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  • NYSC Corporate Office, Headquarters Address & Complaints

NYSC Corporate Office, Headquarters Address & Complaints 

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Use this page to find NYSC corporate office and headquarters information, including New York Sports Club contact routes, member services, billing support, cancellation guidance, club feedback, complaints, reviews, and related resources. New York Sports Club, commonly called NYSC, is a fitness club brand operated by New TSI Holdings, Inc. and serves members through neighborhood gyms, personal training, group fitness, recovery options, and club-based membership services.

NYSC Corporate Office and Headquarters Contact Information

Important: NYSC’s current website directs membership, billing, and general customer questions through its online contact form. Older listings may show 5 Penn Plaza, 1-212-246-6700, Town Sports International, or older member services emails. For current member support, start with the NYSC contact form, your home club, the cancellation portal, or the billing partner information listed by NYSC.

NYSC Headquarters and Corporate Office Update

Older New York Sports Club corporate office pages often list 5 Penn Plaza in New York City and describe NYSC as part of the Town Sports International family. NYSC’s current website now identifies the operating company as New TSI Holdings, Inc. and uses 100 Duffy Avenue in Hicksville, New York for written privacy/legal contact.

Because of that, this page should not rely only on the older 5 Penn Plaza address or old Town Sports International language. Members looking for NYSC corporate office, NYSC customer service, New York Sports Club corporate office, NYSC corporate, NYSC phone number, New York Sports Club customer service, NYSC corporate phone number, NYSC headquarters address, NYSC head office, or NYSC headquarters should use current NYSC support routes first.

Membership, Billing, and Club-Specific Complaint Note

Most NYSC complaints are tied to a specific membership agreement, home club, barcode, billing date, cancellation request, freeze request, personal training agreement, locker rental, club policy, guest pass, class booking, app login, or local club manager interaction.

Before escalating a complaint, identify your home club, barcode, account email, membership type, billing date, cancellation or freeze request date, and the resolution you are requesting. This helps NYSC or its billing partner locate the correct account.

Choose the Correct NYSC Support Route

Use the NYSC contact form for membership inquiries, billing questions, general support, club feedback, account questions, and unresolved member-service concerns.

Use the cancellation page or online cancellation/freeze portal if your issue is canceling or freezing a membership. NYSC says members may cancel in club, online, or by submitting a contact form, and it also lists its billing partner’s Customer Care phone and email for cancellation questions.

Use your home club for same-day issues involving check-in, club access, locker rooms, equipment, cleanliness, personal training, class registration, club staff, guest passes, pool or racquet-sports rules, and local manager follow-up.

Use the NYSC Careers page for job applications, club jobs, personal training roles, management roles, and employment opportunities rather than unverified HR numbers from third-party listings.

What to Have Before Contacting NYSC Corporate Office

Before contacting NYSC, your home club, or the billing partner, gather:

  • Your full name, account email, phone number, and membership barcode
  • Your home club name, city, and state
  • Membership type, start date, billing date, and contract or agreement details
  • Cancellation request, freeze request, or contact-form confirmation if available
  • Bank or card statement showing billing concerns, with full card numbers hidden
  • Names of club staff, managers, trainers, or support representatives already contacted
  • A short timeline and the specific resolution you are requesting

How to Escalate an NYSC Complaint

Start with your home club if the issue involves a local facility, staff member, trainer, class, equipment, locker room, guest pass, club policy, or local manager decision. Ask for the manager and keep a written record of the date, time, and response.

If the issue involves membership billing, cancellation, freezing, annual fees, personal training charges, duplicate charges, or recurring billing, use the NYSC contact form and the billing partner customer-care route. Include your barcode, home club, billing date, cancellation or freeze request date, and screenshots or statements with sensitive payment details hidden.

If you need written documentation, send copies rather than originals to New TSI Holdings, Inc. at the official written contact address listed above and keep proof of mailing. For legal, regulatory, consumer-protection, or payment-dispute issues, keep your signed membership agreement, cancellation records, billing statements, and support messages.

Cancellation, Freeze, and Billing Issues

NYSC’s cancellation page says members can cancel in club, online, or by submitting a contact form. It also states that cancellations received within five days of the next billing date may result in one additional billing cycle and month of access. Members in an annual commitment membership may be charged a cancellation fee according to the membership terms.

