Reach Les Schwab Corporate Office Headquarters 

Happy Les Schwab patron since 1987. I’d like to commend front desk worker “Brittney” at the Coeur d’Alene (CDA) Les Schwab Tire Center for continuing to show why I’ve been an extremely satisfied Les Schwab customer since 1987. Brittney (and her colleagues) at the CDA tire center personify the outstanding customer service I’ve experienced with Les Schwab Tire Centers for over 37 years. Some background info may be helpful here. I retired from the Air Force in 1987, and our family moved from the East Coast to Bend. Shortly thereafter, I purchased our first set of tires from the Les Schwab dealership there and have continued to purchase tires and other Les Schwab products/services ever since. Upon moving to Bend, I started my second career with Oregon’s “Senior and Disabled Services Division” (SDSD), supervising case managers and administrative staff in the Bend, Prineville and Madras SDSD offices. I had the distinct privilege of joining Les Schwab and Phil Wick for lunch one day at the Meadow Lakes Golf Course restaurant. I retired from SDSD in 2002 and moved to CDA in 2008. Turns out Brittney worked for Les Scwhab in Bend before moving to CDA so we shared some stories about our respective memories of Central Oregon including those above. In sum, Brittney and her colleagues at the CDA Les Schwab Tire Center are terrific folks doing a terrific job. Please pass on my thanks to them!

Les Schwab, Lack of customer service. Been with Schwab 20 years..Idaho and here in Montana. Owned a Logging Co. of which you guys maintained my trucks. What happened to the days when your workers sprinted to greet the customers?….now I can’t anyone to help…(Evergreen store)…….was in the other day…..walked around for 20 min…..not one person offered to assist!……..that’s it for me……..

Les Schwab, I don’t need to buy your employees personal used tires. I am writing to express my extreme dissatisfaction with the service I recently received at the Les Schwab location at 21609 E Quincy Ave, Aurora, CO 80015. On 11-26-24, I brought my vehicle in to have my winter wheels and tires installed. I was informed by Stephano, an employee at the location, that my tires could not be installed because one was worn out. While I understand the importance of tire safety, I was shocked and appalled by what transpired next.

Instead of offering solutions or allowing me to proceed with the installation of the remaining tires, Stephano aggressively pressured me to purchase his personal used tires for $600. This behavior was not only unprofessional but also highly unethical. It created an uncomfortable situation and made me question the integrity of the entire establishment. I left the Les Schwab location without having my winter tires installed and feeling deeply disappointed by the service I received. The refusal to install my tires, coupled with the inappropriate attempt to sell me used tires, has led me to conclude that Les Schwab does not value its customers or prioritize their safety. Due to this experience, I will not be returning to Les Schwab for any future automotive needs. I will also be sharing my experience with my friends and family to ensure they are aware of the poor service and questionable practices I encountered at Les Schwab. I request that you address this complaint seriously and take appropriate action to prevent similar incidents from occurring in the future.

Les Schwab, When in Rome. I couldn’t be more disgusted in Les Schwab making me listen/watch ads that are in Spanish. When in Rome do as the Romans do … which means I should be listening/watching ads in English. Don’t waste my life making me listen/watch ads in Spanish. And, in some cases there’s more than one ad running consecutively in Spanish. I will Never shop at Les Schwab again and hope that there are many more English speaking “ex” customers that feel the same. I’m so upset, and this should never be allowed.

Les Scwab, Excellent store! I went to Les Schwab #338 in Kent, Washington. The service was performed excellently, & I will continue patronizing this store. The salesman was Jose E L, & he was very courteous & professional. People like him & the “team” are the reason that make this store run smoothly with a high reputation for quality.