Reach PF Chang’s Corporate Office 

PF Chang’s, Recent changes made to the menu. Dear Customer Service, We have been loyal customers for over 25 years, and this is the 1st time I’ve felt the need to complain. For some reason you have removed both the Kung Pow Chicken & Shrimp options from your lunch menu. These were our favorite items on your menu! PF Chang’s also changed the sauces. My question is why did you make these changes, as the old ones were perfect?? We were very disappointed with the new lettuce wrap and new Spring Roll sauces.. 👎🏻 My husband and I ate at your Bridgeport restaurant on Oct. 22, 2024 at around 1PM. We expected to order our usual, but found no Kung Pow options on your lunch menu. We were headed to the movie afterward, so did not want leftovers. Plus, the Spring Roll tasted off as well, so I did not eat it! Needless to say we were both very disappointed! We often celebrate birthdays & anniversaries and bring our entire family to PF Chang’s, even though we live in Vancouver, WA. and have other very nice restaurants much closer. I’m hoping you will reconsider these lunch changes you’ve made and put your Kung Pow items back on the lunch menu, and will go back to your old, and delicious, sauces.

Thank you.

PF Chang’s, disappointed. I ordered food online for a special occasion. The food was terrible. The won-ton soup was salty and the wontons were overcooked and mushy. We threw it out. The beef in the kids meal was chewy, grizzly and fatty. We threw it out. The kids chicken was inedible. We threw it out. This is by far the worst PF.Chang’s!!

I visit this airport PF Changs almost every time I make a connection with Delta. I sat down and was greeted about 8 min after arrival. It was not busy at all. Many seats are available. Before I was greeted, I did have to ask if there was anyone who could take my order. Then I ordered the egg drop soup, which I order every time. I asked for the “wonton noodles” that come with the soup x 2. The waiter Breann(?) brought me the soup and I asked where the noodles were that go with the soup. He said they were coming as he quickly walked away before I could ask if he knew what I meant. So no water and no “wonton noodles” for the soup. Then ten min later he delivered fried stuffed wonton and finally the water. I said no not those the “noodles” that come with the soup(third time asking). He abruptly said no sir you did not order that. I said yes I did order that twice. RUDE. So this is why I’m writing this letter and will forward one to the corporate office as well. By the way, no one offered me an apology and no one offered any resolution. I did speak to the manager. I will never step foot in ANY PF Changs again. 30 years of good food was ruined by one waiter. I sincerely hope this particular waiter will treat his next customer with more understanding and good service.

Hi. I am a rewards member and was checking your menu to order a Family Meal tomorrow night. perhaps you can imagine my surprise when a) you no longer have Family Meals to go but it is now listed as Graduation Meal. and b) for the family meal for two has increased to $50 about a $24 increase for the same product. I called the Chandler location and they also were shocked about the price increase. I am retired and on a fixed income and finally, we found a good restaurant that we could splurge on about once a month. We told our friends about it also. Can you give an explanation for such a huge increase other than the usual “supply chain and staffing issues”? Certainly doesn’t give us a warm and fuzzy feeling to recommend it. P F Change going forward.

July 20 was our 60th Anniversary.

After our party I, my wife & my son decided to go for dinner arriving at P.F Chángs at 10: 00 pm to be told to Wait for;10 minutes. 2 more couples arrived at the same time & were told to also wait. Tried to order 3 Heinekens. Were told: Not served, Then ordered Stella instead,, After 10 minutes the waiter told us: They were out of Stella. We Settled for another brand. Our appetizer arrived before the beer. The main meal arrived about 20 minutes late to be told: Not enough servers as the management told several servers to go home.

Tonight is my 87th birthday & hope to get a better service & quicker service!!! UNQUOTE