Tire Choice Corporate Office Headquarters 

Tire Choice, Severe Vibration After New Tires. I purchased a set of tires for my 2021 Dodge Ram in March of this year from Tire Choice located at 4230 Colonial Blvd, in Fort Myers, Florida. The original transaction was quick and personable. The first time that I drove my truck on the interstate, the vibration was horrible (not noticed during around town driving) that I couldn’t drive much past 60 mph (70 is the speed limit). The vibration was so bad that it shook the entire truck. I called the Tire Choice tire center and they got me in right away, rebalanced all the tires and rotated them and sent me on my way at no charge. I only drive the interstate every two weeks or so, but figured since the tires were rebalanced, everything should be ok. Not So! A few week later, I had to use the interstate again and low and behold, the vibration was still present, though, not as bad as before, but still an uncomfortable drive. I called the service center again, told them it was a bit better, and thought it was mostly coming from the rear. I inquired if they had a “road force balance” capabilities as I wanted to rule out a possible bad tire. They said they did and I made another appointment to take my truck back in. I took it back in on the scheduled day, inquired about road force balancing again, and requested that they inform me if the tires were indeed out of balance. I checked in with the manager of the store with these requests, but she left shortly afterwards and left her second in charge there. As I watched through the window, I noticed the tech reinstalling one tire and getting ready to address the other. I asked the guy in charge if the tire he just finished was indeed out of balance. He checked with the tech and he didn’t know, he just rebalanced it! He did, however, check the other and told me that it was .5oz out of balance. I just have to assume the other was out of balance as well. So off I went, again, the service was pleasant, but I really wanted road force balance to be certain of a precise balancing job. So….. Several weeks pass and I need to drive the interstate again. Yup! Vibration!!!! Enough was enough so I looked for a shop that had Road Force Balance capabilities as my time is valuable and I wanted the smooth ride that my truck always gave me. I arrived at South Trail Tire and Auto Repair to have the tires road forced balanced and not to my dismay, All tires were extremely out of balance. The technician took his time to check the current situation with each tire, document how far out of balance each one was and performed road force on each tire having to turn the tires to match, which is what I asked the Tire Choice service center to do on my last visit. Well…. yesterday, I had to travel the interstate again and Guess What????? I Hve My Smooth Ride Back!! Of course $185.58 later! Bottom line, if tires are Tire Choice’s specialty, why after two attempts after the original tire installation, can they Not Balance tires correctly? My tires were balanced three times and Tire Choice unsuccessfully and was remedied to my satisfaction in one visit with South Trail Tire! I really feel that Tire Choice should reimburse me for the money that I had to spend to fix what they couldn’t. Doesn’t include all the wasted time that I had to spend taking my truck in to get the vibration fixed. Very disappointed with Tire Choice in Fort Myers but Very Satisfied With South Trail Tire in Fort Myers !!!

I visited your Tire Choice location on 88th Ave in Tamarac FL, and the manager attempted to take advantage of me by refusing to patch my tire. Instead, they tried to push me into buying a new one. I ended up going to Pep Boys, where they patched it for free.”

My tire almost flew off due to their repairs!

Had 2 studs replaced on my rear tire and a week later my tire almost flew off because those same two studs they fixed broke off. I called the shop and told them they needed to fix it and Brennan, the manager, told me “Good luck with that lady” and hung up on me! He needs to be fired. Monroe Inc. I hold you responsible. *can’t attach a photo because it’s too big, that’s another deceit they pull.

After 2 months still waiting for a promised refund , on their corperate phone for 30 min ,no answer !

Took my Honda CRV into The Tire Choice Center located at 3205 Tyre Neck Rd, Portsmouth, VA 23703 on Saturday, November 4th at 8 am. The service was to replace the TPMS sensors. I called the business at 5 pm that day but no one answered. Knowing that the business closed at 6 pm, my husband drove me up to the tire center at 5:45 pm, just 15 minutes before store closing. The manager said that he was about to call me to inform me that my vehicle was ready for pickup and all TMPS sensors were replaced for a total of $532.00. This is the first indication of poor service. The next day, the TPMS sensor light came on. Took my CRV back to the tire center today, Nov. 11th at 8 am. The same manager said that it would take 2-weeks to fix since his shop does not have the TPMS sensor repair tool. I communicated my concerns that I would be taking a 1,500-mile trip in a week and safety was a priority. The manager’s behavior appeared unconcerned since he smirked, and said there was nothing more he could do. That is until my husband walked into the tire center and informed him again of the safety issue. Begrudgingly, the manager said he would see if he could locate the TPMS sensor repair tool. I have zero confidence that The Tire Center will properly repair my vehicle.