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  • Midwest Dental Corporate Office Phone Number, Headquarters and Complaints

Midwest Dental Corporate Office Phone Number, Headquarters and Complaints 

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The current Midwest Dental corporate office phone number is the Smile Brands corporate number, 1-714-668-1300. Smile Brands, which acquired Midwest Dental in 2020, is headquartered at 675 Anton Boulevard, Suite 500, in Costa Mesa, California.

Patients should normally contact their individual Midwest Dental office about appointments, treatment, bills, refunds, insurance, or dental records. This guide provides the current Midwest Dental headquarters information, complaint-escalation steps, ownership, leadership, careers guidance, privacy contacts, and reader-review information.

Midwest Dental Corporate Office Address and Phone Number

The former Midwest Dental number, 1-715-926-5050, is not currently published on the official Midwest Dental or Smile Brands contact pages. Patients and consumers should use the current local-office or Smile Brands contact information.

Midwest Dental corporate office and Smile Brands headquarters information
Midwest Dental is affiliated with Smile Brands, headquartered at 675 Anton Boulevard in Costa Mesa, California.

Where Is Midwest Dental Headquarters?

Midwest Dental’s current parent-company and corporate-support headquarters is:

Smile Brands Inc.
675 Anton Boulevard
Suite 500
Costa Mesa, CA 92626
United States

Midwest Dental was founded and historically based in Mondovi, Wisconsin. Smile Brands acquired Midwest Dental in December 2020 and now provides corporate and administrative support from Costa Mesa.

The Costa Mesa location is not a dental clinic or walk-in patient-service center. Patients should contact the dental office where they received care before contacting corporate headquarters.

What Is the Midwest Dental Corporate Office Phone Number?

The current corporate phone number associated with Midwest Dental’s parent company is 1-714-668-1300.

This number is appropriate for:

  • Smile Brands corporate inquiries
  • General company information
  • Business or vendor routing
  • Questions about the correct corporate department
  • Unresolved administrative complaints after local escalation
  • Questions involving the Midwest Dental and Smile Brands relationship

It is not the preferred first contact for:

  • Scheduling or cancelling an appointment
  • A dental emergency
  • A diagnosis or treatment plan
  • A patient bill
  • An insurance claim
  • A refund from a dental office
  • Dental records or X-rays
  • Prescription questions
  • Employee scheduling or payroll

Does Midwest Dental Have a Customer-Service Number?

Midwest Dental does not currently publish one nationwide customer-service phone number covering all of its dental offices.

Each Midwest Dental practice has its own address, phone number, office hours, dentists, billing staff, and patient-support contacts. Use the official Midwest Dental office locator to find the location responsible for your care.

Smile Brands specifically directs patients to their local dental practice for:

  • Appointment changes and cancellations
  • Copies of dental records
  • Questions about refund checks
  • Local billing and payment matters
  • Treatment-related questions

If the local office does not respond or the complaint concerns corporate administrative support, use the Smile Brands contact form or call 1-714-668-1300.

How to File a Complaint About Midwest Dental

  1. Identify the dental office. Record the full practice name, address, telephone number, and date of the appointment or transaction.
  2. Contact the office manager. Office management can usually address scheduling, billing, customer service, refunds, insurance paperwork, and employee-conduct concerns.
  3. Speak with the treating dentist. Questions about diagnosis, procedures, treatment recommendations, prescriptions, or clinical outcomes should be discussed with the dentist responsible for the patient’s care.
  4. Request a written explanation. Ask for an itemized bill, treatment plan, refund decision, insurance explanation, or clinical response when appropriate.
  5. Keep a record. Save names, dates, receipts, estimates, insurance documents, emails, and the response received.
  6. Request local escalation. Ask for review by the practice manager, treating provider, regional operations contact, or other responsible manager.
  7. Contact Smile Brands. Use the corporate contact form or 1-714-668-1300 when the local office has not addressed an administrative complaint.

Do not wait for a corporate-office response when a patient is experiencing significant pain, infection, uncontrolled bleeding, trauma, or another urgent dental condition. Contact the dental office, an emergency dentist, or an appropriate emergency medical provider.

