Reach Out To Truist Corporate Office – Review and Complaints 

Truist, Customer Service. This occurred today at Truist Bank off of Thuman in New Bern, NC at 12:15 PM. We went to the drive through and there was one teller on the phone. She gave us the high sign to let us know she sees us. Many minutes later we finally turn off the car. She’s still on the phone. We now decide to go in the Branch. Now I stand in front of her at the counter and she doesn’t even acknowledge I’m there. She’s still on the phone. There are also two other associates in their offices in the building. Finally after too much time to make a $25 dollar deposit. I said ” I Give Up!” This Is Not The First Time This Has Happened At The Noon Hour.

Truist, If I could give zero or negative stars, I would. Truist has become one of the most dysfunctional corporations in the country. Customer service is extremely poor—they just bounce you from one phone number to another. I spent 1.5 hours on the phone on Monday, May 5, 2025, and ended up right back where I started. After being redirected three times, I was again told to contact customer service—the same department that had already failed to help me twice. It’s either dishonesty or a complete lack of understanding of how their own company operates. Three strikes, Truist, and you’re out.

Truist, Bank requires both POAs to be physically in a branch office in order to process POAs of a trust. Other financial institutions did not require this. Truist sent us emails via a secure email provider. The other institutions did require us to have our signatures notarized, but that was all they required. To add to this frustration, there are no Truist branches in New England (Maine, New Hampshire, Vermont, Massachusetts, or Connecticut). Which means one of us would have to fly to FL for the second time in 2 weeks (like we all have the money and time to do that) or both of us would have to drive from Massachusetts to New Jersey to be at a Truist branch in person. This is unacceptable to me! My parents live in FL and are only Truist customers because Truist bought out BB&T. There POA process to Totally unacceptable and a waste of the POAs time. This is not how you service your customers!

Truist, Bill Pay. Had fraud on checking account. Closed account and open new account. You have to call Fiserv to have the hold removed in order to do bill pay. Called Fiserv at 1-877-800-8165 you don’t reach anyone, but you get a recording, and you enter your info to remove the block, which they inform you it takes 24-72 hrs to remove. It has now been 30 days, and they have not removed the block. Called again and unable to reach anyone and provided same information. Called Truist and told different things like call the bank branch or call Fiser back. Truist needs to be able to intervene. Also, do not like the new bill pay. Not user friendly.

Truist, Customer Care. My debit card was hacked. Received a new card and turned off on-line purchases. The new debit card was also hacked by an on-line company even though the card was (allegedly) locked by Truist. The branch manager, Byron Fredericks, has been my advocate throughout this nightmare and I can’;t say enough good things about him. Unfortunately, I can’t say the same about “Customer Care.” The staff of this division has not been helpful. They’ve been argumentative, rude, and dismissive. I’ve written to the CEO two weeks ago and have yet to hear back from anyone at corporate. It’s too late to stop my direct deposits for April but, as soon as they hit my account, I’m closing it.