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Capital One, No customer support for incorrect charge. I rented a car from Avis in Massachusetts. I clocked 211 miles. I was changed $214 for tolls in New Jersey and New York. Problem is how do you rack up $214 in tolls when you only travel 211 miles? Also, NY is 250 miles from where I rented the car. I contacted Avis e-toll. They admitted the charges were not mine but would not refund the $214. After providing a copy of the e-mail saying they were not mine and a copy of my rental receipt showing 211 miles driven, Capital One would not help me with the vendor only saying that the vendor said the charges were mine. Even, after providing Capital One with the e-mail from Avis saying it was not mine. So disappointed with Capital One after being a customer for over 25 years. Seriously considering dropping my card with Capital One.

Capital One, Issue 1/15/2025 regarding Deposits and payments not going through is unacceptable. Without funds, vacation had to be canceled and I will be talking to an attorney about filing suit for getting airfare, lodging and rental vehicle reimbursement. I will be leaving this bank once the finally get it corrected. Customer service is pathetic at best if you are able to actually get through them. Calls either hang up on you, or you wait for hours, just to get hung up on.

Capital One, Rude Poor English Customer Service. 12/17/2024; I repeatedly called Capital One (800)227-4825 to get answers about money taken from my checking account as a deposit but never received the credit card, Christmas is next week. I spoke to Lexi(Philippines) who kept talking over me instead of listening, then claiming she was CS and I need new application dept. I told her this was the number listed for contact on the new card. Lexi told me to dial 800-903-9177 in this was in the US (lie). I called and got Rude female with accent, Len, she kept again over talking me and would never let me finish what I was calling for. I told Len she was ignoring me and rudely talking over me; I requested a supervisor. Len never said anything else, nor let me speak to a supervisor or further assisted. I called the number listed for Corporate (817)383-4802; I got Sam, rudely kept saying a script instead of responding to my questions, when I told her she was being rude, she put me on hold without saying anything but it wasn’t on hold, she transferred me someone else without acknowledging what she was doing. Tia answered, I told Tia that Sam transferred me without informing and I was recording the call due to the many rude customer service representatives in the Philippines, etc. Tia said she would have to end the call because I was recording; I said you’re recording your calls without my consent or authorization, same thing. So I said thank you Capital One for repeatedly refusing me quality service as a Capital One customer.

I am so disappointed in Capital One. I loved Capital One, I love my checking account. I am a rescue out of Arizona. I also have a side hustle of boarding animals that pays for my rescue. Additionally, I help people who are down on their luck and in recovery. It is not unusual for me to send $10 or $20 to someone on Facebook for food, or for gas money. Apparently, a big corporation that charges a $35 fee if you are 5 mins late on your payment does Not understand philanthropy. Yeah, Capital one, there really are good people out there that help the community, help the animals and whomever else may be in need. I have family members who are in prison because of addiction, and it is something I am passionate about. And I also will put money on their books or phone account with this card by transferring money from my Discover account, because the jail facilities do not take Discover debit cards.

Capital One has frozen and intends to close my account because and I quote “Based on our current information, we’ve determined that the unusual activity we found is inconsistent with our expectations for account usage” I am being treated terribly. I am a Graduate student, and I work for the state court system. So now, the measly $531 in my bank is frozen. That was going to go to spay and neuter of 2 dogs that I have taken in. Apparently animal rescue and helping humans are “inconsistent with their expectations for account usage.” Capital One does not support humanity. My balance Has rarely ever been over $300 in this account. Shame on Capital One for crippling my rescue efforts. I will not stop until Capital one acts in good faith and returns my funds to me or keeps my account open. I Did Nothing wrong and can prove every single transaction. I will file a complaint with the BBB and contact my local news station just for starters. I wonder how many other good people this is happening to, while the real money launderers get right through with no problem because Capital One is all tied up over some payments from Zelle for $50.

I had made a mistake on my payment last year and Capital One had just canceled my card. I take ownership on my mistake, but due to the situation last year with my father passing. Capital One and their rude rep that handled it very unprofessionally. The rep that handled the call was rude and very cold..She and I even had a 3-way call with my bank, she even got ruder. So it seems to me that even if we as consumers make a small mistake, we are judged for it.