Krispy Kreme corporate office headquarters is located at 2116 Hawkins Street, Suite 101, Charlotte, NC 28203. The verified Krispy Kreme corporate and Customer Service phone number is 1-800-457-4779, also known as 1-800-4KRISPY. Krispy Kreme, Inc. is an independent publicly traded company listed on Nasdaq under the symbol DNUT, with Josh Charlesworth serving as president and chief executive officer. Customers with shop, online-order, delivery, product-quality, Rewards, gift-card, catering, fundraising, accessibility, or food-safety complaints should normally contact the local shop or Guest Support before escalating an unresolved issue to the Charlotte corporate office.
Krispy Kreme Corporate Office and Headquarters Contact Information
- Public Company: Krispy Kreme, Inc.
- Consumer Operating Company: Krispy Kreme Doughnut Corporation
- Corporate Headquarters Address: 2116 Hawkins Street, Suite 101, Charlotte, NC 28203, USA
- Krispy Kreme Corporate and Customer Service Phone: 1-800-457-4779
- Branded Telephone Number: 1-800-4KRISPY
- General Guest Questions and Complaints: Krispy Kreme Contact Form
- General Customer Service Email: Krispy Kreme does not prominently publish one universal public email address
- Compromised Online Account Support: kr*********@*******rt.com
- Website and App Accessibility: ac***********@*********me.com
- President and Chief Executive Officer: Josh Charlesworth
- Stock Symbol: DNUT on Nasdaq
- Largest Disclosed Shareholder: JAB Indulgence B.V.
- Official Website: KrispyKreme.com
- Frequently Asked Questions: Krispy Kreme Help and FAQs
- Shop Locator: Find a Krispy Kreme Shop
- Online Ordering: Pickup and Delivery Orders
- Krispy Kreme Rewards: Rewards Program
- Gift Cards: Krispy Kreme Gift Cards
- Catering: Krispy Kreme Catering
- Fundraising: Krispy Kreme Fundraising
- Careers: Krispy Kreme Careers
- Investor Relations: Krispy Kreme Investors
The telephone number 1-800-457-4779 appears in Krispy Kreme’s current corporate filings and is also used for Customer Service. It should not be described as a private executive number, dedicated Human Resources line, or guaranteed direct connection to the chief executive officer.
The former Winston-Salem corporate number, 1-336-725-2981, should not be presented as the current headquarters or HR number. Krispy Kreme does not prominently publish a general public Human Resources telephone number.
Where Is Krispy Kreme Headquarters?
Krispy Kreme headquarters is located at 2116 Hawkins Street, Suite 101, Charlotte, North Carolina 28203. This is the current principal executive-office address for Krispy Kreme, Inc. and the corporate mailing address Krispy Kreme provides for consumer comments, questions, and concerns.
This Charlotte address is the correct location for searches involving Krispy Kreme headquarters, Krispy Kreme corporate office, Krispy Kreme corporate headquarters, Krispy Kreme HQ, Krispy Kreme head office, Krispy Kreme home office, or Krispy Kreme headquarters in Charlotte.
The headquarters should not be confused with the Krispy Kreme shop located at the same street address, a doughnut pickup counter, a product-return location, or a walk-in Guest Support center. Customers should use the shop, order, Rewards, gift-card, or Guest Support route connected to their issue.
Is Krispy Kreme Still Headquartered in Winston-Salem?
No. The former corporate-office address at 370 Knollwood Street in Winston-Salem should now be treated as a legacy headquarters address. Krispy Kreme’s current principal executive offices are in Charlotte.
Winston-Salem remains important to Krispy Kreme’s history and operations. The company was founded there in 1937, and Krispy Kreme continues to reference production operations in Winston-Salem. That does not make the former Knollwood Street office the current corporate headquarters.
Customers should also stop relying on the old 1-336-725-2981 telephone listing for current corporate, complaint, or Human Resources assistance.
Krispy Kreme Ownership and Corporate Structure
Krispy Kreme, Inc. is an independent publicly traded company listed on Nasdaq under the ticker symbol DNUT. It does not have a conventional corporate parent company.
JAB Indulgence B.V. is Krispy Kreme’s largest disclosed shareholder and owns a substantial minority interest. Krispy Kreme should therefore not be described as a wholly owned subsidiary of JAB.
