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Meineke, 8550 W. Sahara Ave, Las Vegas | Contact: Andrew. I brought my vehicle in on May 15, 2025, and spoke with Andrew about replacing my catalytic converter. I was clear about which converter needed to be replaced, as I had the opposite side replaced previously. We discussed the part, the cost, and the time it would take—Andrew told me it would take about 6 hours, and I scheduled to drop the vehicle off after work on Friday, May 16, so they could start early Saturday morning. He agreed and said he’d call me with an update and pickup time. Saturday came and I hadn’t received a call, so I contacted the shop around 12:30 p.m. Andrew gave me a rushed explanation about the part coming from California, but couldn’t tell me when my truck would be ready. It quickly became clear the work hadn’t even started. My vehicle had been sitting outside at a nearby business, and no one informed me of the delay. Worse, the cost suddenly jumped to nearly $5,000 without any discussion or approval from me. I felt completely misled, disrespected, and disregarded as a customer. This experience was not just about poor communication—it reflected a total lack of professionalism and accountability. I hope Meineke takes a closer look at how customer relationships are being managed at this location.

Meineke, Disappointing Work and Questionable Recommendations. I brought my car to Meineke a few months ago for an oil change. Not long after, my check engine light came on. I checked the oil myself and found it was so low it didn’t even register on the dipstick. I returned to the shop, and they said it was due to a faulty oil filter. They changed the oil again and offered a free oil change for next time. At that next visit, things got worse. Along with the oil change, they gave me a service report stating that my front and rear brakes, tires, and alignment all needed immediate attention. The report claimed my front brake pads were at 2mm and needed replacing immediately. I measured them myself with a micrometer—they were at 6.5mm, with at least a third of their life remaining. They also reported the rear brakes at 3mm, but I measured over 4.5mm. I went ahead and replaced them myself. They also said my tires showed uneven wear and needed replacing, along with an alignment. I checked tread depth with a gauge across several spots and found even wear with around 7/32″ of tread left on all tires—well within safe limits. Whether this was carelessness or a deliberate attempt to upsell unnecessary services, it reflects poorly on Meineke. It’s troubling to see such inaccurate assessments given to trusting customers.

Meineke, Please contact me. On 02/19/ 2025 I had my vehicle service by your store 1979, Meineke informed me that my manifold gasket need replacement and I had a exhaust leak and my exhaust system needs to replace. The vehicle was a 2001 Ford F150 where the muffler was replaced by Meineke about 10 years ago. My F150 was a dual exhaust and Meineke, without notifying me changed it Into a single exhaust, the only part of the exhaust system replaced was the muffler and tailpipe. I was misled on the exhaust system and should have been notified about the dual exhaust. I contacted Meineke before and haven’t heard from Anyone !!!

Meineke, Vehicle in shop for 7 weeks and counting and still not repaired! My 2011 Ford Escape was diagnosed to have a bad power steering assist motor. In the last 7 weeks I have been handed a list of excuses when I call (they never call me) . Five weeks into this the first service manager suddenly transferred to another store. He reported my car as abandoned. Since then his replacement has continued with the excuses. The district manager is now involved and it turns out he is the only person certified to program the steering. Unfortunately he seems to be in a lot of meetings and doesnt find the need to communicate with me. I can’t even take my car elsewhere because the cost already quoted and it’s not yet safe to drive. Needless to say I won’t be back.

Meineke, Customer Service and Honesty Not a Priority. Took my vehicle in for simple muffler and tailpipe, sat 2 hours, then they came out with a list of issues, I just had new brakes installed couple months ago, they said brake pads weren’t making contact with rotors, but the brakes work fine. They said none of my lights worked, I went in there showed them all lights were working, needed cv axles oil seals. Grand total estimate $2,369. Said vehicle was not safe. I’ve been a mechanic for 40 plus years, never seen this level of incompetence and lying anywhere throughout my career, I’m retired Veteran now. After I proved them wrong on the other issues, I asked about the exhaust they quoted for muffler flange and 4 feet of exhaust pipe $425.93. Took 2 days for parts to get in. Took vehicle back dropped off, they said wouldn’t be long they would call or text. After almost 3 hours I called for update, they said they needed to show me something, I go in shop the new muffler and flange lying in the floor, and they asked me, where was my tail pipe that comes from the muffler out the rear. I said we went over this 2 times already needed muffler and tailpipe, then says the tailpipe was not part of the quote, and they asked me if I wanted to order my own preshaped tailpipe, and if I brought it in they could install it. At one point in the conversation I was even asked by the tech how I would suggest they run the pipe from the muffler, and I was completely dumbfounded, I assumed they were trained and had some experience in how to do their jobs, I asked aren’t you and exhaust shop? he said yes but our pipe bender doesn’t work so well, they added another $257.93 which bought new total to $683.86. And they kept it another day, went to pick it up this morning, Tailpipe is Touching heat shield of fuel tank and laying on the suspension bolt, which i took pictures of and showed them, and they said if it rubbed hole in exhaust, they would weld it. I told him not if, but when it rubs a hole in it. I asked should it be redone right so it doesn’t become an issue, I told If it rubs a hole, and you weld it once you let it down off the lift the weld will still rub against the suspension. But Service Advisor Gerardo the attitude was let’s wait and see what happens Not to mention the vibration from the exhaust pushed up against the differential. Then he said what do you expect our pipe bender only works half the time, and then not like it should. So, I’m beyond infuriated, contacting Meineke corporate, BBB, and possibly small claims court before it’s over. Completely unacceptable for company that says they guarantee top notch work. For whatever reasons they evidently don’t care, and staff very obviously didn’t seem trained well, if at all. I really hope that this is not the same attitude and experience that Meineke wants to project overall for their business, and their reputation. I can’t say all their locations are this careless with their customers, But I certainly will never go to or recommend Del Range location to anyone. So, consumer beware. Date of experience: March 22, 2025