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  • XPO Corporate Office Headquarters: Address, Phone Number and Complaints

XPO Corporate Office Headquarters: Address, Phone Number and Complaints 

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XPO, Inc. maintains its corporate executive office at Five American Lane, Greenwich, CT 06831. The verified XPO corporate phone number is 1-855-976-6951. Mario Harik serves as Chairman and Chief Executive Officer. Customers needing help with a pickup, delivery, delayed shipment, cargo claim, invoice, or local service-center complaint should normally contact XPO LTL Customer Care at 1-800-755-2728 or the service center handling the freight before escalating an unresolved matter to the Greenwich corporate office.

XPO Corporate Office and Headquarters Contact Information

The number 1-855-976-6951 is XPO’s corporate executive-office number. It should not be described as the primary shipment-tracking, pickup, delivery, cargo-claims, billing, local service-center, Human Resources, recruiting, payroll, or emergency number.

The number 1-800-755-2728 is the current North American LTL Customer Care number. Callers should have the origin, destination, ZIP code, PRO number, or other available shipment information ready.

XPO does not prominently publish one universal set of public corporate-office or nationwide Customer Care hours. The previously listed Monday-Friday, 8 a.m.-5 p.m. hours should not be presented as verified.

Where Is XPO Headquarters?

XPO’s corporate executive office is located at:

XPO, Inc.
Five American Lane
Greenwich, CT 06831

This is the address readers generally seek when searching for XPO corporate office, XPO headquarters, XPO corporate headquarters, XPO HQ, XPO Logistics headquarters, XPO corporate address, or XPO Greenwich office.

Official XPO materials spell out the street number as “Five American Lane” rather than “5 American Lane.”

The Greenwich headquarters is not a freight terminal, shipment-pickup location, cargo inspection site, billing counter, hiring center, driver-services office, or public walk-in complaint department.

Customers should not arrive expecting to collect freight, inspect a damaged shipment, submit an invoice payment, obtain an immediate claim decision, or meet with an executive.

XPO Ownership and Corporate Leadership

XPO, Inc. is a publicly traded transportation company listed on the New York Stock Exchange under the symbol XPO.

Mario Harik serves as Chairman and Chief Executive Officer. Kyle Wismans serves as Chief Financial Officer, while Dave Bates serves as Chief Operating Officer.

XPO operates two primary business segments:

  • North American Less-Than-Truckload: Asset-based freight transportation across the United States, Canada, Mexico, and the Caribbean.
  • European Transportation: Road transportation and related services in European markets.

The North American LTL business is the largest part of the company and the primary focus of XPO.com in the United States.

XPO, GXO, and RXO Are Separate Companies

Some customers continue to associate XPO with warehouse logistics, last-mile delivery, truck brokerage, or other businesses formerly operated within the wider XPO Logistics organization.

Those services may now belong to separate companies.

  • GXO Logistics: XPO spun off its contract-logistics and warehousing business as GXO in 2021.
  • RXO: XPO spun off its technology-enabled truck-brokerage business as RXO in 2022.
  • XPO: The current public company focuses primarily on North American LTL transportation and European road transportation.

A GXO warehouse, fulfillment, or contract-logistics complaint should be directed to GXO.

A truck-brokerage, managed-transportation, or freight-matching complaint involving RXO should be directed to RXO.

The XPO corporate office cannot necessarily access an account, shipment, employee record, or contract now controlled by one of the independent companies.

Corporate Office vs. Local XPO Service Centers

The Greenwich corporate office handles functions such as:

  • Executive leadership and corporate strategy
  • Finance and Investor Relations
  • Legal and regulatory matters
  • Corporate compliance and ethics
  • Technology and company-wide operations
  • Corporate employment and governance
  • Network strategy and capital investment

Local XPO service centers normally handle:

  • Shipment pickups and delivery appointments
  • Freight arrival and terminal availability
  • Local dispatch and driver coordination
  • Shipment delays and missed appointments
  • Delivery receipts and proof of delivery
  • Freight holds and consignee questions
  • Local operating or access problems
  • Inspection of visibly damaged freight

XPO Customer Care can route customers to the service center responsible for the freight. Have the ZIP code, PRO number, origin, destination, and shipper or consignee information available.

