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Tire Choice, …too bad there isn’t 0 stars! I have been a customer for decades! My card still says “Monroe” even though the shop name changed to Tire Choice. Today (1/29/25), I had a 1 pm appointment and arrived at 12:55 pm. The shop is 4 Remick Blvd in Springboro,Oh. 937-550-3339. I have been going to this location for 3 decades at least. Appointment was made on 1/28/25 and I expressly asked for an immediate after lunch appointment as I would be waiting. I spent 10 minutes there getting paperwork completed and there was no movement or any employee visible in the shop area whatsoever, no sounds of any work being done at all. So since I asked for first appointment after lunch I assumed everyone was still on break. I am not one to complain nor drag a company down on social media. In fact, if I have had a good experience I will comment positively…on the company and citing exceptional employees. Too many times I see complaints about places that are a result of employee rudeness or inept service. Unfortunately most people reading those reviews will key in on the business name most times. The business suffers from bad PR! This individual that waited on me today was a manager/franchise owner. Tried to upsell me which is fine…expected even. But the then asked if I “was dropping off or waiting for the vehicle?” When I said I’d be waiting he replied, “It’ll be at least 2 hours!”. I was astonished….and replied, “For an oil change? Why did I make an appointment then?” He was condescending and surly from that point…”Well, the technician has a bad back” and a few other lame excuses. I said no way I was waiting 2 hours or more for an oil change and it’d have to be another day. He took all the paperwork, including my letter with the QR code discount from my mail and I had to physically reach over under the other papers he gathered up and retrieve it. Thankfully There Is Another Location Closer To Me In My Own Hometown!!!! I Will Never Return To This Location After Being Treated So Rudely!!!!

Tire Choice, Not happy. I took my car to be diagnosed for what I thought was a failing cooling fan motor. That was exactly the problem. The cooling fan assembly was replaced but when running the engine the fan unit failed destroying the radiator. A new radiator and cooling fan was ordered. This took some time. Then when the new fan unit was installed and the old radiator removed the transfer cooler was broken. At this point I wondered if the “mechanic” was qualified to be working on cars. I realize accidents can occur but this was ridiculous. I was told several times my car would be ready only to be told after my call back that the mechanic was sick and not at work. After one week of car being at Tire Choice I was told it would be ready by noon the next day. We’ll it was not ready. I was then told someone was on it and the car would be finished shortly. Two hours later, no call. The car went in on Jan.13, 2025. It is now Jan. 20 2:30 PM and no call yet. I am a retired senior on fixed income and will most likely be charged the full $900 plus that I was quoted for the cooling fan replacement. I do think I should get a substantial discount.

Tire Choice, Not The Same Anymore. I was a long time customer of Goodyear car center in my area since 1986. They always took care of all my vehicles. The techs knew me and my vehicles and never tried to upsell me on anything. All of the techs were well skilled and knew what they were doing concerning any repair. When Tire Choice took over alot of those techs remained but were later let go because they didn’t agree with the short cuts and upsell of repairs.(I spoke to a few personally) Now the techs that are at the two locations I use to frequent as well as the management are not trust worthy, sometimes smell of alcohol & make repair mistakes. I’ve gone a few times and there’s only one tech each at both locations or the repair racks are broken. I’ve been told ” We have to call another location to get a Tech or can you leave the car for four hours.” How do you run a business like that? I can no longer use Tire Choice after all these years. Att: Corporate Please review how you treat your good employees and your hiring protocol. You have lost alot of good techs and hired bad ones.

I bought tires from Tire Choice in Port Charlotte, FL, off Veterans Blvd in March 2024. On 11-09-2024, my wife got a nail in the front tire, so we called Tires Choice to schedule an appointment to have it fixed. After getting up early on a Saturday morning, we dropped off the vehicle as instructed, and I was told it would be ready in an hour. My wife went inside, and the employee “Bill” told her, “Don’t worry about the nail—it’s no big deal and doesn’t need to be dealt with.” Being unfamiliar with these issues, my wife trusted his word and drove home, only to inform me afterward. I have two teenage daughters who ride with her daily, and driving on a tire with a nail in it is a serious safety risk! I’m shocked that any professional would ignore a punctured front tire, putting lives at risk. This incident has made it clear that Tire Choice prioritizes convenience over customer safety. I will report this to every possible agency and work to get their attention on this dangerous neglect. Hopefully nothing happens before another company properly fixes the tire—I will pursue legal action. If you’re reading this, do not buy from Tire Choice. Their ratings reflect these issues, and they should be ashamed of treating customers this way. .

Tire Choice, Severe Vibration After New Tires. I purchased a set of tires for my 2021 Dodge Ram in March of this year from Tire Choice located at 4230 Colonial Blvd, in Fort Myers, Florida. The original transaction was quick and personable. The first time that I drove my truck on the interstate, the vibration was horrible (not noticed during around town driving) that I couldn’t drive much past 60 mph (70 is the speed limit). The vibration was so bad that it shook the entire truck. I called the Tire Choice tire center and they got me in right away, rebalanced all the tires and rotated them and sent me on my way at no charge. I only drive the interstate every two weeks or so, but figured since the tires were rebalanced, everything should be ok. Not So! A few week later, I had to use the interstate again and low and behold, the vibration was still present, though, not as bad as before, but still an uncomfortable drive. I called the service center again, told them it was a bit better, and thought it was mostly coming from the rear. I inquired if they had a “road force balance” capabilities as I wanted to rule out a possible bad tire. They said they did and I made another appointment to take my truck back in. I took it back in on the scheduled day, inquired about road force balancing again, and requested that they inform me if the tires were indeed out of balance. I checked in with the manager of the store with these requests, but she left shortly afterwards and left her second in charge there. As I watched through the window, I noticed the tech reinstalling one tire and getting ready to address the other. I asked the guy in charge if the tire he just finished was indeed out of balance. He checked with the tech and he didn’t know, he just rebalanced it! He did, however, check the other and told me that it was .5oz out of balance. I just have to assume the other was out of balance as well. So off I went, again, the service was pleasant, but I really wanted road force balance to be certain of a precise balancing job. So….. Several weeks pass and I need to drive the interstate again. Yup! Vibration!!!! Enough was enough so I looked for a shop that had Road Force Balance capabilities as my time is valuable and I wanted the smooth ride that my truck always gave me. I arrived at South Trail Tire and Auto Repair to have the tires road forced balanced and not to my dismay, All tires were extremely out of balance. The technician took his time to check the current situation with each tire, document how far out of balance each one was and performed road force on each tire having to turn the tires to match, which is what I asked the Tire Choice service center to do on my last visit. Well…. yesterday, I had to travel the interstate again and Guess What????? I Hve My Smooth Ride Back!! Of course $185.58 later! Bottom line, if tires are Tire Choice’s specialty, why after two attempts after the original tire installation, can they Not Balance tires correctly? My tires were balanced three times and Tire Choice unsuccessfully and was remedied to my satisfaction in one visit with South Trail Tire! I really feel that Tire Choice should reimburse me for the money that I had to spend to fix what they couldn’t. Doesn’t include all the wasted time that I had to spend taking my truck in to get the vibration fixed. Very disappointed with Tire Choice in Fort Myers but Very Satisfied With South Trail Tire in Fort Myers !!!