Nebraska Furniture Mart, commonly called NFM, is headquartered at 700 South 72nd Street, Omaha, NE 68114. The published Omaha and corporate-office phone number is 402-397-6100. Customers who need help with an order, delivery, pickup, return, refund, damaged product, warranty, installation, financing account, or another shopping concern can call NFM Customer Service at 1-800-336-9136.
NFM sells furniture, mattresses, appliances, electronics, flooring, home décor, outdoor products, fitness equipment, and other home merchandise. The company operates stores in Nebraska, Iowa, Kansas, and Texas and has announced an Austin-area expansion. This page explains the difference between NFM’s corporate office and Customer Service and provides the correct routes for delivery complaints, returns, product damage, warranties, financing, price adjustments, employment, and unresolved concerns.
Nebraska Furniture Mart Corporate Office and Customer Service
- Company: Nebraska Furniture Mart, commonly branded as NFM
- Parent Company: Berkshire Hathaway Inc.
- Corporate Headquarters: 700 South 72nd Street, Omaha, NE 68114
- Omaha and Corporate Office Phone: 402-397-6100
- NFM Customer Service: 1-800-336-9136
- General Phone Support Hours: Monday–Saturday, 8:00 a.m.–8:00 p.m.; Sunday, 11:00 a.m.–8:00 p.m.
- Official Website: NFM.com
- Contact Page: Contact NFM
- Customer Service Request Form: Submit an NFM Service Request
- Customer Help Center: NFM Customer Services
- Order Status and Delivery: Track or Schedule an Order
- Returns and Exchanges: NFM Return Policy
- Protection Plans: NFM Protection Plans
- Credit and Bill Pay: NFM Credit Account Payments
- Careers: NFM Careers
- Privacy: NFM Privacy Policy
The number 1-800-336-9136 is NFM’s primary general-help and Customer Service number. The Omaha number, 402-397-6100, serves the Omaha location and corporate campus. It should not be described as a dedicated Human Resources, payroll, employment-verification, executive-complaint, or warranty-company number.
Where Is Nebraska Furniture Mart Headquarters?
NFM’s headquarters is located on its Omaha campus at 700 South 72nd Street, Omaha, Nebraska 68114. The address also serves as NFM’s primary Omaha retail location.
The campus supports corporate leadership, store operations, merchandising, logistics, distribution, customer service, credit services, marketing, technology, employment, and other companywide functions.
Customers may visit the Omaha store during published shopping hours, but corporate departments are not necessarily available for walk-in complaints. Returns, credit disputes, delivery problems, warranty claims, and employment matters should be handled through the appropriate service department.
NFM Ownership and Leadership
Nebraska Furniture Mart was founded in Omaha in 1937 by Rose Blumkin, widely known as Mrs. B. The company grew from a small furniture business into a major retailer of furniture, appliances, electronics, flooring, mattresses, and home products.
A majority interest in NFM was sold to Berkshire Hathaway in 1983. NFM continues to operate under its own brand and maintains leadership from members of the Blumkin family and its professional management team.
- Chairman: Irv Blumkin
- Chief Executive Officer and President: Tony Boldt
- Vice Chairman: Ron Blumkin
- Chief Human Resources Officer: Megan Berry Barlow
- Chief Financial Officer: Doug Hamlin
- Chief Logistics Officer: Marc Harris
- Chief Retail Officer: Ethan Stover
NFM stores and services may operate under additional business names, including Mrs. B’s Clearance and Outlet and Homemakers Furniture in Iowa. Customers should use the receipt, contract, financing statement, or protection-plan document connected to their purchase.
NFM Corporate Office vs. Customer Service
NFM’s corporate office manages executive leadership, company strategy, merchandising, purchasing, logistics, employment, technology, legal affairs, marketing, vendor relations, and companywide policies.
NFM Customer Service handles individual shopping concerns, including:
- Order status and product availability
- Delivery and pickup scheduling
- Missing, delayed, or incomplete orders
- Damaged merchandise
- Returns and exchanges
- Refund processing
- Appliance installation and haul-away concerns
- Furniture assembly complaints
- Protection-plan and manufacturer-warranty guidance
- NFM Credit account questions
- Price-match requests
- Store and employee feedback
Calling the corporate office does not automatically authorize a refund, replacement, delivery credit, warranty repair, or financing adjustment. The appropriate Customer Service team must normally review the order and supporting records.
How to Escalate an NFM Complaint
Begin with the store or service department involved. Call 1-800-336-9136, use live chat during published hours, or submit the Customer Service request form.
Prepare the following information:
- The order or sales number
- The customer’s name and verified contact information
- The store connected to the purchase
- The product name, model, serial number, and SKU
- The purchase, delivery, pickup, or installation date
- Photographs of damage or incomplete work
- Delivery or installation documents
- Previous service-request numbers
- The specific resolution being requested
NFM’s online form allows customers to include billing and delivery details, order information, model and serial numbers, and up to six photographs.
Ask for a service-request number and written confirmation of any promised replacement, refund, repair, pickup, delivery credit, or follow-up date. Continue under the same case number when possible.
