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Lowes, Poor and dangerous installation of electric range. Our electric range was not leveled and rocked. The anti tip bracket of old was removed and new one not installed. Also, the strain relief on electric cord not installed. Both are required by GE for installation. I have been trying for almost a month to get this corrected. No luck. I have sent Lowes and GE emails but no response. Maybe, I should have gone to Home Depot.

Lowes, Disappointing Experience. Hey Lowes, take a look at all the 1-star ratings. Think there might be a problem? Consider shopping elsewhere! This so-called “hardware store” is a shopper’s nightmare. If you’re going to call it a “pro shop,” then you should have knowledgeable professionals who understand what materials are needed for a basic 12×24 deck. The consumer shouldn’t need to provide a detailed blueprint — a rough sketch should suffice. Instead, they acted like I was supposed to design one myself. The level of disrespect, especially towards my wife, was unacceptable. After waiting five days for a response, we called to check on our order status. Rather than providing helpful information, the associate rudely hung up on my wife. He claimed the poor design was our fault because we hadn’t made a fourth trip to the store, conveniently forgetting that he previously told me to “figure it out online” under the composite materials section — which turned out to be wrong. This store needs serious improvements. If you can’t provide knowledgeable and respectful service, why even stay open? With over 20 years of retail experience, I can confidently say this is not how a store should operate. And forget about trying to contact the corporate complaint line — it’s just an automated menu with no live support. So much for supporting local businesses in the 43050 area.

Lowes, Suggestion to substantially increase sales. Before you start laughing, I was the marketing director for an 800M bank who is now a part of BB&T. We went from 100M to 800M in the 13 years I was there. So my daughter is getting married and she owns a home. The yard is a disaster (old neighborhood.) She is 29 and here fiancee is 30. They both have been on their own for a number of years and have most things that “newly weds” would normally request. And as you already know, this generation is all about online!! I suggested they add Lowes to their bridal registry. They thought that was brilliant…and for a Mom that is high praise. Then she learned that Lowes doesn’t offer one. You are missing the boat! The wedding invitations have not yet been mailed and they have already received 10 gifts totalling over $2,500. This is the south, where bringing cash to the wedding is just not done. What a wonderful opportunity they would have if they could ask for the things they need for the yard! Should you deem this to be a positive, I realize, it will be to late to benefit them, but perhaps others would benefit. I also realize that this is something that may already have been researched and judged not to positively impact the bottom line. Anyway, I just thought I would mention it. I am now going back to the website to see if there is anyway to add these types of items or at least gift cards.

Lowes, Closed out business account after 25 years! What let up to this is too long to go into here. Issues with Lowes aside, this problem came about due to the nightmare of trying to deal with the company that services the Lowes credit card. Problems began when we did not receive our January 2025 statement. [As of 02-26-25 we still haven’t received it.] When the February statement arrived 02-11-2025 it showed a previous balance…okay. We were charged a $29.00 fee.. okay, I feel that should have been removed since we Did Not Receive The January Statement. We mailed out the entire balance stated on the February statement on 02-11-2025 for that balance that was not due until 02-28-2025. Our payment cleared our bank on 02-19-2025. Here is the rub- we started getting collection calls on 02-13-2025! What?? After spending Hours over several days trying to get things straight with Synchrony as to what was going and today being passed off to person after person, I just said close the account! We are done! We have cut up our cards. We will be doing most of our business with The Home Depot in the future. If we do go to Lowes, we will use our bank card, but we will try all other local avenues before using Lowes. BTW our company pays off our entire statement amount each month.

Lowes, Poor Service and Order Fulfillment Issues. I have been a loyal Lowes customer for decades, frequently purchasing materials for my handyman business. However, my recent experiences with order pickups and customer service have been frustrating and inefficient. On February 14, 2025, at the Auburndale, FL store, my employee went to pick up an order, but it took over 2.5 hours to gather most of the items. One item was reported as sold to another customer, only to be “found” an hour later after my employee had already left. This inefficiency cost me valuable time and labor. On February 15, 2025, at the Lakeland, FL store, an order was missing several items, requiring another trip. Fortunately, a manager, Bill, helped resolve the issue, but the disorganization was unacceptable. On February 16, 2025, at the Lakeland, FL store, I encountered further problems with an insulation order. Initially, I was told to go to another location, but after checking, I found the product was actually in stock. The lack of communication and rude behavior from staff made the situation even worse. Thankfully, Bill once again assisted in resolving the issue. Overall, the pickup process has been chaotic, orders are frequently incomplete, and customer service has been unhelpful. If Lowes no longer prioritizes professional customers, I may be forced to take my business elsewhere. I hope management addresses these issues to improve service.