Reach Verizon Wireless Corporate Office Headquarters 

Verizon, I’ve been a Verizon customer for 30 years, but the recent experience I’ve had with customer service has been terrible. I called to ask about lowering my bill and was quoted a new rate—but never actually received it. I’ve now called four times, spending around 40 minutes each time, and the issue still isn’t resolved. The reps are difficult to understand and come off as dismissive. I’ve been made to feel like I was lying about the quote, only to be told the issue would be fixed—but nothing changes. I’ve asked to escalate my calls or have them reviewed, but was told that’s not possible. At this point, I’ve checked my contract and I’m ready to switch providers. Verizon used to be one of the best, but the service has gone downhill badly.

Verizon, Customer service is a disgrace. I have been with Verizon over 25 years. My issue was not solved for the mistake that customer service made. I was on the phone with them for 2 hours 47 minutes and the problem is still not solved!

Verizon, Frustrating Billing Experience with Verizon. I would give Verizon Zero stars if I could, but unfortunately, I had to select one. The customer service experience has been terrible. I’ve spent over five hours, speaking to multiple representatives, just trying to get my bill back to the original $266 instead of nearly $300. Despite taking screenshots of my chats, I was misled about plan changes. One representative downgraded my plan without lowering the price. Another representative, Reese, applied a temporary promotion that brought the bill back to $266. However, I later received an email stating the promotion had ended, and now my bill is back to nearly $300. I’m now approaching six hours of dealing with this issue, speaking to at least ten people, with no resolution in sight. Many representatives didn’t even provide their names and simply passed me along to someone else. The lack of accountability is extremely frustrating.

Verizon Wireless, No 0 star options! Verizon’s new billing system has been a nightmare. For the past three months, I’ve encountered one issue after another. Most recently, I was promised a refund and a scheduled payment adjustment that the system wouldn’t allow. Despite assurances that the payment wouldn’;t process, it did anyway. I was then promised a refund multiple times, yet nothing ever happened. Every representative I spoke to either gave me incorrect information or was misled by the company. If I weren’t tied to paying off four phones, I’d switch carriers immediately. The service quality has declined since 5G, and customer support is frustratingly unreliable. Save yourself the hassle—look elsewhere.

Verizon, Customer service does not live up to what was told to customer. They only document what they want and not all the details. They refused to listen to any recording as they said its only for training purposes. Extremely upset after being loyal for 18 years.

Verizon doesn’t care. Terrible!