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State Farm, My husband had an accident on August 8, 2024. He was at an intersection waiting to turn left and a women coming from the other direction hit his car. The women ran out of her car and blamed my husband for the accident and said he hit her car. We think she probably was on a cell phone and did not want to get in trouble. The police seemed to also blame my husband (who was in shock at the time and did not say much) State Farm claims took her side and blamed him to. We called several times and got misinformation from several different claim’s handlers about everything we called on. His car was towed because she damaged the tire. It was towed to a towing place nearby. We were told his car may be totaled, even though we insisted it was not and so did the place it was towed to. It was then towed by State Farm to a salvage yard 35 miles away from home and left there for 5 days. We could not get any information about the car from anyone in claims and called all week long. Finally, the car was towed back to the place where we wanted it fixed. Then State Farm told us the whole situation did not have to happen. Well, thanks for wasting five more days we did not have a car. We were upset about the whole thing and requested a claims manager more than five times. We wanted to complain about the service we got and asked that the claim be reviewed, because the damage to our car should have told the story. The other driver we fell apparently lied and blamed my husband for a claim she caused. State Farm is blaming my husband for the accident and not looking into anything. We are so upset we cannot even sleep at night. If you are thinking about State Farm my advice to you is Don’t do it. We had State Farm for 40 years and this is the service we got. If we had known, we would have been gone a long time ago. If Corporate would like to comment I would love to hear it.

Feb 2024 will be 1 year since the water damage claim. My home is not repaired, a lot of money is still owed to me, and I still have a pod with all my furniture and clothes outside my home. State Farm gave me a place to live for 2 months. Adjustor never responds and State Farm doesn’t have any checks and balances. Try making a complaint or getting a supervisor. Stay away from State Farm. I’m sure I will be dropped when this claim is finally closed out. Has anyone ever had a good experience suing an Insurance company? I’m hearing it’s not that hard to succeed.

I am writing to you regarding the disappointing service that I received with State Farm Insurance – Indiana. Let me begin by stating that I joined State Farm Insurance in April of 2024. I was a member of Farmers Insurance (formerly Met Life Insurance), for over thirty years of membership. My late husband was a member of State Farm Insurance at his passing in April 2024. I contacted State Farm, hoping that he had a life insurance policy, but did not. This did not stop the insurance agent from convincing me to join State Farm to save money. With my husband passing, I thought this would be a needed thing to do. I worked with an agent (Noah) for several days to relate both my car and home insurance policies. Here is where things go wrong. The agent (Noah) did not properly create my profile for my declaration from my old policies to the new policy with State Farm. This left me without a rental car. Which I did not find out until I was involved in a hit-and-run accident on November 10, 2024. Without the rental car coverage. I was left without transportation for over two weeks.

I was able to speak with another representative and was told that if I provided my declaration from my past insurance carrier, they could honor the rental car policy if it was listed. Well, I provided this information and then was told “This doesn’t prove anything”. So, once again, State Farm changed the rules.

In the future, please do not persuade people to change and/or sell policies during a bereavement period. I did not have the time, nor the inclination to check behind the agent (Noah) at that time. I am a senior citizen and with funeral arrangements, and many other details. This was the worst possible time to make these changes. Please respect this period and stop pushing policy changes on customers.

Now, I understand that the policy will not be updated until the next period.

Very disappointed!

I canceled my homeowner’s insurance with State Farm on 11/2/2023 when I asked how long I can expect to get my refund check they said 2 to 15 days.

I received a check for $820. and deposited the check only to find out they canceled the check and refused to reissue the check that I am legally owed.

They said their accounting department couldn’t check and asked for me to provide proof after Noah in Acworth GA stated they canceled the check and have no idea why. When I asked when it would be reissued, he said I have to show proof it was canceled — just after he stated they canceled the check. Each time I call in for status I get someone who does not speak clear English and hangs up!! Great company to buy from – you do not matter to them you are number cash, ca ching!

I am curious to understand why my Drive Safe & Save Discount decreased significantly from about $31 per 6 months to $3 per 6 months upon renewal. Unfortunately, my agent was unable to provide me with a clear explanation as they have no control over the program. I would like to know the reason behind this change so that I can improve my score. Additionally, it would be helpful if you could inform your customers of the reason for this change. I would appreciate a detailed response.