Choose the Correct XPO Support Route

  • Track a shipment: Use the official XPO tracking tool and enter the PRO number or other accepted reference.
  • Pickup or delivery problem: Contact Customer Care or the responsible local service center.
  • Delivery appointment: Contact the terminal or appointment team shown in the tracking information.
  • Lost or damaged freight: Preserve the freight and packaging and use the online cargo-claims process.
  • Guaranteed-service refund: Use the refund-request tool within the applicable filing period.
  • Invoice or payment question: Review the invoice in the customer portal and use XPO’s billing resources.
  • Duplicate payment or disputed charge: File an overcharge claim after reviewing the current requirements.
  • Freight quote: Request a quote through XPO.com or contact Customer Care.
  • Existing business account: Contact the account executive or assigned Customer Care representative.
  • Employment application: Use the official XPO jobs portal.
  • Employment verification: Use The Work Number or the FMCSA driver-verification route, depending on the request.
  • Ethics or compliance concern: Call 1-800-638-1486 or use EthicsPoint.
  • California privacy request: Call 1-877-255-9930 or email cc*********@*po.com.
  • Investor question: Contact Investor Relations rather than Customer Care.
  • Unresolved corporate matter: Preserve the shipment, claim, billing, service-center, or employment history before writing to Greenwich.

What to Have Before Contacting XPO

  • The PRO number or shipment reference
  • The bill of lading
  • The shipper and consignee
  • The origin and destination ZIP codes
  • The pickup and expected-delivery dates
  • The freight description, weight, and number of pieces
  • The responsible XPO service center
  • The delivery receipt or proof of delivery
  • Photographs of the freight and packaging
  • The invoice, pricing agreement, or tariff information
  • The claim or support reference
  • The names or roles of representatives previously contacted
  • A concise timeline and the requested resolution

Provide account, shipment, payment, and employee information only through an authorized private XPO channel.

Do not publish complete PRO numbers, bills of lading, invoices, account numbers, customer names, shipment addresses, freight values, employee IDs, driver information, payment details, security procedures, or unredacted claim records in a public review.

How to Escalate an XPO Complaint

Begin with Customer Care or the service center handling the shipment.

Explain whether the matter involves pickup, delivery, freight availability, damage, loss, billing, accessorial charges, communication, or another service issue.

Ask for a case, claim, invoice, or service-center reference and record:

  • The date and time
  • The representative’s role
  • The service center involved
  • The promised action
  • The expected follow-up date

A damaged or lost freight complaint should be filed through the cargo-claims process rather than handled only through telephone calls.

A billing or duplicate-payment complaint may require an overcharge claim and supporting documents.

For a substantial matter that remains unresolved, written correspondence may be sent to:

XPO, Inc.
Five American Lane
Greenwich, CT 06831

Include the PRO number or account reference privately, previous support contacts, claim or invoice information, applicable agreement, and requested resolution.

Send copies rather than original bills of lading, delivery receipts, invoices, photographs, contracts, identification, or payment records.

Do not ship damaged freight, packaging, pallets, hazardous material, or other physical evidence to corporate headquarters unless XPO provides written instructions.

XPO Shipment Tracking and Delivery Complaints

Shipment complaints may involve:

  • A missed pickup
  • A delayed linehaul movement
  • An estimated delivery date that changed
  • Difficulty scheduling a delivery appointment
  • Freight held at a service center
  • An incomplete shipment
  • A consignee shown as unavailable
  • A delivery scan that does not match the customer’s records

Begin with the XPO tracking page and record the latest location, status, estimated delivery information, and service center.

The estimated delivery date may change because of weather, capacity, documentation, customs, appointment availability, inaccessible delivery locations, or other conditions.

For time-sensitive freight, ask whether the shipment was purchased with a guaranteed service and review the applicable agreement and tariff.

A delayed shipment does not automatically qualify for a refund or consequential-damage payment.

XPO Cargo Loss and Damage Claims

Inspect freight at delivery whenever possible.

If damage or a shortage is visible, note it clearly on the delivery receipt before signing. Take photographs of:

  • The freight before unloading when possible
  • The exterior packaging
  • Punctures, crushing, water exposure, or shifted freight
  • Damaged contents
  • Labels and identifying marks

Preserve the product, pallet, carton, crate, wrapping, and other packaging until XPO provides instructions.

XPO’s cargo-claim process may require:

  • The vendor invoice or repair invoice supporting the claimed amount
  • An inspection report
  • Photographs of the freight and packaging
  • The PRO number on supporting documents
  • Other evidence showing the loss or damage

File the claim through the XPO customer portal and keep the acknowledgement and later email updates.

