NYSC Corporate Office Headquarters

NYSC Corporate Office Headquarters
Town Sports International Holdings, Inc.
5 Penn Plaza -4th Floor
New York, NY 10001 USA
Corporate Phone Number: 1-212-246-6700
Fax Number: n/a
Customer Service Number: 1-212-246-6700

  • My son uses my credit card and although he has a pass to use any standard club, I am being double billed. I went in to the 41st Street Club, the club billing him automatically each month, and spoke to the general manager just now, and she refused to help me rectify the situation. I told her my son was being charged at the door once a month at an upper west side location and she told me to speak to the people at that location e 80th Street Club, and that it wasn't her job to help straighten out the problem. She wouldn't even print the screen detailing my payments to 41st Street to present to the other location. When I asked why she couldn't help me she threw me out of her office. The NYSC customer service line does not even allow you to leave a message, so getting someone on the phone is out of the question. I don't think NYSC should hide behind the pandemic to excuse its poor customer service and rude, unhelpful general managers.

  • Regardless of the conditions of the club in Whitestone, which I have attended for 13 or so years, I do appreciate some of the long time instructors, particularly Lisa Bosalavage, who has been teaching there much longer than I have been attending, which keeps me going there despite everything. I never tire of her classes because she is creative, energetic and she kicks my ass every time. She is always there giving her classes 100%, if not more. She always has something different planned, motivating her classes to the next level. Kudos for her commitment, devotion, and her outstanding instruction, which keeps me coming back.

  • I just called and spoke to Lauren and gave her a fake name and was complaining about the gym and she proceeded to read off my info and gave me name and address and I wasn't even the person she was talking about.

  • I received a call from a representative named Alaa regarding enrollment, I was very much interested in enrolling my family, at first he quoted me a fee of $29.99/ month a few minutes later told me it will be $39 informed Alaa that I was not interested and ended the conversation, a few minutes later he called me back told him I do not like it when people switch prices, I only like to deal with honest people, he hang up on me. I was heading to the NYSC in White Plains to discuss he called me back told me call was disconnected and will put me in contact with Manager.
    Spoke to Michael who was giggling while talking to me told him if anything was funny he started raising his voice at me.
    I have never experienced such unprofessionalism and will never consider going to such gym.
    So disappointing!!!

  • NYSC Bay ridge.I will never go to this gym again.The administrative department is just a group of Thieves.They made me sign a paper even I didn't know what's going on.Then they were kept charging me many time plus the annual fees 60 dollar.For your information,I went to gym to talk with them to cancel my membership but I didn't find the manager who were supposed to be there all the time or at least 3 times a week. After many tried, I found him with talked to each other and he said we are sorry this is our mistake, we will refund all your amount .He wrote a report the main campus of NYSC to cancel my membership And he include the last day we talked but he didn't mention the day he was supposed to cancel my membership. After my long waiting for my refund, I called him again. Guess what he said {{ Call this phone number 0800……..]} I called them so one lady responded to my call And she told me that the manager was supposed to include the day of cancellation. So, the main department cannot give me my refund because they need a prove that I didn't use the gym during this cancellation process. So,We back to the beginning a called the manager again but I got a respond from the receptionist that the manager is not there or he is traveling. Please anyone who want to participate make sure to have a copy of all documents as prove to get your refund without charging you many times

  • I finally got through to someone who was very helpful on the 877 # her name was Sara and she did listen and take all feed back will see where that goes thanks Sara 🙂

  • just called 877 # now on hold again also the regional person who is suppose to over see club according to fitness manager has not been there in weeks. Also no one looks at NYSC Hawthorne FB Chris the fitness manager said he didnt even know there was a page??????????????????????

