Reach NCL Corporate Office Headquarters 

NCL, Be aware of traveling with others and not having coordinated travel. We are currently booked on the July 14, 2025, cruise to Alaska aboard the NCL Jade. We are traveling with our daughter who is in her own cabin. We both have the same Personal Cruise Consultant, assigned to us by NCL. Unbeknownest to us, if you are in separate cabins, even though you have made it clear you are traveling together, you do not necessarily get the same airfare. For our return trip, our daughters flight is 9 hours after ours and she gets home the next day. It’s hard to believe, this is called Customer Service. It’s hard to believe that a travel company doesn’t know how to coordinate people traveling together. It’s hard to believe they call this customer service. It’s hard to believe they assign you a person that’s supposed to arrange/coordinate everything and you’re told that’s out of their hands. No more NCL for us after this trip – which cost alot of money in the first place. 1st rate cost – bottom of the barrel service.

Ncl, Beware All Seniors. My Husband And | Boarded Norwegian Ship – Prima. On March 17,2025 In Ships Medical For Copd Episode; After $10,000 Sent Ashore With A False Diagnosis, To Woods Medical Center In Roatan Honduras, Another Charge Of $9,329 Up Front. We Had To Contact Us Embassy And Angel Medflight; He Had To Escape This Malpractice And Mill That They Have Going On. Refused To Answer Any Questions, “She Is Just The Wife In My Country”. Unknown Drugs, Unknown Charges. The “Dr” At Woods That We Were Sent To By Norwegian, Was A Complete Sham. We Will Fight This And Spread The Word. Signed, Just The Wife !!!!!!! Usa

NCL, All Cruisers. 3-17-25, We Were Aboard Norwegian Prima. Ships Medical $10,000 Up Front Charge For Cough, Copd; Sent Us Ashore In Roatan Honduras For Ct Scan By Woods, Their Affiliated Hospital. $20,000 In Maxed Our Credit Cards For A Ct Scan Broken, Wrong Scan For $10,000 More. It Is A Trap Set For Older Cruisers The Demographic They Prey Upon***Danger And Debt*

NCL, Ship to Airport Transport. We booked the transport from ship to airport. It cost $50 per person. The rest of our party took Taxis. They paid $45 period. They’ve been at the airport for over 2 hours while we’ve sat in lines waiting to get on bus. It is taken over 3.5 hours to get from ship to Miami airport. I’m still sitting on the bus as I type. This is but just one of many issues pertaining to this cruise.

NCL, horrible, horrible cruise – no one to help, no help available. My husband and son and I went on a cruise last Feb to the Caribbean. Our son is 55 years old, and we were told that the couch bed would be available for him in our cabin. It turns out that that bed is only good for children, and his feet hung over the edge by a foot. If the bed extension is used then you can’t get to the bathroom without climbing over his bed. My husband and I are in our late 70’s, and need to get up during the night. The other problem was that our toilet overflowed 5 times during the cruise. We have cruised often, and know that Only toilet paper goes in the toilets, which we knew and abided by that, but still it would continue to overflow 5 times. I tried to change cabins, but the front desk said they didn’t have any cabins to put us in. So not only did we have the toilet overflow – all over the rug as well all 5 times, we then had a fan in the room all the next days to dry it out. So we stopped using the toilet in the room at all – which meant that we had to go to another floor to use the toilet. It was a nightmare with not much sleep, and not much rest even during the day. I had written letters, and someone from corporate, Dylan Montefusco called and sent emails saying that the next trip, to call and have him handle it, and could be sure that it went well and give us a good price. But no one can find him, even though I got an email on Black Friday with his name on it. I can’t email him, it comes back saying it couldn’t be delivered, and his phone doesn’t work. None of the other phone numbers can get me to anyone at corporate.