Old Chicago Corporate Office, Headquarters and Phone Number 

Old Chicago Pizza + Taproom is a casual-dining restaurant chain known for scratch-made pizza, craft beer, OC Rewards, and the World Beer Tour. Below is the latest available information about the Old Chicago corporate office, headquarters contacts, ownership, restaurant complaints, rewards assistance, careers, and reviews.

Old Chicago Corporate Office and Headquarters Information

Corporate-address note: Public records for Old Chicago Taproom II LLC list 19219 Katy Freeway, Suite 500, Houston, Texas. However, Old Chicago’s current official website does not publish a visitor-facing headquarters address, and SPB Hospitality sold the brand in 2025. Confirm the address through Old Chicago’s official contact form before sending legal documents, employment records, payments, or other important correspondence.

Corporate-phone note: The number 1-346-440-0772 was associated with SPB Hospitality’s Houston office when SPB owned Old Chicago. Old Chicago does not currently publish it as a dedicated headquarters or guest-support number following the sale. The official contact form is the more reliable route for current guest concerns.

What Is the Old Chicago Corporate Phone Number?

Old Chicago’s current official website does not publish one dedicated corporate-office phone number.

The number 1-346-440-0772 remains associated with the Houston administrative office of former owner SPB Hospitality. Because SPB sold Old Chicago in July 2025, callers should not assume that this number still reaches the company now responsible for Old Chicago guest complaints, rewards, employment, gift cards, or restaurant operations.

For a current restaurant or guest concern, use the official Old Chicago contact form and select the restaurant involved.

Where Is Old Chicago Headquarters?

Public business and trademark records for Old Chicago Taproom II LLC list:

Old Chicago Taproom II LLC
19219 Katy Freeway, Suite 500
Houston, TX 77094
USA

This was also SPB Hospitality’s corporate address. Following the 2025 sale, Old Chicago has not publicly announced a replacement headquarters or disclosed the identity of its new ownership group.

The Houston address should therefore be treated as a publicly listed administrative address rather than a confirmed walk-in Guest Relations office. Do not visit the office to return food, collect a refund, apply for a restaurant job, redeem a reward, or resolve an active order.

Old Chicago Corporate Office vs. Local Restaurants

Old Chicago has both company-operated and franchised restaurants. The local restaurant is normally the best first contact for:

• Incorrect or missing food
• Food-quality or preparation complaints
• Restaurant cleanliness
• Employee or manager conduct
• Refund, remake, or receipt questions
• Dine-in, takeout, and online orders
• Restaurant hours and local menu availability
• Reservations, parties, and events
• Lost property
• Local employment questions

Use the Old Chicago location directory to find the restaurant’s address and direct phone number.

The corporate contact system is more appropriate for unresolved restaurant complaints, OC Rewards problems, World Beer Tour questions, privacy requests, franchise matters, brandwide concerns, and situations in which a restaurant manager has not responded.

How to File an Old Chicago Complaint

Start with the restaurant manager, particularly when the issue involves a recent meal, incorrect order, payment, refund, food preparation, employee conduct, or restaurant cleanliness. The manager can inspect the order, review the receipt, speak with employees, and determine whether a remake, refund, replacement, or other correction is appropriate.

If the restaurant does not resolve the issue, submit the Old Chicago contact form. The form allows guests to select a topic and restaurant and provide the date, visit type, rating, contact information, and comments.

Include:

• The restaurant city and state
• The date and approximate time
• The receipt or order number
• Whether the order was dine-in, takeout, online, or delivery
• A concise description of what occurred
• The name or position of the manager already contacted
• Photographs when relevant
• The resolution requested

Do not submit the same complaint repeatedly before allowing reasonable time for a response. Keep screenshots of the completed form, related emails, receipts, photographs, and any reference number provided.

Old Chicago Online Orders, Delivery, Refunds, and Charges

For an order placed directly through Old Chicago, contact the selected restaurant immediately. A restaurant may be unable to change or cancel an order after food preparation begins.

