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What’s Happened to JoAnns?

Anchorage, AK store looks the same as the one in Pallup, WA with boxes stacked everywhere and several empty or near empty shelves. I’ve heard the employees’ hours have been reduced to part-time to save money. No wonder they have a big turnover. Have you checked out the cost of living in Alaska? It’s one of the highest. And those boxes are delivered weekly but there are not enough employees to empty them. It’s all they can do to keep up with customers. They are all pleasant but too often overworked. I would hate to see this store close because many people rely on it. By the way, the two stars are for the employees who, despite the working conditions, remain loyal.

I’m sure you have gotten similar feedback from customers (at least I hope so). As a former employee of 4 years who loved working at JoAnns in Puyallup, (I had to resign due to medical issues) I was extremely impressed by the shape the store was in. See attached photos. I was only able to attach 5 photos, but I have 31 more if you’d like to see them. I visited the store on 11/18/23 @10:30am-11:30 am. Your app said “out of stock” on a lot of items so I went to the store & lots of the shelves were empty too. However, what I was looking for was on the shelf (which was surprising due to the amount of freight that was stacked around the store). There were boxes EVERYWHERE with some blocking aisles (we weren’t allowed to block aisles), they were stacked halfway to the ceiling (we were only allowed to stack 2-3 high). With all the boxes on the floor, the back room must be completely packed! These boxes on the floor create many safety issues as well. We were not allowed to leave boxes, carts of fixtures, etc. on the floor if nobody was going to work it THAT day. We had to be put in the back room, out of the way, until the next day. If customers were to use a mobility cart they wouldn’t be able to get around the store (I barely got around using their small carts). There was only 1 cutter, 1 cashier, maybe a manager & 1 other employee (I think they were doing BOPIS) We had to do go-backs EVERY night! I went back a week later and it wasn’t much better. I would hate to see this store close. They have better selections & prices on yarn (my main craft is crocheting) than Michaels & Hobby Lobby. And better coupons. I also shop at JoAnn for things I need for other projects.

Shopping online experience. I ordered 2 wash away wonder tapes 25 yes @ 11.99 ea. You gave me 20% disc. Total was $20. something. But when I went to check out I was only getting qty of 1 for the same price!! And went on to say I was saving $20.88! Something is wrong. Canceled order.

JoAnn, This Juneau store is essential, not only here in Juneau with a population of about 30 thousand but for all of southeast Alaska village residents, many of whom come to Juneau to purchase needed items. We have nowhere else but online to purchase the large supply of various items JoAnn’s has to choose from and then pay huge postage costs. Please, please!! Reconsider the closing of your store here in Juneau, Please!!

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JoAnn, What a disgrace to your customers. So few store workers, while huge line forms. Stuff everywhere. JoAnn, used to be a wonderful helpful store for everyone in our community. That started deteriorating years ago. Fire your CEO and those incharge. What a loss all 700 or so companies. Looks like a poorly run thrift shop. Never seen so much fleece fabric all over the floors, crowded floors are a safety issue. Do something about this. You have millions of supporters who are very furious about not being loyal to us. Cut back to 5 in each state if you can.