Reach Kobe Steakhouse Corporate Office 

Hi, my name is Mark Mercer, and my wife and I have been coming to your Clearwater restaurant for years !! We always celebrated our birthdays with you all never a problem very nice until last night !! My wife’s dinner was all wrong It was apparent the chief didn’t pay attention to the order so my wife’s meal was all wrong !! so she sat there as we all had our dinner …Nice for your birthday right !! we told our server Duckie who is GREAT !!!! a manager came over and they made a to-go order for my wife to take her birthday dinner home (WOW) and to try to make us feel better they gave us an extra 15.00 off the bill how nice of you all I don’t even think your manager even cared! How Disappointing We drive almost 90 minutes to your restaurant because we have always enjoyed the meal and it is something nice for your birthday but not this time and to take 15 bucks off the meal maybe its time to look elsewhere so sad!

There was two strands of hair in my fruit punch drink that I pulled out of my mouth after drinking it as well as swallowed some strands, my customer service experience was horrible I would like to be fully compensated on my order today May 26,2023. The location responsible is 2801 Campus Way N Suite 302, Glenarden, MD 20706. I do not appreciate the way thing were handled with my visit.

Clayton, NC -Kobe My experience was SO bad I feel like no one would believe what happened. We sat down for hibachi, the waiter went to take our order and my husband was going to get a drink from the bar. The waiter says I’m just going to be honest with you. The bartender isn’t taking my orders tonight because she’s feuding with me. You can imagine my surprise. I thought he was joking. He gave his order to Long Island. The waiter comes back and says, the bartender said no she wouldn’t make it. My husband goes to the bar and orders it. She brings it out and it’s wrong. I take it back to her and say, we don’t want this it’s not right. She doesn’t even look at me and rips it out of my hands and says fine! So I asked for the manager. His wife is there. I tell her. She comes to our table and brings him another drink. Then the bartender came to our table and Rudely asked the other couple at our table “What did you want?” She said it so rude, they said I don’t want anything thanks. We upgraded to the fillet mignon. Didn’t get that. The sweet and sour sauce looked like ketchup and tasted terrible. We were told the manager was going to come from the other store and talk to us. We wait and the manager shows up and is laughing hanging out/sitting at a table. He didn’t care we had a terrible experience. So my husband goes and gets the manager and tells him about our experience. The bartender dared to walk up to our conversation with the manager and say, “They are mad because I sat their drink down and walked away” Excuse me, no we were mad because of her terrible attitude. Her name is Chelsea or something like that. Long blonde hair.

That girl needs to not work in customer service. She was a bully and would run all over anyone that doesn’t have a backbone. She will continue to lose Kobe’s service because of her character. It doesn’t matter what type of day someone is having, her attitude was completely unacceptable! She needs to be fired! Then when she saw we were going to talk to the manager she was walking around smiling acting like she was so sweet. NO, she is a terrible person and needs to work in a prison or pick up dog poop. I hope I never see her again and hope the manager does something about her. If he doesn’t then He truly does not care about his restaurant. That’s how bad she was. I will NEVER return, and I will tell everyone I know to never go there.

To the management, please do yourself a favor and fire this terrible person. Being short-staffed is way better than having someone like that work for you. I can’t begin to say just how bad of an experience it was. The manager gave us a 10% discount. The food was terrible and made wrong. I won’t even eat it. Terrible terrible terrible!!!!!

Dear Director of Kobe Restaurant: Reading the story of Mr. Nguyễn Tấn Đời, who passed away in Florida. I’m in Việt Nam, 🇻🇳which , working as a Restaurant Supervisor, cook, and server. Dreams to run a Kobe style in Sapa; Northern Việt Nam. If any, thanks for your attention.