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  • WoodSpring Suites Corporate Office Headquarters: Address, Phone Number, Customer Service and Complaints

WoodSpring Suites Corporate Office Headquarters: Address, Phone Number, Customer Service and Complaints 

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WoodSpring Suites is an extended-stay hotel brand owned by Choice Hotels International. WoodSpring’s corporate office route is through Choice Hotels headquarters at 915 Meeting Street, Suite 600, North Bethesda, MD 20852. The published Choice Hotels corporate phone number is 301-592-5000.

Guests who need help with a WoodSpring Suites reservation, billing problem, refund, deposit, hotel condition, staff complaint, accessibility concern, or another stay-related matter should normally contact the hotel manager first. Unresolved complaints can be escalated to Choice Hotels Customer Relations at 1-800-300-8800. New and existing reservation assistance is available at 1-877-424-6423.

WoodSpring Suites Corporate Office and Customer Service

The former WoodSpring page listed 8621 East 21st Street North, Suite 200, Wichita, Kansas, and telephone number 316-631-1370. Those contacts date from WoodSpring’s earlier corporate structure and are not listed as the current headquarters and corporate telephone number on Choice Hotels’ official contact pages.

Where Is WoodSpring Suites Headquarters?

WoodSpring Suites does not operate a separate current national headquarters for public guest inquiries. The brand is part of Choice Hotels International, whose principal executive office is:

Choice Hotels International, Inc.
915 Meeting Street, Suite 600
North Bethesda, MD 20852

The corporate telephone number is 301-592-5000. This number is intended primarily for corporate, investor, franchise, vendor, legal, and business matters. Guests will usually receive more direct assistance through the hotel, Customer Relations, or Reservations.

Written guest complaints can be sent to:

Choice Hotels International
Attn: Guest Relations Service Center
18615 North Claret Drive
Scottsdale, AZ 85255

Choice advises guests that mailed correspondence may require six to eight weeks for processing. The online support form is generally the faster escalation route.

WoodSpring Suites Ownership and Leadership

WoodSpring Suites was formerly known as Value Place. Choice Hotels International acquired the WoodSpring Suites brand and franchise business in 2018, adding it to Choice’s portfolio of extended-stay hotel brands.

Choice Hotels is a publicly traded lodging franchisor listed on the New York Stock Exchange under the symbol CHH. Dominic Dragisich became interim Chief Executive Officer of Choice Hotels in May 2026.

Choice owns and manages the WoodSpring brand, reservation platform, marketing system, standards, and franchise relationships. Choice does not necessarily own or operate the individual hotel where a guest stays.

Are WoodSpring Suites Hotels Independently Owned?

WoodSpring Suites properties are generally independently owned and operated by franchise companies. A franchisee may own one hotel or a portfolio of WoodSpring locations, and a separate hotel-management company may oversee daily operations.

The local hotel or its operating company generally controls:

  • Front-desk staffing and check-in
  • Room assignments
  • Local deposits and payment holds
  • Housekeeping schedules
  • Pet rules and fees
  • Parking and property access
  • Employee conduct
  • Maintenance and room conditions
  • Removal of guests for alleged policy violations
  • First-level refunds and stay credits

Choice Hotels provides the brand and corporate complaint route. When contacting Customer Relations, identify the exact WoodSpring location so the complaint can be referred to the responsible owner or management company.

WoodSpring Corporate Office vs. Hotel Support

Contact the hotel directly when the concern involves a current or upcoming stay, including:

  • Late arrival or after-hours check-in
  • A room that is not ready
  • Overbooking or relocation
  • Room cleanliness or maintenance
  • Noise, odors, pests, or smoking
  • Housekeeping, towels, or linens
  • Pet approval or pet charges
  • A deposit or payment authorization
  • An early departure
  • Missing property
  • Parking or building access
  • A complaint about an employee or manager

Contact Choice Hotels Customer Relations when the hotel does not respond, the manager refuses to review the complaint, the issue involves a Choice booking channel, or the guest needs corporate documentation of an unresolved matter.

How to Escalate a WoodSpring Suites Complaint

Begin with the hotel’s front desk or general manager. Explain the issue while the hotel still has an opportunity to inspect the room, correct the reservation, replace missing supplies, move the guest, or address a safety concern.