  • NYSC in Hawthorne is awful. I was blown off for a 2nd time by fitness manager Chris for a personal training session. Manager is clueless and is never anywhere to be found. His name should be Waldo. Mens room attendant spot has been open for months 1 person hired fired shortly after. Joe who fills in approached me several times when he was full time for money. Also it is rumored that at some nights he has slept at club overnight. I am calling the # now and no one is answering at Operator I have been disconnected twice already

  • I joined Hartsdale NYSC because they were running a promotion of the 3 months of Summer at no cost by paying the yearly fee and being on a month to month cost afterwards. I was supposed to get June, July, August for free, BUT, I got June free, then they charged me on July 1st. I was in Mexico for business travel when I saw the charge on my card, so I called and spoke to the General Manager, who happens to be the person that signed me up, first thing she said "We have never had that promotion, Who signed you up?". Ummm, You did!
    She said she woudl fix the problem but could not refund me the charge so she would extend the promotion 1 more month so she said I would not get charged again until September 1st. BUT in August 1st, they charged my card, AGAIN.
    This is not the type of relationship I want to be involved with a business, where I have to be checking my credit card everyday to make sure someone at NYSC didn't make a mistake. I have been going every week to the Hartsdale location trying to find the manager, who is NEVER there. The lady I spoke with said "She is amazing at following up, I am sure she will call you tomorrow…" I left my TWO cell phone numbers, my home number, my email address and my home address. NOBODY has called, emailed or attempted to contact me. This gym is a sham, they can't even keep track of their own promotions and certainly can't keep track of my complaint. I will call the corporate office and see if ANYONE there is competent enough to resolve this.

  • Marlboro NYSC stole my credit card info and used it without my authorization. Laura apologized to me but never straitened it out I am filing a police report today and going to the Newspaper. She keeps apologizing to me for not calling me back. The matter has been open for several months. Has anyone else had this problem. I am trying to start a class action lawsuit. Thats the only way to get their attention.

  • Hello my name is Pasquale Ceriello and I just join NYSC on Monday the 6th of September. I walked in on 5th and sat down face to face with one of your representatives (Cruz). I asked if the $10 a month promotion was still available to member from synergy fitness club. She said she will still honor the promotion. based upon that information I agreed to the contract. The following day my debit card was charged $16.66 for a startup fee. I was later informed by another representative (Julian) on Saturday the 10th of September that your representative (Cruz) had made a mistake and that my new monthly fee will be $20.00 per month. I’m extremely disappointing because if it wasn't for my fiancé to call NYSC I would have never know that my contract was changed. I then called Julian and stated my case. He told me that Cruz did make a mistake. I asked him to change the plan back to the original one I signed up for and he refused. I’m extremely disappointed that not only my contract was changed but no one even notified me about the change.
    I would like to have someone call or respond to this matter.

    96 Boerum Pl, Brooklyn, NY 11201 NYSC

  • Hello my name is Pasquale Ceriello and I just join NYSC on Monday the 6th of September. I walked in on 5th and sat down face to face with one of your representatives (Cruz). I asked if the $10 a month promotion was still available to member from synergy fitness club. She said she will still honor the promotion. based upon that information I agreed to the contract. The following day my debit card was charged $16.66 for a startup fee. I was later informed by another representative (Julian) on Saturday the 10th of September that your representative (Cruz) had made a mistake and that my new monthly fee will be $20.00 per month. I’m extremely disappointing because if it wasn't for my fiancé to call NYSC I would have never know that my contract was changed. I then called Julian and stated my case. He told me that Cruz did make a mistake. I asked him to change the plan back to the original one I signed up for and he refused. I’m extremely disappointed that not only my contract was changed but no one even notified me about the change.
    I would like to have someone call or respond to this matter.

    96 Boerum Pl, Brooklyn, NY 11201 NYSC

  • I was banned from the NYSC in Bay Ridge. The reason: The way I dress is too intimidating and offensive to other members. Or at least that’s what they said. What I think is funny is that I am banned by the manager who tried to get me to go on a date with him 4 times with no success. Coincidence? I don’t think so.
    This has been the most humiliating situation of my life. Those who know me, know how important working out is to me. It is my therapy! I am miserable and I can’t sleep at night with stress. I can’t go to another gym because NYSC keeps charging me for the membership (even though I am not allowed to use the gym) and, as you all know, the budget of a single mom is always tight.
    I feel completely violated and have already contacted the gym’s director with no success. They are now avoiding me and I don’t know what to do. I'm immigrant from Brazil and the director said I don't want to go through with lawyers cause I don't speak english very well.

