Ivan Smith Furniture Complaint
- Start with the store involved. Contact the salesperson or store manager when the complaint involves an in-store purchase, sales representation, product selection, price, pickup, or employee interaction.
- Contact Customer Service. Call 318-683-3271 for delivery, damaged furniture, defects, missing pieces, service appointments, repairs, exchanges, or unresolved store concerns.
- Use the official contact form. Submit the purchase location, service history, prior contacts, and requested resolution through the company’s contact page.
- Request a reference. Ask for a service-order, appointment, claim, or case number when one is available.
- Escalate in writing. If the normal support process does not resolve the matter, send a concise written summary and copies of supporting records to the Technology Drive address.
Do not send original receipts, financing agreements, photographs, or warranty documents. Do not ship furniture, cushions, mechanical parts, or damaged merchandise to the corporate facility unless Ivan Smith Furniture provides written instructions.
What to Have Before Contacting Ivan Smith Furniture
- The store location or website-order route
- The purchase and delivery dates
- The invoice, order, service, or claim number
- The furniture brand, model, collection, color, and item description
- Photographs showing the complete item and the specific defect or damage
- Delivery paperwork and notes concerning damage reported at delivery
- The names or roles of representatives previously contacted
- Service appointment dates and technician findings
- Warranty or protection-plan information
- Copies of emails, messages, and promised follow-up
- A brief timeline and the exact resolution requested
Share complete order and financing information only through an appropriate private company channel. Public reviews should not contain full order numbers, account numbers, payment details, personal contact information, or photographs that reveal a home address.
Ivan Smith Furniture Delivery Complaints
Ivan Smith Furniture advises customers to measure doorways, hallways, stairways, elevators, and the intended room before placing an order. An adult who is at least 18 years old must be available to accept a delivery.
Inspect the furniture and installation carefully before the delivery team leaves. If an item is damaged, defective, incomplete, incorrectly assembled, or not the merchandise ordered, notify the delivery team and contact Customer Service at 318-683-3271 as soon as possible.
Photograph the entire item, the damaged area, packaging labels, manufacturer label, doorway or access area, and delivery paperwork when relevant. Ask for written confirmation of any service visit, replacement, exchange, pickup, or other promised resolution.
Ivan Smith states that delivery windows are organized by ZIP code and that a specific delivery time cannot be guaranteed. Customers generally receive a three-hour window and should be contacted before the delivery arrives.
Website Orders
Customers who purchased through IvanSmith.com can contact the Online Sales team at on*********@*******th.com. Include the order information, item description, delivery status, photographs when relevant, and the requested resolution.
Furniture Repair, Defect, and Service Complaints
Furniture complaints may involve upholstery, stitching, cushions, reclining mechanisms, motors, frames, panels, drawers, hardware, finishes, mattresses, appliances, missing components, or damage that appeared after delivery.
Contact Customer Service and ask whether the concern will be handled through a technician visit, manufacturer warranty, exchange review, replacement part, store process, or protection-plan provider.
A service appointment does not automatically guarantee a refund, exchange, or replacement. Keep the technician’s findings, photographs, service dates, ordered-parts information, and expected follow-up date.
If replacement parts have been ordered, ask for the part description, order date, estimated arrival, and what will happen after the part reaches the service department.
Returns, Cancellations, and Refunds
Review the current Ivan Smith Furniture return policy and the terms provided with the purchase. Eligibility may depend on the item, condition, purchase channel, delivery status, special-order terms, financing arrangement, and reason for the request.
Do not assume that furniture can be returned directly to the corporate or distribution facility. Contact the store or Customer Service before transporting or shipping merchandise.
For a promised refund, retain written confirmation showing the approved amount, approval date, original payment method, and expected processing period.
Ivan Smith Furniture Financing and Payment Complaints
Ivan Smith Furniture offers several purchase and financing options. A financing concern may need to be handled by the bank, credit-card issuer, lease-purchase provider, or other company named in the agreement rather than by the furniture store alone.
Use the official financing and purchase-options page to identify current programs. For an existing account, use the support information printed on the statement or financing agreement.
Financing and privacy warning: Do not post a financing account number, Social Security number, date of birth, bank information, payment-card number, login credentials, or complete statement in a public review. Verify the lender through the purchase agreement or official Ivan Smith Furniture website before providing financial information.
About Ivan Smith Furniture
Ivan Smith Furniture is a privately held, third-generation family furniture retailer based in Shreveport. What began as one family-owned furniture store has grown to more than 40 locations serving communities in Louisiana, Texas, and Arkansas.
The company sells living room, bedroom, dining room, home-office, youth, and accent furniture. Its other product categories include mattresses, bedding, appliances, rugs, lighting, fireplaces, and home décor.