Written corporate correspondence may be addressed to:
Nebraska Furniture Mart
Attn: Customer Service or Corporate Correspondence
700 South 72nd Street
Omaha, NE 68114
Mailing corporate does not replace an urgent cancellation request, warranty claim, delivery report, or payment due through NFM Credit Services.
NFM Delivery and Pickup Complaints
Delivery charges and available services depend on the products, weight, delivery distance, location, and installation requirements. NFM generally offers delivery within designated service areas surrounding its stores.
Before delivery, confirm:
- The delivery date and time window
- The delivery address and telephone number
- Doorway, hallway, stairway, and elevator measurements
- Whether assembly or installation was purchased
- Whether old-product removal was added to the order
- Required water, gas, electrical, or ventilation connections
Inspect merchandise and the surrounding property at delivery. Photograph visible damage, missing parts, packaging problems, scratches, wall or floor damage, and incomplete installation before the crew leaves when possible.
Report delivery problems promptly. Include the order number, delivery date, crew or contractor information, product, property damage, and requested resolution.
For pickup orders, bring the required identification and order information. NFM may cancel orders that are not collected within the permitted period.
NFM Returns, Exchanges and Refunds
NFM’s standard return periods vary by product category:
- Furniture, flooring, area rugs and most electronics: Generally within 30 days
- Appliances, computers, tablets and mobile phones: Generally within 14 days
- Qualifying mattresses: A comfort exchange may be available between 30 and 120 days when the required mattress protector was purchased
Returns generally require the original receipt and merchandise in its original condition with accessories, instructions, packaging, and boxes when applicable. Returns without a receipt may be limited to in-store credit.
Important exclusions and fees include:
- Special-order merchandise generally cannot be returned.
- Cancelling a special order may result in a fee of at least 25%.
- Clearance, as-is and final-sale products generally cannot be returned.
- Delivery, pickup, assembly, installation and other labor fees may be nonrefundable.
- NFM may charge a restocking fee.
- Opened ready-to-assemble furniture generally cannot be returned.
- Software, video games, movies and some other media are final sale.
Bank-card refunds are generally returned to the original card. Cash refunds above NFM’s in-store limit may be mailed from Omaha. Check refunds may be mailed after the original payment has cleared.
Damaged, Defective or Missing Merchandise
Contact NFM promptly when merchandise arrives damaged, incomplete, defective, used, or different from what was ordered.
Keep the receipt, model number, serial number, packaging, manuals, parts, and photographs. Do not discard the box or packaging until NFM confirms whether it is needed for a return, exchange, carrier claim, or manufacturer warranty.
For a large-item return, contact Customer Service before bringing the product back. NFM may issue a return number and direct the customer to the appropriate pickup or returns area.
If the concern arises after the return period, the manufacturer warranty or an optional NFM protection plan may apply.
NFM Protection Plans and Warranty Claims
Warranty responsibility depends on the product, purchase date, manufacturer warranty, and any optional protection plan purchased.
NFM currently directs many appliance, electronics, fitness, lawn and garden, furniture, and flooring protection-plan claims to SquareTrade, an Allstate company. Older plans may be administered by Guardsman, Fortegra, or another provider.
Before filing a claim, locate:
- The original receipt
- The covered product
- The protection-plan contract
- The model and serial numbers
- Photographs or videos of the problem
- The date the problem began
Do not assume NFM, the manufacturer, and the protection-plan administrator are the same company. The plan documentation determines which organization handles the claim.
Appliance Installation and Haul-Away Complaints
Basic appliance delivery may include unpacking, placement, leveling, connection to qualifying existing lines, and removal of packaging. More complex installation, gas connections, built-in appliances, electrical work, plumbing changes, or haul-away may require an additional paid service.
Delivery crews may decline installation when shutoff valves, water lines, wiring, gas connections, ventilation, clearances, or local code requirements are not suitable.
Before the appointment, verify what work was purchased. If installation is incomplete or causes damage, photograph the appliance, connections, surrounding property, and any error messages. Do not operate an appliance when a gas, electrical, water, or safety problem is suspected.
NFM Credit and Financing Complaints
NFM offers its own credit account and promotional-financing options. Current terms vary by product, purchase amount, promotion, location, down payment, and credit approval.
Customers can use the online account system to make payments, check balances, view statements, and request paperless billing. NFM also accepts mailed credit payments at:
Nebraska Furniture Mart
P.O. Box 2335
Omaha, NE 68103
Do not mail Customer Service complaints, returns, merchandise, or ordinary corporate correspondence to the credit-payment address.
For a financing complaint, keep the sales agreement, promotional terms, delivery date, account statement, payment confirmation, and correspondence. Ask NFM Credit Services to explain how interest, deferred-interest terms, missed payments, down payments, returns, or credits affected the account.
NFM Low Price Guarantee
NFM’s Low Price Guarantee may apply when an identical product is offered for less by a qualifying local authorized retailer or designated major online retailer.
