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Progressive, Commercials! This is the best commercial I have seen in many years. The rabbit named Hoot. Very good!

Progressive, Lost Trust. I believe insurance companies are suppose to be about trust, trust that you are there. I have an ongoing issue with Progressive. I started a policy, presented all documents needed and verification for PIP, as I live in the state of Michigan and Insurance can be pricy. You must have No-Fault and you must provide proof that you have medical coverage. The first policy all was well. The second policy was approaching and I needed to sign. I received emails almost daily that it was approaching, policy was ending I needed to sign and pay for the renewal to be valid. I called and spoke with numerous agents concerning the documents stating I was covered medically and this would cut my insurance payments installments in half of the nearly $500 they were charging me. I emailed the documents, faxed and mailed them, they never received them , I’m told. Agents at times would say, ‘I see them being processed” , the next call, no one sees anything. I eventually made the payment, so I would me covered. I can’t say this is all of Progressive per say, I know that if you tell someone that there policy is ending and not to worry the documents will be processed, they think they can trust that, so they make the payment and then call again two weeks later and no one can find the documents at all. I thought Progressive was better than this. It’s already difficult being a single woman or man in Michigan paying what is required, why take advantage of them. If you fall through mid policy and go to another insurance company to have affordable insurance, they will then process your documents and apply it to your credit report.

Progressive, Disappointing Customer Service. I opened a Home Claim on March 17, 2025. I followed the link in the email to connect to my Desk Claim person, I called left a message never heard back and continued making calls through Friday. After my last call to her that Friday March 21st, her supervisor called and apologized that my claim was transferred to someone else who was going to be on vacation that whole next week I found out later. He said if I needed anything to call him and he gave his direct line. Later that day I called him to see if I should move my dad to a hotel and if it would be covered, never received a call back. Then that Monday, March 24th the original claim person called finally. She stated she was taking the claim back and would reach out to the 2 companies involved and call me back that day and that she would need a week to get everything figured out I guess. Needless to say she never called nor has anyone else. I called today again, and left messages with everyone still no response. Tried to call various numbers to go up the chain of command as I care for my dad who is 95 years old with a lung disease, my daughter and granddaughter in the house. I don’t know if moving him out is covered or not because I can’t get a call back from anyone. Don’t know if any mold is in the house, since the last mold sample done which was on March 21st. I called a restoration company to come out. This whole process from the start has been very upsetting and stressful I can not believe that no one has the consideration or common decency to return a simple phone call. If I ran my company like this I wouldn’t have a company. Obviously, they dropped the ball and hopefully we all in this house will be safe.

Progressive, Terrible communication for a new customer.I recently acquired a 6 month Progressive auto insurance policy. I have contacted Progressive 4 times that I have never received a hard copy of my new contract, nor a membership card…Nor the telephone number for emergency roadside assistance? I have previously threatened to contact Better Business Bureau and not renew my policy when it comes up for renewal. I am not able to download the contract documents, nor membership card by computer. And I have never with previous car insurance companies had the need or necessity to Ever Request a copy of my initial New contract and membership number for a new policy.

Progressive, Unfair $40 “Cancellation Fee” After Fully Paid Policy. To whom it may concern: I paid my AZ Progressive agent over $900 for a full 6-month premium, with no claims filed during that time. Two days before the renewal, I notified them that I would not be continuing because I found a better rate elsewhere. Instead of refunding me for the unused two days, Progressive kept the money and charged me a $40 cancellation fee, even though my 6-month policy was fulfilled in full. I was never told upfront about a cancellation fee if I chose not to renew, and now I’m being hounded by collections and threatened with damage to my credit over this $40 charge. This is completely unfair to loyal customers who pay in full and meet all obligations. I’ve reported this to the Arizona Department of Insurance and will file a formal complaint if Progressive doesn’t resolve this and stop collections. People deserve transparency and respect, not hidden fees and threats after honoring a contract.