Pets at Home Group plc is headquartered at Chester House in Handforth, Cheshire. Pets at Home customers can use the company’s online support centre, Live Chat, message form, store locator, and published customer-service number for help with orders, returns, Pets Club accounts, subscriptions, grooming, products, and store concerns. This page provides verified Pets at Home head-office information, official support resources, complaint guidance, and company details.
Pets at Home Head Office and Customer Service Information
- Parent Company: Pets at Home Group plc
- Retail Operating Company: Pets at Home Ltd
- Pets at Home Ltd Company Number: 01822577
- Pets at Home Group plc Company Number: 08885072
- Pets at Home Head Office Address: Chester House, Epsom Avenue, Stanley Green, Handforth, Cheshire SK9 3RN, United Kingdom
- Pets at Home Customer Service Number: 0800 328 4204
- International Dialling Format: +44 800 328 4204
- General Corporate Switchboard: Pets at Home does not currently publish a clearly verified general head-office switchboard number.
- Online Support Availability: Pets at Home asks customers to allow up to 72 hours for message responses, with published support availability Monday through Sunday, 9:00 a.m.-6:00 p.m. UK time. Live Chat may provide a quicker response.
- Customer Services Postal Address: Customer Services, Pets at Home, Chester House, Epsom Avenue, Handforth, Wilmslow SK9 3DF, United Kingdom
- Official Retail Website: PetsAtHome.com
- Official Support Centre: Pets at Home Support
- Store, Grooming and Vet Locator: Find a Pets at Home Location
- Returns and Refunds: Pets at Home Returns Support
- Subscriptions and Easy Repeat: Easy Repeat Support
- Pets Club: Pets Club Information
- Pets Grooming: Pets Grooming
- Veterinary Services: Vets4Pets
- Pet Insurance: Pets at Home Insurance
- Retail and Grooming Careers: Pets at Home Jobs
- Corporate Careers: Pets at Home Group Careers
- Corporate and Investor Website: Pets at Home Group plc
- Company Status: Public limited company listed on the London Stock Exchange under the symbol PETS
Where Is Pets at Home Head Office?
Pets at Home Group plc identifies its registered office and corporate headquarters as:
Pets at Home Group plc
Chester House
Epsom Avenue
Stanley Green
Handforth
Cheshire SK9 3RN
United Kingdom
The Handforth head office supports corporate leadership, retail operations, digital commerce, finance, technology, merchandising, supply chain, marketing, legal and regulatory functions, Human Resources, investor relations, and the wider Pets at Home pet-care business.
The head office is not a retail Pet Care Centre, grooming salon, veterinary practice, collection location, return centre, or emergency animal-care facility. Customers should not send products, returns, medication, veterinary records, animals, or original receipts to the corporate office unless Pets at Home has provided written instructions.
Corporate Address vs. Customer Services Address
Pets at Home publishes two similar Handforth addresses with different postcodes:
- Corporate and Registered Office: Chester House, Epsom Avenue, Stanley Green, Handforth, Cheshire SK9 3RN
- Customer Services Correspondence: Customer Services, Pets at Home, Chester House, Epsom Avenue, Handforth, Wilmslow SK9 3DF
Customers sending a complaint or service enquiry by post should use the customer-services address published on the official support page. Corporate, investor, governance, and registered-office correspondence may use the SK9 3RN address.
Pets at Home Corporate Office vs. Customer Support
The corporate office oversees company-wide matters such as:
- Executive leadership and corporate strategy
- Retail operations and merchandising
- Digital commerce and technology
- Supply-chain and distribution operations
- Financial reporting and investor relations
- Legal, compliance, privacy, and governance matters
- Corporate employment and Human Resources
- Group-wide oversight of retail, grooming, and veterinary operations
Pets at Home customer support and local Pet Care Centres handle most customer matters, including:
- Online orders and delivery tracking
- Click & Collect orders
- Returns, exchanges, and refunds
- Pets Club accounts and offers
- Easy Repeat subscriptions
- Website and app access
- Product questions and stock availability
- Store purchases and employee-service concerns
- Grooming appointments and salon complaints
- Pet Care Centre services
Veterinary practices and pet-insurance services have separate records, professional responsibilities, complaint processes, and support teams. Customers should use the provider responsible for the service rather than assuming that retail customer service can resolve every veterinary or insurance issue.