The company operates through subsidiaries and a combination of company-operated and franchised markets. A franchise operator may be responsible for certain local pricing, employment, service, or shop-management issues.
Krispy Kreme Corporate Office vs. Guest Support and Local Shops
Krispy Kreme corporate headquarters handles company leadership, governance, finance, brand strategy, technology, legal matters, corporate employment, supply chain, investor relations, international development, and higher-level unresolved concerns.
Guest Support handles online and app orders, Rewards, gift cards, payment issues, product feedback, account access, accessibility, delivery, and other consumer concerns that cannot be resolved by a shop.
The local shop should normally be contacted first for an active order, missing doughnuts, incorrect assortment, cold or damaged product, employee interaction, store cleanliness, local hours, product availability, Hot Light concern, pickup delay, or in-shop payment issue.
Choose the Correct Krispy Kreme Support Route
- Current shop complaint: Ask for the manager while the order and employees involved can still be identified.
- Pickup-order problem: Contact the shop selected for pickup and keep the order confirmation.
- Krispy Kreme delivery order: Review the order confirmation and contact the shop or Guest Support.
- Third-party delivery: Contact the delivery platform when it controls the driver, payment, cancellation, or refund.
- Missing or incorrect products: Photograph the order and contact the shop promptly.
- Rewards points or account issue: Sign in to the account and use Guest Support.
- Compromised account: Change the password and contact kr*********@*******rt.com.
- Gift-card issue: Use the official gift-card balance and support tools without posting the card number publicly.
- Catering order: Contact the shop or catering route connected to the order.
- Fundraising order: Use the fundraising program and participating shop contacts.
- Grocery or convenience-store product: Keep the package, date code, receipt, and retailer information.
- Food-quality or safety concern: Stop consuming the product and contact the shop and Guest Support promptly.
- Website or app accessibility: Call 1-800-457-4779 or email ac***********@*********me.com.
- Employment question: Use the official careers site or the employer identified on the application or payroll records.
- Unresolved company-level complaint: Contact the Charlotte headquarters after documenting the shop and Guest Support efforts.
What to Have Before Contacting Krispy Kreme Corporate
- The shop city, state, and street location
- The purchase or order date and approximate time
- The online, app, pickup, delivery, drive-thru, catering, fundraising, or in-shop order type
- The order or receipt number, shared only through an official private channel
- The products, quantities, and amount involved
- The Rewards, offer, coupon, gift-card, or payment issue
- Photographs of incorrect, damaged, or poor-quality products
- The name or role of the manager previously contacted
- The Guest Support case or message reference
- A short timeline and the specific resolution requested
Do not post complete receipts, order numbers, payment information, gift-card numbers, Rewards account details, passwords, security codes, home addresses, phone numbers, email addresses, employee personal information, medical records, or unredacted screenshots in public comments.
How to Escalate a Krispy Kreme Complaint
Begin with the shop manager when the complaint involves an in-shop purchase, employee interaction, product quality, missing item, pickup delay, drive-thru service, cleanliness, accessibility, or local promotion.
For an online order, delivery, app, Rewards, gift-card, or account problem, use the official contact form or call Customer Service at 1-800-457-4779.
Provide the shop, date, order type, products, amount, previous contacts, supporting photographs, and requested resolution. Ask for a case or reference number and keep a record of promised credits, replacement products, Rewards adjustments, refunds, or callbacks.
If the shop and Guest Support processes do not resolve a substantial concern, written correspondence may be sent to:
Krispy Kreme Doughnut Corporation
2116 Hawkins Street, Suite 101
Charlotte, NC 28203
Send copies rather than original receipts, gift cards, payment records, or irreplaceable documents. Do not mail food products to headquarters unless Krispy Kreme gives specific instructions for preserving or returning the item.
