Reach Samsung Corporate Office Headquarters 

Warning warning Warning do not buy from Samsung no support just the run around. Their repairman fixed nothing but he did damage my fridge, baseboard, and kitchen cabinets. As of today fridge has not been repaired and the damage to my home and fridge has still not been resolved. My fridge is under a year old.

My dream and aim of If ever I could visit the Samsung headquarters, whatever my dream goal is, I would like to see your office.

If we spend money, only the headquarters of Samsung in the United States

Samsung Gas dryer almost caused a fire in my house. We have a Samsung dryer that has been leaking gas making the several areas of the house smell like natural gas. This was making the kids and my wife and I sick. We called the gas company and they checked our system but there were no leaks. We check the dryer with a gas meter and there was a leak. We contacted Samsung and they have been giving us the run around. They sent a repair company which found the ignitor defective and leaking gas. The techs were on the phone when doing some repairs or testing when a fire broke out in the dryer. It did small damage to our flooring and the entire dryer and laundry close smells like a dumpster fire and ashes. We have contacted Samsung repeatedly but they have ignored us. We have been without the ability to do laundry for over a week. Samsung is unprofessional and is not helping. We will file a complaint with the Consumer Product Safety Commission since we read online others having similar problems. We have contacted Samsung customer service but they have not been helpful. We had to purchase new appliances. I feel this company is dangerous, unreliable, and vindictive. They have no mannerism and do not respect people. We will never buy Samsung ever. They said they would pay for the damage and dryer replacement but thus far they have a very ruthless employee that keeps badgering us each time with new demands. They are unprofessional.

Samsung, There is no access to user manuals and guides and your model numbers are not recogized. Samsung this 32″ QLED60 was unpacked today [delivered 12/10] and is a miserable failure. All I wanted was something I could read. Your enclosures: unpacking and installation guide is a no-alphabet guide that doesn’;t make sense and the print in the Simple User Guide is too small to be read. I couldn’t download either on the website, as your site didn’t recognize the model number. Still waiting for AI to give me a person since their URL didn’t work. I am so done with Samsung, including my phone that I’ll be switching to another vendor.

Samsung, I participated in Samsung’s mid-October sales event and have experienced nothing but issues with my orders and trade-ins. I was promised a $400 trade-in credit for my S21 FE 5G when purchasing the S24+. I returned my phone the day after receiving my S24+ using the forms and shipping label included in the order, as directed. Now, Samsung claims my trade-in was an S21+ 5G, not the S21 FE 5G I returned, and has reduced my credit to $250.

To make matters worse, the phone shown in the inspection photos is not mine—it’s a black phone with deep scratches, while mine was a purple device in perfect condition, always kept in an Otterbox Defender case with a screen protector. After weeks of trying to resolve this, I’m being told there’s nothing that can be done, and I can’t even get my original phone back. The trade-in process has been incredibly frustrating. I was assured by multiple representatives during the sales event that all S21 models, including my S21 FE 5G, qualified for the $400 credit. Despite repeated chats and calls, I’ve received no resolution. I’ve spent hours trying to fix this mistake, and Samsung’s support has been dismissive. I’ve even been disconnected from chats and hung up on. This isn’t the first issue I’ve faced. During the same event, my S24 FE order was delivered without a required signature and ended up with my neighbor. Thankfully, they returned it unopened, but the experience was nerve-wracking. Additionally, my FE Buds were missing, though Samsung eventually sent those after more follow-up. As a loyal customer for over 40 years, with more than 40 Samsung devices in my household, I’m deeply disappointed. This is the first time I’ve felt so frustrated and unsupported. I rely on a fixed income and only upgraded my phone due to the trade-in savings promised during the sales event. I need Samsung to address this situation and honor the $400 trade-in credit for my S21 FE 5G.

Please escalate this complaint to someone who can review my account and resolve this matter. The discrepancies in trade-in values and the mishandling of my return need to be corrected. I love Samsung products, but these recent experiences have severely damaged my trust in the company. Thank you for your attention to this issue.