Simple Mobile Corporate Office Headquarters

Concern with customer service after my debit card number was stolen and used as the first transaction to put minutes on a simplemobile phone. then the buying started. I have called the number and got no where with the 3 agents. I have used the online chat, only to be told they do not do transactions like that. I posted on simplemobile facebook page and I got a message back to please use the link. which i did, only to be told they do not do transactions like that. to me all it would take would use my cancelled debit card number and search who used it to add minutes and then start ordering, but i get no where. I am just frustrated and each time i was told you have to contact your bank. I've told each one I did that first. this is my experience with simplemobile

Really disappointed with simple mobile service .
I called today to active new simcard to my old phone number that ends with last 4 digit 9015; but I was not happy at all with the service of the 2 agent that help me over the phone, 1-(Joan / employee ID 51114) 2- (Amephil /
011514343) I recently came back from a trip overseas , I lost my old phone iPhone 5 including the old sim card and all the information on the phone, so I called simple mobile customer service for help, the 2 agents asked me to verify the old sim number or zip code, I then told her I lost my phone over seas so I don't have the SIM card number, then she asked me to tell her Zipcode , I told her about 5 zipcodes , she said oh it's not correct, I really don't remember the zip code because I opened my Simple mobile service long time ago, about 8 years ago, so I don't remember where exactly I activated my service. Anyways I didn't get the help I needed and I am really disappointed with the service I got from the 2 agents, I didn't like their voice tone, sounded mean to me because I kept telling them to help me activate my line, so unfortunately I am going to change my service into another company, because I didn't get the help I needed and I didn't like the service at all . Thank you.

I purchased a $40 plan online and was told that I purchased a data only plan. I read it before confirming it and it stated unlimited talk, text and 4gb. I went back into my account to confirm it and it showed that I had a pending transaction. Called customer service and eventually got threw to the supervisor. Out of all people I would not think he would be as rude as he was. He told me that I had to purchase another plan and wait 3-5 days for a refund. Why in the hell would someone purchase all data from simple mobile at that? Needless to say he stated that he did not care that I had to wait 3-5 days for a refund and that I am not the only one who said they know what they read. I think that maybe Simple Mobile need to get into their web page and make sure that the product offered is the same product advertised. All I know is that I better get my money back, and I am sure you dont care that you lost a customer. At least offer some English and customer services classes if you are going to employ foreigners. PISSED!

I HAVE TRIED TO CALL THIS NUMBER NUMEROUS TIMES AND IT WILL RING UNTIL FINALLY DISCONNECTS ! WOW! AMAZING, THE WHOLE COMPANY NEEDS TO GET IT TOGETHER