  • Today is a very sad day at NYSC…Sam Attisano is leaving. I have been a member of the gym since it has opened and i must say she has been an outstanding asset to your bayonne sports club. We are very sad to see her go….She has been nothing more than helpful professional and such a great promoter for your company.. I can honestly say It will be hard to replace such a sweet kind manager as we all see in Sam!! She will greatly missed. Id work on your present staff because they are horrible….Be thankful you had Sam….SUCH A GREAT LOSS TO YOUR COMPLANY….WE WILL ALL MISS HER TREMENDOUSLY!!!!

  • The Bayonne NYSC front desk girls in the morning are rude and ignorant. They eat behind the desk talk loud and obnoxious and that makes a terrible atmosphere I am (soon not to be) a member of the NYSC since they opened and i must say the change in that gym is horrific. There is and never was a complaint about the management staff . The workers are not professional. The gym is no longer upscale..Im canceling my membership as of May 1.

  • Atlas Mall

    The afternoon shift staff believe they are a gift from God. Totally rude they just stand there don't make eye contact, just hold the wand to swipe your card. Towels left on the counter so you can pick them up yourself. 0 politeness, just a simple sentence as 'have a good work out' would suffice. I feel as though I am being paid to come, but in fact it's the contrary. Hope the folks who work here especially the afternoon going into the evening shift get some training on customer service. After all it is a service oriented business. Hopefully on m next visit here I will see some improvements.
    Thank you

  • Union Square 14th St NYC location: 3/13/16 only allow one towel per member. Had been treating members like children as had to request towels from front desk vs. available in locker as had been in the past. Now as of today only allowing one: use to sweat/work out, then for steam room, then to dry off after shower: gross! Think this is a sanitary issue. Have been a member since 2003 & seen this location go downhill steadily, now at its worst ever. Ladies rest room stall locks been broken for long time, door hooks broken, steam room not turned on for use, half the soap dispensers not filled & of course towel restrictions. Way overpaying for this membership that is far from the professional, attentive, clean gym of yesteryear. Shame on you NYSC!

  • I have been a member of your Westwood, NJ branch for half a dozen years. Recently you changed your weekend hours to a closing time of 5pm. I think this is a penny wise and pound foolish move. I expect more from my gym and will seek another gym if this is not corrected shortly. This would be a shame because I have many friends at this location but I need a gym to be open past 5pm on weekends.
    Sincerely,
    Bill Landau

  • Your gyms have gone completely down hill – you offer low cost memberships without towels which has made the cleanliness at the gyms disgusting. Your corporate Account Manager Leonard Pitt is incompetent and unwilling to listen to members about their concerns and makes migrating from one corporate plan to another as difficult as it could possibly be. Just because my new company offers a lower rate doesn't mean you should do everything in your power to keep people on more expensive memberships.

  • the worst location that I have attended is to Newark, fully dirty and wet with sweat machines, bathrooms and showers are disgusting, I never saw anyone by wiping. repeatedly saw the man housekeeper fun chatting with members while showers are not shampoo, no liquid soap and showers in a complete state of unhealthiness. . I have complained several times at the front desk but nobody does anything, I will cancel my membership. My rating is, poor management,, unhealthy atmosphere and a lack of respect for its members

  • All I'm going to say is the cleanliness factor going on at Larchmont NYSC is non existent. Well in particular, the towels. I refuse to use their towels and am kind of surprised that they offered a membership deal discount regarding their towel service. Let me just say the towels are disgusting. Brought it to the attention of staff (politely) a few times, but still seems to be an issue. On numerous occasions I've received a towel that smells, whether of mold or sweat or who knows what, it's pretty gross. Secondly received towels with MAKEUP on them and we all know makeup washes out so why is it on my neatly folded towel being handed out to members. And finally most disguising dried up blood. Not an old stain that won't wash out but dried crusted blood. And being a nurse I'm somewhat confident (say 99%) sure that's what it is. That's wrong in so many ways, 1 way and one major way being that HEP C can live on a surface like that for 7 years if not properly washed. This is why I no longer use those towels. I think a number of members are talking about this and management or corporate should really investigate this. Think of the bacteria and viruses that live on these things…especially if they are not being properly washed or even washed at all!!!

  • I just read an article in the NYTimes that they also rip their employees off as well, their is a class action suit going on.

