Lufthansa’s global corporate headquarters is located in Cologne, Germany, while its North American Customer Relations office is in Uniondale, New York. Below are the current Lufthansa headquarters addresses, U.S. customer-service numbers, complaint channels, refund and baggage resources, company information, and customer feedback submitted to CorporateOfficeHeadquarters.com.
- Global headquarters: Venloer Straße 151–153, 50672 Cologne, Germany
- North American Customer Relations: 1400 RXR Plaza, West Tower, Uniondale, NY 11556
- U.S. reservations and travel assistance: 1-800-645-3880
- North America Customer Relations: 1-516-738-4422
- Help and contact: Lufthansa Help & Contact
- Website: lufthansa.com
How To Contact Lufthansa Corporate Office Headquarters
Lufthansa Headquarters Addresses and Phone Numbers
- Global corporate headquarters: Deutsche Lufthansa Aktiengesellschaft, Venloer Straße 151–153, 50672 Cologne, Germany
- German corporate switchboard: +49-69-696-0
- North American Customer Relations address: Lufthansa Customer Relations, 1400 RXR Plaza, West Tower, Uniondale, NY 11556, USA
- U.S. reservations and travel-assistance number: 1-800-645-3880
- North America Customer Relations number: 1-516-738-4422
- TTY and relay service: Dial 711, followed by 1-800-645-3880
- New York Medical Desk: 1-516-279-1768
- Miles & More Service Center: 1-800-581-6400
- Customer feedback and complaints: Lufthansa Feedback Forms
- Official website: lufthansa.com
Which Lufthansa Phone Number Should You Use?
- New reservation, existing booking, flight change, cancellation, seat assignment, or travel assistance: Call 1-800-645-3880.
- Complaint about a completed trip, unresolved refund, reimbursement, airport service, or paid seat: Call Customer Relations at 1-516-738-4422 or use the feedback form.
- Medical travel question: Call the New York Medical Desk at 1-516-279-1768, Monday through Friday, 9:00 a.m.–5:00 p.m. Eastern Time.
- Miles & More account, missing miles, status, award, or authentication problem: Call 1-800-581-6400 or use the Miles & More help center.
- Accessibility or disability assistance: Call 1-800-645-3880 at least 72 hours before departure when possible.
For a more detailed breakdown of Lufthansa reservations, baggage, refund, accessibility, medical, and loyalty-program support, visit Lufthansa Customer Service Numbers.
How to File a Lufthansa Complaint
- Gather your six-character booking code, 13-digit ticket number, flight number, travel date, boarding pass, and receipts.
- If the problem is occurring at the airport, speak with Lufthansa staff before leaving. For disability-related concerns, ask for a Complaint Resolution Official.
- For baggage problems, create a delayed or damaged baggage report at the airport and keep the Property Irregularity Report reference number.
- Submit post-travel feedback through Lufthansa’s official complaint and feedback forms.
- Call North America Customer Relations at 1-516-738-4422 when follow-up is needed.
- Keep the feedback ID, case number, emails, receipts, photographs, and a dated record of every contact attempt.
- If Lufthansa does not resolve a qualifying U.S. air-travel complaint, passengers may submit it to the U.S. Department of Transportation.
Lufthansa Refund and Cancellation Assistance
Customers who purchased directly from Lufthansa can begin with “My bookings,” the Lufthansa Chat Assistant, or the company’s refund form. Approved refunds are returned to the original payment method.
If a ticket was purchased through a travel agency, online travel site, cruise company, employer portal, or credit-card travel service, that seller may control the refund or ticket change. Contact the seller first while retaining the Lufthansa ticket number and booking code.
Delayed, Lost, or Damaged Lufthansa Baggage
Report delayed, missing, or damaged baggage to the airport baggage service before leaving whenever possible. Keep the baggage tag, airport report number, photographs, and original receipts for necessary replacement purchases. Lufthansa provides additional reporting and tracking tools through its baggage assistance page.
About Lufthansa and the Lufthansa Group
The legal foundation of today’s Deutsche Lufthansa AG was established in 1953, and flight operations began in 1955. Lufthansa Airlines is the group’s principal German passenger airline, operating primarily through hubs in Frankfurt and Munich.