For cancellation complaints, keep proof of the date you submitted the request, the barcode used, the home club selected, and any confirmation received. If you contact the billing partner, save the call date, email, ticket number, and the representative’s response.

For billing disputes, compare your membership agreement, annual fee terms, cancellation timing, freeze status, personal training agreement, locker rental, and card statement. If the billing issue involves your payment provider, ask NYSC or the billing partner for written confirmation of the charge, refund, or account status.

Personal Training, Classes, Locker Rentals, and Club Policies

NYSC’s policies explain that memberships, personal training, small group training, group fitness, pools, racquet sports, guest access, and club behavior may have separate rules. Some recurring services, such as personal training or locker rentals, may not be cancellable through the same online route as a standard membership.

For personal training complaints, keep the trainer name, agreement, session dates, package details, cancellation terms, and unused-session balance. For class complaints, keep screenshots of the class booking, cancellation, waitlist, or app issue.

For locker, pool, racquet sport, guest, or facility-rule complaints, include the club location, staff response, and the policy involved.

Club Cleanliness, Equipment, Safety, and Staff Complaints

Club-level complaints may involve equipment condition, locker room cleanliness, staff conduct, personal trainer behavior, class availability, overcrowding, check-in problems, billing desk issues, guest pass disputes, pool access, or safety concerns.

If the matter is happening during your visit, report it to the front desk or club manager right away. For safety, harassment, theft, threats, injuries, or urgent incidents, follow local emergency procedures and do not rely only on a corporate contact form.

For equipment or cleanliness complaints, include the club location, date, time, photos if appropriate, and the area involved. Avoid posting private member information, photos of other members, locker-room images, or personal health details in public comments.

App, Member Sign In, Class Booking, and Account Access

NYSC members may use the app or member sign-in routes for check-in, account access, class registration, membership details, barcode access, cancellation/freeze information, and club communication.

If you cannot access your account, document the email used, device type, app version, screenshots of error messages, and the home club on the account. If you are trying to cancel or freeze, make sure your barcode, email, and home club match the information in the app or membership record.

Scam and Fake NYSC Support Number Warning

Be careful when searching online for NYSC corporate office, NYSC customer service, NYSC phone number, New York Sports Club customer service, NYSC corporate phone number, NYSC cancellation number, or NYSC HR number. Gym members can be targeted by fake support pages, fake cancellation services, phishing emails, fake refund messages, and unofficial phone listings.

Use NewYorkSportsClubs.com, the official contact form, your club page, the official cancellation portal, the member app, and the billing partner information provided by NYSC before sharing account, payment, or identity information. Do not provide passwords, one-time codes, full card numbers, bank login information, Social Security numbers, or remote computer access to anyone who contacts you unexpectedly.

Common Reasons Members Contact NYSC Corporate Office

Members search for NYSC corporate office, NYSC customer service, New York Sports Club corporate office, NYSC corporate, NYSC phone number, New York Sports Club customer service, NYSC corporate phone number, NYSC headquarters address, NYSC head office, or NYSC headquarters for issues such as:

  • Membership cancellation, freeze requests, annual fees, billing disputes, or duplicate charges
  • Personal training agreements, unused sessions, trainer complaints, or package cancellation
  • Club cleanliness, broken equipment, locker room concerns, or facility maintenance
  • Front desk service, club manager follow-up, guest pass problems, or member access issues
  • Class registration, app login, barcode access, or member account problems
  • Refund requests, payment provider disputes, account status, or collection concerns
  • Careers, HR, corporate address, privacy requests, or legal correspondence

NYSC Reviews and Complaints

The live CorporateOfficeHeadquarters.com page currently shows no NYSC reviews yet. If you have contacted NYSC corporate office, New TSI Holdings, a local New York Sports Club, the NYSC contact form, the cancellation portal, ABC Fitness billing support, or another route about an NYSC complaint, you can share your experience below.

When leaving a review, include the club location, membership type, billing issue, cancellation date, support route used, and how the issue was resolved. Do not post full account numbers, full card numbers, private health details, employee personal information, or other sensitive information.

