Reach Loblaws Corporate Office 

Loblaws, Scannng Code of Practice. I was purchasing a few products. One of them was a bag of Italiano shedded cheese from Cracker Barrel. Clear price point of $6.99. At the checkout it rang through at $7.99. The cashier was going to honor the $6.99 price but nothing else there was a wrong date on the tag? Spoke with a “Manager on Duty” who reiterated what the cashier said. I left with no purchases.I will be happy to provide further info regarding the amount of spend I give to the Loblaw Organization. Was not at all impressed with the tone and demeanor I received from said “Manager” and this could have been rectified in a more civil way. Zehrs Alliston. Very poorly run location. Suggestion…Have an independent audit done of the shelf tags at this location. October 1, 2024.

Loblaws, Great lack of staff at checkout. I shopped today Friday October 4th at Loblaws Bowmanville at the lunch hour. There was one checkout lane open, and 7 checkout lanes closed. Without any exaggeration, I counted 14 people with shopping carts waiting in line. I asked a worker if another lane could be opened. Her response was, “sure”. That did not happen. When I got to the cashier to check me out, she got on the phone requesting help at checkout. When I left the store, there still were not any additional checkout lanes open. The self checkout also had a lineup and I do not use that since I pay with cash. Needless to say, there were angry customers waiting in the very long line. I use a cane so standing in line became inconvenient for me. This same experience happened on Tuesday the 1st of October. I was told the others were on break. What has happened with Loblaws? Terrible service, expensive prices.

Loblaws, not paying their employees. Do not pay their employees.

Loblaws, Superstore location 3045 Mavis Rd, Mississauga, Ontario. These are dark times in Canada. Your grocery store is hurtful and torture to me. You have made the grocery buying experience in Canada a huge painful experience. 1-The shopping carts are rusting and often dirty. 2-The floors are often dirty, especially in the produce department. 3-The price labels are not in the correct locations, especially in the bakery section, specifically for PC naan bread. 4-The built instore security fencing that makes your store look like a prison. I get anxiety every time I walk into your prison store. 5-The Self checkout should be removed and replaced with human employees because I will never scan and bag my own groceries because it causes me too much anxiety because of the added responsibility. 6-The shelves look disorganized, especially in the toothbrush section. 7-I demand that you bring back paper bags, and do NOT charge for the bags. I grew up in the 1980’s in Canada when grocery shopping was enjoyable. Now because you expect people to bring their own bags with them you have made the grocery shopping experience absolute hell. How am I supposed to shop with lots of bags already in my shopping cart? How do I know how many bags I will need before I shop? There was a time in Canada when the grocery stores bagged your groceries and carried it to my car without extra fees. You have caused me to suffer tremendous anxiety every time I shop for groceries. 8-Please prevent people from walking out of your store carrying meat in their hands. It is sad and disgusting that you are encouraging people to walk out of your store holding meat and eggs in their hands. Do you know how much food has been dropped in the parking lot of your store because you refuse to provide bags to customers? You have created a disgusting parking lot because of your anti-bag policy. This policy has caused me great anxiety.

9-I am in so much pain because of your failed polices that I will move to the United States and shop at Publix. Canada has become a third world dump, where our quality of life is continuously reduced and then everyone who has authority over me tells me to keep quiet and carry on. 10-I hope and pray to God that he will punish you for your crimes against humanity and for destroying the grocery buying experience in Canada.

Formal Complaint Regarding Employee Misconduct on Christmas Eve-ROCCA’S NORFILS-COXWELL AVE

Dear Rocca’s Norfils Customer Service, I hope this letter finds you well. I am writing to express my deep concern and disappointment regarding an incident that occurred at your store on Christmas Eve, involving a particular employee whose behavior was not only unprofessional but also disturbing. On the evening of December 24th, 2023, I visited your store, as I have done for the past four years, appreciating the excellent service and atmosphere your employees usually provide. However, on this occasion, my experience was marred by the actions of a female employee, who I believe may have been in her late 30s or early 40s. She was dressed in a red turtleneck and red/green hanging earrings. Upon greeting her with a cheerful “Happy Holidays,” I received a blank and unresponsive look, which was rather surprising given the usual warmth and friendliness exhibited by your staff. Nonetheless, I proceeded with my shopping. A later encounter with the same employee, where she responded rudely to another customer and subsequently engaged in derogatory comments about her, raised serious concerns about her conduct.

To elaborate further on the incident, a woman using a walker approached the employee with a question, only to be met with dismissive behavior. The employee’s response, “be my guest,” was not only impolite but also disrespectful. This incident alone left a negative impression on my shopping experience.

As if that were not enough, my friend and I witnessed today(30/12/2023 at 820pm) the same employee verbally attacking another customer, making derogatory remarks and even going so far as to label her as “psycho.” The subsequent involvement of a security guard, along with the employee and another colleague speaking mockingly about the distressed customer, was utterly unprofessional and disturbing.

This incident has shaken our confidence in the store’s commitment to providing a welcoming and inclusive environment for all customers. It is disheartening to witness such behavior, especially in a store that caters to a diverse clientele. Furthermore, I was informed by a neighbor that this employee has a history of misconduct, including an incident where she manhandled an elderly gentleman a few weeks prior.

I understand that incidents can occur in any workplace, but the repeated nature of this employee’s unacceptable behavior is alarming. I urge you to thoroughly investigate this matter, take appropriate action against the employee in question, and implement measures to ensure such incidents do not recur.

As loyal customers who have cherished the shopping experience at Rocca’s Norfils for several years, we sincerely hope that swift and decisive action will be taken to address this issue and maintain the high standards we have come to expect from your establishment.

Thank you for your attention to this matter, and I trust that you will take the necessary steps to rectify the situation.