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SpeeDee, I Went to SpeeDee with my truck. Was told that I needed a transfer case. I did not agree with that. So, after they replaced wrong part, I went to reputable Toyota shop. Was told that there is nothing wrong with my transfer case and need rear wheel bearing, not transfer case. Manager was extremely rude and unprofessional. Will be reporting them to BBB, Credit card company and local news.

Just letting you know that Speedee Lube in Marble Falls needs to hire competent people. I handle the maintenance on the ambulances for Marble Falls Area EMS service and have been doing business with them for a couple of years. All I asked was for them to change the oil in the diesel engine, the oil and filter for the Onan generator and grease the chassis. There were numerous times the chassis wasn’t lubed or the generator oil wasn’t full and had to add to it myself. Just this last service on 7/21/23 when the crew brought it back to the station, I checked it and again it wasn’t lubed. This is an on-duty ambulance and they couldn’t go back then. Today a different crew took it back to get it greased. When the crew came back I checked it again and they lubed the ball joints but not the tie rods. I called up to talk to the manager and they connected me with Ryan. He said he was the one who greased it and thought he had gotten all the grease certs. I informed him he missed these and that we will not be using them anymore. If the manager can’t even do the job right then it’s no wonder the attendants are incompetent. Since this, I happened to look at some sites on the internet and it seems a lot of your stores operate with incompetent and rude people. We were operating under fleet maintenance and they went up almost $100. compared to previous times. It seems that the management has changed three times since I started using them and with each change, it went downhill. Just wanted to let you know that you have lost another customer.

SpeeDee Changed My Oil instead of just adding 1 Quart

I visited SpeeDee 14014 Montfort Dr, Dallas, TX to have one quart of oil added to my car. However, without consulting me, employees emptied the oil and replaced it with a different one and also replaced the oil filter. When they informed me that they were changing the oil, I told them that I didn’t want it to be changed—I only wanted them to add one quart. Unfortunately, it was too late, and they proceeded with the oil change. Afterward, they charged me $91.72.

As a result of this unauthorized filter and oil change, I incurred additional expenses that I had not budgeted for. I kindly request compensation for the cost of the filter and the price difference between the oil provided by your service personnel and the oil used by authorized BMW service centers. I have the service report, which indicates that I recently changed to a higher quality, BMW-labeled oil, along with an oil filter. I claim for label and price difference I am hopeful that you will take prompt action to address this matter.

I went in for an oil change today and the was a very odd incident at the location. The female worker behind the desk got into a heated argument/fight with several workers whom were working on the oil changes. This made the oil change take nearly 2 hours. Very ridiculous and highly unprofessional. I got my oil changed specifically because I was going on a trip for Mother’s Day weekend. Later in the day around 7 pm I hit the freeway and heard dragging under my 2010 Prius. I had to pull over and sure enough the undercarriage cover was dragging and unfixable…and there was zero clearance under the vehicle to deal with it on the side of the road. Needless to say, the vehicle was inoperable and the trip was out of the question. VERY terrible service and it put me in a very bad predicament. I need someone to contact me immediately to resolve this issue.

Store #7041

Fair Oaks, CA, 95628