Common Reasons Customers Contact Krispy Kreme Corporate
- Finding the current Charlotte headquarters address
- Verifying the Krispy Kreme corporate phone number
- Escalating an unresolved shop or Guest Support complaint
- Missing, incorrect, cold, stale, damaged, or poorly prepared products
- Hot Light expectations or product-availability concerns
- Pickup, delivery, app, or online-order problems
- Rewards points, birthday rewards, offers, or account access
- Gift-card balances, activation, delivery, or redemption
- Catering, fundraising, bulk-order, or grocery-product issues
- Food-quality, allergen, nutrition, or safety concerns
- Employee interactions, shop cleanliness, or accessibility
- Careers, privacy, legal, investor, franchise, or corporate matters
Krispy Kreme Online Order, Pickup, and Delivery Complaints
Online-order complaints may involve an incorrect shop, missing items, unavailable products, pickup delays, duplicate charges, app errors, failed discounts, delivery delays, or an order that arrived damaged.
Review the confirmation to determine whether the order was placed directly with Krispy Kreme or through a third-party delivery platform. A delivery platform may control the driver, delivery fee, cancellation, and refund process.
Contact the shop promptly when a pickup or direct order is incorrect. Whether an order can be changed or cancelled may depend on whether the shop has begun preparing it.
Keep the confirmation, receipt, payment record, delivery photograph, and support messages until the complaint is resolved.
Krispy Kreme Rewards, App, and Account Complaints
Rewards complaints may involve missing points, redeemed rewards disappearing, an incorrect birthday, duplicate accounts, an offer that did not apply, or difficulty signing in.
Sign in and review the account history before contacting support. Keep the receipt and screenshots showing the points or reward issue, with private information removed.
Not every purchase channel or location necessarily participates in the same way. Grocery and convenience-store purchases may be treated differently from purchases made through a participating Krispy Kreme shop or app.
If an account may have been compromised, change the password and contact kr*********@*******rt.com. Do not share passwords or one-time verification codes.
Krispy Kreme Gift Card Complaints
Gift-card concerns may involve activation, an incorrect balance, failed redemption, delayed email delivery, a card sent to the wrong address, or funds transferred into the Krispy Kreme app.
Use the official balance checker and keep the purchase receipt. Do not post the full card number, PIN, barcode, or security information.
Physical and electronic gift cards generally do not expire or carry ordinary maintenance fees, but program terms, transfer restrictions, fraud controls, and state-law requirements may apply.
Product Quality, Food Safety, and Allergen Concerns
Product-quality complaints may involve freshness, filling, icing, assortment, temperature, damaged packaging, foreign material, or a product that differs from its menu description.
Photograph the product, packaging, receipt, and date code when applicable. Keep the product refrigerated or otherwise preserved only when it is safe to do so and Guest Support requests it.
Krispy Kreme products may contain or come into contact with common allergens, including wheat, dairy, eggs, soy, peanuts, and tree nuts. Recipes and shop practices can change, so review the current allergen information and speak with the shop before purchasing.
Seek appropriate medical assistance for an allergic reaction or other urgent health concern rather than waiting for a corporate response. Do not publish medical records, insurance information, or private health details in the comments.
Krispy Kreme Reviews and Complaints
Krispy Kreme reviews vary by shop, franchise operator, employee team, product, order channel, promotion, and support route. Positive feedback may mention fresh Original Glazed doughnuts, friendly employees, successful fundraising, convenient pickup, or a manager who corrected an order.
Commenters on this page have discussed requests for new locations, cold or hard doughnuts while a Hot Light was displayed, disappearing Rewards points, discontinued products, incorrectly filled specialty doughnuts, inconvenient compensation offers, and difficulty receiving promised follow-up.
When leaving a Krispy Kreme review below, include the shop city and state, approximate date, order type, products involved, support route used, response time, and whether the complaint was resolved. Avoid publishing private customer or employee information.
Fake Krispy Kreme Offers, Jobs, and Franchise Warning
Use KrispyKreme.com, the official app, a verified shop page, or a telephone number published by Krispy Kreme before providing account, order, or payment information.
Krispy Kreme specifically warns about fake vehicle-decal advertising offers, fraudulent franchise opportunities, and fraudulent purchasing or supplier requests that may use realistic-looking company documents.
Do not send wire transfers, cryptocurrency, gift cards, payment-card details, bank-login information, passwords, or security codes in response to an unexpected offer.
Suspected fraudulent franchise or procurement communications may be reported to le*******@*********me.com.
Krispy Kreme Competitors and Related Corporate Office Pages
Krispy Kreme competes with doughnut, coffee, bakery, dessert, and quick-service restaurant brands. Related corporate-office pages include Dunkin Corporate Office and Starbucks Corporate Office.
