Penn Station East Coast Subs is headquartered at 1226 U.S. Highway 50, Milford, OH 45150. Penn Station currently publishes 513-474-5957 on its official accessibility page as a corporate contact.
Customers with concerns about a restaurant visit, online order, pickup, delivery, refund, Penn Station Rewards account, Gift Card, catering order, promotion or employee interaction should contact the restaurant or service responsible for the transaction before escalating an unresolved matter to the Milford corporate office.
Penn Station Corporate Office Contact Information
- Company: Penn Station, Inc.
- Brand: Penn Station East Coast Subs
- Corporate Address: 1226 U.S. Highway 50, Milford, OH 45150, USA
- Published Corporate and Accessibility Telephone: 513-474-5957
- Published Corporate Hours: Penn Station does not prominently publish general corporate-office hours
- Restaurant Feedback Form: Contact Penn Station
- Help Center: Penn Station Help Center
- Restaurant Locator: Find a Penn Station restaurant
- Online Ordering: Order Penn Station online
- Penn Station Rewards: Review Penn Station Rewards
- Gift Cards: Purchase or manage a Penn Station Gift Card
- Local Restaurant Careers: Apply for restaurant positions
- Corporate Careers: Review corporate openings
- Franchise Information: Penn Station franchise opportunities
- Founder and Chief Executive Officer: Jeff Osterfeld
- Official Website: Penn-Station.com
Penn Station’s official accessibility page continues to publish 513-474-5957 and the Milford address, although that page was last updated in 2021. Customers seeking a response about a specific restaurant should use the location-specific feedback form or call the restaurant directly.
The corporate office is not a restaurant, order-pickup location, food-return counter, Gift Card service desk, delivery dispatch center or destination for damaged or allegedly unsafe food.
Where Is Penn Station Headquarters?
Penn Station, Inc. is headquartered at:
1226 U.S. Highway 50
Milford, OH 45150
United States
This is the address readers generally need when searching for Penn Station corporate office, Penn Station East Coast Subs headquarters, head office, main office, corporate address or corporate telephone number.
The company’s current website terms also use this address for website-related correspondence directed to Website Administration.
Customers should not mail food, beverages, Gift Cards, original receipts, payment information or other irreplaceable documents to the corporate office unless Penn Station provides specific instructions.
Penn Station Corporate Structure and Leadership
Penn Station East Coast Subs was founded by Jeff Osterfeld. The company’s official history identifies Osterfeld as founder and chief executive officer.
- Corporate Company: Penn Station, Inc.
- Founder and CEO: Jeff Osterfeld
- First Penn Station Restaurant: Opened in Cincinnati in 1985
- Franchising Began: 1988
- Current Live Location Directory: 316 restaurants
- Current States Listed: 14
The current location directory lists restaurants in Georgia, Illinois, Indiana, Kentucky, Michigan, Missouri, Nebraska, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Virginia and West Virginia.
Restaurant counts, markets, franchise ownership, leadership and corporate contacts can change. Verify current information through Penn Station’s official website.
Corporate Office vs. Local Restaurant Owners
Penn Station, Inc. manages the brand, franchise system, website, Rewards programme, marketing, Gift Card programme, corporate employment and other company-level functions.
Many Penn Station restaurants are operated by franchisees. The company’s website terms state that claims involving goods or services purchased at franchised restaurants must be directed to the franchisee that owns and operates the restaurant.
Individual restaurants generally handle:
- Local opening hours
- Order preparation
- Food temperature and quality
- Missing or incorrect items
- Employee and manager conduct
- Local refunds and remakes
- Pickup orders
- Restaurant cleanliness
- Accessibility at the location
- Local promotions
- Fundraiser Days
- Local employment
Penn Station states that comments submitted through its feedback form are passed directly to the owner of the selected restaurant.
Choose the Correct Penn Station Support Route
- Restaurant-service complaint: Contact the restaurant manager and submit the official restaurant feedback form.
- Incorrect, missing or cold food: Call the restaurant that prepared the order.
- Direct online order: Use the Help Center and contact the selected restaurant.