Prepare the following information:

  • The hotel’s complete name and address
  • The reservation confirmation number
  • The guest’s name and contact information
  • The check-in and check-out dates
  • The room number, when applicable
  • The rate and amount charged
  • Receipts and payment records
  • Photographs or videos of room conditions
  • The names or roles of employees contacted
  • The resolution being requested

If the manager does not resolve the matter, call Choice Customer Relations at 1-800-300-8800 or submit the official online form. Available form topics include hotel feedback, billing issues, receipt requests, and reservation assistance.

Ask for a Customer Relations case number. Keep that number with the confirmation, receipt, photographs, hotel correspondence, and any written refund or relocation promise.

For an urgent safety problem, contact hotel management and emergency services when appropriate. Do not rely on a corporate web form during an immediate emergency.

Reservations, Cancellations, and Overbooking

For reservation help, call 1-877-424-6423 or contact the hotel directly. A reservation is not final until the guest receives a confirmation number.

Cancellation and modification rights depend on the rate selected. Some rates permit cancellation until a stated deadline, while discounted or prepaid rates may have stricter restrictions. Review the confirmation email for:

  • The cancellation deadline
  • Any prepaid or nonrefundable amount
  • The scheduled arrival date
  • The required payment method
  • The hotel’s direct telephone number

If the reservation was made through Expedia, Booking.com, Hotels.com, a travel agency, an employer, or another third party, that company may control changes and refunds. Contact both the WoodSpring property and the booking provider.

For an alleged overbooking or relocation, document the original confirmation, quoted rate, replacement hotel, additional transportation costs, and any price difference. Ask the manager and Customer Relations to confirm the offered solution in writing.

Refunds, Deposits, and Billing Complaints

WoodSpring Suites does not publish one universal refund or deposit policy for every location and rate. Hotel owners may establish property-specific payment, deposit, incidental, and long-stay requirements within applicable brand standards and law.

At check-in, ask the property to explain:

  • The room charge and taxes
  • Any security or incidental deposit
  • The payment schedule for a weekly or monthly stay
  • The expected release date for a card authorization
  • The early-departure or cancellation rules
  • Pet, housekeeping, linen, or internet upgrade fees

A pending authorization is not always the same as a completed charge. The hotel may release an authorization before the bank removes it from the account. Ask the hotel for the release date and then contact the card issuer if the hold remains.

For a refund complaint, provide the folio or receipt, amount disputed, payment method, hotel response, and reason for the requested refund. Corporate Customer Relations may refer the issue back to the independently operated property for review.

Extended-Stay Rooms and Housekeeping

WoodSpring Suites is designed primarily for guests staying a week, a month, or longer. Standard brand features include:

  • A kitchen in each suite
  • A refrigerator
  • A stove or cooktop
  • A microwave
  • A sink and cupboard space
  • Free basic Wi-Fi
  • Free parking
  • Guest laundry access 24 hours a day
  • Every-other-week housekeeping for longer stays

Cookware, dishes, utensils, extra linens, upgraded internet, or more frequent housekeeping may not be included in the standard room rate. The brand states that additional kitchen items, linens, and housekeeping may be available for a fee.

Guests who need a particular item or service should confirm availability and cost with the individual hotel before booking.

Pet Complaints and Policies

More than 200 WoodSpring Suites locations advertise pet-friendly rooms, but pet acceptance is not universal. Fees, deposits, maximum numbers of pets, weight limits, restricted animals, and designated areas vary by hotel.

Before arrival, call the property and request written confirmation of:

  • Whether the hotel accepts the animal
  • The total pet fee
  • Any weight or number limit
  • Rules for leaving a pet unattended
  • Pet-relief and cleanup requirements
  • Consequences for alleged rule violations

Service animals are governed by applicable disability laws and should not automatically be treated as ordinary pets. Guests with a service-animal access concern can contact the hotel manager, Customer Relations, or an appropriate government agency.

Accessibility and Safety Concerns

Use the hotel’s individual listing to review available accessible-room features, then call the property to confirm that the required room and equipment are available.

Report digital accessibility problems to ac***********@**********ls.com. Property-level accessibility concerns should also be reported to the hotel manager and Customer Relations.