  • This place was using my debit card to sign other people up for members. Completely corrupt organization, I will never work out their again. Filing a civil law suit tomorrow.

  • I cancelled my membership at the Commack location because my card would be charged twice for payment and your end would not show any payment. The fees added up and I was not receiving any help from he customer service line I was calling. The customer service associates were rude, spoke over me, couldn't be bothered with my concern, and did not know what they were looking at. I cancelled my membership because it is absolutely ridiculous to be paying $44.95 because your systems suck! I am so glad that you do have two good employees in the customer service department today; Casey and her floor manager. They knew exactly what I was talking about and when I was going over the most recent $44.95 that I was charged and I had cancelled in the beginning of September. Casey knew exactly what it was from, and explained it to me. She was very friendly, calm, patient, understanding and efficient. You should have more people in your department like Casey!!!!!!!!!!!!

  • NYSC SUNNYSIDE, NY 11104

    Before i signed up for Premier Membership, I asked the staff if there will be any termination fee. He said, "NO, there will be NO TERMINATION FEE"

    Months later, I cancelled my membership because I had to move. Guess what, I was charged a hefty $150 TERMINATION FEE!!! I talked to the Manager, and was told that He cannot do anything about it. He referred me to Customer Service. During the call, I was informed by the agent that as a Premier member, there will be a $29.99 Termination Fee. I told her, I was not informed about that but I'm willing to let that slip as long as they give me a refund out of the $150 they charged me. It's been a month and still, NO REFUND.

    NYSC is A TOTAL RIP OFF! A SCAM!!! Do not join or do any business with them. I should've believed all the reviews I've read about them before I signed up. Never will I step into this disgusting place again.

  • The layout of the NYSC Remsen Street location in Brooklyn, is the absolute worst gym on the planet. The day I was there the locker room smelled like highly concentrated bleach. It seems that an elderly client had a bowel movement in the sauna. It was reported to management. Embarrassed by the incident, the client began to clean it up independently, before the amateur bleacher arrived. Shortly thereafter, the manager and another bouncer type individual approached the elderly member instructing them (in a loud authoritative voice) that they wanted his bar code and ID. One would think that the management staff would be more understanding (perhaps suggesting that the member wear depends or go before it's too late if this is a problem?) but not the case here-folks. So, if you are an elderly person, and you want to stay in shape by exercising, followed up by taking an occasional steam or sauna, don't meet the manager at Remsen by "accident."

    • The manager and his henchman both seem to me like real jerks! I live in Brooklyn and I was seriously considering signing up a group of seniors at my nursing home. Senior citizens need to exercise too. However, I will try another franchise as NYSC obviously discriminates against seniors, who want to work out. Shame on you!

  • Was a member of the Clifton NJ location on Main St. Had to leave the gym because I moved to an area where no NYSC was near to. I have had the worst experience regarding closing out the membership. I followed the required timing of a month before the leaving the gym, but my notices where not logged in correctly and was actually told that I never gave notice when I did. I have been trying for the past three months to resolve this issue calling back and forth Jose the general manager, but have not gotten anywhere. He kept promising me to resolve my issue and call me back, but never even got a call back and every time I tried to call the gym, he was suddenly not available. I have had the worse customer service experience by Jose the manager. The Gym was run down, equipment and facilities were broken down and not taken care of correctly, but the worst if the way I had been treated regarding this. I do not want to have a bill due to managers negligence to follow up and do his job which is to take care of members.

  • Wow! Brought a doctor’s note to cancel my membership about 6 months ago. No big deal – just a heart attack. Forest Hills NY management said no problem and I should wait for a confirmation FROM CORPORATE that never came – until the letter comes you’re still a member – and still paying. I guess one way for them to justify stealing my money is to just not send the confirmation! Makes perfect sense, if you’re thieves. Saw another monthly fee come off my Amex – called the place and was told I never brought the Dr.’s note. Amex told me they’d fight it and block charges from NYSC. And also told me THIS HAPPENS A LOT. After much frustrating back and forth, I went back to my Dr. to get another note – didn’t keep a copy the 1st time – my bad. NYSC has apparently lost the 2nd one too – or shredded it more likely.