Choose the Correct Pets at Home Support Route
- Local store stock or opening hours: Use the official location finder and call the applicable Pet Care Centre.
- Store purchase or employee complaint: Ask for the Pet Care Centre manager before escalating the matter through Pets at Home support.
- Online order: Use the order-tracking tools and support centre. Keep the order number and account email private.
- Click & Collect: Wait for the collection-ready notification and contact the selected store if the order is delayed, incomplete, or unavailable.
- Delivery complaint: Review the tracking information and contact customer support with the order number, delivery date, carrier information, and requested resolution.
- Return or refund: Review the official returns page and contact the store or online support route responsible for the transaction.
- Easy Repeat subscription: Sign in to the website or app and review the subscription under My Subscriptions. Use the subscription-support page if the change or cancellation is not processed correctly.
- Pets Club account: Use the Pets Club or account-support pages for missing offers, account access, profile information, or membership questions.
- Website or app problem: Use the official support centre and select Website & App Support.
- Grooming appointment: Contact the Pets Grooming salon where the appointment was booked.
- Grooming complaint: Speak with the salon or Pet Care Centre manager immediately, especially if the dog may be injured, unwell, or distressed.
- Veterinary appointment or clinical concern: Contact the applicable Vets4Pets practice first. Emergency concerns should be directed to the practice’s emergency or out-of-hours provider.
- Pet-insurance policy or claim: Use the contact information provided on the policy, claim documents, or official Pets at Home Insurance website.
- Licensed veterinary medicine: Follow the dedicated licensed-medicine support instructions and preserve the product, packaging, batch information, and order details.
- Job application: Apply through the official Pets at Home jobs website. Veterinary applicants should use the appropriate veterinary-careers site.
- Investor or shareholder enquiry: Use the Pets at Home Group plc investor website rather than retail customer service.
- Unresolved written complaint: Send a concise letter to the published Customer Services address after completing the store or online-support process.
What to Have Before Contacting Pets at Home
Helpful information may include:
- The Pet Care Centre location, town, and postcode
- The purchase, visit, delivery, collection, or appointment date
- The order or receipt number
- The email address associated with the account
- The product name, size, variety, SKU, batch number, or expiration date
- The delivery carrier and tracking information
- The Pets Club or Easy Repeat issue involved
- The grooming salon, appointment time, and service booked
- The veterinary practice and appointment date
- The names or positions of employees and managers already contacted
- Relevant photographs with private information removed
- A short chronological explanation of what happened
- The specific resolution being requested
- Any customer-service case or message reference
Do not publish account passwords, complete order numbers, payment-card information, Pets Club credentials, home addresses, personal telephone numbers, veterinary records, insurance-policy numbers, medical information, or unredacted receipts in a public review.
How to Escalate a Pets at Home Complaint
- Start with the responsible location or service. Speak with the Pet Care Centre manager, grooming salon, veterinary practice, online-order team, or insurance provider involved.
- Document the concern. Keep receipts, order confirmations, delivery records, photographs, chat transcripts, appointment records, and the names of representatives contacted.
- Use Pets at Home support. Visit the official support centre and select the category that most closely matches the issue. Live Chat may provide a faster response than an online message.
- Request escalation. If the first representative cannot resolve the concern, ask for supervisory, regional, or specialist review.
- State the requested resolution. Explain whether you are seeking a refund, replacement, account correction, subscription cancellation, service review, written explanation, or another reasonable outcome.
- Send written correspondence when appropriate. Unresolved retail customer-service complaints may be sent to Customer Services, Pets at Home, Chester House, Epsom Avenue, Handforth, Wilmslow SK9 3DF.
Send copies rather than original receipts, veterinary documents, identity documents, insurance records, or other irreplaceable materials. Do not mail merchandise, animal products, medication, live animals, or biological material to customer services or headquarters without written instructions.
Pets at Home Online Orders and Delivery Complaints
Pets at Home provides online shopping, home delivery, order tracking, and Click & Collect. Order complaints may involve:
- An order that has not arrived
- An item missing from the parcel
- An incorrect product
- Damaged packaging or merchandise
- A delayed or cancelled Click & Collect order
- An item shown as available that cannot be fulfilled
- A refund that has not appeared
- A delivery sent to an incorrect address
Check the tracking information and order status before contacting support. Provide the order number privately through an official channel and keep photographs of damaged items, packaging, delivery labels, or incorrect products.
