Thumbtack’s published corporate mailing address is in San Francisco, California. The company also has been associated with a large office in Draper, Utah, and now describes its workplace as virtual-first. Below are Thumbtack corporate office, customer service, email, refund, safety and complaint contacts for customers and service professionals.
Corporate mailing address: 415 Natoma Street, Suite 1300, San Francisco, CA 94103
Thumbtack customer service: 1-866-501-5809
Corporate and app contact number: 1-800-948-2034
Text support: 1-518-862-8225
Support email: su*****@*******ck.com
Help Center: Contact Thumbtack Support
How To Contact Thumbtack Corporate Office Headquarters HQ
Thumbtack Headquarters and Support Overview
- Thumbtack corporate mailing address: 415 Natoma Street, Suite 1300, San Francisco, CA 94103 USA
- Thumbtack customer service phone number: 1-866-501-5809
- Thumbtack corporate and app contact number: 1-800-948-2034
- Thumbtack text support: 1-518-862-8225
- Thumbtack customer service email: su*****@*******ck.com
- Email support form: Email Thumbtack Support
- Account chat support: Sign in and use the chat option available through the Help Center
- Thumbtack Help Center: help.thumbtack.com
- Thumbtack safety support: Thumbtack Safety Center
- Thumbtack Pro sales and enrollment: 1-855-663-9023
- Data privacy requests: Thumbtack data request page
- Privacy appeals: da*********@*******ck.com
- Thumbtack website: thumbtack.com
- Thumbtack careers: careers.thumbtack.com
- Company type: Privately held
- Founded: 2008
The Draper address at 12936 S. Frontrunner Boulevard, Suite 500, continues to appear in business directories as a Thumbtack office. However, Thumbtack’s current Privacy Policy and Terms of Use direct corporate and legal correspondence to 415 Natoma Street, Suite 1300, San Francisco, CA 94103. Thumbtack also describes its current workplace model as virtual-first. The Utah address should therefore not be presented as the company’s only or primary current headquarters.
Thumbtack has operated from offices in Utah and San Francisco and now describes its workplace as virtual-first.
Choose the Correct Thumbtack Support Route
Customer Account or Project Support
Customers who need help with an account, project request, booking, payment or professional found through Thumbtack should sign in and use the Thumbtack support page. Account-specific support may be available through chat after signing in.
Customers can also:
- Call 1-866-501-5809
- Text 1-518-862-8225
- Email su*****@*******ck.com
- Use the official Thumbtack app to review projects and messages
Include the account email, project category, professional’s name, approximate date and a concise description of the requested assistance.
Thumbtack Pro Account and Lead Support
Service professionals should sign in to the Thumbtack Pro app or website before contacting support. Signing in helps Thumbtack locate the correct business profile, lead, charge and message history.
A professional contacting support about a lead should provide:
- Business name and account email
- Customer or lead name
- Date and amount of the lead charge
- Service category and targeting preferences
- Reason the lead is believed to qualify for a refund
- Screenshots or messages supporting the request
- Previous case or appeal number
The number 1-855-663-9023 is promoted for professionals interested in joining Thumbtack. Existing pros needing account, billing or lead assistance should use regular customer support.
Thumbtack Lead Refund Requests
Thumbtack’s current refund policy says professionals generally must request a lead refund within 45 days of the charge. Eligibility depends on the circumstances and the current policy.
To request a refund:
- Open the Thumbtack Pro app.
- Select the lead being disputed.
- Choose the refund-request option.
- Provide the requested explanation and documentation.
- Monitor the app and email for the decision.
Review the current Thumbtack refund policy for professionals before submitting a request. If a refund is denied, contact support and ask whether an appeal or additional review is available.
Problems With a Professional Hired Through Thumbtack
Customers should begin by contacting the professional through the Thumbtack message thread. Clearly explain what was agreed upon, what occurred and what correction is requested.
Save:
- Thumbtack messages
- Written estimates and contracts
- Invoices and payment receipts
- Before-and-after photographs
- Project dates
- Licensing and insurance information
- Emails, texts and other communications
Thumbtack is a marketplace connecting customers with independent service professionals. The professional hired for a project is generally a separate business, so some workmanship, scheduling, licensing, payment or warranty issues may need to be resolved directly with that professional.
Thumbtack Guarantee Claims
Thumbtack publishes a Money-Back Guarantee and a Property Damage Guarantee, subject to eligibility requirements, deadlines, documentation and exclusions.
The current program describes:
- Money-Back Guarantee: Eligible customers may receive up to $2,500 when a qualifying project is not completed or is not performed as agreed. Thumbtack says customers must notify the company within 45 days.
