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Les Schwab, Overall review should have O star or negative. Willits California front desk receptionist lady needs to take a customer service class on how to be friendly while giving customers the run around on the Les Schwab appointment making short fall. And to the Les Schwab appointment system you either do one or the other os scheduling on line or in person……I quit as a customer until you fix it.

Les Schwab, Service has gone downhill. I was a loyal customer to the store in Fortuna California. The mileage warranty is no longer any good. I took my Tahoe in to get replacements. The guy looked at the tires and said yep they are bald. Did the math and said you get 49 percent back. Quoted me $1246 dollars for a new set, thats only $200 less than I paid for the original set. I stepped out and called Costco. $1220 for a new set with a 5000 higher mileage warranty. Same thing for my work pickup, 20000 miles on the original set, qouted me almost the new price. Called hummle down the street, $300 less and same milage warranty on new set. I miss Bart, he made sure to take care of customers.

Les Schwab, Covington, Washington store. Asked to get tires rotated. 3.5 hours later manager says tires have not been rotated. Said treads too low, must get new tires. Gave me a quote for news tires. He could have spent 30 seconds right off the bat to see if they would rotate them and saved me 3.5 hours. We’re not stupid: You think if you make us wait for hours we will be desparate to avoid wasting anymore time and just go ahead and get the whole thing over with. You just lost about 20 customers. I will make sure you waste 3.5 hours and lose some more customers!

Les Schwab, I went at 8AM and this new guy says well I have no workers here who can do that. I asked why did you tell me you could do it when I booked the appointment. I have used Tire Center for years because of how they treat me as well as honesty. Today I get someone here to do what you told me your would do. I didn’t say that was corporate who did that. And he says what can I do for you. I have an Appointment to have the oil changed and the exhaust looked at.. He says there is no one here who can do that take it to our other store. I said I am not doing that. I would say this is trouble on all fronts. I left. You were blamed and he’s useless.

Happy Les Schwab patron since 1987. I’d like to commend front desk worker “Brittney” at the Coeur d’Alene (CDA) Les Schwab Tire Center for continuing to show why I’ve been an extremely satisfied Les Schwab customer since 1987. Brittney (and her colleagues) at the CDA tire center personify the outstanding customer service I’ve experienced with Les Schwab Tire Centers for over 37 years. Some background info may be helpful here. I retired from the Air Force in 1987, and our family moved from the East Coast to Bend. Shortly thereafter, I purchased our first set of tires from the Les Schwab dealership there and have continued to purchase tires and other Les Schwab products/services ever since. Upon moving to Bend, I started my second career with Oregon’s “Senior and Disabled Services Division” (SDSD), supervising case managers and administrative staff in the Bend, Prineville and Madras SDSD offices. I had the distinct privilege of joining Les Schwab and Phil Wick for lunch one day at the Meadow Lakes Golf Course restaurant. I retired from SDSD in 2002 and moved to CDA in 2008. Turns out Brittney worked for Les Scwhab in Bend before moving to CDA so we shared some stories about our respective memories of Central Oregon including those above. In sum, Brittney and her colleagues at the CDA Les Schwab Tire Center are terrific folks doing a terrific job. Please pass on my thanks to them!