How To Contact Old Chicago Corporate Office Headquarters
CraftWorks Restaurants & Brewery
201 West Main Street Suite 301
Chattanooga, TN 37408
Corporate Office Phone Number: 1-423-424-2000
CraftWorks Restaurants & Brewery
201 West Main Street Suite 301
Chattanooga, TN 37408
Corporate Office Phone Number: 1-423-424-2000
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Old Chicago you have lost a customer forever. In my small town of Bozeman Montana it used to be we could get a great lunch and had great service. Today was so beneath the mark I am sorry I wasted my time. Food was cold, fry oil was rancid, and the service was pathetically untrained. I know help is hard to find but perhaps if you paid a living wage, and had properly trained cooks on the line this may have been different. I won't let you have another opportunity with me. This was pathetic and beneath sub-par.
On 5/7/21 my roommate picked up some take out for us from the Old Chicago in Thornton, Colorado. He got a pizza for my son. My son is diabetic so we have to count carbs so he can take the correct amount of insulin to keep his blood sugar at a normal level. Pizza and things like that are a treat for him to due to his diabetes. My roommate was not sure what the size and the name of the pizza was (which we need in order to count the carbs correctly) so we called Old Chicago to see if they knew the nutritional value, they said they did not. My roommate hung up, but I asked him to call again to at least ask them the exact name or size of it so I could look it up.They said they didn't know, sounded irritated that he had called and did not bother trying to assist with the simple matter of telling us the size or name of the menu item. When I tried to look up the menu on my phone it was mot a full menu and did not include the pizza my son had got. Being in the ball park range of carb amounts is very important for diabetics when taking insulin, not giving enough or giving to much could literally turn into an emergency. After a little over 20 minutes of searching I was able to find it, but could not help but be upset that the employees were so unwilling to help, and do what I would think is part of their job. We get take out regularly from Old Chicago, or at least we did, this is the second problem we have experienced with this company in the past 6 months. Both issues what I would rate as pretty major, not little things like messing up an order, but things that affect the safety of my family.
I tried calling the corporate phone number you provide, but it's a non working number! On April 16th we visited your restaurant in Aurora, Co. I had a gift card and paid for the rest with my Discover card. After 4 days I get an email asking me if a charge was mine, which it wasn't. I called the fraud department only to find 5 other charges were made on the same day for over $1,500! I haven't used that card for over a month before using at your restaurant, so I believe someone in your staff took a picture of the back of the card and then went on a fraudulent shopping spree! I called the store and talked to the manager who said they only hire upright staff, well even upright people can steal! I have told numerous people about this and will never go to Old Chicago Pizza again! You may think I'm only one person so how can that matter, but your reputation is on the line and you should care if any of your staff is stealing someone else's credit card information. I hope Discover finds the abuser and they go to jail for fraud! Anyone going to your restaurants, be very careful with your payments!
We were in the Garden City, ks Resturant on July 4, 2019. We ordered a gin and tonic, waitress brought our drinks and the tonic was flat, we very kindly pointed this out and said this isn't good. She argued some, but finally took our drinks and had different ones made. The next ones did have good tonic in them. We placed our orders, I ordered the shrimp plate. After some waiting we got our order, then I was informed there was no cocktail sauce. I should have been told this when I ordered the shrimp; I wouldn't have ordered it. The shrimp wasn't as good as the time before when I had eaten there. The bill came and we were charged for the first flat tonic drink. We told her that wasn't right when it was the Resturants fault that the drink's tonic was flat. We had to pay for the drink we didn't drink and the service was less than perfect. I have eaten at Old Chicago many times in Garden City, Ks before and have never had such poor service, not treated as a person would expect of a place serving the public and poor food and poor drinks. You really need to check out this establishment; or you will be Losing customers. Very poorly ran.
Your new pretzels suck. Bring back the original !!!
I don't do anonymous! I received an email from your company indicating that I had won a coupon for an appetizer for the "Beattheleader" contest. I follow their instructions and get to a panel that asks for a coupon code. I cannot find one anywhere. I send a note through your system and wait four or five days and don't receive a response at all. Just as I was getting ready to send another note, I receive another "coupon" which requires a code. I respond through your "contact" system and I never heard back. I contacted Miranda Brooks, indicating that once again and continuing for the last 2 + years, your company does not respond to your own in-house correspondence. That was on Sept 26th. I have heard from her. I have never heard from any person from your company! I believe you have a customer issue problem….that you are all afraid to address! You don't respond to anyone….that way you don't have to acknowledge that you have a problem. Two plus years…..and you can't fix YOUR problems!
Dear OC Corporate Admin,
I am a regular at the Duluth Old Chicago, member of the World Beer Tour, etc. I've been going here for about 15 years. I was drawn by the Beer Tour, but for this location I was also drawn in and became a regular because of the Buzztime Trivia games that are part of the atmosphere there. That OC is the best of any I've attended across the country — the BEST! Management there creates a service-minded atmosphere, personal yet professional. I spend thousands of dollars there each year, going nearly daily. One of the key draws for me is the BUZZTIME TRIVIA GAMES!! Recently I heard a rumor that you folks, "Admin", was considering eliminating the Trivia games. I have to tell you, as much as I would miss the place, if you folks eliminate the Trivia games from the Duluth OC, I WILL go elsewhere, where I CAN play. I'd miss the people and the place, but would eventually habituate at another bar in town. My message: PLEASE DO NOT ELIMINATE THE BUZZTIME TRIVIA FROM THE DULUTH OC. Really, I do spend thousands of dollars there each year. Those corporate actions would result in loss of that. Please keep the Buzztime Trivia games at the Duluth OC. Thanks, Len Weiss — (currently on beer tour #48)– and yes I WOULD leave if you eliminated the trivia. Thanks.
We had dinner at the Old Chicago Pizza in Lexington Ky, when we got there it was a 20 min wait which was perfectly fine, the problem I had was there were 10 empty tables some clean some dirty and 40 people standing in the front waiting I seen a Manager walk by so I ask why do you have all these people waiting and 10 empty tables, His very rude response was we are backed up in the kitchen so you are going to have to wait…Im sorry but had you rather not sit your customers so they can order a drink and be looking at the Menu instead of everyone standing on top of each other complaining. Anyhow we finally got a table the wings we ordered were delicious however the pizza was not done we got the handt tossed which was way undercooked I will not send anything back as I don't trust what may happen so we just ask for a box and took it home and put it back in the oven.. First and last time we had ever ate at Old Chicago.. You need to get Managers than can run the place and not ones that are rude and disrespectful the customers. There were several complaining and several walked out because of the situation.
Continuing problems in Pueblo, Co. Had a disappointing experience today- 2-14-17. Emily our waitress was friendly But ..Complained to her that the food was taking too long. She argued twice with me about it and was hell bent on defending the kitchen. We had medium rare burgers and she said it takes 15 to do burgers?? Really? Sounds like well done to me. I told Emily 2 times I was unhappy and she never went to the manage. So I got the manage-Keith who said he would "check on it". Never say him again. He never came over and apologized or explained – no management skills there although he did walk around the place constantly. We were not there at a busy time. Am sure the time of the order was recorded as well as when it was delivered. We've had troubles with the kitchen before giving us wrong orders- do not think they are competent! The Hostess there is NEVER available, we had to seat ourselves. She never came over and apologized, heard she had a problem with a take out order. In the past we had to get our own to go bags as she wasn't there. What is she paid to do? And her attitude is arrogant. So I hope someone outside of Pueblo can come and look at the problems here- otherwise reward amounts are worth nothing.