- Third-party delivery: Contact the delivery platform identified in the confirmation email for driver, delay and delivery-location concerns.
- Failed direct order with a completed charge: Allow time for the refund or reversal and contact the financial institution if it does not post.
- Rewards points or account problem: Submit the Help Center comment form.
- Gift Card problem: Use the Gift Card portal and current Gift Card terms.
- Catering order: Contact the restaurant fulfilling the catering order.
- Promotion or coupon: Contact the participating restaurant and preserve the offer terms.
- Food-allergy or ingredient question: Contact the restaurant before ordering.
- Franchise enquiry: Use the official franchise-development page.
- Local job: Apply through the restaurant careers page.
- Corporate job: Use the corporate positions page.
What to Have Before Contacting Penn Station
- Restaurant location
- Restaurant number when available
- Date and approximate time
- Order number
- Receipt or confirmation email
- Pickup or delivery method
- Items ordered
- Amount charged
- Photographs of the food or packaging
- Delivery-service information
- Rewards account information, supplied privately
- Gift Card information, supplied privately
- Name or role of the manager previously contacted
- Existing complaint reference
- A concise description of the requested resolution
Provide payment information, Rewards account details, Gift Card numbers, addresses and private contact information only through official private channels.
How to Escalate an Unresolved Penn Station Complaint
- Contact the restaurant that prepared the order or provided the service.
- Ask for the manager on duty.
- Describe the issue factually and in chronological order.
- State the resolution being requested.
- Keep the receipt, order confirmation, photographs and prior messages.
- Submit the official Penn Station restaurant feedback form.
- Select the correct restaurant and state.
- Retain any acknowledgement or case reference.
- Follow up with the restaurant owner or franchisee when the matter concerns a franchised location.
- Send a concise company-level escalation to the Milford office when the restaurant process has not resolved a substantial brand or system concern.
Written corporate correspondence may be sent to:
Penn Station, Inc.
1226 U.S. Highway 50
Milford, OH 45150
Send copies rather than original receipts, Gift Cards, financial records or other irreplaceable materials.
Restaurant-Service and Manager Complaints
Contact the restaurant manager about:
- Cold or incorrectly prepared food
- Missing items
- Long waits
- Employee conduct
- Manager conduct
- Restaurant cleanliness
- Local accessibility
- Promotion disputes
- Pickup problems
- Local refund or remake requests
Report the issue promptly so the restaurant can review the order ticket, preparation timing, staff schedule and transaction.
A refund, remake, coupon, account credit or other remedy is not guaranteed and may depend on the transaction, restaurant owner and available records.
Incorrect, Missing or Cold Orders
Penn Station’s Help Center directs customers with incorrect or missing items to call the restaurant or submit the Help Center form.
Provide:
- The order number
- Restaurant location
- Date and time
- Items received
- Items missing or incorrect
- Food-temperature concern
- Photographs when useful
- The requested remedy
Contact the restaurant as soon as possible. Waiting several days can make it more difficult to verify the order and preparation records.
Penn Station Online Orders
Customers can place direct orders through Penn Station’s website or mobile app.
- Online Ordering: Order online
- Help Center: Online-order support
- Locations: Contact the selected restaurant
Before submitting an order, confirm:
- The selected restaurant
- Pickup or delivery
- Requested time
- Items and customizations
- Contact information
- Delivery address
- Payment total
Penn Station states that an order cannot be changed after it has been placed. Additional items require a new order.
Pickup Orders
Pickup customers should follow the instructions in the confirmation email and contact the selected restaurant about:
- Order readiness
- Incorrect pickup location
- Missing items
- Late preparation
- Food temperature
- Pickup identification or instructions
Check the order before leaving when practical, especially for a large or customized order.
Third-Party Delivery Complaints
Delivery may be provided by an outside platform or driver rather than directly by the restaurant.
Penn Station directs customers with a late or missing delivery to the delivery service identified in the confirmation email.
The delivery platform generally handles:
- Driver conduct
- Delivery tracking
- Delivery location
- Platform fees
- Driver cancellation
- Missing delivery
The restaurant generally handles:
- Food preparation
- Incorrect food
- Missing restaurant items
- Packaging
- Food-quality concerns
Rewards points cannot be earned or redeemed through third-party delivery orders.
