Reach Stater Bros Corporate Office Headquarters 

Stater Bros, Rude employee. I was at the Stater Bros in Chino Hills and noticed only one register open for full checkout. The line of about 7-8 people extended from checkout #4 to #7. I began walking to the end of the line when a female employee, Elizabeth, walked up to a woman who was at about the mid point of the line and told her that she was opening #7. There appeared to be a language barrier as the woman pushed her cart towards a quick check line. I continued pushing my basket towards #7 and began placing my items on the counter to check out. Elizabeth said, “She was next in line”, pointing to an elderly lady in a motorized cart. I asked, “Do you want me to put these back in my basket?” Elizabeth replied, “Yes, she was next. “ I began placing the items back into my basket and the elderly woman said, “ That’s ok. You go ahead.” I said, “Are you sure?” And she replied, “Yes, of course”, knowing she had just rolled up and had not been waiting in the previous line. However, Elizabeth was visibly angry. She never greeted me or asked me the typical,”Did you find everything ok?” She hurriedly checked my items and handed me the receipt. I thought she was having a bad day until she greeted the elderly woman and began a conversation with her. I mention “elderly” but I believe she may have been younger than I am (I’m 65). I do not feel I did anything to deserve this rude treatment by Elizabeth and felt that she should have walked the original woman from the line over to #7 to avoid the confusion instead of telling her, then walking through the #5 checkout and over to #7 to open since she lost sight of the original person she deemed “next in line”. After Creating this confusion she added to the tension of the moment by asking me to place my items back into my basket, which I was doing until the elderly woman restored logic to the situation. Elizebeth was visibly angry and rude in her tone and demeanor and all I wanted to do was patiently wait my turn and pay for my items. I don’t usually complain about customer service but someone needs to remediate Elizabeth on proper service. I’m certain if she owned this market she would have treated me differently.

I am an Event Director for the LPGA Amateurs of Orange County. I am also a frequent customer of the Fountain Valley store. I am spearheading a fundraiser for Breast Cancer Research called Play4Pink. I am looking for donations or possibly a supply of water for 144 players. I have a formal letter with links and tax id information I can send if I can get either an email address or I can also send a physical copy if that is what you require.

Any donation would be extremely appreciated.