For Click & Collect, contact the selected Pet Care Centre because local staff may control the collection, local inventory, and handover process. Do not travel to the store until Pets at Home confirms that the order is ready.
Pets at Home Returns and Refund Complaints
Return eligibility can depend on the item, purchase channel, condition, receipt, payment method, and current terms. Review the official returns-and-refunds page before taking an item to a store or attempting to return an online purchase.
Keep:
- The receipt or online order confirmation
- The original payment method when required
- Product packaging and labels
- Photographs showing damage or defects
- Any return authorization or customer-service message
- Proof that a return was delivered when sent by post
Do not mail a return to the corporate head office. Follow the return instructions provided by the store or online customer-service team.
Pets at Home Easy Repeat Complaints
Easy Repeat provides recurring deliveries of eligible products. Customers can generally manage a subscription through the website or app under My Subscriptions.
Easy Repeat concerns may involve:
- An unexpected recurring order
- Difficulty cancelling or changing a subscription
- A changed delivery date
- An unavailable product
- A changed price or discount
- A duplicate shipment
- A failed payment
- A cancellation made after an order entered processing
Review the upcoming order before its processing date and save confirmation of any cancellation, product change, address change, or delivery-frequency adjustment.
Pets at Home Grooming Complaints
Pets Grooming operates dog-grooming salons at participating Pets at Home locations. Services and prices can vary by location, dog size, coat, condition, and treatment selected.
Grooming complaints may concern:
- An unexpected haircut or grooming result
- Skin irritation, cuts, or nail bleeding
- Appointment delays or cancellations
- Pricing or additional treatment charges
- Communication about matting or coat condition
- Handling of a nervous or distressed dog
- Customer service from the salon
Raise the concern with the salon and Pet Care Centre manager as soon as possible. Photograph the dog’s condition and keep the grooming receipt and appointment record.
If a dog appears injured, ill, severely distressed, or in pain, seek appropriate veterinary care. Do not delay necessary care while waiting for a corporate response.
Vets4Pets Complaints
Vets4Pets practices may operate through joint-venture arrangements in which local veterinary partners retain responsibility for clinical decisions and practice operations. A retail complaint and a veterinary complaint should not be treated as the same type of matter.
For veterinary concerns:
- Contact the veterinary practice involved.
- Ask for the practice manager or responsible veterinary professional.
- Request a copy of the practice’s complaint procedure.
- Use the official Vets4Pets Client Services route if the local process does not resolve the matter.
- Keep invoices, appointment records, clinical correspondence, and a concise timeline.
For an emergency or urgent medical concern, contact the practice or its published out-of-hours provider immediately. Retail customer service and the corporate office are not substitutes for veterinary advice or emergency treatment.
Pets at Home Licensed-Medicine Complaints
Pets at Home sells certain licensed veterinary medicines through qualified personnel. Questions or complaints may involve eligibility questionnaires, cancelled orders, suitability checks, dispensing, damaged products, or suspected adverse reactions.
Preserve:
- The medicine and original packaging
- The product name and strength
- The batch and expiration information
- The order or receipt details
- The pet information submitted with the order
- Any advice received from a veterinarian or qualified representative
Do not give an animal medicine that appears incorrect, damaged, contaminated, expired, or intended for another animal. Contact an appropriate veterinarian or qualified professional promptly.
About Pets at Home
Pets at Home opened its first Pet Care Centre in 1991 and has grown into the United Kingdom’s leading integrated pet-care business. Its network combines retail products, online shopping, dog grooming, veterinary services, loyalty programmes, subscriptions, pet insurance, and pet-care guidance.
Pets at Home Group plc reports a national network of more than 460 Pet Care Centres and a workforce of thousands of retail colleagues and veterinary clinicians. The group operates through two principal areas:
- Retail: Pet food, accessories, health products, online shopping, Pets Club, Easy Repeat, Click & Collect, delivery, and Pets Grooming.
- Vet Group: First-opinion veterinary practices, specialist capabilities, and supporting services operating through the Vets4Pets network and related businesses.
Pets at Home Group plc is publicly traded on the London Stock Exchange under the symbol PETS. James Bailey serves as Chief Executive Officer, and Sarah Pollard serves as Chief Financial Officer.
Pets at Home Competitors
Pets at Home competes with UK pet retailers and service providers including Pets Corner, Jollyes, Zooplus, independent pet shops, supermarkets, online marketplaces, veterinary groups, local grooming salons, and specialist pet-food subscription businesses.