Current price-match periods generally include:
- Computers and tablets: 15 days
- Furniture, flooring, appliances and most electronics: 30 days
- Mattresses: 120 days
The product must generally be identical, in stock, and supported by verifiable proof. Exclusions may include marketplace sellers, clearance products, discontinued items, professional services, custom orders, financing offers, rebates, bundle deals and pricing errors.
NFM Careers and Human Resources
Applicants should use the official NFM careers website for store, warehouse, corporate, technology, distribution, customer-service, and remote opportunities.
The Omaha number 402-397-6100 should not be published as a direct Human Resources number. Applicants should use the application system or contact information attached to the job posting. Current employees should use NFM’s authorized employee, manager, payroll, benefits, or Human Resources channels.
Be cautious of fraudulent job offers. Do not send money, gift cards, banking credentials, cryptocurrency, or payment for equipment to an unsolicited recruiter.
Nebraska Furniture Mart Reviews and Complaints
Two reviews were visible on this CorporateOfficeHeadquarters.com page when it was updated.
One reviewer praised employees at NFM’s Kansas City store for their help with a computer purchase and setup. Another reviewer described a positive in-store appliance sale but complained about inappropriate comments during delivery, greasy marks, and an appliance that was not properly leveled.
These are individual customer accounts. They do not establish an overall NFM rating or prove a companywide pattern.
A useful review should identify the store, approximate date, product category, delivery or service involved, Customer Service route used, response time, and whether the issue was resolved.
NFM Competitors and Related Corporate Office Pages
NFM competes with furniture retailers, appliance dealers, electronics stores, mattress companies, home-improvement chains, and online home-furnishing businesses. Relevant competitors include IKEA, Ashley Furniture, Wayfair, Rooms To Go, Bob’s Discount Furniture, Lowe’s, Home Depot and regional furniture stores.
- IKEA Corporate Office
- Ashley Furniture Corporate Office
- Wayfair Corporate Office
- Affordable Home Furnishings Corporate Office
Official NFM Resources
- Official NFM Website
- NFM Contact Page
- Customer Services
- Customer Service Request Form
- Returns and Exchanges
- Protection Plans
- Credit Account Payments
- Low Price Guarantee
- NFM Frequently Asked Questions
- About NFM and Company Leadership
- NFM Careers
Frequently Asked Questions About NFM Corporate Office
Where is Nebraska Furniture Mart headquarters?
NFM is headquartered at 700 South 72nd Street, Omaha, NE 68114.
What is the NFM corporate phone number?
The Omaha and corporate-office number is 402-397-6100.
What is NFM’s Customer Service number?
Call NFM Customer Service at 1-800-336-9136.
What are NFM’s phone-support hours?
NFM publishes general phone hours of Monday through Saturday from 8:00 a.m. to 8:00 p.m. and Sunday from 11:00 a.m. to 8:00 p.m.
Who owns Nebraska Furniture Mart?
NFM is a Berkshire Hathaway company. A majority interest was sold to Berkshire Hathaway in 1983.
Who is the CEO of NFM?
Tony Boldt is NFM’s Chief Executive Officer and President.
How long do I have to return furniture to NFM?
Qualifying furniture can generally be returned within 30 days, subject to condition, receipt, inspection, exclusions and possible fees.
How long do I have to return an appliance?
Qualifying appliances can generally be returned within 14 days. Keep the receipt, packaging, accessories and documentation.
Can special-order furniture be returned?
Special-order merchandise generally cannot be returned. Cancelling a special order may result in a fee of at least 25%.
How do I report damaged furniture or appliances?
Call Customer Service or submit the online service-request form. Include the order number, model or serial number, delivery date and clear photographs.
How do I file an NFM protection-plan claim?
Check the protection-plan documents to identify the administrator. Many current plans are administered through SquareTrade, while older plans may use another provider.
How do I complain about an NFM delivery?
Contact Customer Service promptly and provide the order number, delivery date, crew information, photographs and requested resolution.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com helps readers distinguish NFM’s corporate office from Customer Service, local stores, delivery teams, installers, manufacturers, protection-plan companies and Credit Services. This page was reviewed using NFM’s current contact, leadership, returns, delivery, warranty, financing, careers and customer-policy information.
Disclaimer
CorporateOfficeHeadquarters.com is not affiliated with Nebraska Furniture Mart, NFM, Berkshire Hathaway, Homemakers Furniture, Mrs. B’s, SquareTrade, Allstate, Guardsman, Fortegra, any manufacturer, installer, delivery contractor, employee, or Customer Service representative.
This page is provided for informational purposes. Addresses, telephone numbers, executives, store locations, hours, return periods, delivery services, protection-plan providers, credit terms and complaint procedures may change. Verify important information through NFM’s official website and the documents connected to the individual purchase.
Share Your NFM Experience
Have you contacted NFM corporate, Customer Service, a local store, delivery support, returns, Credit Services, a protection-plan administrator, or the careers team? Share the store, general issue, approximate date, contact route used, response time, and whether the matter was resolved.
Please do not publish complete order numbers, credit-account numbers, payment information, home addresses, private telephone numbers, email addresses, warranty claim numbers, employee records, or other confidential information.