    Six months later without so much as a past due invoice or letter of inquiry, they send me to Collection! I was getting calls everyday from nasty collectors until I blocke them and a letter saying I owed $180. Supposedly for one month membership (which had been $69.99) plus fees…lots of fees. All the while the local NYSC is telling me it’s all taken care of. Unbelievable, yet totally believable. Because NYSC lies, steals and messes with your credit report if they want to. And apparently they wanted to, big time, with me. Nightmare.

  • My fiance bought me a training package of 4 sessions. I decided to renew for 4 more using my credit card. When the next set of 4 that i purchased kicked in, I had the trainer cancel it so I would not be charged for any addtional packages. I was with him when spoke to his manager and the manager did but the cancelation in the system, but low and behold I was charged for another 4 sessions. There is noting that syas the sessions automatically renew, in order to get the charged reveresed I had to dispute the charge with my credit card company and then cancel my card so it would not be charged again. They are the worse

  • What's worse is that you can no longer put a membership freeze from online. You have to go into your home gym and meet with a manager. If the manager is not going to be in, as in my case, until 3 days from now, you are out of luck! It is obvious that the gym wants to eliminate membership freezes by doing this and are trying to make it more difficult to request a freeze. I was going to do a one month freeze, and maybe do another one the next month over the summer (warm) months when I work out outside. But now, to avoid having to go into the gym to meet with a manager every month for a freeze, I am going to put a 6 month freeze on. That's what NYSC gets for being so money hungry and greedy.

  • Without a doubt, the worst customer service experience of my lifetime. Not only did it take several tries to get through to Member Services, the representative totally lacked any form of professionalism. NYSC certainly needs improvement in training their employees. It is clear to see why their Consumer Reviews are at "1" out of a possible "6". I think a class action Lawsuit is on the horizon for this sad excuse of a company….

  • wow, how said all these comments. I used to work for NYSC in Danbury as a personal trainer. To me, NYSC was the epitome of the profession. I mean, I was young and clearly didn't understand what it meant. This place completely destroyed my desire to work as a trainer. Corporate is clearly just money hungry, and cut costs at every turn. This is supposed to be a "high end" fitness club and it turns out to be a more expensive, and dirtier planet fitness with older weights.

    Its sad, and reading these comments made me sad. Its unfortunate. Whoever, is hiring these young and uneducated (I stress uneducated) and unprofessional general managers needs to figure it out. A gym should first and foremost contain excellent customer service. But oh well, no one that matters in the company will read this. To you own demise..

  • I've been erroneously charged for 9 months. They company is unwilling to amend their error. Legal action is required.

  • This is the 3rd time that I get "erroneous" billing charges. The club at west 62nd/Lincoln square are NOT very effective at clearing the mess that has been made by their company. Perhaps a legal inquiry and/or organizing a class action will get them going.

  • Corporate sucks! Trying to get in touch with someone to put a new credit card on file, and I can't!! I'm sure i'll hear from the day they try to run my card for the monthly membership and it gets declined!! hahaha

  • Continued East Brunswick. NJ

    I guess NYSC is doing very well and they don't need anymore members. Lea canceled my membership. NYSC has a couple of young and unprofessional employees in management roles that need training on professionalism. My group while working out witness Your Personal Training Manager Marissa stretching two young gentlemen members. We my son and cousin are 24 both making the comment I wonder if she sits on everyone's back that way to stretch them. The two females in my group were offered one was my cousin and was their along with her husband and felt uncomfortable. While I was studying to receive certification I did not learn any stretches that involved me sitting on a clients back. I pulled out all my paperwork and looked though my stretching exercises and did not see any that she was performing. So again young and professionalism on her part. Individuals join the gym to become healthy or stay healthy and stay or become stress free.

    I would appreciate if you can give me a call to discuss this matter further. My membership has been paid for March I would like my membership reinstated my cousin and her friend that just canceled there membership at another gym they belong to are highly upset. I have another cousin and her boyfriend that were coming Friday to join. Along with the two boys my son and cousin who will not join unless I am a member. They informed me they will go where I go. Hopefully we can take care of these issues rather soon than later and without me going to social media , internet, and following up with an attorney on my right with the harassment and discrimination I have received. Like I have stated I like the because it's big. Most of your employees are friendly. There is a handful whom are not. I can also give you a couple more names. The two main unprofessional you have are in management roles.