For room-security, unauthorized-entry, fire-safety, threatening-conduct, or other urgent concerns, contact hotel management immediately. Call emergency services when there is an immediate danger.

Choice Privileges and WoodSpring Suites

WoodSpring Suites is part of the Choice Hotels brand portfolio, but current Choice Privileges rules state that WoodSpring locations do not participate in the program.

Guests therefore cannot currently earn or redeem Choice Privileges points for WoodSpring stays, and other Choice Privileges benefits may not apply. Review the latest program rules before booking because participation could change.

Privacy Requests

Questions about personal information handled by Choice Hotels can be sent to pr************@**********ls.com.

Written privacy correspondence may be sent to:

Choice Hotels International
Attn: Privacy Officer
18615 North Claret Drive
Scottsdale, AZ 85255

A franchised hotel may maintain information independently from Choice. A guest seeking hotel-specific records may need to contact both Choice and the property operator.

WoodSpring Suites Careers

Corporate opportunities connected with WoodSpring Suites and other Choice brands are listed through the official Choice Hotels careers website.

Jobs at an individual WoodSpring hotel may be offered by the franchise owner or management company rather than Choice Hotels International. The job listing, pay statement, tax document, or employee handbook should identify the legal employer.

The corporate and Customer Relations numbers should not be presented as dedicated payroll, benefits, employment-verification, or Human Resources lines.

WoodSpring Suites Reviews and Complaints

Four reviews were visible on CorporateOfficeHeadquarters.com when this page was updated. Individual reviewers described alleged overbooking and relocation, removal from a hotel without a refund, conflict involving a pet, front-desk availability problems, an incorrect occupied-room assignment, and dissatisfaction with room supplies.

These are individual, unverified accounts. They do not establish the frequency of any issue across WoodSpring Suites hotels or prove a companywide complaint pattern.

A helpful review should identify the hotel city and state, approximate stay date, reservation method, general issue, manager or Customer Relations route used, response time, and whether the matter was resolved.

WoodSpring Suites Competitors and Related Corporate Offices

WoodSpring Suites competes with economy and midscale extended-stay brands including Extended Stay America, Candlewood Suites, TownePlace Suites, MainStay Suites, Suburban Studios, and local apartment-style hotels.

Official WoodSpring Suites and Choice Hotels Resources

Frequently Asked Questions About WoodSpring Suites

Where is WoodSpring Suites corporate headquarters?

WoodSpring Suites is a Choice Hotels brand. Choice Hotels headquarters is at 915 Meeting Street, Suite 600, North Bethesda, MD 20852.

What is the WoodSpring Suites corporate phone number?

The Choice Hotels corporate office number is 301-592-5000.

What is WoodSpring Suites’ customer-service number?

Call Choice Hotels Customer Relations at 1-800-300-8800. Support is available 24 hours a day.

What is the WoodSpring Suites reservations number?

Call 1-877-424-6423 for Choice Hotels reservation assistance.

Is WoodSpring Suites still headquartered in Wichita?

No current official Choice Hotels contact page lists the former Wichita office as WoodSpring’s national headquarters. Corporate matters now go through Choice Hotels in North Bethesda, Maryland.

Who owns WoodSpring Suites?

Choice Hotels International owns the WoodSpring Suites brand and franchise business. Individual hotels are generally independently owned and operated.

Who is the CEO of Choice Hotels?

Dominic Dragisich became interim Chief Executive Officer in May 2026 while the company conducts a search for its next permanent CEO.

How do I complain about a WoodSpring Suites hotel?

Contact the hotel manager first. Escalate an unresolved complaint to Choice Hotels Customer Relations by telephone or through the online support form.

How often does WoodSpring provide housekeeping?

The brand advertises every-other-week housekeeping for longer stays. More frequent cleaning may be available for a fee.

Do WoodSpring rooms include kitchens?

Yes. Standard suites include a refrigerator, stove, microwave, sink, and cupboard space. Cookware and dishes may not be included in the standard rate.

Are WoodSpring Suites pet-friendly?

More than 200 locations advertise pet-friendly rooms, but rules and fees vary. Contact the hotel before booking.

Does WoodSpring Suites participate in Choice Privileges?

Current Choice Privileges rules state that WoodSpring Suites does not participate, so guests cannot currently earn or redeem points for WoodSpring stays.