- Property Damage Guarantee: Eligible customers may receive coverage of up to $100,000 for qualifying property damage caused by a professional’s negligence. Thumbtack says customers must report the damage within 14 days.
Customers generally must show that they hired the professional through Thumbtack and attempted in good faith to resolve the matter with the professional. The Thumbtack Guarantee is not insurance, and not every loss, payment dispute, delay, incomplete job or damage claim will qualify.
Review the complete Thumbtack Guarantee information and conditions immediately after a problem occurs. Do not delay contacting Thumbtack while waiting for a professional to respond because notification deadlines may still apply.
How To File a Thumbtack Complaint
The proper complaint route depends on whether the complaint involves Thumbtack’s platform or an independent professional.
- Identify the type of complaint. Determine whether the issue concerns a Thumbtack account, lead charge, refund decision, customer booking, independent professional, property damage or safety concern.
- Use the account first. Sign in and preserve the relevant project, lead, payment and message records.
- Contact the other party when appropriate. Customers should give the professional a reasonable opportunity to address a project concern unless doing so would create a safety risk.
- Contact Thumbtack support. Call 1-866-501-5809, text 1-518-862-8225, email su*****@*******ck.com or use signed-in chat.
- Provide documentation. Include dates, charges, project details, messages, photographs, prior support contacts and the requested resolution.
- Request a case number. Keep the case number, representative’s name and date of each contact.
- Ask about escalation. If the first response does not address the documented issue, request an appeal or supervisor review when available.
Posting a review on CorporateOfficeHeadquarters.com does not open an official support ticket, refund request or Thumbtack Guarantee claim. Contact Thumbtack directly when account action is required.
Unauthorized Charges or Account Access
If a charge is not recognized, review the Thumbtack account, active projects, lead history and payment activity. Contact Thumbtack support with the date, amount and limited transaction information.
Do not email a full payment-card number. If payment information may have been stolen or used fraudulently, contact the card issuer promptly using the telephone number printed on the card or statement.
Change the Thumbtack password if unauthorized account access is suspected. Avoid reusing the same password on other services.
Account Deactivation and Data Requests
Thumbtack provides separate instructions for deactivating customer and professional accounts. Account deactivation and a formal personal-data deletion request may be different processes.
Use the Thumbtack data privacy page for eligible access or deletion requests. Privacy-policy questions may be sent to [su*****@*******ck.com](mailto:su*****@*******ck.com” data-original-string=”uuma93cQ8mMw48DjT0/yNA==b373sjlHRrL6X1dbe9Vyr5vt3wNI4u2lx7+Nk4bI9XjxMtj/2qIONjfAa20LA17ilqQyaujwNMjKZqoaCWM1VZkM688r7k9yGR9NcsUYrJm8SsAbUdMgYEw2p0N+PPhy2rE7PnBqpuYmHncAvWfFGYbJA==” title=”This contact has been encoded by Anti-Spam by CleanTalk. Click to decode. To finish the decoding make sure that JavaScript is enabled in your browser.). Appeals involving an applicable privacy-rights request may be sent to [da*********@*******ck.com](mailto:da*********@*******ck.com” data-original-string=”R6VBq4HNN9+UKs9LJR7c8A==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” title=”This contact has been encoded by Anti-Spam by CleanTalk. Click to decode. To finish the decoding make sure that JavaScript is enabled in your browser.).
Safety Concerns
Report suspicious activity, threatening conduct, unsafe behavior or a serious problem through Thumbtack’s support and safety resources as soon as possible.
Call 911 or the appropriate local emergency service when anyone is in immediate danger. Thumbtack customer service and a public review website are not emergency-response services.
Legal and Corporate Correspondence
Thumbtack’s current Terms of Use contain specific procedures for certain legal notices. The terms direct applicable certified-mail notices to:
Thumbtack, Inc.
415 Natoma Street
Suite 1300
San Francisco, CA 94103
ATTN: Legal
This address and designation should not be used as a substitute for regular customer service. Review the current Thumbtack Terms of Use before sending formal legal correspondence because notice procedures can change.
About Thumbtack
Thumbtack was founded in 2008 by Marco Zappacosta, Jeremy Tunnell, Jonathan Swanson and Sander Daniels. Marco Zappacosta serves as chief executive officer.
The company operates an online marketplace and home-management platform connecting consumers with independent local service businesses. Customers can search for professionals, review profiles, compare information, communicate with businesses and arrange services.