The person entitled to file and recover a claim may depend on the bill of lading, freight terms, shipper, consignee, broker, and ownership of the goods.

CorporateOfficeHeadquarters.com cannot determine carrier liability or the amount payable under an individual shipment contract.

XPO Guaranteed-Service Refund Requests

Certain XPO services may include a guaranteed-delivery commitment subject to the customer’s agreement and XPO’s tariff.

XPO currently directs applicable refund requests through the customer portal.

A guaranteed-service refund may be unavailable when the delay results from an excluded cause or when the request is submitted after the applicable deadline.

XPO’s current guidance references a 15-day period following delivery for certain guaranteed-service fee-refund requests.

Keep:

  • The service level purchased
  • The promised transit time
  • The pickup and delivery records
  • The invoice
  • The agreement or pricing confirmation
  • The refund-request confirmation

Do not assume that a late standard shipment carries the same refund rights as a guaranteed shipment.

XPO Billing, Invoice, and Overcharge Complaints

Billing complaints may involve:

  • Duplicate payment
  • An incorrect rate
  • Fuel surcharges
  • Reclassification or reweigh charges
  • Residential or limited-access charges
  • Liftgate, redelivery, detention, or appointment charges
  • An incorrect billing party
  • A payment that was not properly applied

Review the bill of lading, quote, pricing agreement, tariff, delivery record, and invoice before submitting a dispute.

XPO currently requires an overcharge claim to be filed after the invoice has been paid and within 180 days after receipt of the original invoice.

Supporting documents may include:

  • The invoice
  • The original bill of lading
  • The delivery receipt
  • Packing slips
  • The pricing agreement
  • The applicable tariff provision
  • Proof of payment

For overcharge-claim status questions, email ov************@*po.com.

Keep payment confirmations and claim numbers private.

XPO Employee, HR, and Applicant Questions

XPO does not prominently publish one universal public Human Resources, payroll, benefits, or employee-relations phone number.

The corporate and Customer Care numbers should not automatically be relabeled as XPO Human Resources.

Current employees should use the supervisor, local HR representative, employee portal, payroll resources, or other internal channels provided by XPO.

Non-DOT employment verification is handled through The Work Number at 1-800-367-5690.

Authorized FMCSA driver-employment-verification requests can be sent to LT*****@*po.com.

Applicants should use the official XPO jobs website. Applicants requiring a reasonable accommodation during the hiring process can email ac************@*po.com.

Do not publish Social Security numbers, employee IDs, driver qualification files, medical information, background-check results, payroll documents, schedules, disciplinary records, or customer-site information in public reviews.

XPO Ethics and Compliance Complaints

XPO’s Ethics Hotline is available at 1-800-638-1486 in the United States and Canada.

The hotline and EthicsPoint may be used for qualifying concerns involving:

  • Fraud or theft
  • Harassment or discrimination
  • Retaliation
  • Falsification of company records
  • Conflicts of interest
  • Corruption or improper payments
  • Serious safety or compliance violations
  • Misuse of confidential information

The Ethics Hotline is operated by an independent provider, is available 24 hours a day, and allows anonymous reports.

Routine shipment tracking, invoice questions, scheduling problems, and ordinary payroll corrections should normally begin with Customer Care, the service center, management, or Human Resources rather than the Ethics Hotline.

An immediate accident, crime, fire, medical emergency, hazardous-material release, or threat should be reported to emergency services and the responsible local operational contacts.

XPO Hiring Scam Warning

XPO warns that scammers may impersonate recruiters and offer fake work-from-home positions.

XPO states that it will not:

  • Make a job offer without an interview
  • Conduct the entire interview through text messages or social media
  • Require an applicant to pay a fee
  • Ask an applicant to refund an alleged overpayment
  • Require the purchase of equipment or training materials

Official recruiting emails should come from an address ending in @xpo.com.

Suspicious recruiting messages may be checked through Co**************@*po.com.

XPO Reviews and Complaints

There are currently no reviews visibly displayed on this CorporateOfficeHeadquarters.com page.

Because no comments are shown, there is not enough information to identify recurring complaint themes, ratings, customer sentiment, or common corporate-office experiences.

When leaving an XPO review below, identify whether the experience involved:

  • Shipment pickup or delivery
  • A local service center
  • Lost or damaged freight
  • A cargo claim
  • A billing or overcharge dispute
  • An account representative
  • Employment or recruiting
  • Privacy
  • Ethics or corporate correspondence

Helpful reviews include the approximate date, general route or service center, support channel used, response time, and whether the matter was resolved.

