Dear CEO Please address the following issues: 1. Samsung OLED TV. Model No: QA65S90CAKXXS. Serial No: OQ893 NJW 900161A was purchased on 8 October 2023 at around $4000. 2. Why are there 3 faulty break downs within 2 months? 3. First faulty break down, red line 4. Second faulty breakdown – volume is uncontrollable, soft to loud. 5. Third faulty breakdown – cant be switched on 6. I want to know why this set has broken down 3 times within a span of 2 month each time. 7. While my family and I can’t watch TV till you technician comes on Tuesday (30 April) between 12 to 3pm, Samsung has to reimburse me for the days that we can’t watch because the provider will still charge me. 8. I want a guarantee from Samsung that this set particularly won’t break down again within 2 months or at all 9. if it does breakdown again, I am asking for a new TV set to be replace because this set is definitely faulty. Did you have any issues recieing my payment? Likewise, I should not have any issue with the TV set I bought. 10. I will pursue with the courts and other government agencies on this faulty model and informed other consumers who has faulty Samsung products to do likewise. 11. I will begin blasting on social media platform to inform consumers not to purchase Samsung TV because they are cheating consumers with bad quality TV. 12. Samsung even does not have the service to fix my TV on Monday (29 April) after all the breakdowns. Looking forward to hear your response.
Dear CEO
Please address the following issues:
1. Samsung OLED TV. Model No: QA65S90CAKXXS. Serial No: OQ893 NJW 900161A was purchased on 8 October 2023 at around $4000.
2. Why are there 3 faulty break downs within 2 months?
3. First faulty break down, red line
4. Second faulty breakdown – volume is uncontrollable, soft to loud.
5. Third faulty breakdown – cant be switched on
6. I want to know why this set has broken down 3 times within a span of 2 month each time.
7. While my family and I can’t watch TV till you technician comes on Tuesday (30 April) between 12 to 3pm, Samsung has to reimburse me for the days that we can’t watch because the provider will still charge me.
8. I want a guarantee from Samsung that this set particularly won’t break down again within 2 months or at all
9. if it does breakdown again, I am asking for a new TV set to be replace because this set is definitely faulty. Did you have any issues recieing my payment? Likewise, I should not have any issue with the TV set I bought.
10. I will pursue with the courts and other government agencies on this faulty model and informed other consumers who has faulty Samsung products to do likewise.
11. I will begin blasting on social media platform to inform consumers not to purchase Samsung TV because they are cheating consumers with bad quality TV.
12. Samsung even does not have the service to fix my TV on Monday (29 April) after all the breakdowns.
Looking forward to hear your response.