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Meineke, Customer Service and Honesty Not a Priority. Took my vehicle in for simple muffler and tailpipe, sat 2 hours, then they came out with a list of issues, I just had new brakes installed couple months ago, they said brake pads weren’t making contact with rotors, but the brakes work fine. They said none of my lights worked, I went in there showed them all lights were working, needed cv axles oil seals. Grand total estimate $2,369. Said vehicle was not safe. I’ve been a mechanic for 40 plus years, never seen this level of incompetence and lying anywhere throughout my career, I’m retired Veteran now. After I proved them wrong on the other issues, I asked about the exhaust they quoted for muffler flange and 4 feet of exhaust pipe $425.93. Took 2 days for parts to get in. Took vehicle back dropped off, they said wouldn’t be long they would call or text. After almost 3 hours I called for update, they said they needed to show me something, I go in shop the new muffler and flange lying in the floor, and they asked me, where was my tail pipe that comes from the muffler out the rear. I said we went over this 2 times already needed muffler and tailpipe, then says the tailpipe was not part of the quote, and they asked me if I wanted to order my own preshaped tailpipe, and if I brought it in they could install it. At one point in the conversation I was even asked by the tech how I would suggest they run the pipe from the muffler, and I was completely dumbfounded, I assumed they were trained and had some experience in how to do their jobs, I asked aren’t you and exhaust shop? he said yes but our pipe bender doesn’t work so well, they added another $257.93 which bought new total to $683.86. And they kept it another day, went to pick it up this morning, Tailpipe is Touching heat shield of fuel tank and laying on the suspension bolt, which i took pictures of and showed them, and they said if it rubbed hole in exhaust, they would weld it. I told him not if, but when it rubs a hole in it. I asked should it be redone right so it doesn’t become an issue, I told If it rubs a hole, and you weld it once you let it down off the lift the weld will still rub against the suspension. But Service Advisor Gerardo the attitude was let’s wait and see what happens Not to mention the vibration from the exhaust pushed up against the differential. Then he said what do you expect our pipe bender only works half the time, and then not like it should. So, I’m beyond infuriated, contacting Meineke corporate, BBB, and possibly small claims court before it’s over. Completely unacceptable for company that says they guarantee top notch work. For whatever reasons they evidently don’t care, and staff very obviously didn’t seem trained well, if at all. I really hope that this is not the same attitude and experience that Meineke wants to project overall for their business, and their reputation. I can’t say all their locations are this careless with their customers, But I certainly will never go to or recommend Del Range location to anyone. So, consumer beware. Date of experience: March 22, 2025

Meineke, 4 wheel alignment was not completed. Took my vehicle in for an appointment to have a 4 Wheel alignment done on my 2004 Toyota Solara on 3/17/25. I used a Groupon for the job. After about 45 mins. the technician came in and told the manager that he couldn’t complete the alignment because the one piece shut assembly prevented it. All he did was the toe in and toe out on the vehicle not even sure he did the alignment on the rear wheels. This particular Meineke Dealer is located at: 1818 RT.71 Spring Lake Heights NJ 07762 Store #2922 Phone number:848-420-5551.

Meineke, Was charged $525.64 for 4 Solarus AS 205/75r15 Tires. Could have bought them at Walmart for $327.85. Also got suspension shock absorbers costing $455.30 plus $331.98 labor. Was told shocks had a lifetime warranty but mineke customer service website has a 12 months or 12,000 mile warranty. I won’t get my truck inspected their again.

Meineke, Store feedback. Earlier this month, we purchased four new tires and had other services performed, spending approximately $1,800. When we picked up the car, the tires were great, but the low air sensor was not working. We were told to drive the car a few miles to let it reset. However, after a week, the system was still not functioning, so my wife took the car back to the shop. She was informed that it would cost $250 to fix two sensors. When she pointed out that the sensors had been working fine until we had the new tires installed, she was told it was just a coincidence that the sensor batteries failed in two tires at the exact moment the technician replaced the tires. We don’t believe that explanation. Eventually, they agreed to take the two tires off to inspect the sensors. My wife observed that they claimed to take both tires off, but in reality, they only removed one. When they remounted that tire, the sensor started working again. What a coincidence! There has been a lot of turnover at this location, and the customer service continues to decline.

Meineke, Brakes. In June I had my brakes installed since then I’ve had to be bringing my car in cause the brakes are making noises. And these are brand New Brakes. Again I am here because they are still making nosies when I’m putting on the brakes. I don’t feel they did a good job.