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Toyota, Repeated Battery Failure – Toyota Yaris Cross 1.5 Hybrid 130 Premiere Edition! Dear Toyota Management Team, I have been a long-time admirer of the Toyota brand. My appreciation for your company was further deepened during a visit to Japan, when my family and I had the pleasure of exploring the Toyota Museum—a memorable experience that left a lasting impression.

I retired at the end of 2019. My wife and I have since settled in Cascais, Portugal. In August of 2024, we purchased a second vehicle—a brand-new 2024 Toyota Yaris Cross 1.5 Hybrid 130 Premiere Edition, from Caetano Auto Lisboa Ocidente, the same dealership where we previously purchased our daughter’s Toyota Aygo. We chose the Yaris Cross after considering several other brands. We were drawn to its hybrid technology, compact size for urban use, elevated driving position suited for rural roads, and Toyota’s reputation for dependability. Unfortunately, our experience with the vehicle has been disappointing due to recurring battery issues. Last month, after parking the car in front of the dojo where I train, I returned to find the battery completely dead. I contacted our insurance provider’s roadside assistance service, and the vehicle was revived using a portable booster. The mechanic advised me to drive for approximately 20 minutes to recharge the battery. I took the vehicle to the Toyota dealer who told me that this was normal (?!). Today, following a one-month trip to Brazil to visit our grandsons, we encountered the same problem: the battery was again completely discharged. Once more, we required roadside assistance and were instructed to drive the vehicle for an extended period to recharge the battery. As retirees who travel frequently, we find this situation highly inconvenient and not in line with the reliability we expected from a Toyota vehicle. The necessity to call for assistance and then drive around to recharge the battery every time the car is unused for a period is not a sustainable solution, nor one we anticipated when investing in a new Toyota.

I am reaching out in the hope that Toyota can provide a permanent and satisfactory resolution to this issue. We would appreciate any guidance, investigation, or support that your team can offer to ensure this vehicle meets the standards of dependability associated with the Toyota name. Thank you for your attention to this matter. I look forward to your response.

Sincerely. Cascais, Portugal

Toyota, Hidden rust damage upon purchase. The Glenns Falls Romeo Toyota Dealership sold me a 2018 Camry XSE Hybrid that had a touch up on the drivers door and didn’t tell me the extent of the damage. I discovered the rust after a couple of car washes and that door was estimated by a reputable dealer in Jacksonville Florida at $3,620.00 cost. The Romeo Toyota dealership denied any wrong doing and my case number is active. Buyer beware…

Toyota, RAV4 Head rail leak! Terrible service. Parts unavailable. I’ve been waiting 8 weeks and no update. Shame on Toyota. I’ll never buy another Toyota again.

Toyota, Sunroof explodes – even though there is history of this issue in Toyota’s!

Toyota is not standing by their product and replacing it! I just bought a 2025 Toyota Camry XSE in January 2025. Just a few days ago, driving down the street just 2 blocks from my house at 15-20 MPH, the sunroof just popped and shattered completely. I immediately made an appointment with the dealership (Adams Toyota) in Lee’s Summit, MO and made an appointment. I also pulled up proof from several online sources that this has been a problem with Toyota for years and there has even been a lawsuit involved. I printed out my proof and took with me to the dealership. They immediately said they would not cover it because there was impact (which there was not!) They are completely blowing me off and Not backing up the product. I went with Toyota because of their past history of quality and customer service – I guess they have gone down the toilet now too!!! I have asked the manager to call me to discuss. I personally will never buy another Toyota and will pass this dissappointing news onto everyone I know. I am hoping the manager will back up this product???

Toyota, Recent experience at local dealership. I rated this business a one star because there is no Zero option! Do Not do business at the North Adams location. I went there to put air in my tires. When the young employee handed me the air hose I set my keys down. The young employee offered his help and when I got home realized I left my keys (fob) with all my keys. I called there immediately and was told by Brian, an employee, that he had the keys. He said he would drop them off at my home Or mail them. A few days later I called back letting him know I hadn’t received them. He put me on hold for several mins. When he resumed conversation he lied, lied, lied. He told me he’s not allowed to mail keys, did not have my keys and never touched my keys. I reminded him what transpired and he again denied any knowledge of what I was talking about. After I hung up I called back to speak to the Chad Dubie the owner or manager. The phone rang and rang but he wouldn’t answer it. I left him a message knowing he was aware of what happened because he is who told Brian they do not put keys in the mail. When he didn’t answer my call I left him a message to return my call. To this day I have Not received a call back. Buyers beware! Let this be a warning. These are careless and dishonest people. It will cost $300 to replace just the vehicle key!