Reach Samsung Corporate Office Headquarters 

Samsung, Refrigerator Ice Maker Issue & Poor Customer Service. We purchased a Samsung refrigerator from Home Depot, and unfortunately, the ice maker has started malfunctioning. It now produces slush instead of ice, and water is draining into the refrigerator compartment, creating a mess and risking damage to our food and appliance. I contacted Samsung customer service, and at first, they said a technician would be sent out to repair it. A week later, I received an email—not even a phone call—saying they couldn’t find a contracted service provider in my area. Essentially, I was told there was nothing they could do. This is extremely disappointing. We purchased this appliance in good faith, and now we’re left with a defective product and no real support. I’ve kept all my receipts and communication records and am requesting that Samsung either: Send a qualified technician to complete the repair, or Replace the refrigerator with a working unit.

Samsung, Visual Voicemail problem. My Samsung S23 is one year old. It has worked very well. Then at the beginning of April, the Visual Voicemail stopped working and the only way I could know there was a voicemail was to call *86 just in case. As a psychologist, it is imperative I know if a client has left a voicemail. Checking was draining the battery, as was each time the voicemail would try and reboot, despite restarting the phone over and over. I called Verizon, and they tried helping and then explained it was a Samsung issue. Suddenly, it worked again for 2 days, and then stopped again. 3 Samsung reps tried helping and couldn’t. I looked at the app in the settings and there are Hundreds of complaints from people with different Samsung phones and different carriers. I tried attaching some of the messages that come up on my phone when the voicemail fails and tried sending it to the CEO per the email address on the site. Said error – try again. Please do something to correct this ASAP.

Samsung, Do not buy from Samsung. The Worst Customer Service ever. Purchased a Phone on website and have been trying to report issue with the phone since day 2 and have been getting the run around! I have sent email and chats to where they direct me, and everyone says they are unable to assist and transfer and pass the ball to another agent. Now what they say is I passed my deadline to exchange! I have been reaching out since Feb 1st, 2025, and nothing has been resolved. on Feb 6 went to my carrier as they instructed me to, and my carrier said that I have to contact Samsung because that is who I purchased with. The carrier called with me to Samsung, and we got nowhere! Samsung even told me to take the brand-new Galaxy 25 to Tech place to get checked and they even told me they could not help that it has to be Samsung! they are washing their hands after I paid cash for this device and do not even help to get exchanged and I have the Samsung care that my phone should be exchanged, and nothing has been done to resolve the issue. I have sent proof of conversations as I have now screenshots of the chats. I am Never buying phones through Samsung again! If corporate needs evidence, I have them please reach out to me.

Samsung, Sent in a Samsung Z Flip 6 phone to fix and is still under warranty and they refused to fix it. Will never have faith in Samsung again after buying their cell phones, refrigerators and televisions. Just recently Samsung told me that I have to pay out of pocket.

Samsung, Do not buy washeing machine. Warning Warning Warning!!!!!!!!! Do not buy from Samsung! No support just the run around. No repairman has showed up to fix look or do anything and can’t get the Supervisor, case worker, or anybody to help with the matter. It has caused a lot of damage to my house, baseboard, flooring. insulation, and kitchen cabinets. As of today, Washer has not been repaired and the damage to my home has still not been resolved. My Washer was only two weeks old before the machine flooded my house and caused all the damage and the washer broke. Requested a RA # to return the item and that still is not resolved. So the nightmare still continues. Do not buy Samsung!!!