Reach Out To Regions Corporate Office – Review and Complaints 

Regions, In the Green Hills branch in Nashville today, I witnessed such kindness and customer service. In front of me, and I think some time after he had completed his transaction, stood and very thin, older man. He had long wispy hair under a ball cap. He was, in a quavery voice, telling the employees about his and his father’s service in the armed forces. I only heard snippets, but even after I got in line, the two young people behind the counter, listened attentively with smiles on their faces. They showed no impatience, even as I stood in line. It was so lovely to witness, the fact that his need to talk was important enough to let me wait. It was a very brief wait too, one I gratefully participated in. That man deserved their attention, but many would not have given it. I don’t know the employees’ names…just that he was very nice looking with a great smile and big dimples and she had long blonde hair and the sweetest smile. I just wanted to say, thank you. In the atmosphere of rancor and disrespect in our country right now, it did my heart good to witness this scene.

Regions, We made an appointment with the Regions branch for April 11, 2025 at 3:30pm (2770 W. Hillsborough Ave., Tampa, FL 33614) to get a Medallion Guarantee Stamp for a beneficiary form requiring this type of stamp. First, the branch manager, Ediel Hernandez, kept my spouse and I waiting while he was meeting with an employee. Second, we got the distinct feeling that he was looking for a reason not to provide the service. When the appointment was made no one stated exactly what would be required to get the stamp which would have saved time. My spouse currently banks with Regions for two years and is the person listed as the beneficiary for the form needing the stamp. I banked with Regions for almost two years and just recently closed my accounts. When we presented US passports as clear identification we were asked for driver’s licenses. Then he said that the form which I got from Computershare didn’t look complete (it was). Then he refused the stamp since I was not a current customer and that if I opened an account he couldn’t provide the stamp for six months. I am not sure if it because it was a Friday, he was dealing with a same-sex couple, or he didn’t think we were dressed up enough. We felt embarrassed and I am happy that I ended my relationship with Regions. My spouse will soon be a former customer. At minimum, the bank should have advised the rules when the appointment was made. People matter and their time should matter too.

Regions, I am a lawyer licensed to practice in Florida. On Friday, April 11,2025 I made an appointment and accompanied my client to the Lake Mary Boulevard, Lake Mary, Florida branch to obtain copies of her bank statements and to close her existing accounts and open new ones to curtail unauthorized access to her monies. The Regions Bank agent, Liza Maleka, refused to discuss my client’s accounts in my presence, stating my client would have to have executed a document giving me power of attorney! Hello? Power of Attorney would allow me access to my client’s accounts with the ability to withdraw funds, et cetera, clearly a power neither intended nor wanted. It is my opinion that Liza Maleka, who did not close/open accounts or provide copies of statements for my client, lacked the knowledge and training necessary to correctly respond to this situation.

Regions, Brilliant service! I am writing to let you know how much I appreciate the Brilliant Service provided by Hope Jones financial relations consultant. The branch location is 2340 S Mt Rd Decatur, Illinois. Because of Ms. Jones effort, I was able to find exactly what I need and I am very satisfied with the product. Thank You!

Regions, Total Disappointment. It it a very long procees as I have been trying to close my Mothers accounts at Regions since Dec 20, 2024. My mother passed away on Dec 5, 2024. My Mother and I met with the lead branch manager at Crystal River, FL to question their means of operation in the event of death. Myself and my sister were listed as POD beneficiaries. We also made sure Regions knew my sister would not be able to travel from Dothan, AL to CR, FL as she was an invalid. My Mom was assurd that would not be a problem with the POD and death certificate and photo id’s for us. Which was given them when I came into close the accout. That was when the run around started and my frustration was evident. I was told that the main office had changed their policies and now it would need to be submitted to the banks probate office to release the funds. I was able to get my 1/2 but because my sister was not able to leave the assistant living home to come to CR. She needed to write a letter and have it notarized requesting her half in the way of a cashiers checks for the funds-which included, cd’s, checking and an ira. She did this at her expense because as I’ve said she is unable to leave and go to a bank. Guess what, they finally release one of three checks and mailed it to the Wrong address! A neighbor had to intercept the letter/check and at his expense mail it to my sister in the Assistant Living facility. As of today, March 25- Still don’t have the other two checks. Its been a nightmare. The branch manager keeps telling me to just give it a few more days. That would be fine except we have other family members which we are to disperse funds to after we get them as stated in my Mothers will. What is their problem? I can guarantee you one thing. When this is all said and done my husband and I who have been banking with Regions since 1995 will be considering changing banks. We aren’t rich but we do have a sizeable account and I dont think I trust Regions anymore. While I am waiting to get these funds they are making interest on our money. Oh, they say we are too- but you know its minute to what they are making. Just Send Mine/My Sister Her Shares- Pronto, Please!