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Tire Choice, Worst shop I’ve ever experienced. 5720 Ranch Lake Road. I cannot believe a shop like this can remain in business. The manager is so incredibly incompetent. My girlfriend has been to this shop 4 times for new tires. Replaced two tires. One had pin hole in the side wall. Was even told by the tech it wasn’t under warranty. A new tire with a pin hole. Now tire replaced and the valve stem was installed incorrectly and leaks. The techs are lost, the inside guy cannot use the computer, and the manager…..well you get the idea. Who owns this place? Fish rots at the head. It’s like we are being punked. Zero Stars!!!!!

Tire Choice, Poor Experience with Tire Choice. I brought my low-mileage 2011 Mercedes E350 to Tire Choice store #1655 at 1530 N. Highway 190 in Covington, Louisiana, to replace a damaged Nexen P265/35ZR18 tire. I chose this store because they were listed as a Nexen dealer, and I wanted to replace the tire with the same brand. However, the manager informed me they “don’t make those anymore” and recommended an equivalent Kumho tire instead. To avoid imbalance, I decided to purchase two Kumho tires. While the tires were being installed, I found my exact Nexen tire available at several other retailers online. When I asked the manager why his store couldn’t get it, he hesitantly admitted he “made a mistake” and could get the tire in a few days. I saw on his computer that six were available, leading me to feel misled. By then, my old tires were already removed, so I had no choice but to proceed with the purchase. The problems didn’t end there. After installation, I noticed that the front right passenger side skirt jack cover and two of my custom valve stem covers were missing. I spoke to the manager, who asked for time to investigate but never followed up. I’ve tried contacting him five times with no response. Additionally, all calls to their Customer Support number (1-800-876-6676) immediately disconnect, making it impossible to get assistance. Since my attempts to resolve the matter have been ignored, I am planning to file a police report and proceed with civil action. This experience was highly unprofessional, and I would strongly advise others to avoid Tire Choice and its parent company, Monro, as my experience reflects poorly on their customer service and business practices.

Tire Choice, …too bad there isn’t 0 stars! I have been a customer for decades! My card still says “Monroe” even though the shop name changed to Tire Choice. Today (1/29/25), I had a 1 pm appointment and arrived at 12:55 pm. The shop is 4 Remick Blvd in Springboro,Oh. 937-550-3339. I have been going to this location for 3 decades at least. Appointment was made on 1/28/25 and I expressly asked for an immediate after lunch appointment as I would be waiting. I spent 10 minutes there getting paperwork completed and there was no movement or any employee visible in the shop area whatsoever, no sounds of any work being done at all. So since I asked for first appointment after lunch I assumed everyone was still on break. I am not one to complain nor drag a company down on social media. In fact, if I have had a good experience I will comment positively…on the company and citing exceptional employees. Too many times I see complaints about places that are a result of employee rudeness or inept service. Unfortunately most people reading those reviews will key in on the business name most times. The business suffers from bad PR! This individual that waited on me today was a manager/franchise owner. Tried to upsell me which is fine…expected even. But the then asked if I “was dropping off or waiting for the vehicle?” When I said I’d be waiting he replied, “It’ll be at least 2 hours!”. I was astonished….and replied, “For an oil change? Why did I make an appointment then?” He was condescending and surly from that point…”Well, the technician has a bad back” and a few other lame excuses. I said no way I was waiting 2 hours or more for an oil change and it’d have to be another day. He took all the paperwork, including my letter with the QR code discount from my mail and I had to physically reach over under the other papers he gathered up and retrieve it. Thankfully There Is Another Location Closer To Me In My Own Hometown!!!! I Will Never Return To This Location After Being Treated So Rudely!!!!

Tire Choice, Not happy. I took my car to be diagnosed for what I thought was a failing cooling fan motor. That was exactly the problem. The cooling fan assembly was replaced but when running the engine the fan unit failed destroying the radiator. A new radiator and cooling fan was ordered. This took some time. Then when the new fan unit was installed and the old radiator removed the transfer cooler was broken. At this point I wondered if the “mechanic” was qualified to be working on cars. I realize accidents can occur but this was ridiculous. I was told several times my car would be ready only to be told after my call back that the mechanic was sick and not at work. After one week of car being at Tire Choice I was told it would be ready by noon the next day. We’ll it was not ready. I was then told someone was on it and the car would be finished shortly. Two hours later, no call. The car went in on Jan.13, 2025. It is now Jan. 20 2:30 PM and no call yet. I am a retired senior on fixed income and will most likely be charged the full $900 plus that I was quoted for the cooling fan replacement. I do think I should get a substantial discount.

Tire Choice, Not The Same Anymore. I was a long time customer of Goodyear car center in my area since 1986. They always took care of all my vehicles. The techs knew me and my vehicles and never tried to upsell me on anything. All of the techs were well skilled and knew what they were doing concerning any repair. When Tire Choice took over alot of those techs remained but were later let go because they didn’t agree with the short cuts and upsell of repairs.(I spoke to a few personally) Now the techs that are at the two locations I use to frequent as well as the management are not trust worthy, sometimes smell of alcohol & make repair mistakes. I’ve gone a few times and there’s only one tech each at both locations or the repair racks are broken. I’ve been told ” We have to call another location to get a Tech or can you leave the car for four hours.” How do you run a business like that? I can no longer use Tire Choice after all these years. Att: Corporate Please review how you treat your good employees and your hiring protocol. You have lost alot of good techs and hired bad ones.