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  • Mazda USA Corporate Office Headquarters

Mazda USA Corporate Office Headquarters

How To Contact Mazda USA Corporate Office Headquarters

Mazda Motor of America, Inc.
7755 Irvine Center Dr.
Irvine, CA 92623
USA
Corporate Phone Number: 1-949-727-1990
Customer Service Number: 1-800-222-5500
Mazda Roadside Assistance: 1-800-866-1998

 
  • Dear Sirs

    As you are aware I have leased a Mazda 3 for many years – I found it to be a great car

    But as I also advised you I would not and have not renewed my lease

    I did this in protest at Mazda North America not entering the binding agreement of tailpipe emissions with California.

    Besides being passive and not renewing my lease I have also stopped telling my social network what a good car it was and instead recommend friends to look at Ford, Honda, BMW, Volkswagen and Volvo

    With sadness that Mazda cares so little it didn’t even bother to reply to any previous email or align itself with the environment

    an ex customer

     
  • Dear Sirs

    As you are aware I have leased a Mazda 3 for many years – I found it to be a great car

    But as I also advised you I would not and have not renewed my lease

    I did this in protest at Mazda North America not entering the binding agreement of tailpipe emissions with California.

    Besides being passive and not renewing my lease I have also stopped telling my social network what a good car it was and instead recommend friends to look at Ford, Honda, BMW, Volkswagen and Volvo

    With sadness that Mazda cares so little it didn’t even bother to reply to any previous email or align itself with the environment

    an ex customer

     
  • Reading your customer comments I can see the experience I had today at your Huntington.N.Y. location seems to be a common practice. I agreed to purchase a 2020 Madza cx-5 on May 14th,2020. After inquiring about incentives, loyalty( I own a cx-7 2010 with no complaints) we agreed upon a price of 25,080. with the our salesperson, who got manger approval and printed a copy of the sale for myself and one for her. My husband and I specifically asked if this was the final price. Were there taxes, fees,destination, anything that would pop up when we picked up the vehicle on May 16th. Alexandra told us this was final, nothing additional and circle/highlighted/and wrote all total next to this figure. I charged $2,500 on May 14th, and agreed to charge an additional $2,500 and give the balance of 20,080 in a cashier's check at pick up on May 16th. She also wrote down on my copy the breakdown and again told us 25,080 was the final price. I NOW understand why she only wrote it on our copy. When it came time to sign with her manger he hard sold the extended warranties which we declined and then went back to his desk and reprinted a new document and proceed to tell us we would need to pay on top of the check…$5,000 today. I specifically asked Alexandra to give me the proper total for the check so we did not have anything else to pay. He got irate and told us she made a mistake, it as miscommunication and we had to pay the difference. When we tried to point out that it was written on the contract he just kept accusing us of not listening to him and cutting us off. He tried to take back our only copy and when my husband refused he tore off the portion highlighting the agreed price and tried to discard. I demanded it back and we left. I have worked in sales for 35 years and have NEVER left a customer dissatisfied if the mistake was my own. Obviously this a business practice for your company. I expect an email back concerning this matter ASAP.
    dvanori@optimum.net

     
  • I am not a Happy Customer of Smithaven Mazda..I found a used 2018 Cadillac XTS that I have been looking for at this dealer. I am a Combat Service Disabled veteran who will get a grant from the Veterans Administration of $21,488 to purchase a vehicle.When I put a two thousand dollar down payment on the vehicle I thought it was a binding agreement.I guess a contract does not mean anything with the dealer. When I was told the check was on the way to the dealer I called to tell them about it. The salesman told me they auctioned it off. He said he called me which was a lie he did in front of his boss. The credit manager knew it takes weeks to get the check, as he had done this before. It takes six to eight weeks to get the check, and the dealership knew that.I feel that if this is a reputable dealer they should not have done me the way they did.

    They leave a sour taste in my mouth, and did not offer anything to remedy the situation. This is not the way to build customer loyalty. I will let the veterans administration know how they did the contract. Also will let New York Veterans site know how I was treated.