    My suggestions to the New Personal Trainer Manager would be focus on members that are not educated on the training and approach them and try to secure contracts for personal training
    with those individuals that will add to the bottom lines sales to this location. She should not be focusing on myself and family members that work out as a family to stay and get healthy and fit.

  • NYSC East Brunswick, NJ

    Harassment and personal discrimination in East Brunswick, NJ location. I had been a member for 5 years . After having problems with young and unprofessional employees , Lea your manager and Marissa personal trainer at that the time my family and I left in June 2014. We work out together as work out partners. At this time there were 7 Memberships canceled do to lack of professionalism in your choice of staffing young individuals In management roles . I had tried a couple other gyms and was not happy they were to small and my son loves basketball and wanted me to rejoin so I did . I have my personal trainers certification and I retained it for my personal gratification. I was approached By Marissa whom informed me she had now been promoted to a fitness training manager . I had a problem with her prior to rejoining in October 2014. Poor choice on NYSC . She is lacking professionalism . She approached me in the middle of the gym floor while working out with my son and cousin whom were ready to join that evening . After her display
    Telling me I am training and I can't train in the gym they were highly upset . I went to speak to Phyllis the employee whom handled my membership when I signed up. Marissa must have been following me around the gym. She was rude and interpreted my conversation with Phyllis telling me I was yelling at Phyllis. There was no reason for me to yell , raise, or argue with Phyllis she has always been professional and anyone that is joining I take them right to Phyllis. In fact after I rejoined I received a email asking my experience I praised Phyllis another person whom is at the front desk always friendly. First and foremost when I am working out together with others it as partners. I was Unaware because I have my certification I am to work out by myself and not aloud to have partners. THIS HARASSMENT & DISCRIMINATORY reason being I have witnessed many members of the gym working out in groups and many couples working out together. A TRAINER instructs a client like a teacher in school. I work out side by side with each and every friend and family member I have brought to the gym and a family and a friend whom has already joined. She left her former gym to join NYSC. Lea when I rejoined was aware I had my certification and just asked I don't get in the way of trainers in the gym. I have respect for other trainers along with other members. If someone is in a area or using equipment I may have wanted to use I reroute myself to a area or equipment that is free. This why I like it there the gym is big enough to find somewhere or something to do if the original work out you had planned is unable to be done to do lack of space or equipment being used. I have also been informed by other members there is talk about my payments on my membership. It is unprofessional for employees to be giving out personal information to other members whether it be true or not. I have also hear there were employees saying I was telling people I was certified and I wasn't. Well I do have my certification and my number to back me up. My question now is are all your trainers certified and I will be looking into this. I have heard that trainers are hired and have a certain amount of time to get the certification. This is not only NYSC but also practice in other gyms. I know first hand because I have been on interviews and told this. I had another 5 to 6 family members tat were interested in joining.

  • east brunswick nj continued

    She former gym to join NYSC. Lea when I rejoined was aware I had my certification and just asked I don't get in the way of trainers in the gym. I have respect for other trainers along with other members. If someone is in a area or using equipment I may have wanted to use I reroute myself to a area or equipment that is free. This why I like it there the gym is big enough to find somewhere or something to do if the original work out you had planned is unable to be done to do lack of space or equipment being used. I have also been informed by other members there is talk about my payments on my membership. It is unprofessional for employees to be giving out personal information to other members whether it be true or not. I have also hear there were employees saying I was telling people I was certified and I wasn't. Well I do have my certification and my number to back me up. My question now is are all your trainers certified and I will be looking into this. I have heard that trainers are hired and have a certain amount of time to get the certification. This is not only NYSC but also practice in other gyms. I know first hand because I have been on interviews and told this. I had another 5 to 6 family members tat were interested in joining. I guess NYSC is doing very well and they don't need anymore members. Lea canceled my membership. NYSC has a couple of young and unprofessional employees in management roles that need training on professionalism. My group while working out witness Your Personal Training Manager Marissa stretching two young gentlemen members. We my son and cousin are 24 both making the comment I wonder if she sits on everyone's back that way to stretch them. The two females in my group were offered one was my cousin and was their along with her husband and felt uncomfortable. While I was studying to receive certification I did not learn any stretches that involved me sitting on a clients back. I pulled out all my paperwork and looked though my stretching exercises and did not see any that she was performing. So again young and professionalism on her part. Individuals join the gym to become healthy or stay healthy and stay or become stress free.