Do not post confidential shipment, customer, account, freight, employee, or payment information.

XPO Competitors and Related Corporate Office Pages

XPO competes with national and regional LTL freight carriers, parcel and freight companies, transportation providers, and logistics businesses.

Direct LTL competitors include Old Dominion Freight Line, FedEx Freight, Saia, Estes Express Lines, and TForce Freight.

Yellow Corporation should not be listed as a current operating competitor because it ceased freight operations and entered bankruptcy in 2023.

Related corporate-office pages include UPS Corporate Office, J.B. Hunt Corporate Office, and FedEx Corporate Office.

Related Resources

Frequently Asked Questions About XPO Corporate Office

Where is XPO headquarters?

XPO’s corporate executive office is located at Five American Lane, Greenwich, CT 06831.

What is XPO’s corporate phone number?

The verified XPO corporate executive-office number is 1-855-976-6951.

What is XPO’s LTL Customer Care number?

XPO LTL Customer Care can be reached at 1-800-755-2728.

What is XPO’s Customer Care email?

XPO publishes lt****@*po.com for LTL customer inquiries.

How do I track an XPO shipment?

Use the official XPO tracking page and enter the PRO number or another accepted shipment reference.

How do I contact the XPO service center handling my freight?

Call Customer Care with the shipment and ZIP-code information or use the support links shown in the shipment record.

How do I file an XPO cargo claim?

Use the online customer portal and submit the product or repair invoice, photographs, inspection information, and other supporting records.

How do I dispute an XPO invoice?

Review the invoice, bill of lading, delivery receipt, pricing agreement, and tariff. A qualifying overcharge claim generally must be filed after payment and within 180 days.

Are GXO and RXO part of XPO?

No. GXO and RXO are independent publicly traded companies created through earlier XPO spin-offs.

Who is the CEO of XPO?

Mario Harik is Chairman and Chief Executive Officer of XPO.

What is XPO’s Human Resources phone number?

XPO does not prominently publish one universal public HR number. Current employees should use internal resources, while employment verification is handled through The Work Number or the authorized driver-verification process.

What is the XPO Ethics Hotline?

The United States and Canada Ethics Hotline is 1-800-638-1486.

Can I visit XPO headquarters to pick up freight or submit a claim?

No public freight pickup, cargo-inspection, billing, claims, or Customer Care counter is advertised at the Greenwich corporate office.

Why Trust CorporateOfficeHeadquarters.com?

CorporateOfficeHeadquarters.com provides corporate-office, headquarters, address, phone-number, leadership, complaint-route, and review information for freight carriers, logistics businesses, retailers, financial institutions, airlines, hotels, and other organizations.

This page is designed to distinguish XPO’s Greenwich corporate executive office from LTL Customer Care, local service centers, shipment tracking, cargo claims, billing, employment verification, careers, privacy support, EthicsPoint, Investor Relations, GXO, and RXO.

Disclaimer

CorporateOfficeHeadquarters.com is not affiliated with XPO, Inc., XPO Logistics, GXO Logistics, RXO, any XPO service center, employee, driver, shipper, consignee, broker, customer, or support representative.

This page is provided for informational purposes only and is not legal, transportation, cargo-claims, insurance, tariff, billing, employment, privacy, or financial advice.

Addresses, phone numbers, leaders, service centers, tariffs, claim requirements, billing procedures, filing deadlines, support routes, and business operations may change.

Review the current bill of lading, pricing agreement, tariff, invoice, shipment record, employment documentation, and official XPO resources that apply to the specific matter.

Share Your Experience

Have you contacted XPO corporate headquarters, LTL Customer Care, a local service center, cargo claims, billing, an account executive, Human Resources, recruiting, privacy support, EthicsPoint, or Investor Relations?

Share your experience with a pickup, delivery, delayed shipment, lost or damaged freight, cargo claim, guaranteed-service refund, invoice, accessorial charge, employment matter, job application, or corporate escalation below.

Helpful reviews include the approximate date, general shipment or issue type, support route used, response time, and whether the matter was resolved.

Please do not post PRO numbers, bills of lading, invoices, account numbers, customer names, addresses, freight values, employee IDs, driver information, payment records, access credentials, claim documents, or photographs containing confidential shipment information.

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