Related Resources
- Official Krispy Kreme Website
- Contact Krispy Kreme Guest Support
- Krispy Kreme Frequently Asked Questions
- Krispy Kreme Shop Locator
- Krispy Kreme Online Ordering
- Krispy Kreme Rewards
- Krispy Kreme Gift Cards
- Krispy Kreme Catering
- Krispy Kreme Fundraising
- Nutrition and Ingredient Information
- Krispy Kreme Accessibility Policy
- Krispy Kreme Privacy Policy
- Krispy Kreme Scam Alert
- Krispy Kreme Careers
- Krispy Kreme Investor Relations
Frequently Asked Questions About Krispy Kreme Corporate Office
Where is Krispy Kreme headquarters?
Krispy Kreme headquarters is located at 2116 Hawkins Street, Suite 101, Charlotte, NC 28203.
Is Krispy Kreme headquarters in Charlotte or Winston-Salem?
The current principal executive offices are in Charlotte. The former 370 Knollwood Street address in Winston-Salem is a legacy corporate-office address.
What is the Krispy Kreme corporate phone number?
The current telephone number listed in Krispy Kreme’s corporate filings is 1-800-457-4779, also known as 1-800-4KRISPY.
Is 1-800-457-4779 also Krispy Kreme Customer Service?
Yes. Krispy Kreme also identifies 1-800-457-4779 as its Customer Service number.
Is 1-336-725-2981 still the Krispy Kreme corporate number?
Krispy Kreme’s current filings and official contact page use 1-800-457-4779. The older Winston-Salem number should not be presented as the current headquarters or HR number.
What is Krispy Kreme’s customer-service email?
Krispy Kreme does not prominently publish one universal general customer-service email address. Use the official contact form. The address kr*********@*******rt.com is specifically identified for compromised online accounts.
How do I contact Krispy Kreme corporate?
Call 1-800-457-4779, use the official contact form, or send written correspondence to 2116 Hawkins Street, Suite 101, Charlotte, NC 28203.
Who owns Krispy Kreme?
Krispy Kreme, Inc. is an independent publicly traded company listed on Nasdaq under DNUT. JAB Indulgence B.V. is its largest disclosed shareholder but does not own the entire company.
Who is the CEO of Krispy Kreme?
Josh Charlesworth is president and chief executive officer of Krispy Kreme.
How do I complain about a Krispy Kreme shop?
Speak with the shop manager first, then use the official Guest Support contact form or call 1-800-457-4779. Include the shop, date, order details, previous response, and requested resolution.
How do I report missing Krispy Kreme Rewards points?
Sign in to the Rewards account, keep the receipt, and contact Guest Support with the purchase date, shop, amount, and missing-points details.
How do I report a Krispy Kreme food-quality concern?
Contact the shop and Guest Support promptly. Keep the receipt, packaging, photographs, and date code when available, but do not consume a product that may be unsafe.
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Disclaimer
CorporateOfficeHeadquarters.com is not affiliated with Krispy Kreme, Inc., Krispy Kreme Doughnut Corporation, JAB, any Krispy Kreme franchisee, shop, retailer, delivery platform, employee, or Guest Support representative. This page is provided for informational purposes only and is not legal, medical, nutrition, food-safety, employment, financial, or investment advice.
Addresses, phone numbers, executives, ownership percentages, shop operators, products, menus, prices, promotions, Rewards rules, gift-card terms, order procedures, support availability, and complaint routes may change. Visit KrispyKreme.com or contact Krispy Kreme through an official company channel for current information.
Share Your Experience
Have you contacted Krispy Kreme corporate office, Guest Support, a shop manager, online-order support, delivery support, Rewards, gift-card assistance, catering, fundraising, accessibility, careers, or another department? Share your experience with a shop visit, pickup, delivery, product-quality concern, missing item, Hot Light issue, Rewards points, gift card, app, promotion, employee interaction, food-safety concern, or corporate escalation below.
Helpful reviews include the shop city and state, approximate date, order type, products involved, support route used, response time, and whether the complaint was resolved. Please do not post order numbers, receipts, payment information, gift-card details, Rewards account information, passwords, medical information, home addresses, phone numbers, email addresses, private employee information, or screenshots containing personal data.
