Reach Speedway Corporate Office Headquarters 

Speedway, Terrible customer service. There is a certain Speedway location near me where 99.9% of the time, the clerks are unfriendly and not versed in their job. It is Always a hassle when I go this location. Today, I asked for a receipt prior to my transaction and yet again, I was not given a receipt. And when I asked for it, the guy was rude about it!

Speedway, not enough employees to cover to cover busy times during shifts, store manager unreachable because no working telephone for store, broken machine at pump that locks your card inside, but warning note not on machine; manager does not contact customer who has had a problem, manager does not deal with existing problems at store. On Friday, 2/21/25, my credit card got stuck in a machine at the pump, and wouldn’t come out. Prior to this happening, it was known by store personnel that the problem existed & the machine was broken, but there was not a note on the machine to warn customers about using it. The store is poorly staffed, especially during known busy times, so my problem at the pump had to wait until customers cleared out before the clerk could come outside. When someone came to my aide, the key to open the door of the machine did not work, so they could not get my credit card out. I had erroneously put my credit card in the “Rewards” machine, rather than in the actual pump, but the Rewards machine told me to enter my card (meaning a Rewards Card, the same size & configuration of a credit card) & there was a programmed was way for it to be sent back out, but later I learned the machine was broken. The store clerk was at a loss as to how to help me “cancel” & get my card back. I was told the manager was scheduled to work the next day, Sat. (2/22/25) 4:00 AM-2:00 PM, so I left my phone number with the clerk & went home. When I went to the store on Saturday, I found that I had missed her, for she had left her shift early; I was not given any was to contact her by the clerk on duty, except to come back the next day. I couldn’t understand why the clerks or the manager seemed to care that my credit card was stuck in their machine. Obviously, the manager didn’t care that her customer had an unresolved problem with her credit card at her store, she had not called me or left any info about the the resolution of my problem with the clerk who had relieved her early on Saturday, nor had she left any alternate way to get up with her, (I learned when I went there on Saturday that the store’s phone, which I called many, many times on Saturday before I went there, had always been busy, had been disconnected sometime previously). The clerk told me she was working the same hours on Sunday, so I resolved to give a store visit another try the next day, Sunday 2/23/25, on my way out of town. And that attempt proved futile, also, for once again, the store manager had left work early, & was gone by the time I could get there. But the clerk working did act like she cared about my problem. She acted like having my credit card stuck in their machine was a bad thing, and the situation deserved her time; she told me that my credit card had been retrieved from the machine & was in the store safe. I already knew that no one could open the safe except for the rather undependable manager. The clerk I saw on Sunday was kind, treated me with respect, and took my number again when I asked her to tell the store manager to call me. (So far, as of 5:00 PM on 2/24/25 today, I have not received a call from the store manager. I am disabled and at times not very mobile, so today I was unable to go by the store anytime during her shift of 4:00 AM-2:00 PM (there are only a few hours during a shift of those times when I could even go, for I’m unable to go anywhere until afternoon on days that I can move), though I have no faith that she would actually be there during that time frame when I could get my card out of the safe. I’m sure that SpeedWay must have some sort of emergency plan, because hopefully they see that human beings are fallible. If they do have a plan to handle problems such as this when the manager is not able to be at the store, then either no one at my local SpeedWay has been advised of the details of said plan or they wouldn’t know what constitutes an “Emergency” if it jumped up & slapped them in the face. It’s quite clear to me, a former Store Manager of a Denning Enterprises Convenience store in Cary, NC, a former public school teacher & a former local Director of a multi-million dollar federal government plan, that the Corporate Office of Speedway has some work to do at their store in Siler City, NC.

Speedway, I was injured in a fall at a Speedway. Their “Shift Leader” insisted I go by ambulance to the local hospital. She assured me that all would be taken care of. A few weeks later I received a $3300.00 ambulance bill. I’ve returned to the same store every Monday (6) total to request to talk to a regional/division manager about all bills associated with the fall. I’m always told “he will call you” I’ve left my # each time with no call back.

Speedway, Customer Service Line. I’ve tried reaching someone at the customer service line for days. I’ve waited on hold for extended periods of time. No one answers the line. Over 5000 rewards points were deducted in error. Please rectify.

Speedway, Will Speedway enlarge the store at the Old Hwy 27/Whittmore St. Saint Johns, MI location (across the street from the Kroger supermarket store) with a ‘Food Bar’, with attendant coffee services & ‘fresh’ sandwich making service, (its really needed & would update the store)? It’s a very cramped space to stand and make coffee & sandwiches are always dried out from sitting in the heated machine.