For an order placed through DoorDash, Uber Eats, Grubhub, or another delivery marketplace, use that company’s support system when the problem involves:

• A missing or undelivered order
• A delivery-driver complaint
• An incorrect delivery address
• A delivery-platform fee or tip
• A refund controlled by the delivery company

The Old Chicago restaurant should still be notified when the problem concerns food preparation, packaging, missing restaurant items, or food quality.

Old Chicago does not publish one universal refund policy for every company-operated restaurant, franchise, order channel, or payment processor. Keep the receipt and confirmation until the matter is resolved. An approved card refund may take additional time to appear through the card issuer.

OC Rewards and World Beer Tour Assistance

OC Rewards covers food-and-beverage points, promotional offers, birthday rewards, OC Bucks, and the World Beer Tour. Old Chicago publishes To*******@********go.com for help with:

• Missing or delayed points
• Incorrect account balances
• Retroactive credit requests
• Account-information updates
• World Beer Tour records
• Mini-Tour progress or prizes
• Rewards account cancellation

When reporting missing credit, include the restaurant, date, receipt, account email, and a description of the missing points or reward. Old Chicago advises that new account activations can take approximately 24 to 72 hours.

For a Mini-Tour shirt, sweatshirt, or other prize problem, contact the home restaurant selected in the Rewards account. If the restaurant cannot resolve it, email the Rewards team with the tour name, completion date, home restaurant, account email, and any prize-confirmation message.

Old Chicago Gift-Card Help

The official Old Chicago contact form includes a gift-card topic and a field for the gift-card number. For security, provide only information required by the official form.

For a card purchased online, retain:

• The purchase confirmation
• Purchaser’s email address
• Order number
• Recipient’s email address
• Proof of purchase

A local restaurant may be able to check a card balance or explain whether it accepts that card. Participation can vary between company-operated restaurants, franchise locations, airport locations, online ordering systems, and third-party delivery services.

Never publish a complete gift-card number or PIN in a public review.

Old Chicago Human Resources and Careers

Old Chicago does not publish a dedicated Human Resources phone number on its current official website.

Restaurant and management openings are available through the Old Chicago careers page. Applicants can search current openings and apply through the authorized recruiting system.

For an application or interview question, contact the restaurant where the position is located. For payroll, W-2, benefits, employment verification, or personnel-record questions, current and former employees should contact the restaurant or legal employer named on their pay statement, employment documents, or tax form.

Because Old Chicago changed ownership in 2025 and some restaurants are franchised, a former SPB Hospitality number may not be the correct HR contact for every employee.

Old Chicago Ownership and Company History

Old Chicago was founded in Boulder, Colorado, in 1976. Its first restaurant operated as Old Chicago Pizza & Arcade, combining pizza, games, and a neighborhood gathering-place atmosphere.

The brand later became part of CraftWorks Holdings. SPB Hospitality acquired Old Chicago and other CraftWorks restaurant assets through a 2020 bankruptcy transaction.

SPB Hospitality sold Old Chicago Pizza + Taproom in July 2025. The buyer and purchase price were not publicly disclosed. Old Chicago’s current official legal pages identify Old Chicago Taproom II LLC, but the official website does not name the current ownership group, corporate CEO, or headquarters leadership.

As of 2026, Old Chicago reports 52 restaurants across 21 states.

Old Chicago Reviews and Reported Concerns

The visible reviews on CorporateOfficeHeadquarters.com include:

• A 2025 complaint about not receiving a sweatshirt after completing a Holiday Mini Beer Tour
• A 2023 complaint about not receiving a shirt from a Mini-Tour
• A former employee’s description of an unsupportive workplace experience
• A complaint about an interaction with management at a Greeley, Colorado restaurant

These submissions describe individual experiences and do not establish that every Old Chicago restaurant, franchise owner, employee, Rewards account, or promotion will have the same outcome.

A helpful review should identify the location, approximate date, ordering method or promotion, steps taken with management, response received, and whether the concern was resolved.