What to Include in a Midwest Dental Complaint

  • The Midwest Dental office name and location
  • The date of the appointment or transaction
  • The treating dentist or department involved
  • A concise description of what occurred
  • The people already contacted
  • The response received
  • The amount billed or paid, when relevant
  • The insurance or financing provider involved
  • The resolution being requested

Provide dental and patient information only through a private and verified channel. Do not publish private health records in the public comment section.

Midwest Dental Clinical-Treatment Complaints

Complaints about diagnosis, treatment necessity, dental procedures, prescriptions, or clinical outcomes should begin with the treating dentist.

Patients may request:

  • A discussion with the treating provider
  • A copy of the written treatment plan
  • An explanation of the procedure performed
  • A copy of dental records and X-rays
  • Information about follow-up treatment
  • A written response to the clinical concern
  • Information about obtaining an independent second opinion

Smile Brands provides business and administrative support to affiliated dental practices. A corporate representative generally cannot diagnose a condition, change a treatment plan, or replace the professional judgment of a licensed dentist.

Midwest Dental Billing and Insurance Complaints

Billing and insurance questions should begin with the Midwest Dental office shown on the patient’s statement.

Before contacting the office, gather:

  • The itemized bill
  • The treatment estimate
  • The insurance explanation of benefits
  • Payment receipts
  • The financing agreement, when applicable
  • The dates of service
  • Previous billing correspondence

Ask the office to explain:

  • Which services were billed
  • Which charges insurance approved or denied
  • Whether the original estimate was guaranteed or only estimated
  • Whether an insurance claim remains pending
  • Whether payments were applied correctly
  • Whether an adjustment or refund has been approved

Patients may also need to contact their dental insurer or financing provider. The dental office, insurer, and lender may control different portions of the transaction.

Midwest Dental Refund Requests

Midwest Dental does not publish one universal refund policy covering every office, procedure, insurance payment, deposit, and financing agreement.

Refund decisions can depend on:

  • The practice involved
  • The services completed
  • Laboratory work or dental appliances already ordered
  • The written treatment and financial agreements
  • Insurance payments and contractual adjustments
  • The original payment method
  • The financing provider

Submit refund requests to the local practice in writing and ask for a written decision. Smile Brands advises patients who received a refund check from the company to contact their local dental practice for additional information.

How to Request Midwest Dental Records and X-Rays

Contact the Midwest Dental office where treatment was provided to request dental records or X-rays.

The practice can explain:

  • The required authorization form
  • Identity-verification requirements
  • Available record formats
  • Permitted recipients
  • Delivery methods
  • Applicable copying or transfer charges
  • The expected processing time

Smile Brands’ corporate contact page directs patients seeking records to contact their dental practice directly.

Do not send protected dental records to the Costa Mesa headquarters unless the practice or Smile Brands provides specific secure instructions.

Midwest Dental Privacy and HIPAA Concerns

Midwest Dental’s current website privacy policy is administered by Smile Brands.

For website and consumer privacy-rights requests, Smile Brands publishes:

These contacts may be used for certain requests involving access, correction, deletion, marketing preferences, or use of personal information. They are not general appointment, billing, refund, or dental-record contacts.

Concerns involving the privacy of dental or medical information should also be submitted through the local practice’s Notice of Privacy Practices and designated privacy process.

Patients may submit a HIPAA complaint to the U.S. Department of Health and Human Services Office for Civil Rights when appropriate. Review the current official filing instructions before sending protected health information.

Midwest Dental Human Resources and Careers

Midwest Dental does not publish one public Human Resources phone number for every job applicant, current employee, former employee, payroll question, benefit issue, or employment-verification request.

Applicants should use:

Current employees should ordinarily contact:

  • Their office manager
  • Their regional manager
  • Their Human Resources representative
  • The employee portal
  • The payroll or benefits administrator
  • The contact listed on official employment documents

The corporate number may assist with general routing, but 1-714-668-1300 should not be described as a dedicated Midwest Dental HR phone number.