    I would appreciate if you can give me a call to discuss this matter further. Hopefully we can take care of these issues rather soon than later and without me going to social media , internet, and following up with an attorney on my right with the harassment and discrimination I have received. Like I have stated I like the because it's big. Most of your employees are friendly. The two main unprofessional you have are in management roles.

    My suggestions to the New Personal Trainer Manager would be focus on members that are not educated on the training and approach them and try to secure contracts for personal training
    with those individuals that will add to the bottom lines sales to this location.

  • This new website is the worst. The IT department is the worst. No warning of any changes. No direction. System is down more than its up. Then when you get to class, you can't get in because you can't register. Get it together!

  • The new policy that members need to make reservations for classes is a joke. I have not changed my membership to the less expensive new ones available and am supposed to have priority when it comes to classes. I went today to a class that I made a reservation for and was told it was filled and would have to talk to the instructor to be admitted. I was there 5 minutes before the class, as I was told I had to be. No one checked who made reservations or not. I do not think this is fair. If you set policy follow through with it, otherwise stop this nonsense. It isn't working, at least in Westchester it isn't working. People, gym members, that have kept you in business for years are the ones being hurt by the new terms of membership. Come on think about it you have made yourself another Planet Fitness. Sad.

  • nysc in forest hills new york -austin street is digusting-i ask for an extra towel to wipe my skin after showering-the sales person told me i should have ask for the towels before i finished my work out -he was so rude -his name is kevin-very very rude -i have been working out at that gym for 20 years -and because i ask for an extra towel -i was sopken very rude to and disrespected -its just not nice -no respect for the elders.

  • New York Sports Club of Forest Hills

    The entire neighborhood is shocked and furious that the neighborhood NYSC location has stooped so low. They are plastering the Forest Hills neighborhood with their “graffiti”.
    For example – they plastered the LIRR westbound Forest Hills station with their advertising stickers. I have seen a bunch of portable signs sticking out from mounds of snow all along Queens Blvd.

    Why do they have to resort to such low level advertising? I encourage the Forest Hills Garden Corporation and other local business and community groups to insist they remove these eyesores!

    If they do not, then let’s boycott them! Encourage their membership to drop them!

  • OMG! I thought I was the only one having trouble with NYSC… Specifically Garnerville, NY. Bad customer service – suspicious charges to my account, manager "hiding"… it seems that this is the "culture" of the company!!!

  • Total ripoff! Confused staff and rampant mismanagement. Basic gym policies are not enforced, no hygiene policy. Staff is a bunch of high school kids and only there to scan your membership card when you walk in, that's all they do, they can not answer any questions about the gym they are working for!

    TO: NYSC owners; Replace your lazy teenage staff with turnstiles and save tons of money!

  • The club in White plains have been on a downwards slide in regards to equiptment up keep and the general cleanliness of the overall gym, but in the last month, with a change in the entire management team the club has been making a very good effort to changing its look in every way, I am especially pleased with your new equiptment manager Anthony and his dilegance in making shore that each piece of equip. that is reperted broken has been fixed.I hope this trend will continue, and that the club can and will return to it's early days look. Thank you, Happier member

  • The club in Butler NJ has been having hot water issues for 4 weeks. The showers at 6:30 AM go ice cold after running slightly warm for 2 minutes. Manager of the club claims he has a plumber working on it but it's hard to pay the monthly fee and not be certain you can get a shower before work. As usual, complaints fall on deaf ears. Time to look for another gym.