Failed Orders, Charges and Refund Posting
If a direct payment is completed but the order fails, Penn Station says a refund or reversal is issued. The financial institution may require five to seven business days to display it.
Keep:
- The failed-order message
- Payment confirmation
- Pending or completed transaction status
- Order attempt date
- Amount
- Contact history
A pending authorization, completed charge, void and refund are different payment events. Contact the bank or card issuer directly about an unauthorized completed transaction.
Do not publish payment-card details or bank screenshots in a public review.
Penn Station Rewards
Penn Station Rewards is a free loyalty programme available through the website and mobile app.
Current programme features include:
- Ten points for every qualifying dollar spent
- Points for direct in-store, website and app purchases
- No points for taxes, tips, fees or third-party delivery purchases
- Receipt-based point claims within 30 days
- Points typically appearing within 24 hours
- Points exchangeable for selected menu rewards
- Account management through the website or app
- Rewards Information: Penn Station Rewards
- Rewards Account: Sign in or join
Ordinary points do not expire, but promotional offers and gifted points may carry expiration dates. Points and rewards cannot be combined or transferred between accounts.
Do not publish the Rewards email, telephone number, receipt ID, QR code, account password or points balance.
Missing Rewards Points
Customers who forgot to scan or provide their account telephone number can enter the receipt ID through the Claim Points section within 30 days.
If points do not appear:
- Wait up to 24 hours.
- Confirm that the purchase was eligible.
- Confirm that the order was placed directly with Penn Station.
- Keep the receipt.
- Submit the Help Center comment form.
Points related to a refunded order may require a manual adjustment through the restaurant or Help Center.
Penn Station Gift Cards
Penn Station offers physical and digital Gift Cards.
The current Gift Card terms state that cards:
- Have no expiration date
- Do not have inactivity or service fees
- Can be used at participating Penn Station restaurants
- Can be used for direct website and app purchases
- Cannot be used to purchase another Gift Card
- Generally cannot be redeemed for cash except where required by law
- Generally cannot be replaced if lost, stolen, damaged or used without authorization
- Are final sale
- Gift Card Portal: Purchase, reload or check a Gift Card
- Gift Card Terms: Review Penn Station Gift Card terms
Protect the Gift Card number and PIN as if they were cash. Do not publish the card number, PIN, barcode, balance or delivery link.
Catering Orders
Penn Station catering orders can be placed through the direct online ordering system.
- Order Catering: Penn Station catering
- Catering Information: Review catering options
Before contacting the restaurant about catering, have:
- Restaurant location
- Event date and time
- Order confirmation
- Pickup or delivery details
- Guest count
- Items and quantities
- Dietary questions previously discussed
- Payment record
- Requested resolution
Report a missing, late or incorrect catering order immediately so the restaurant has an opportunity to address it before the event ends.
Promotions, Coupons and Community Offers
Promotions may be limited by date, participating restaurant, customer group, product, redemption method or available quantity.
Keep:
- The original offer
- Promotion dates
- Participating-location information
- Coupon or account offer
- Any notice that the promotion changed
- Receipt or attempted redemption record
Contact the participating restaurant and use the feedback form when an advertised promotion is unavailable or withdrawn.
A promotion described by one restaurant or franchisee should not automatically be treated as a company-wide offer.
Food Quality and Safety Concerns
Stop eating food that appears spoiled, contaminated, undercooked or otherwise unsafe.
When reporting a food concern:
- Keep the food and packaging when safe.
- Store it separately from other food.
- Keep the receipt or order confirmation.
- Record the restaurant, date and approximate time.
- Take clear photographs.
- Contact the restaurant promptly.
- Follow instructions about preservation, return or disposal.
Do not mail food or liquids to the Milford corporate office without written instructions.
Allergies, Ingredients and Medical Emergencies
Penn Station states that recipes, product formulations, suppliers and preparation can vary by restaurant and region.
