Reach PetSmart Corporate Office Headquarters 

PetSmart, Zero stars if I could! I’ve spent the last two and a half days trying to place an order for dog food, and nothing works. The app doesn’t function properly, and neither does the website—no matter which browser or device I use. I’ve tried contacting customer service, but I can’t reach a live person. I even tried submitting a message through the contact page, and after clicking “send,” I got an error saying the page doesn’t exist. This is beyond frustrating. I rely on PetSmart for my pet’s needs, and my family spends a lot of money here, but after this experience, we may need to switch retailers. It’s disappointing that the app was “upgraded,” but now performs even worse than before—which wasn’t great to begin with.

PetSmart, Hurt my dog by not following instructions in notes. I will never shop at a PetSmart again! We have an elderly dog, Kasey, that has had surgery on her hips and knees. In the notes it states that two groomers are needed to help secure our dog. We verbally let the groomers know every time, as well. Our last time in the Bangor, ME location the groomer started trimming Kasey’s nails without a second person causing extreme discomfort and pain. We asked the groomer to stop until she had a second person but she ignored us and continued on. When I asked her to stop and give me my dog, she continued on and asked ME to leave the room. Of course I refused and demanded my dog. I spoke to the store manager, Sandy, she said she would speak to the groomer and take appropriate action. When I returned the next day and spoke to Sandy, she admitted that she hadn’t even watched the video of the horrible incident. Is this the norm for PetSmart? You have untrained, uncaring people handling live beings. These people need to be terminated!

PetSmart, Unprofessional Behavior at St. Petersburg Location. I had a very disappointing experience at the PetSmart in St. Petersburg, FL. While checking out, the cashier spoke to me rudely about my pet’s expired prescription card, even after I explained that I had a valid, updated prescription from my vet. I hadn’t had a chance to update the card due to distance and the vet office not always being open. Despite this, she continued speaking to me in a disrespectful manner, which made me feel like I was being treated unfairly. This kind of customer service is unacceptable, and I will not be returning to this location.

PetSmart, Senior discount. My Las Vegas pet smart will no longer give me a senior discount, unless I personally come in. I am disabled and have always had my caretaker take my dog in and pick him up, with a senior discount. So on top of their grooming increase now they are denying me a discount. The groomer also had trouble grooming him. Aren’t they trained to groom older dogs? Plus I got charged $10 more, because he was difficult. I will be sending him elsewhere, too bad because I have been getting him groomed there for quite awhile now.

PetSmart, Poor management and social skills at Broadview IL store. Good afternoon, I’ve been shopping PetSmart a good 20 years and never have I been treated with the distain and rudeness as I was today by Alicia, I believe that’s her name, at the Broadview IL store. It was Noonish on a Saturday afternoon and Cindy, the only cashier, called for more cashiers as the line was 8 or 9 people deep. I watched her call on 3 separate occasions for someone to come and help. No one responded. An employee was walking into the store to begin her afternoon shift so I asked if she could get some one to help with the growing line? She went in office and a woman with pink top came out walking towards the exit doors. I asked if she was manager, she replied yes. I again asked for more cashiers. She said there were none. I replied, “can’t you jump on a register?” Her reply to me and every customer behind me was, “you can wait.” Customers were shock be this reply. In addition to the smug comment, the Manager on duty walked out of the store. I pointed out what a poor business practice it is to have customers wait in long lines to give your business their hard earned money. I made my purchase and left the store. I do have the receipt info, if you need it to research transaction. The customer behind me came up to me in parking lot and said Alicia’s comments were totally unprofessional and uncalled for and that he would not be coming back to the Broadview store. I will not be returning either. I do wish you would forward this to the store manager, Don. I’d just like to know what kind a business is not prepared to do big volume on a Saturday afternoon. In addition, if an employee is this miserable in the job maybe he/she should consider a different company.