Ivan Smith Furniture operates physical showrooms, service and distribution facilities, merchandise pickup, delivery services, and an online store. The correct contact route therefore depends on whether the purchase was made in a store or online and whether the concern involves sales, delivery, service, financing, or another provider.
Common Reasons Customers Contact Ivan Smith Furniture
- Finding the Ivan Smith Furniture corporate office address
- Confirming an Ivan Smith phone number
- Delivery delays, scheduling, or missed delivery concerns
- Damaged, defective, incomplete, or incorrect furniture
- Furniture repair or service appointment follow-up
- Replacement parts that have not arrived
- Store manager or employee complaints
- Returns, cancellations, exchanges, or refunds
- Warranty or protection-plan assistance
- Website orders and online-sales questions
- Financing, lease-purchase, or payment questions
- Merchandise pickup at the distribution center
- Careers, vendor, or other company matters
Ivan Smith Furniture Reviews and Complaints
The two reviews currently visible on this page describe individual complaints involving a broken recliner, delayed repair, replacement parts, insufficient follow-up, and customers being transferred between service and store personnel.
These are individual, unverified customer accounts. They do not establish what occurred and should not be treated as representative of every Ivan Smith Furniture store, employee, delivery, product, or customer experience.
No reliable overall rating can be calculated from the information currently displayed. Helpful reviews should identify the store city and state, approximate purchase or service date, product type, problem category, contact route used, response received, and whether the concern was resolved.
Public-review reminder: Do not publish full order numbers, receipts, financing records, payment information, home addresses, phone numbers, email addresses, private employee information, or delivery photographs containing personal details. Describe disputed statements and conduct as your experience or allegation rather than as proven fact.
Ivan Smith Furniture Competitors and Related COH Pages
- Ashley Furniture Corporate Office
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- IKEA USA Corporate Office
- La-Z-Boy Corporate Office
- Bob’s Discount Furniture Corporate Office
- CITY HOME Corporate Office
Official Ivan Smith Furniture Resources
- Ivan Smith Furniture official website
- Contact Ivan Smith Furniture
- Ivan Smith Furniture store locations
- Delivery information
- Return policy
- Financing and purchase options
- About Ivan Smith Furniture
- Ivan Smith Furniture careers
Frequently Asked Questions
Where is Ivan Smith Furniture corporate office?
Ivan Smith Furniture is based in Shreveport, Louisiana. Its corporate, service, and distribution operations are associated with 5434 Technology Drive, Sh Shreveport, LA 71129.
What is the Ivan Smith Furniture corporate office phone number?
The Technology Drive Service Department and Distribution Center phone number is 318-688-1335.
What is the Ivan Smith Furniture Customer Service number?
Ivan Smith Furniture directs customers to 318-683-3271 for Customer Service.
How do I complain about an Ivan Smith Furniture store?
Start with the salesperson or store manager. If the matter remains unresolved, call Customer Service at 318-683-3271 or submit the official contact form.
Who owns Ivan Smith Furniture?
Ivan Smith Furniture describes itself as a third-generation family-owned business. It is privately held and is not part of a publicly traded national furniture chain.
How do I report damaged furniture?
Inspect the merchandise before the delivery team leaves, document any damage, and contact Customer Service promptly. Keep photographs, delivery paperwork, item information, and any service reference provided.
How do I contact Ivan Smith about an online order?
Email the Online Sales team at on*********@*******th.com or use the official contact form.
Can I return furniture to the corporate office?
Do not take or ship merchandise to the corporate or distribution facility without authorization. Review the return policy and contact the store or Customer Service first.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com provides corporate-office addresses, phone-number clarification, customer-service routes, complaint guidance, ownership information, official resources, and a place for customers to share experiences.
Company addresses, phone numbers, store locations, policies, financing providers, and service procedures can change. Confirm purchase-specific information directly with Ivan Smith Furniture before visiting a facility, mailing documents, returning merchandise, or sharing sensitive information.
Disclaimer
CorporateOfficeHeadquarters.com is not affiliated with Ivan Smith Furniture, any Ivan Smith store, employee, furniture manufacturer, delivery provider, service technician, warranty administrator, protection-plan provider, financing company, or payment processor.
This page is provided for informational and review purposes only. It is not warranty, financing, credit, legal, consumer-protection, or professional furniture-repair advice. Verify all purchase-specific terms through Ivan Smith Furniture, the written sales agreement, the manufacturer, financing provider, or other company involved.
Share Your Ivan Smith Furniture Experience
Have you contacted an Ivan Smith Furniture salesperson, store manager, Customer Service, Online Sales, service technician, distribution center, financing provider, or corporate office? Share the store location, approximate date, furniture or service involved, contact route used, response received, and whether the concern was resolved.
Please keep your review factual and omit private or sensitive information.