Its integrated model differs from a traditional pet-supply retailer because Pets at Home combines retail products with grooming, veterinary practices, membership benefits, subscriptions, insurance, and other pet-care services.
Related Pet-Retail Corporate Office Resources
Readers researching large pet retailers may also find these verified COH pages useful:
- Pet Supplies Plus Corporate Office
- Petco Corporate Office
- PetSmart Corporate Office
- Pet Supermarket Corporate Office
Pets at Home Reviews and Complaints
Customer experiences can vary by Pet Care Centre, online order, delivery carrier, grooming salon, veterinary practice, product, and employee. A review about one location or service should not automatically be treated as evidence of company-wide performance.
When leaving a review, identify the relevant location or service, describe what happened, explain which resolution steps were attempted, and state whether Pets at Home resolved the concern. Both positive and negative experiences can help other pet owners understand what to expect.
Do not include private account, payment, medical, veterinary, insurance, or personal information in a public comment.
Frequently Asked Questions About Pets at Home Head Office
Where is Pets at Home head office?
Pets at Home Group plc is headquartered at Chester House, Epsom Avenue, Stanley Green, Handforth, Cheshire SK9 3RN, United Kingdom.
What is the Pets at Home customer service number?
Pets at Home publishes 0800 328 4204 on official service pages. The company’s main support centre also provides Live Chat, online messages, self-service guidance, and local-store information.
What is the Pets at Home corporate office phone number?
Pets at Home does not currently publish a clearly verified general corporate-switchboard number. The previously listed +44 (0)161 486 6688 number should not be presented as the current general headquarters number without new official confirmation.
How do I complain about a Pets at Home store?
Begin with the Pet Care Centre manager. If the complaint remains unresolved, use the official Pets at Home support centre and provide the store location, visit date, receipt information, representatives already contacted, and requested resolution.
How do I complain about Pets Grooming?
Contact the grooming salon and Pet Care Centre manager. Keep the appointment information, receipt, photographs, and any veterinary findings. Seek appropriate veterinary care promptly if the dog may be injured or unwell.
How do I complain about Vets4Pets?
Begin with the veterinary practice involved and request its complaint procedure. Veterinary complaints should follow the Vets4Pets process because local practices are responsible for clinical care and related records.
How can I apply for a Pets at Home job?
Retail and grooming applicants can search vacancies through the official Pets at Home jobs website. Veterinary applicants should use the appropriate Vets4Pets careers route.
Can I send a return to Pets at Home headquarters?
No. Do not mail products or returns to the corporate office unless Pets at Home provides written instructions. Follow the official returns process for the store or online order involved.
Can I bring my pet into a Pets at Home location?
Access rules and available services may vary by location and animal. Contact the local Pet Care Centre before visiting if you need confirmation about bringing an animal into the store.
Does Pets at Home offer Click & Collect?
Yes. Availability and collection timing depend on the selected location and current inventory. Wait for the collection-ready notification before travelling to the store.
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CorporateOfficeHeadquarters.com provides corporate addresses, verified contact resources, complaint guidance, company information, and a platform for reader-submitted reviews. Information is periodically reviewed against official company websites, corporate reports, regulatory records, and other current sources.
Page Update Note
This Pets at Home head-office page was reviewed and updated in August 2026. The headquarters address, customer-service mailing address, official support routes, corporate structure, leadership information, service descriptions, careers resources, and related COH links were checked against current Pets at Home, Pets at Home Group plc, Vets4Pets, and UK corporate records.
Disclaimer
CorporateOfficeHeadquarters.com is not affiliated with Pets at Home Ltd, Pets at Home Group plc, Vets4Pets, Pets Grooming, or any related company. This page is provided for informational purposes and as an independent platform for customer reviews, complaints, compliments, ratings, and feedback. Service terms, contact routes, opening hours, leadership, and corporate information may change.
Share Your Experience with Pets at Home
Share your experience with Pets at Home in the comments below. Reviews may address Pet Care Centre service, online orders, delivery, Click & Collect, returns, refunds, Pets Club, Easy Repeat, grooming, veterinary services, products, employee assistance, or corporate complaint handling.
Please identify the relevant location or service, explain what happened, and avoid posting private personal, payment, account, insurance, or veterinary information.