Reach Verizon Wireless Corporate Office Headquarters 

Verizon, Frustrating Billing Experience with Verizon. I would give Verizon Zero stars if I could, but unfortunately, I had to select one. The customer service experience has been terrible. I’ve spent over five hours, speaking to multiple representatives, just trying to get my bill back to the original $266 instead of nearly $300. Despite taking screenshots of my chats, I was misled about plan changes. One representative downgraded my plan without lowering the price. Another representative, Reese, applied a temporary promotion that brought the bill back to $266. However, I later received an email stating the promotion had ended, and now my bill is back to nearly $300. I’m now approaching six hours of dealing with this issue, speaking to at least ten people, with no resolution in sight. Many representatives didn’t even provide their names and simply passed me along to someone else. The lack of accountability is extremely frustrating.

Verizon Wireless, No 0 star options! Verizon’s new billing system has been a nightmare. For the past three months, I’ve encountered one issue after another. Most recently, I was promised a refund and a scheduled payment adjustment that the system wouldn’t allow. Despite assurances that the payment wouldn’;t process, it did anyway. I was then promised a refund multiple times, yet nothing ever happened. Every representative I spoke to either gave me incorrect information or was misled by the company. If I weren’t tied to paying off four phones, I’d switch carriers immediately. The service quality has declined since 5G, and customer support is frustratingly unreliable. Save yourself the hassle—look elsewhere.

Verizon, Customer service does not live up to what was told to customer. They only document what they want and not all the details. They refused to listen to any recording as they said its only for training purposes. Extremely upset after being loyal for 18 years.

Verizon doesn’t care. Terrible!

Verizon, Customer service. Received a bill from Verizon for outstanding charges on four phone numbers. The problem we don’t have an account with Verizon and have not had one for three years. Our name and address has been hacked. We called Verizon customer service with No help. Could not understand their poor English, was patient but they (called many times) would not listen that the charges were not ours. How can we get this cleared off our name and possibly credit? I don’t want Talk To someone in The Philippines. Please help us!

Verizon, 0 STARS!!!!! Customer Service is not helpful! Billed in error for return device due to the wrong Return Label being placed in my box. I received an email on 12/05/24 stating “Your package is with the carrier now”. On 01/10/25, I am being billed for the return device in error. This is Verizon and UPS’s fault! Now I’ve been disputing the charges with an open ticket dated 12/24/24. No actions are being taken on the open ticket unless I call to follow up. As of today, there is still no resolution. I’ve spent a total of 10 hours on the phone with Verizon reps, Supervisor, and Manager since 12/24/25. Everyone “promises” to help just to be disconnected after being on hold. I’ve sent emails and no response. And on hold again today for 2 hours with no resolution. Call the Corporate number and it directs your call to the same unhelpful employees. I’ve been with Verizon for 20 years with 5 lines! I’ve never received such poor service from a company.