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Toyota Of Boston, Worst customer service ever. I have driven Toyota for many years as well as many of my family members. We love Toyota. However, I am currently experiencing the worst customer service from Toyota Of Boston. I bought a Toyota Tacoma almost 6 weeks ago with a promise of delivery four weeks ago and I’ve not heard a word from them. They have made promises that they have not kept. I have called Customer Care, customer enhancement several times and they have told me they’ve not been able to help me because the dealership will not call them back Again this is Parkway, Toyota Of Boston. If there is anyone that reads this that can help I just got off the phone with customer care customer enhancement and they said they were helpless and they never experience this bad of a situation. I spent a lot of money and time my car, but the dealership will not call back. I was told the dealership has no accountability to anyone and they can act in a way that they feel or want to ask, but this is totally a horrible situation. In conclusion, I still highly recommend Toyota, but avoid Toyota Of Boston at all costs.

Toyota, Love the car, hate the lack of a critical part on a 3 month old Lexus. We bought our Lexus RX in mid-June, our 9th Toyota/Lexus vehicle. We were told that Lexus cannot produce enough keys for the vehicle so only one key could be provided without a delay. There is a disagreement between sales and the memory of my wife and I, but the agreement is that we were told to wait about 2 months to have the 2nd key provided because Toyota/Lexus can’t produce the electronics to prove both keys. The dealer now says use were told the delay would be 2 to 6 months. We enter the 4th month next week. If we lose a key, or my wife or I have the key and the other needs to use the car, we’re screwed. We just returned from an 800 mile trip across two state lines, where the loss of a key would create serious problems. The answer? Call for warranty service, but still no key. I’ve gone more than 6 decades with at least one duplicate key for every car I owned. If Lexus/Toyota can’t produce a critical part, it needs to shut down production until they can produce the part. This is a $65,000 car, not a Hyundai or Hugo.

Toyota, recurring problem not resolved. I have a 2011 Toyota Tundra Limited that had air pump and secondary air pump issues — Toyota replaced the pumps and valves under warranty. But so after engine light came on again– Dealership said problem was my short distance driving was reason why pumps and valves west stuck again. next time to dealership was told that pumps not aligned to fenders why moisture gets in them to cause corrision, next time was tols that a rodent had chewed wiring . found out that my insurance would cover rodent damage- but needed dealership to verify this to be covererd by insurance brought back in and was told that air valves were stuck and does not have rodent troubles. so this brings me back to the original problem with the air valves not sure if they replaced the valves with the updated ones that run when you shut off truck to dry out any moisture to prevent corrision . each time I brought truck in I was told that Toyota would only warranty the problem once. I feel the problem was not taken care of from the start-; Toyota corporate said they would give $2,000 off on $5,000 dollar repair.. but being told of the different problems each time I brought truck back in. Would the replacement of the valves correct the problem or would any of the other scenerios be the cause and I would end up paying a lot more to correctly fix the problem? each time I brought in I have been charged- The time frame for trying to get this resolved has been lengthly on account of the different reasons stated above- frustrated

Toyota, Headlamps and Peeling coating of 2015 Toyota Highlander. I’ve had my 2015 Toyota Highlander for about 9 months. My vehicle still looks new but I am disappointed with the cloudy headlamps. Makes vehicle look old and now the peeling coating. It has just started. My parents used to have many vehicles and have never seen these two problems. Toyota needs to change the final coating and go back to halogen headlamps. I have always had Toyotas but this is turning me off. Now I will have to pay to clear up those headlamps and fix the peeling.

Was looking for a 2015 Tacoma TRD PRO, ran across add on Carfax. Wasn’t even close to a TRD PRO, the advertiser was Lithia Toyota of Medford Or. Do you allow your dealerships to promote false advertising. Will also be copying the Oregon Attorney General’s office.