Reach Toyota Corporate Office Headquarters HQ 

Toyota, Recent experience at local dealership. I rated this business a one star because there is no Zero option! Do Not do business at the North Adams location. I went there to put air in my tires. When the young employee handed me the air hose I set my keys down. The young employee offered his help and when I got home realized I left my keys (fob) with all my keys. I called there immediately and was told by Brian, an employee, that he had the keys. He said he would drop them off at my home Or mail them. A few days later I called back letting him know I hadn’t received them. He put me on hold for several mins. When he resumed conversation he lied, lied, lied. He told me he’s not allowed to mail keys, did not have my keys and never touched my keys. I reminded him what transpired and he again denied any knowledge of what I was talking about. After I hung up I called back to speak to the Chad Dubie the owner or manager. The phone rang and rang but he wouldn’t answer it. I left him a message knowing he was aware of what happened because he is who told Brian they do not put keys in the mail. When he didn’t answer my call I left him a message to return my call. To this day I have Not received a call back. Buyers beware! Let this be a warning. These are careless and dishonest people. It will cost $300 to replace just the vehicle key!

Toyota, Venice Toyota, Military service. I purchased a Grand Highlander from Venice Toyota, Venice, Florida on December 9, 2024. I received an email from the dealership that military veterans would get a $500.00 credit towards the purchase of a vehicle. When I inquired about the military discount, I was informed by Venice Toyota management that to be able to get the military discount I would have to finance the vehicle. Well, paying cash for the Grand Highlander did not get me the military discount. The issue is, and it sticks in my crawl is that by serving in the military (Army) I and any other military person should be entitled to that discount whether paying cash or financing. The $500.00 is not a small sum. It seems Toyota is just trying to make more money when customers have to finance the vehicle through their company.

Toyota, I Will Never Buy Electric Again! I purchased a 2023 Toyota BZ4x. The car is stylish inside and out. The ride is so smooth, and the car is reliable. The only negative is that it takes forever for the car to charge. In recent months, I have paid more attention to other manufactures’; vehicles that pull in to charge while I am charging, because I have noticed that no matter what brand the cars are, they pull in after me and leave before me. Three weeks ago, I pulled in to charge the car on a Charge Point DC Fast charger. I had 82% battery life. I wanted to top off because I had to go pretty far. First a Kia pulled in next to me with 24%. Within 30 minutes they were equal with me at 85%. Fifteen minutes later they were at 95% and I was at 86%. They departed, and a Porche pulled in next to me with 32%. 35 minutes later I was at 87%, and they were at 85%. They remained plugged in another 10 minutes, and departed with 92%, I was at 89%. Then a Chevy pulled in with 52%. After 30 minutes of charging, the chevy was at 98% and I was at 92%. I said to myself, there has to be something wrong with my car. I have seen reviews that the BZ4x is the slowest of all the manufactures to charge, but 3 cars charging to higher percentages than me is totally ridiculous. I have seen people who use their cars for ride share and Amazon Flex, come and go multiple times. In the past I figured they were just running through their battery life quickly and were just charging a little. Since the new machines have the two outputs like the EV Go, I can now see how the other cars are charging in comparison to mine. It is beyond frustrating, to the point I will never purchase another fully electric or plug in hybrid in the future. Honestly, this car has left such a bad taste in my mouth that I am now considering getting another Lincoln, BMW. Before this experience I had only been looking at Toyotas to figure out what I would get next. I normally rave to people about Toyota’s, but this car is an embarrassment. I have had 3 friends who were considering purchasing electric cars, but when they see the amount of time I spend charging every week, they have now opted not to purchase any electric vehicle. I was thinking to keep the car one more year, but I don’t even care about the negative equity rolling into another car. I can’t spend almost as much time charging the car as I do working.

Toyota, Poor customer service! I have a 2017 Toyota Highlander. I had the car in for service under extended warranty work. I was charged for diagonistics fee of $120 dollars. If an issuse is found then fee is waived. There was rear suspension work torn bushings trailing arms both rear shocks total parts came to roughly $700 dollars. I also had an alignment which I knew wasn’t under warranty which costs $150. When I picked up vehicle I was charged $308 dollars. Even if this is right $120 plus $150 equals $270 plus tax so 2$90 at the most it should have been. I was disappointed by Luv Toyota of Lakewood NY. I argued with customer service but they just smirked thought it was humorous I didn’t. The mechanical work was excellent. I’ve had warranty work done before here and was never charged for diagnosis fee if they found an issue. I also have a recall to have steering box checked tried to make appointment in September of 2023. They don’t have a Master tech who can do the work he has been out on compensatation. They told me to take it to another dealer. The closest dealer is 50 miles away. I bought this vehicle local, I shouldn’t have to travel !!!!!! Im still annoyed about treatment I recieved !!!!!

Toyota, Service at Miracle Toyota 37048 Us-27, Haines City, FL 33844 ·. Went to Miracle Toyota for an engine oil and filter change on 2018 Camry. The attendant proceeds to remove the engine air filter in the parking lot in front of service area with the engine still running. The car had to be driven around the parking lot to enter the service bay. When I question the removal of the engine air filter, I was told that was part of the walk around before service. I ask to speak to a supervisor and again was told it was standard procedure. I told him the only service I requested was an oil & filter change and removing an engine filter with the motor running can cause dirt and any foreign object to be suck into the engine causing possible damage, His answer was, I been doing this for 23 years. I canceled the maintenance appointment and told him that that was the worst service I ever had, will get my car Inspected for any damage. Any service technician knows that you do not run a vehicle without an engine air filter, and you should not drive without the filter.