  • WORST CUSTOMER SERVICE!!! AND CLUBS ARE DIRTY TO BOOT. ANYONE WANTED TO JOIN NYSC SHOULD ONLY DO SO IF THE MEMBERSHIP IS FREE

  • I had terrible experiences in NYSC, with teenagers cursing at me and ganging up against me, not allowing me to use certain machines. I am a middle-age woman. When I caleed management, another young dude came over and started curing at everybody saying he was going to throw us all out. Becuse they keep bringing on new memebers and not having enough equipment, people are fighting over machines because no one ants to wait forever in tht gym. On new year's eve, a man stole my bottle of water (which was expensice sparkling Italian water (in which I added magneium because I had heart burn) because I was working on a machine that he thought he was entitled to since he put a towel on it 15 minutes earlier. Since I see towels everywhere, I had no clue and used the machine. When i yelled at this man for abusing me, the "managers" (some drop outs from high school, with no manners) decided to call the police and I, an older lady, who never had any problems with the police in my entire life, was almost arrested, although when the police came I wasn't doing anyting, I was ready to leave. I asked the personnel why they didn't tell me they didn't want me there. I was going to leave anyway. But, LISTEN TO THIS!!!! my credit caed was charged for this month although the police informed me I am never to set foot there. Do I need this aggravation? I will call the Attorney General's Office.

    • Call NYS Att Gen and complain also NYC Dept of Consumer Affairs. It seems they lowered the membership fees and are getting an undesirable clientele.

  • ABSOLUTELY WORST CUSTOMER SERVICE!!!! NO ONE ANSWERS PHONES @ HEADQUARTERS! ON HOLD FOR WHAT SEEMS LIKE INFINITY! DISGUSTING. THIS IS NOT A CHEAP MEMBERSHIP!!! IF I WAS PAYING $10 LIKE PLANET FITNESS THEN ID JUSTIFY THE INFINITE HOLD!

  • AT THE CLUB THEY TELL YOU THEIR HANDS ARE TIED ON ACCOMODATIONS FOR PERSONAL TRAINING YET CORPORATE TELLS ANOTHER STORY. CONSUMER FRAUD IS GOING ON HERE. PERHAPS AN EMAIL TO THE ATTORNEY GENERAL IS RIPE.

    • Wow!!!! I thought it was just the Stamford, Connecticut location. I signed up in May 2014 with the Stamford location with one of their trainers in the parking lot of our complex. I trusted him because I've known him for years. He told me it would be a $10 a month plan. Since I wanted to get back into the gym, I took what this fast talking liar made sound like a good deal. In June they deducted $53.16, july~63.80, august-$63.80. I saw liar twice and told him to cancel my membership. And worse I never signed an agreement, they never sent me anything in mail. My first call to the manager was, August 25. I was told they would reimburse me $180.76. In September they took another $63.80. I called again 9/3. It's now $244.56.. I was told I would see the money in 2 to 3 weeks. Called again 10/7. I was told the reimbursement was approved and in 2 day it would be returned. Well, I'm still waiting.I will call the corporate office next week. TO ALL STAY AWAY FROM NYSC.THEY ARE LIARS AND SCAMMERS. BEWARE!!!!!!!!!!

  • The fitness manager at NYSC commerce park was arrested on Sunday for staging a burglary at his home in Milford, CT — Google it — this is the guy handleing credit cards and access to members profiles.

    Hope those at NYSC headquarters are paying attention to this!!!!

  • Nysc in oceanside is poorly manage..every week people complain about the barbells very loose ..and they do nothing about ot ..from 30 too 100 lb barbells..some machine rock back and forth ..and so was long beach..with is not open yet..

  • 6/26/13 approximately 1:10pm club at Nesconset NY has not had towels for members since late Tuesday 6/25/13. What a disgusting environment they created. Having to work out, exercise and sit in other people's sweat and mess is really unbelievably disgusting. For an organization like the sports club to not provide towels for members use and clean up shows a poor management, unhealthy atmosphere and a lack of respect for it's members. I have 4 memberships that I pay for every month, the fees are very expensive, the least I expect is a clean towel for our use. I'm sure when it's time to increase the membership fees for your customers that will be done quickly and promptly with no hesitations. I am considering terminating all my memberships at this point. sal.

  • Club at Atlas Park is very noisy. The ladies riding the stationary bikes tell their life stories too loud. Suggest you put some signs on the walls to keep the noise/personal stories down. Thank you.

  • {"email":"Email address invalid","url":"Website address invalid","required":"Required field missing"}
    >