Who Owns Midwest Dental?

Smile Brands acquired Midwest Dental in December 2020. Midwest Dental continues to operate as a regional dental brand affiliated with Smile Brands.

Smile Brands is a portfolio company of Gryphon Investors, a private-equity firm that acquired Smile Brands in 2016.

The current corporate structure can be summarized as:

  • Dental Brand: Midwest Dental
  • Parent Dental Support Organization: Smile Brands Inc.
  • Private-Equity Owner: Gryphon Investors

Individual dental practices and professional entities may use separate legal names based on their state, providers, and practice structure.

Who Is the CEO of Midwest Dental?

Midwest Dental operates within Smile Brands rather than publishing a separate current brand CEO.

Steve Bilt is Chief Executive Officer of Smile Brands.

Other relevant leaders include:

  • Brad Schmidt: Chief Financial Officer
  • Dr. Alan J. Acierno: Chief Dental Officer and President of Clinical Operations
  • Jon Prod: Chief Operating Officer, Midwest and Northeast Regions
  • Matt Hall: Chief Experience Officer
  • Scott Mayo: Chief Human Resources Officer

Jon Prod previously served as Midwest Dental’s Chief Financial Officer and joined Smile Brands after the 2020 acquisition.

About Midwest Dental

Midwest Dental was founded in 1968 and was historically headquartered in Mondovi, Wisconsin.

The company developed a network of general and specialty dental practices across Midwestern communities. Smile Brands acquired Midwest Dental in 2020 while retaining the Midwest Dental name and regional identity.

Midwest Dental currently advertises approximately 145 locations through its official office directory.

Services vary by location and may include:

  • Preventive dentistry
  • Dental cleanings and examinations
  • Fillings and restorative dentistry
  • Crowns and bridges
  • Dental implants
  • Dentures
  • Root-canal treatment
  • Tooth extraction
  • Children’s dentistry
  • Cosmetic dentistry
  • Clear aligners
  • Gum-disease treatment
  • Emergency dental appointments

Not every service is available at every practice. Contact the individual office to confirm its dentists, specialties, insurance participation, hours, and appointment availability.

Midwest Dental Reviews, Complaints, and Patient Feedback

One reader review is currently visible on this CorporateOfficeHeadquarters.com page.

The reviewer broadly described poor patient service and said the office appeared outdated. The comment does not identify a Midwest Dental location, treatment, billing dispute, employee, or steps taken to resolve the issue.

No positive-review pattern or meaningful aggregate rating is currently visible.

The submission represents one reader’s opinion and does not establish conditions throughout all Midwest Dental practices. Reviews are more useful when they identify the location, type of issue, support route used, and response received without exposing private health information.

Midwest Dental Competitors and Related Corporate Offices

Midwest Dental competes with other dental support organizations, regional dental groups, and independent dental practices. Related corporate-office pages include:

Official Midwest Dental and Smile Brands Resources

Frequently Asked Questions About Midwest Dental Headquarters

Where is Midwest Dental headquarters?

Midwest Dental’s current parent-company and corporate-support headquarters is Smile Brands at 675 Anton Boulevard, Suite 500, Costa Mesa, CA 92626.

Was Midwest Dental headquartered in Mondovi, Wisconsin?

Yes. Midwest Dental was founded and historically based in Mondovi. Smile Brands acquired the company in 2020 and now provides corporate support from Costa Mesa.

What is the Midwest Dental corporate office phone number?

The current Smile Brands corporate phone number associated with Midwest Dental is 1-714-668-1300.

Is 1-715-926-5050 still the Midwest Dental corporate number?

That number is not currently published on the official Midwest Dental or Smile Brands contact pages. Use the local dental-office number or Smile Brands at 1-714-668-1300.

What is the Midwest Dental customer-service number?

Midwest Dental does not publish one nationwide patient-service number. Contact the individual dental practice responsible for your appointment, treatment, bill, or records.

How do I complain about a Midwest Dental office?