Why Trust CorporateOfficeHeadquarters.com?

CorporateOfficeHeadquarters.com helps readers distinguish the WoodSpring Suites brand office from Choice Hotels headquarters, Customer Relations, Reservations, hotel owners, property managers, third-party booking companies, and local hotel staff. This page was reviewed using current Choice Hotels corporate contacts, SEC filings, brand information, reservation terms, privacy materials, accessibility information, and visible COH reader comments.

Disclaimer

CorporateOfficeHeadquarters.com is not affiliated with WoodSpring Suites, Choice Hotels International, any WoodSpring hotel owner, franchisee, management company, booking website, employer, employee, or Customer Relations representative.

This page is provided for informational purposes. Addresses, telephone numbers, leadership, hotel ownership, rates, deposits, cancellation rules, pet policies, housekeeping schedules, amenities, and complaint procedures may change. Verify important details with the individual hotel and the terms attached to the reservation.

Share Your WoodSpring Suites Experience

Have you contacted a WoodSpring Suites manager, Choice Hotels Customer Relations, Reservations, privacy, accessibility, or the corporate office about a reservation, refund, deposit, room condition, pet issue, housekeeping concern, staff complaint, or another matter? Share the hotel city and state, approximate stay date, contact route used, response time, and whether the issue was resolved.

Please do not publish complete confirmation numbers, payment information, room-access codes, home addresses, private telephone numbers, email addresses, identity documents, employee records, medical information, or other confidential details.

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WoodSpring Suites Lake Charles LA Disappointing Experience

May 26, 2025

WoodSpring Suites, Lake Charles, LA. My recent experience at this location was incredibly disappointing. The manager, who appears to reside on the 4th floor, was speaking on speakerphone during check-in — an unprofessional behavior, especially while interacting with guests. When my brother politely mentioned he didn’t have a credit card, her response was a sarcastic and loud “OH MYYYY GOOOOSSSHHH,” with an obvious attitude. She was extremely rude throughout the interaction. I later discovered there are multiple complaints about her on Google going back over a year, it’s hard to understand how this behavior has been tolerated for so long. To make matters worse, my brother and I were locked out of our room less than 30 minutes after checking in. We had simply gone to Walmart and returned to find ourselves locked out for over an hour. Instead of helping, the manager was nowhere to be found; reportedly upstairs with someone she often talks to on the phone while working. We were ultimately asked to leave the hotel without a valid reason. This treatment was completely unacceptable, and I feel compelled to escalate this issue to corporate. I don’t usually file formal complaints, but this situation deserves immediate attention.

K G

WoodSpring Suites Experience

March 15, 2025

WoodSpring Suites, My husband and I paid $1500 for a month while he was working near there. The guy working the night desk says his manager was extremely rude I was walking my dog an while passing the front sidewalk he started to pee on curb an he comes yelling saying that I needed to pack my stuff he was calling the authorities because I let my dog pee on sidewalk and I started I had looked down an seen him an straight pulled him away we was walking in anyway so I was constantly pulling in to come on he continued to cuss an came up to I’m a female I have PTSD and anxiety from severe dog attack and he caused me to go into a panic attack he stated if I didn’t get my stuff and get out he was calling the authorities. I stated once again that I had pulled him away he said he didn’t care I needed to leave I had paid already they just wanted to keep all our money because there’s no way he got that mad over my dog peeing on side walk curbside this is unexceptionable and should not be allowed he was so mean rude and out of his mind I’ve never had anything like this happen to me.

M A T B

WoodSpring Suites Tollefson AZ Disappointing Issue

March 11, 2025

WoodSpring Suites, Confirmation number doesn’t mean anything! I booked a week at WoodSpring Suites Tollefson Arizona 6 months before they were to arrive, when my husband and his friend got to the hotel they were told they had overbooked the hotel and they were offered a different Wood Spring hotel 30 minutes further from their destination at an increased cost for the stay. They had to pay double the cost for Uber rides because of the increased distance from the field. No compensation was offered for the Huge inconvenience.

K T

WoodSpring Bad Business Would Not Recommend

January 13, 2024

General Manager is notorious for kicking people out and not refunding nights. Left guests are expected to follow the rules of the facility, but employees may do as they wish; the location is full of drug activity and noise, Upon checking in the last time, I ensured there would be no problem then 3 days into my 5 day stay I was demanded to leave the premises (in the middle of a snow storm with nowhere to go, and receiving an injury due to falling on their non-maintained property) without being refunded the remaining nights paid for.