    I think they have the payment form the Govt, and should not have cancelled the deal at their discretion…It was not that the payment did not go thru as I hand delivered the invoice to Manhattan. I would appreciate a response back in this matter…wjb3143@aol.com

     
  • When is Mazda going to create a Factory High Performance Miata MX5 Habu? There is a market and we are doing it now why doesn't Mazda create V8 like lhe LS3 aluminum conversions… the cobra did it in the 60's, time for another such car.

     
  • I visited a Alhambras Location. My vehicle was being repaired. The final price changed once ai picked up the vehicle. And I wanted to know what caused the proce difference. From my first estimate they gave me. I didnt ask for the manager. But i guess she was called. As soon as she walked in. She had a NASTY attitude. She pointed her filthy finger at me and was yelling. Telling me that the service guys had called me about it. Which was NOT true. And that she didnt want to have a convesation with me. She is very unprofessional. And I find it extremely rude that she was refused to speak spanish to a spanish speaking customer. She clearly speaks spanish but refused to speak it. My boyfriend was there wanting to know why the price difference. She was yelling at him. Once I spoke up and raised my voice to her tone. She switched up. She still refused to explain to us anything. Stating she wasnt there to conversate with us… my boyfriend and I had to look at the estimates ourselves and figure out what happened! She didnt want to HELP with that. WHAT kind of manager is that. She cant even read estimates! Last Mazda Vehicle I own. Due to This manager being extremely Rude and complicated.

     
  • I have a 2014 Mazda 3 that has an issue with the infotainment system. Mazda has issued a TSB stating they know the part is faulty but will only replace it under warranty. My car is 1 year out of warranty this problem just started, and they refuse to replace it. THEY KNOW THE PART IS FAULTY!!!!!!!!!!!!!!!!!! This is not how you do business guys, not how you do it at all. Mileage does not effect a computer system when you know the system is faulty that it comes from the manufacturer that way. I was planning on keeping this car for as long as I could, now it's almost worth it to sell it for what I can get, and try to find something else. I am beyond angry that they treat their customers this way.

     
  • This review is a positive one! I am driving my 3rd Mazda. I first bought 2 Mazda 3's and now I am leasing a 2018 Mazda CX-5 Grand Touring. I love Mazda, the Brand, and my Service Department of Continental Mazda in Naperville Illinois. A plus to the sales team and the Service Department. There is one concern that Corporate needs to look at though before an accident occurs that could cause injury to someone either driving or a passenger. My CX-5 is only 6 weeks old and the sunroof glass shattered without warning while I was driving 50 miles per hour. I have seen blogs where this has happened to others and the service manager at Continental Mazda has seen this twice before. They were very accommodating and replaced the sunroof with no problem. I am a happy camper, however, this is a safety concern for obvious reasons and think Corporate needs to look into their glass. Despite all of that, I am a happy customer and the last thing I want to say is, ZOOM,ZOOM!

     
  • First vehicle purchase of a Mazda. Very frustrating. The used 2015 CX-5 Grand Touring purchased at Penkhus Mazda in Colorado Springs, CO came with a Cracker Jacks Surprise of 42 grams of high quality crystal meth. Returned the vehicle to the dealership and purchased a new 2016.5 Mazda CX-5 Grand Touring. Now I cannot even get a service appointment from that dealership. It has been a week since requesting a service appointment and the service department has not contacted me. Also have not received any resolution via the customer service experience (Mazda's customer service department). What gives? Guess I need an attorney and talk with the News Media. I would like to give the dealership back the vehicle since they cannot even schedule me a service appointment. Very, very sad. From all the comments I have read thus far, it appears that I made a poor choice by purchasing a Mazda product. Also apparent, they are all about the almighty dollar and could care less about the customer. Bob

     
  • I recently had my Library CD stuck in my 2008 CX9 and when I did an internet search I noticed that the 2008 CX9, out of all the other Mazda vehicles, is the one that seem to have had the most issues with stuck CDs in the 6 disc changer. I have a 2003 Mazda Tribute that is still rocking the tunes with the 6 disc changer so that leads me to believe that the CX9 is the one with the factory issues.
    Corporate office, I would really appreciate an autthorization from you to allow the Mazda dealer in my area to take a look and remove the jammed CDs. Everything cost and for something like this it seems that a small authorization of this kind is not asking too much.
    I appreciate a response from you soon.
    Thanks…Kathy

     
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    Corporate Office Headquarters
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