The company’s website describes its fresh-cut fries as cooked in peanut oil. Customers with a food allergy or dietary restriction should contact the restaurant before ordering and ask about current ingredients and preparation practices.
Cross-contact may occur in a restaurant environment. An online menu or general ingredient description should not be treated as a guarantee that a product is free of an allergen.
Call 911 for breathing difficulty, loss of consciousness, a severe allergic reaction or another potentially life-threatening emergency.
Do not publish diagnoses, prescriptions, medical records or identifying photographs of a patient in a public review.
Fundraiser Days and Community Programmes
Participating Penn Station restaurants may host Fundraiser Days for community groups and clubs.
The programme generally requires:
- A participating restaurant
- An approved date
- A promotional flyer
- Qualifying purchases during the event
- Compliance with the restaurant’s current programme rules
- Fundraiser Days: Penn Station fundraising information
- Community Programmes: Random Acts of Kindness programme
Approval, participating locations, payment timing and qualifying sales can vary.
Penn Station Franchise Enquiries
Penn Station offers franchise opportunities through its formal franchise-development process.
- Franchise Website: Own a Penn Station franchise
The official website states that a franchise offer can be made only through delivery of a Franchise Disclosure Document and only where the offer is registered or exempt from registration.
Prospective franchisees should verify any request for financial records, deposits or fees through the official franchise channel before providing confidential information.
Penn Station Careers
Restaurant employment may be controlled by the franchisee or company operating the specific location. Corporate positions use a separate application page.
- Restaurant Jobs: Apply at a local restaurant
- Corporate Jobs: Review corporate positions
Verify unexpected recruitment messages through the official website. Do not pay job-application, interview, training or equipment fees through Gift Cards, cryptocurrency or transfers to an individual.
Do not publish Social Security numbers, identification documents, background-check information or banking details.
Penn Station Accessibility
Penn Station publishes a website accessibility statement and asks users to report technical accessibility problems through its corporate contact information.
- Accessibility Statement: Penn Station accessibility information
- Telephone: 513-474-5957
Physical restaurant accessibility concerns should be reported to the location manager and through the restaurant feedback form.
Contact the restaurant before visiting when accessible seating, entrances, parking or another accommodation is essential.
Penn Station Scam and Impersonation Warning
Use Penn-Station.com, the official restaurant locator and contact information displayed on official company pages before providing order, Rewards, Gift Card, franchise or employment information.
Be cautious of:
- Sponsored customer-service telephone numbers
- Fake refund messages
- Fraudulent Gift Card balance sites
- False franchise offers
- Fake employment offers
- Requests for Rewards passwords or verification codes
- Requests for remote access to a phone or computer
- Payment demands involving Gift Cards, cryptocurrency or transfers to individuals
Contact the bank or card issuer directly about an unauthorized completed transaction.
Penn Station Reviews and Complaints
CorporateOfficeHeadquarters.com currently displays two Penn Station reviews dated January and March 2025.
One reviewer reports that a complimentary meal promotion offered to local teachers was withdrawn before it could be redeemed and says no explanation was provided.
A second reviewer reports that portions of a three-sandwich order at a Kettering, Ohio restaurant were prepared at different times, leaving sandwiches and fries cold, and describes an unsatisfactory interaction with the manager.
These are individual, unverified customer accounts. They should not be treated as proof that Penn Station routinely withdraws promotions, intentionally serves cold food, permits manager misconduct or provides company-wide poor service.
No Penn Station or CorporateOfficeHeadquarters.com response is currently visible beneath the reviews.
Penn Station Competitors and Related Corporate Office Pages
Penn Station competes with sandwich chains, fast-casual restaurants, delis, cheesesteak restaurants and businesses offering pickup, delivery, catering and loyalty programmes.
Readers comparing sandwich-company corporate offices, restaurant complaints, rewards, Gift Cards and ordering support may also visit:
Related Resources
- Official Penn Station Website
- Penn Station Help Center
- Restaurant Feedback Form
- Restaurant Locator
- Online Ordering and Catering
- Penn Station Rewards
- Penn Station Gift Cards
- Gift Card Terms
- Menu and Catering
- Penn Station History
- Franchise Information
- Restaurant Careers
- Corporate Careers
- Privacy Policy
- Accessibility Statement
Frequently Asked Questions About Penn Station Corporate Office
Where is Penn Station corporate headquarters?