Thumbtack covers numerous service categories, including:
- Home repairs and maintenance
- Cleaning and landscaping
- Moving and junk removal
- Painting and remodeling
- Plumbing and electrical services
- Photography and event services
- Personal training and wellness
- Lessons and professional services
Current company materials describe Thumbtack as serving customers throughout the United States with a community of approximately 300,000 local service businesses. Thumbtack is privately held and operates with a virtual-first workforce in the United States, Canada and the Philippines.
Thumbtack Competitors and Related Corporate Offices
Thumbtack competes with online marketplaces, business directories and home-service lead platforms such as TaskRabbit, Angi, HomeAdvisor, Handy, Porch and Google’s local-service products.
Other related platforms include Houzz, Yelp and Craigslist. These services differ in how they generate leads, display reviews, charge businesses and participate in transactions.
Customers should independently verify a professional’s current occupational license, insurance, references and written project terms. A profile, review or badge on a marketplace should not replace the customer’s own due diligence.
Thumbtack Reviews and Complaints
At the time of this update, one reader review was visible on the CorporateOfficeHeadquarters.com Thumbtack page. The reviewer stated that they doubted the listed contact information and had been unable to reach a person at Thumbtack. COH responded by adding the customer service number 1-866-501-5809.
This is one unverified account and does not establish a broader complaint pattern. Customers and service professionals may share factual experiences involving customer service, lead charges, refund requests, project support, account access or corporate communication.
A useful review should identify whether the writer was a customer or professional, the approximate date, the support method used and whether the issue was resolved.
Thumbtack Corporate Office FAQs
Where is the Thumbtack corporate office?
Thumbtack’s current Privacy Policy and Terms direct corporate correspondence to 415 Natoma Street, Suite 1300, San Francisco, CA 94103.
Is Thumbtack headquartered in Draper, Utah?
The Draper address is still associated with a Thumbtack office in business records. However, Thumbtack’s current official policies use the San Francisco address for corporate correspondence, and the company describes its workplace as virtual-first.
What is the Thumbtack customer service phone number?
The current Thumbtack customer service number is 1-866-501-5809.
What is the Thumbtack corporate phone number?
Thumbtack publishes 1-800-948-2034 as a company and app contact. Customer account assistance is directed primarily to 1-866-501-5809 and the Help Center.
Can I text Thumbtack customer service?
Yes. Thumbtack publishes 1-518-862-8225 for text support.
What is Thumbtack’s customer service email?
How do I speak with a person at Thumbtack?
Call 1-866-501-5809 during published support hours. Signed-in chat, text support and email are additional options. Availability can vary by account type and issue.
How does a Thumbtack professional request a lead refund?
Open the charged lead in the Thumbtack Pro app and select the refund-request option. Thumbtack currently requires refund requests to be submitted within 45 days of the charge. Eligibility is governed by the current refund policy.
How do customers report a problem with a Thumbtack professional?
Preserve the project messages and documentation, contact the professional when safe, and report the issue through Thumbtack support. Review the Guarantee requirements immediately if the project was incomplete or property was damaged.
Does Thumbtack guarantee a professional’s work?
Thumbtack offers limited Money-Back and Property Damage Guarantee programs subject to deadlines, proof-of-hire requirements and exclusions. The Guarantee is not insurance and does not apply to every project problem.
How do I close a Thumbtack account?
Use the deactivation instructions in the Thumbtack Help Center. Customers and professionals have different account-deactivation procedures.
When was Thumbtack founded?
Thumbtack was founded in 2008.
Who is the CEO of Thumbtack?
Marco Zappacosta is Thumbtack’s co-founder and chief executive officer.
Official Thumbtack Resources
- Official Thumbtack Website
- Contact Thumbtack Support
- Thumbtack Email Support Form
- Thumbtack Safety Center
- Thumbtack Guarantee
- Refund Policy for Professionals
- Data Privacy Requests
- Thumbtack Terms of Use
- Thumbtack Privacy Policy
- Thumbtack Careers
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com publishes corporate addresses, telephone numbers, email contacts, official support routes and a public forum for customer and professional feedback. Contact information is checked against current company sources when a page is updated.
Disclaimer
CorporateOfficeHeadquarters.com is not affiliated with Thumbtack, Inc. or any professional advertising through Thumbtack. This page is for corporate-information, review and complaint purposes only.
Phone numbers, office addresses, support hours, refund policies, guarantee terms and contact procedures can change. Verify important information through Thumbtack’s official website before acting.
Thumbtack Complaints, Reviews, and Feedback
Share your experience with Thumbtack customer service, lead charges, refunds, project support, account access or corporate communication in the comment section below. Identify whether you used Thumbtack as a customer or professional and whether the issue was resolved.
Do not publish private customer messages, home-access information, payment details, identification documents or another person’s contact information.
Last updated: August 28, 2026.