Reach Out To Menards Corporate Office – Reviews & Complaints 

Menards, No Customer Support For Gazebo. We bought Menards Backyard Creations 13 x 10 Gazebo. The Menards guy in the gazebo department said the gazebo was being discontinued so we asked if in the future a replacement canopy would still be able to be purchased and he said yes. While installing the canvas top the corner roof tube poked through the main canopy corner pocket. Also the top vent cover was missing from the box. It says on the box not return it to the store but instead call a provided number. After several attempts calling with no answer and no reply from an email I contacted the New Philadelphia OH Menards where we purchased it. At first the Menards representative said he could replace it but had to figure out how to handle the transaction and would call me back. When he called back he said he discovered the Gazebo? Canopy? was discontinued and all that could be done is to give our money back and purchase the replacement model which is $50 more. After hanging up I got on the Menards web site and discovered I can purchase the exact Gazebo for $27.50 less than what we paid and can also purchase the replacement canopy! So I called back saying this and he said it’s not in stock in his store and they don’t do shipping from store to store and there was nothing he could do other than for us to disassemble it and return it for our money back which for us is a major ordeal. So as I said to him, I can buy the exact gazebo and I can buy the replacement canopy but he / Menards can’t get the gazebo or replacement canopy for exchange. He said yes that’s correct. Totally unacceptable and unbelievable!

Menards, If I could give the Elkhart, IN store “Zero” stars ….. I would! I have never been to a store No One cares about customer service – including the Store Manager. Over the past 3 years, I have spent over $100,000 in items at Menards while refurbishing my home. I will Never step foot in a Menards as long as I live. I will blast information all of Facebook about this store and I am calling the Better Business Bureau. Corporate Office should be ashamed of this store !!!

Menards, We want to recognize Bradley Wiehoff, your “carpet associate,” for his “Outstanding Customer Service.” He was a pleasure to work with, and you are very fortunate to have him at a time when Customer Service is almost gone. He also helped us earlier when we went to the paint department, only to find no one there. I told my husband to stay in the department, he has COPD, so he can’t walk far. On my journey to the customer service desk, I ran into Bradley. I asked him if he knew how to get help in the paint department. He advised me that he would go to find someone to help us. To my surprise, when we moved down to the carpet area, we had the same problem. The young lady (manager), only 4 days on the job, could not help us. She put out a call for help in the carpet department. Who should show up? Bradley Wiehoff, again our savior. We ask for 5 different sizes to be cut. Bradley was all over it, he cut our sizes, wrapped them, and put them into our cart. I retired as a manager in a service department; I know good service when we receive it. He was very polite and made sure he cut the measurements we needed. We cannot say enough about this young man. I will say this, his manager, could not help us and had no personality. She was not good with your customers, and no help to us. I want you to know about this young man who serves your customers well. He should be rewarded, or you may lose him to another competitor.

Menards, Superb customer service! I am an absolute Menards fan. Growing up in Wisconsin, Menards has been my go store. Not Lowes or Home Depot. Am now living in Tennesse and was absolutely thrilled when the store opened in Bowling Green, KY last year. Have been there several times even though it is 1 1/2 hours away and have yet to be disappointed with the customer service. This most recent visit was last week and again dealt with fantastic employees. Namely this time was Jim Botts (the white shirt man) in sales and also Patty at the checkout. I’ve dealt with Patty before and again very polite & friendly. I hope kudos get passed on to these 2, because they most definitely deserve it.

Menards, Pulsar lawn mower 3 in 1. Purchase yesterday and the first time I mowed with it it started smoking. And yes I put oil in it. It really saddens me that Menards would sell such poor quality products. Don’t think I will buy any major products here again.