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Texas Roadhouse, Great food, great customer service! We have been going to the Texas Roadhouse in Stroudsburg for years, and Andre is hands down the best server we’ve ever had. He’s watched our kids grow from little ones into teens, and every time we visit, it feels like reconnecting with a friend. On our most recent visit, he saw us walk in and immediately asked the host to seat us at his table– it’s that kind of personal touch that keeps us coming back. Andre’s personality truly shines. He’s always upbeat, attentive and goes above and beyond to make sure we’re happy. He even inspired us to donate to the Make-A-Wish Foundation during our last visit, which speaks volumes about his character. He remembers what we like without having to ask, even if its been a long time since the last visit, and that level of care makes all the difference. We can’t say enough good things about Andre–he’s a true gem and a big reason why Texas Roadhouse feels like home to our family!

Texas Roadhouse in Decline. I have been going to the Texas Roadhouse in Kokomo, IN for years. Something is Seriously wrong here. Placed a “to go” order and was informed they were out of baked potatoes??? Last Sunday, I went with family to eat…the wait time was absolutely ridiculous, but finally got to order. After waiting for the food, steak & baked potato, it finally arrived and I was shocked! The server set our plates before us…only the steak on the plate! Was told potatoes would be up soon. The steak was cold, so not sure how long it sat in the back before it was served? This Manager, if he continues to manage this way, will get this Texas Roadhouse shut down! I’m Done with the Kokomo, IN Texas Roadhouse!!

Texas Roadhouse, Not a place to go if you have anyone in a wheelchair in your party. Attempted to take our parents out for their anniversary at 5pm on a Monday evening. The restaurant was not even half full and were told we had to wait to be seated because we needed a table so it would be handicap accessible. As mentioned, there were plenty of empty tables because they were not busy at all. But those sections of the restaurant were not open due to not having servers. So, the party ahead of us along with our party would have to wait for the 1 table that would accommodate a wheelchair. Long story short, one of the managers approached us with an attitude and it went south from there. We ended up leaving and going somewhere else to eat. Not the first time we have had issues getting a table due to someone in our group being in a wheelchair. Might as well have a sign out front that reads “Wheelchairs not welcome” .

Texas Roadhouse, Angelika our server was amazing. Up selling not only on food but drinks as well for everyone in the group. She had a bubble personality and very attentive. Aaron the manager made an accommodation for me. A big thank you to both of them for outstanding customer service. Which is hard to find now days. Oh yes the food was great too. 👍

Not meeting time requirements. Did an order online to get food, online said the order would be done by 1837. I arrived at 1837, went to the window and was told it wasn’t done. I waited for 10 minutes and left. Was finally notified at 1859, 22 minutes after the website said it would be done. Was on a timeline and couldn’t wait. This will be the last time I order from the Texas Roadhouse in Somerset, KY. BTW, timeline was the Derby that I missed because it wasn’t complete!!!!!!!!!