Begin with the office manager and treating dentist. Request a written response and local escalation. Contact Smile Brands if the administrative complaint remains unresolved.

How do I dispute a Midwest Dental bill?

Contact the office shown on the statement and request an itemized bill. Compare it with the treatment plan, insurance explanation of benefits, receipts, and financing agreement.

How do I obtain Midwest Dental records?

Contact the dental practice where the treatment occurred. Smile Brands directs patients seeking records to their local office.

Who owns Midwest Dental?

Midwest Dental is affiliated with Smile Brands, which is owned by Gryphon Investors.

Who is the CEO of Midwest Dental?

Midwest Dental does not publish a separate current brand CEO. Steve Bilt is Chief Executive Officer of Smile Brands.

What is the Midwest Dental HR phone number?

No general HR number is publicly listed. Applicants should use the official careers site or ca*****@*********ds.com. Current employees should use their manager, HR representative, or internal resources.

What is the Midwest Dental privacy phone number?

Smile Brands publishes 1-855-992-7223 for consumer privacy-rights requests. It is not a general patient customer-service number.

Can I visit the Costa Mesa office for dental care?

No. The Costa Mesa address is a corporate headquarters, not a Midwest Dental clinic or walk-in patient-service office.

Can CorporateOfficeHeadquarters.com resolve a Midwest Dental complaint?

No. CorporateOfficeHeadquarters.com is an independent information and review website. It cannot access dental records, change treatment plans, issue refunds, correct bills, investigate employees, or require Midwest Dental or Smile Brands to respond.

Why Trust CorporateOfficeHeadquarters.com?

CorporateOfficeHeadquarters.com publishes independent corporate-office and complaint information to help readers distinguish headquarters contacts from local dental practices, treating providers, billing departments, Human Resources, privacy contacts, and other support routes.

Corporate addresses, telephone numbers, executives, ownership structures, practice locations, and policies can change. Confirm important information through Midwest Dental, Smile Brands, and the individual dental practice before sending records, payments, or private information.

Page Update Note

Last Updated: July 21, 2026

This Midwest Dental page was substantially rebuilt to verify the current Smile Brands headquarters and corporate phone number, remove an unverified former Midwest Dental number, explain the Mondovi-to-Costa Mesa corporate history, add patient complaint and billing guidance, update ownership and leadership, clarify careers and privacy contacts, preserve and optimize the existing image, summarize the visible reader review, and target current corporate-office search queries.

Share Your Midwest Dental Experience

Have you contacted Midwest Dental or Smile Brands about an appointment, treatment, billing issue, insurance claim, refund, dental records, privacy concern, employment question, or corporate complaint?

Share the Midwest Dental location, which department you contacted, how the organization responded, and whether the matter was resolved. Positive experiences are also welcome.

Dental and medical privacy warning: Do not post patient names, dates of birth, photographs, X-rays, diagnoses, treatment plans, procedure details, medication information, dental records, insurance identification numbers, billing-account numbers, Social Security numbers, employee records, home addresses, private telephone numbers, or other protected health information.

Comments containing threats, private medical or dental information, insulting or demeaning titles, employee personal information, unsupported criminal allegations, repetitive content, or unrelated material may be edited or removed.

Disclaimer

CorporateOfficeHeadquarters.com is an independent informational and consumer-review website. It is not affiliated with, endorsed by, or operated by Midwest Dental, Smile Brands Inc., Gryphon Investors, any Midwest Dental-affiliated practice, dentist, insurer, financing provider, regulator, or related organization.

Corporate addresses, telephone numbers, executives, ownership, practice locations, employment contacts, billing procedures, privacy contacts, and complaint routes may change. This page does not provide dental, medical, legal, employment, insurance, financial, privacy, or patient-rights advice. Patients should consult an appropriate licensed dental or healthcare professional regarding treatment and urgent health concerns.

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Midwest Dental is Trash wouldn't take my dog there

October 17, 2023

Worst patient service I have ever received 0 stars is what the deserve go somewhere where the people care about you this place is a joke and beyond outdated

L F
Corporate Office Headquarters