Penn Station, Inc. is headquartered at 1226 U.S. Highway 50, Milford, OH 45150.
What is the Penn Station corporate phone number?
Penn Station’s official accessibility page publishes 513-474-5957 with its Milford corporate address.
What are Penn Station’s corporate office hours?
Penn Station does not prominently publish universal corporate-office telephone hours.
How do I complain about a Penn Station restaurant?
Contact the restaurant manager first and submit the official feedback form. Penn Station states that the comment is passed directly to the restaurant owner.
How do I report an incorrect or missing order?
Call the restaurant that prepared the order or submit the Help Center form with the restaurant, order number, date, time and details.
Can a Penn Station online order be changed?
Penn Station states that a direct online or app order cannot be changed after it has been placed.
Who handles a late third-party delivery?
Contact the delivery service identified in the confirmation email. Contact the restaurant separately when the complaint concerns food preparation or missing restaurant items.
How does Penn Station Rewards work?
Members earn ten points for each qualifying dollar spent through direct in-store, website and app purchases. Taxes, tips, fees and third-party delivery purchases do not earn points.
Do Penn Station Rewards points expire?
Ordinary points do not expire. Promotional offers or gifted points may have expiration dates.
Do Penn Station Gift Cards expire?
No. Penn Station’s current Gift Card terms state that its cards do not expire and do not carry inactivity or service fees.
Can a lost Penn Station Gift Card be replaced?
Generally, no. Current terms state that lost, stolen, damaged or unauthorized-use cards cannot be replaced.
Who is the CEO of Penn Station?
Founder Jeff Osterfeld is identified by Penn Station as chief executive officer.
Does posting a COH review contact Penn Station?
No. Posting on CorporateOfficeHeadquarters.com does not contact Penn Station, notify a franchisee, request a refund, correct an order, restore Rewards points or create a complaint case.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com provides corporate-office, headquarters, telephone, ownership, complaint-route and review information for restaurant chains, retailers, financial institutions, airlines, hotels, healthcare organizations, manufacturers and other major companies.
This page is designed to help readers distinguish Penn Station, Inc. from individual restaurants, local franchisees, the direct ordering platform, third-party delivery providers, Penn Station Rewards, Gift Card services, catering, franchise development and careers.
Disclaimer
CorporateOfficeHeadquarters.com is not affiliated with Penn Station, Inc., Penn Station East Coast Subs, any Penn Station franchisee or restaurant, employee, delivery platform, Gift Card administrator, payment provider or government agency.
This page is provided for informational purposes only and is not legal, medical, food-safety, franchise, employment, financial or consumer-rights advice.
Corporate addresses, telephone numbers, restaurant locations, support routes, Rewards terms, Gift Card terms, menu ingredients, leadership and franchise relationships can change. Verify current information through Penn Station’s official website and the business responsible for the transaction.
CorporateOfficeHeadquarters.com cannot access an order, issue a refund, remake food, restore Rewards points, replace a Gift Card, investigate a restaurant, reserve catering or submit a complaint to Penn Station.
Share Your Penn Station Experience
Have you contacted a Penn Station restaurant, manager, franchise owner, Help Center, Rewards support, Gift Card service, catering team, franchise development, careers or the Milford corporate office? Leave a factual review below describing the general issue, support route used, approximate response time and whether the matter was resolved.
Helpful reviews may include the restaurant city and state, approximate date, order or service involved, contact route used, response time and final result.
Please do not post order numbers, complete receipts, payment information, Rewards account details, Gift Card numbers, PINs, home addresses, telephone numbers, medical records, photographs identifying children or other customers, or private employee information.
Posting on CorporateOfficeHeadquarters.com does not contact Penn Station. It does not correct an order, request a refund, notify a restaurant owner, restore Rewards points, replace a Gift Card, report unsafe food, cancel a catering order or protect a promotion, refund, health, contractual, regulatory or legal deadline.
Last Updated: July 15, 2026