A friend also experienced a similar situation at this location with this General Manager. Bad business-would NOT recommend!!

A A D

Worst experience at any hotel to date

November 28, 2023

Georgetown Woodspring Suites is going through management changes. We also booked the hotel for Thanksgiving Day when their lobby was closed, apparently, but we didn’t know that. They called someone in to work who wasn’t originally scheduled from what I understand. With that noted, the upcoming manager, Gabby, was very apologetic and friendly, though didn’t offer any kind of refund or credit. I’ll mention the worst thing first, then back up. We were given the key to a room where a man was sleeping. My family started to walk in when I heard snoring and saw feet sticking up out of the covers. We quickly backed out, thankful I hadn’t switched on the light. The next morning we were told that he was supposed to have checked out the night before but didn’t. (Were they going to clean the room, though?). Now backing up…

We arrived late Thanksgiving night after spending the day with our family. We waited a long time in the lobby, locked out of the hotel with no one manning the front desk. There was a phone with instructions to call 500 to get help. I called twice letting it ring a lot, no answer. I tried the other number listed, it beeped as though it weren’t in service. I dialed 500 again, this time I think someone answered but the line was crackling so badly that I couldn’t make out anything that she was saying.

In the meantime, my family of 9 was standing in the lobby, tired, hands full of luggage, with nowhere to sit. I have 7 children ages 4, 5, 7, 12, 14, 17, & 17, my husband and I.

Eventually, she comes around, looking like she just woke up, lets us in, gets my name, and then disappears again for a while. Eventually, she gets my ID and disappears again, for a long while. She comes back and tells me that we were supposed to be on the second floor, but the rooms aren’t ready so she’s moving us to the fourth floor. (When I booked the rooms I requested either the first or second floor, with two rooms close together since we are one family having to split into two rooms).

I started having to sign several papers while my family was becoming increasingly less patient. One paper said I had the intent to stay longer than 30 days. I refused to sign this paper, though she was insisting I must. (Later the upcoming manager said that document wasn’t meant for me so she needed to train better for that, but at the moment it was very awkward and uncomfortable).

I requested copies of all the papers that I signed, I was told I could only have a copy of one of them. (Everyone should have the right to have a copy of any paper they sign), so I took a photo of the papers I signed.

The manager later confirmed that we only get copies of one of the papers and not the other, but said she’d make an exception for me. (Again, I believe that all customers should get a copy of any document they sign).

FINALLY, after an hour or more of being there, my family waiting around with nowhere to sit or put their things, the young children becoming quite any, we got room keys to 416, & 413.

I went to room 416 first, opened the door to a man loudly snoring and I saw feet. Mortified I quickly backed my family out and shut the door. Room 413 was safe, so I sent all the kids in there and my husband and I went back down to tell the receptionist that there was a man in room 416. She was very confused and said no one was supposed to be in that room. She’s got me a new key to room 426, which was on the opposite hall from 413, not close together as I requested and reiterated the importance of.

When I tried to call for extra pillows and towels the phone barely worked. I had to struggle with the cord for a bit to get a dial tone. When I called 500 again to get the desk, it was crackly again and I barely made out her telling me that the office was closed so I had to wait until morning to request towels.

The TVs were set to Spanish in both rooms so we had to figure out how to change the settings to English. There was no mirror in the room to dress with, no linen closet with extra pillows, blankets, or towels (for an extended stay hotel that was surprising. Also no dishes or cookware). No coffee. No breakfast. In the bathroom, only one bar of soap and one tiny shampoo. No lotion or conditioner. No hairdryer. Only 1 pillow per person (not good quality).

The next day I began to tell Gabby what happened (the manager in training). She was very friendly and apologetic. She promised this wouldn’t happen again if I came back.

I appreciated that, and it did make a big difference that she was professional and owned her mistakes. Had she not been apologetic I would have contacted the corporate office to issue a complaint. I didn’t do that, but I thought that a review was needed. I got the impression that she will be trying to fix the errors moving forward.

B L
Corporate Office Headquarters