Reach Verizon Wireless Corporate Office 

Verizon Wireless, Disappointed. Customer service is terrible! Misleading customers!!!

Verizon, Who designed your employee’s programming software??Went online to select an option to renew Verizon wireless plan. The plan offered 6 months of Disney+ bundle for free. Unable to process on line. Called rep. The rep was unable to process (said offer was expired, but since I could prove the website still had the offer, Verizon would honor the offer). That’s Where The Problem begins. Unable to work with her computer system (literally 4 hours of her time and mine), she said all I’d have to do would be to call in each month, tell the agent to read the ‘Hot Remarks’ and the $10 would come off my bill. Bill came today. I called. New rep said let me fix this, I’ll take you off the new plan, then put you back on the plan with the discount offer and I wouldn’t have to call each month. Well, two hours later, being switched to a Disney Rep (who couldn’t help) then being switched to a new Verizon Tech rep ….we wound up with the same results as the original sale day. I will have to call back each billing cycle and tell the rep read the ‘hot remarks’. Who in the world designed such a horrible system for your own employees??!!! (Not to mention a really disgruntled customer).

Verizon, On August 28Th 2024 I Called Verizon Wireless To Set Up Service For 4 Lines And Two Watches. There Was A Promotion For 4 Brand New Iphone15’s They Were Sent To Us And Received The Next Day I Beleieve. The First Problem I Had Was They Split The Bill Stating Part Of The Phones Were Active The Day I Claled And The Other The Next Dy Which Was To Be On Another Bill. They Did This Before I Ever Even Activated Anything. On August 30Th I Activated All Phone Lines And The Transfer Watch Line I Already Had. I Never Activated The New Watch And Line. The Second I Had Starting That Weekend 8/31 No One Could Call Anyone. The Call Would Go Directly To Voicemail On All Lines. We Couldn;T Call Each Other Nor Could Anyone Call Us. That Took Two Days And Hours On The Phone To Get Rectified. Finally Last Week When The Phones Were Working People Kept Telling Us They Couldn’t Hear Us Even On Facetime(Connected To Wi-fi) They Could See Us Talking But Couldn’t Hear Us It Was Going In And Out. Finally I Called Them On Tuesday 9/10/24, Explained The Issue And That It Was Happening On All 4 Phones. I Said It Make No Sense But It May Have Been A Bad Batch. The Lady Put A New Order In To Send 4 New Phones And A Label To Send The Others Back. A Half Hour Later I Get An Email I Have To Contact Verizion I Call Them They Say They Have To Verify It’s Me. I Had To Send Them My License And Bill With My Address On It. I Send Them(Via Portal The Email Me) My License And Currect Home Verizon Bill Same Info I Sent The Week Before. Not Even An Hour Later At 12:59 In The Middle Of A Confernce Call The Call Died. I Get An Email Alert Saying My Service Had Been Temporarily Suspended. Since I’m On Wifi I Call Via 611 To Be Told After 45 Minutes With The Fraud Dept. That My Service Will Never Be Restored And They Can’t Tell Me Why. So Literally Had Service For 11 Days Or 10 1/2. Called Back To Ask Them How They Wanted Their Phones Back Because I Am Not Paying For Them. I Said I Can Drop Them At A Store They Said It Had To Be Sent Back Because They Sent Them. I Told Them They’d Better Send Me A Pre-paid Label Because I’m Not Paying To Send Anything Back, They Then Send Me Back To Fraud Figuring Oh No We Can Fix This And Another Man Told Me The Same Thing. If There Is Fraud On My Account How Have I Been Calling Everyday Since With My Account Pin And Verifying Address, Etc. Trying To See What I’m Going To Be Billed Because I’m Not Paying For The Month In Advance They Bill For But No One Can Tell Me Anything. I Told Them This Could’ve Been Very Bad As I Was Home Alone With No Communicaitonm My Daughter Was At School, My Son Was At College And My Mother Was At Doctors. No One Had No Way To Reach Anyone And It Was Terrible. Thankfully I Reached Out To Another Carrier And By 4Pm That Night We Had Phones On Again. Verizon Is The Worst And I Will Tell Anyone Who Will Listen. So Glad The Home Service Has Always Been Great Including Customer Service

Verizon, Why did I switch? I left T-Mobile and switch to Verizon because of their promotions. I bought excuse me I didn’t buy it. I traded in a Samsung for a new Samsung and then I got an iPhone 14 for free and I kept my old iPhone 13 so I had three lines my phone stopped working the Samsung had issues. I don’t know how many times we had to go back to the store which is over a half hour away And did not get satisfaction and the last time went the store said they were open till seven. I got there at five minutes of seven. They told me they couldn’t help me. Does it open till seven so this verbal altercation they threaten to call the cops, I said, go ahead and call the cops and then I went in the next day , someone came out talked with Brent a few times he comes out he goes. Hi how can I help you? He act like he never saw me before and handed him my phone because OK let’s see what’s going on. He did not mention one thing about what happened last night until I said something that apparently offended him and he told me I need to get rid of my attitude or he’s gonna call the cops or I could just leave and deal with corporate And I think this is absurd my phone for three days I’ve been on the phone with Verizon trying to fix it. There’s some issue with the Sim card all these issues. It’s just unacceptable so I called Verizon and I spoke with somebody headquarters who said that they would send an email to the district office managers Where I purchased my phone which was in Claremont, New Hampshire Verizon on Washington Street and for sure somebody would get back to me what nobody did so apparently you’re lying about your values customer service veteran and suicide issues for me to not have a phone. it’s a death line. I need to have my support and thank God I had somebody here with me during that time. Im not holding my breath on someone getting back to me just putting this out there.

Verizon, Your “customer focused” approach was sadly missing from my recent experience. I have been a Verizon wireless customer (iPhone & iPad). On August 1st I purchased iPhone 15 & iPad with trade-in of my iPhoneXR & iPad. I also purchased the 5g Net GTWY internet box. It was NOT plug & play and your support team could not get it to work in my house. On August 2nd I returned the Net GTWY box and my old iPhone XRc& iPad for refund. Starting 6 days later I received an e-mail or text saying I will be charged for not returning the products and have received a text or e-mail every other day for over 3 weeks telling me to return my old products otherwise I will be charged. I called the Loyalty Team, which Have been responsive, opened numerous tickets and say they’ve resolved the issues BUT I am still getting the harassing and threatening texts!!!!! This is customer harassment and I need Corporate Sales & Marketing to know about it so no other customer has to endure this and guarantee me I will not continue to be harassed!. It has been VERY stressful for me.