Reach Ruby Tuesday Corporate Office 

Rude service and bad food on 11/9/23. Our server/host was extremely rude after asking him twice for silver ware, yelled at us, and slammed his little kiosk door where the silverware was kept. When we asked for the manager, he said, “Go find him”. I walked to the bar, Manager slowly came out and indicated his server was overwhelmed. Overwhelmed? There were like 5 tables being occupied of maybe 20 available. My wife lost her appetite, I had one bite of my nasty burger, and we sent food back. Had I been the manager I would have fired the server/host/Carlos? on the spot.

we drive 45 minutes to get the specials with (coupons). Twice the servers forgot to honor them. The last time the manager was really nice and told me when I come back she’d give me a free meal because of the mix-up. well went back today (2 weeks, ) I was told she no longer was there, that she didn’t work out. and I was not even given a discount .. Probably won’t be back.

I visited the Ruby Tuesday in Tallahassee, Fl on April 7 and was billed twice on my credit card for the same meal. I contacted the restaurant and they have done nothing. I am now going to contact my credit card company and also file a complaint with BBB. I’ve tried to reach the restaurant but they keep hanging up and then later putting calls to voicemail. I guess they don’t want my business ever again.

Ruby Tuesday in Inverness, Fl. has a room on the right side as you enter which is usually noisy and crowded with tables set too close to each other. On Sunday, Nov 6, after my husband and I (both USAF retired and veterans of the Vietnam War era) left a concert performed in honor of military veterans, went to this particular Ruby Tuesday. We were wearing attire showing that we were veterans. There were plenty of open tables and booths on the left side where we prefer to sit and the right side was again fairly crowded. We were refused a seat on the left side. Before we walked out, I spoke with a young guy who claimed to be the manager on duty. His explanation for the refusal to sit us on the left side was that he had just released the server from that side. It is sad to hear that a server could not walk 10 or 15 feet to the other side to put a plate on the table while those of us veterans left our homes and families to serve thousands of miles away and put up with hardship that does not compare to an additional few steps. This location is one of the worst when it comes to customer service. Someone forgot to tell the staff that this is veterans appreciation week all over the United States. It is likely that I will send this to our county newspaper to let our other people know how Ruby Tuesday shows their appreciation of military veterans. Needless to say, we chose to leave instead of having a meal in an uncomfortable area of the restaurant.

A 6 oz steak was half gristle and fat, the potato was old and not white, but a gray color and the wait staff was not around, nor stopped by right after meal delivery, to see if everything was OK. The meal was delivered by the hostess. We were kinda rushed and could not take the time to run someone down and try to fix it. When we left, we both had the comment “I never felt like this before, I just ate dinner and am still hungry.” Today we tried to enter our ticket in the rewards program, but they changed it from last time. The URL on the receipt does not connect directly to the rewards site anymore. Hope the time doesn’t run out as it is a weekend.