Old Chicago Competitors and Related Corporate Office Pages

Old Chicago competes with pizza restaurants, sports bars, brewpubs, casual-dining chains, and local restaurants. Related corporate office pages include:

• BJ’s Restaurant & Brewhouse Corporate Office
• Yard House Corporate Office
• Mellow Mushroom Corporate Office
• Pizza Hut Corporate Office
• California Pizza Kitchen Corporate Office
• Uno Chicago Grill Corporate Office

Looking for another pizza company? Browse our Pizza Restaurant Corporate Offices and Phone Numbers directory.

Frequently Asked Questions About Old Chicago Headquarters

What is the Old Chicago corporate office address?

The publicly listed address associated with Old Chicago Taproom II LLC is 19219 Katy Freeway, Suite 500, Houston, TX 77094. Because SPB Hospitality sold Old Chicago in 2025, confirm the address before mailing important documents.

What is the Old Chicago corporate phone number?

Old Chicago does not publish a dedicated current headquarters number on its official website. The number 1-346-440-0772 was associated with former owner SPB Hospitality and is not confirmed as a dedicated Old Chicago number following the sale.

Is 346-440-0772 still an Old Chicago phone number?

The number remains listed in older Old Chicago and SPB records, but Old Chicago’s current contact page does not publish it. Use the official contact form for current guest complaints and restaurant feedback.

How do I contact Old Chicago by email?

For OC Rewards and World Beer Tour assistance, email To*******@********go.com. General restaurant feedback should be submitted through Old Chicago’s official contact form.

How do I complain about an Old Chicago restaurant?

Contact the restaurant manager first. If the matter remains unresolved, submit the official Old Chicago contact form and identify the restaurant, visit date, receipt or order information, and requested resolution.

Who owns Old Chicago?

SPB Hospitality sold Old Chicago in July 2025. The buyer was not publicly disclosed. Old Chicago’s official legal pages identify Old Chicago Taproom II LLC as the operating or parent entity.

Who is the CEO of Old Chicago?

Old Chicago’s current official website does not publicly identify a brand CEO following the 2025 sale. Josh Kern and G.J. Hart are associated with former owner SPB Hospitality and should not be presented as Old Chicago’s current CEO.

What is the Old Chicago HR phone number?

Old Chicago does not publish a dedicated Human Resources phone number. Applicants should use the careers page, while employees should contact their restaurant or the legal employer listed on their employment records.

How do I report missing World Beer Tour credit or a prize?

Contact the home restaurant first and email To*******@********go.com with the account email, restaurant, tour name, completion date, receipt, and prize details.

Why Trust CorporateOfficeHeadquarters.com?

CorporateOfficeHeadquarters.com has provided corporate contact information and a public forum for consumer feedback since 2004. We help readers distinguish between corporate offices, former parent companies, legal operating entities, franchise owners, local restaurants, rewards departments, delivery platforms, and guest-feedback systems.

Information update: This Old Chicago corporate office page was researched and updated on August 17, 2026. Ownership, addresses, telephone numbers, restaurant locations, employment contacts, rewards terms, and complaint routes can change. Confirm time-sensitive information through Old Chicago’s official website.

Disclaimer

CorporateOfficeHeadquarters.com is not affiliated with Old Chicago Pizza + Taproom, Old Chicago Taproom II LLC, Old Chicago’s current ownership group, SPB Hospitality, any franchise owner, restaurant, employee, rewards provider, gift-card company, or delivery platform.

This page is provided for informational, review, and complaint purposes. CorporateOfficeHeadquarters.com cannot access orders, issue refunds, replace gift cards, award Rewards points, send Mini-Tour merchandise, access employment records, or contact Old Chicago on a reader’s behalf.

Share Your Old Chicago Complaints, Reviews, and Feedback

Share your genuine Old Chicago experience in the comment section below. Include the restaurant city and state, approximate date, ordering method or promotion, general issue, response from management or the Rewards team, and whether the matter was resolved. Constructive compliments and suggestions are also welcome.