Lufthansa is part of the Lufthansa Group, a global aviation company whose businesses include passenger airlines, logistics, aircraft maintenance and repair, and other aviation services. Group passenger airlines include Lufthansa Airlines, SWISS, Austrian Airlines, Brussels Airlines, ITA Airways, and Eurowings. Lufthansa is also a founding member of Star Alliance.
Carsten Spohr serves as chief executive officer and chairman of the Executive Board of Deutsche Lufthansa AG. Lufthansa Group shares trade in Germany under the stock symbol LHA.
Lufthansa Competitors and Related Airlines
Lufthansa competes for international and transatlantic passengers with European carriers such as British Airways, Air France, KLM, and Virgin Atlantic. It also competes with U.S. airlines including American Airlines, United Airlines, Delta Air Lines, and JetBlue.
Travelers commonly compare these airlines based on nonstop destinations, fares, baggage policies, refund handling, alliance benefits, airport connections, loyalty programs, premium cabins, and customer service during disruptions.
Lufthansa Reviews and Complaints on CorporateOfficeHeadquarters.com
One Lufthansa customer review is currently visible on CorporateOfficeHeadquarters.com. The December 2022 reviewer reported purchasing seat reservations through Priceline, discovering that the seats had been canceled, and being directed between Priceline and Lufthansa while seeking a refund exceeding $1,000. The reviewer stated that several months passed without a satisfactory response.
This is an individual user-submitted account and has not been independently verified by CorporateOfficeHeadquarters.com. With only one visible review, there is not enough COH feedback to calculate a reliable overall rating or establish a broader complaint trend.
Lufthansa Corporate Office FAQs
Where is Lufthansa’s global corporate headquarters?
Deutsche Lufthansa AG’s corporate headquarters is at Venloer Straße 151–153, 50672 Cologne, Germany.
What is Lufthansa’s U.S. office address?
Lufthansa’s current North American Customer Relations address is 1400 RXR Plaza, West Tower, Uniondale, NY 11556.
What is Lufthansa’s U.S. customer-service phone number?
For U.S. reservations, booking assistance, flight changes, and travel questions, call 1-800-645-3880.
How do I contact Lufthansa Customer Relations?
North American passengers can call 1-516-738-4422, use Lufthansa’s online feedback forms, or mail correspondence to 1400 RXR Plaza, West Tower, Uniondale, NY 11556.
How do I request a Lufthansa refund?
Begin through “My bookings,” the Lufthansa Chat Assistant, or the official refund form. If the ticket was purchased through a travel agency or another third party, contact that seller first.
How do I complain about Lufthansa baggage service?
File a baggage report at the airport, retain the reference number and baggage tag, and then use Lufthansa’s baggage reimbursement or Customer Relations channels for follow-up.
What is the Lufthansa Miles & More phone number?
The Miles & More Service Center number for the United States is 1-800-581-6400.
What is Lufthansa’s German corporate phone number?
The Lufthansa Group corporate switchboard is +49-69-696-0. This is not the recommended number for routine U.S. reservations or post-travel complaints.
Who owns Lufthansa?
Lufthansa Airlines is part of Deutsche Lufthansa AG and the Lufthansa Group. Deutsche Lufthansa AG is a publicly traded German company rather than a subsidiary of a U.S. airline.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com has provided corporate contact information and an independent customer-feedback platform since 2010. This page distinguishes Lufthansa’s global headquarters, North American Customer Relations office, reservations department, medical desk, and loyalty-program support so travelers can select the appropriate contact route.
Page Update Note
This Lufthansa corporate office page was updated on August 28, 2026. The German headquarters address, North American Customer Relations address, U.S. reservations number, Customer Relations number, medical desk, Miles & More number, company information, and visible COH review were reviewed against current Lufthansa and Lufthansa Group resources.
Disclaimer
CorporateOfficeHeadquarters.com is not affiliated with Lufthansa, Deutsche Lufthansa AG, Lufthansa Group, Miles & More, Star Alliance, or the U.S. Department of Transportation. This page is for informational purposes and provides an independent platform for customer reviews, complaints, compliments, and feedback. Contact information and airline procedures can change.
Share Your Lufthansa Experience
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