About New York Sports Club

New York Sports Club began in New York City in 1973 as Town Squash Inc. and grew into a regional fitness club brand. NYSC now markets itself as a neighborhood gym brand with cardio and strength equipment, functional training spaces, group fitness, personal training, recovery options, and member-friendly month-to-month memberships.

NYSC’s current website says the company has new ownership and new leadership and continues operating clubs across New York, Boston, Washington DC, Philadelphia, and nearby areas. The current operating entity shown on NYSC’s website is New TSI Holdings, Inc.

Competitors and Related Corporate Office Pages

NYSC competes with regional gyms, boutique fitness studios, health clubs, personal training centers, and national fitness chains. Members comparing corporate office contacts and complaint routes may also want to review Planet Fitness Corporate Office, Gold’s Gym Corporate Office, LA Fitness Corporate Office, Crunch Fitness Corporate Office, 24 Hour Fitness Corporate Office, Equinox, Life Time Fitness, Anytime Fitness, Fitness 19, Orangetheory Fitness, and Blink Fitness.

Related Resources

Frequently Asked Questions About NYSC Corporate Office

Where is NYSC corporate office located?

Older listings show 5 Penn Plaza in New York City. Current NYSC website legal and privacy materials identify New TSI Holdings, Inc. and list 100 Duffy Avenue, Hicksville, NY 11801 for written contact.

What is the NYSC corporate phone number?

Older listings show 1-212-246-6700. NYSC’s current website primarily directs members to the online contact form, the home club, the cancellation portal, or the billing partner route for membership and billing questions.

How do I contact NYSC customer service?

Use the NYSC contact form for membership inquiries, billing, and general questions. For billing-partner support, NYSC lists 1-888-827-9262 and cu**********@********ss.com.

How do I cancel my NYSC membership?

NYSC says members can cancel in club, online through the cancellation portal, or by submitting a contact form. You will need your barcode, email, and home club when using the online cancellation route.

Does NYSC charge an extra billing cycle after cancellation?

NYSC’s cancellation page says cancellations received within five days of the next billing date may result in an additional billing cycle and month of club access. Review your membership agreement and save cancellation confirmation.

Who owns NYSC?

NYSC’s current website identifies the operating company as New TSI Holdings, Inc. The site says the company has new ownership and new leadership after earlier challenges.

Is CorporateOfficeHeadquarters.com affiliated with NYSC?

No. CorporateOfficeHeadquarters.com is not affiliated with New York Sports Club, NYSC, New TSI Holdings, Inc., Town Sports International, ABC Fitness, Lucille Roberts, Boston Sports Clubs, Washington Sports Clubs, or Philadelphia Sports Clubs.

Why Trust CorporateOfficeHeadquarters.com?

CorporateOfficeHeadquarters.com provides corporate office information, headquarters details, contact routes, complaint guidance, and reader review space for major companies and brands. We update pages when addresses, support routes, ownership details, phone-number guidance, review themes, or escalation options change.

Page Update Note

This page was updated on July 1, 2026 to replace older Town Sports International and 5 Penn Plaza emphasis with current New TSI Holdings information, official NYSC contact-form guidance, cancellation and billing-partner routes, QueryHunter corporate-office terms, live COH review status, and revised membership, billing, cancellation, club policy, personal training, and complaint guidance.

Disclaimer

CorporateOfficeHeadquarters.com is not affiliated with New York Sports Club, NYSC, New TSI Holdings, Inc., Town Sports International, ABC Fitness, Lucille Roberts, Boston Sports Clubs, Washington Sports Clubs, Philadelphia Sports Clubs, or any NYSC location. This page is for informational, review, and complaint purposes only. It is not legal, financial, billing, cancellation, contract, membership, health, personal training, employment, privacy, or consumer-protection advice. For membership-specific issues, billing, cancellations, freezes, personal training, club policies, privacy requests, careers, or legal concerns, verify current information directly with NYSC, your home club, ABC Fitness, or the appropriate official route.

Share Your Experience

If you have contacted NYSC corporate office, New TSI Holdings, a local New York Sports Club, the NYSC contact form, the cancellation portal, ABC Fitness billing support, or another route about an NYSC complaint, please share your experience below. Your review may help other readers understand which contact method worked and what information was needed.

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