Reach AAFES Corporate Office Headquarters 

AAFES, Payment error. A short time ago I got a message from my Bank that my account was overdrawn. I checked with my Bank and the Exchange attempted to take out over $8,000 from my checking account. I did not have anywhere near that amount and all my money was gone. This was not my error but a error on the Military Exchange. I called them up and they did not and would not do anything about it. So I then contacted my Bank and got them to reverse the debit. Later I try and go online to make a payment and my Bank information is gone on my Military Star account. I tried to re-enter my Bank information and it would not allow me. I have a attached a copy of the error message I got while trying to put my Bank account back in. Once again the Military Star would not help me. I tried re-installing again and again with the same results. This last call was pretty much the same and I had to argue with (Dorothy?) in order to get her to request the problem be fixed. It obviously was not that hard to fix as no more than 15 minutes later I was able to get my Bank account back on and I was able to make my payment. There is no excuse for this kind of behavior from Customer Service. I am 74 years old, a partially disabled Vet and I am having serious health problems and I did not need this with Customer Service that does not listen, apparently does not care and did not help until I had to really get firm with her to correct the problem. Even if those in Customer Service have never served in the Military they should show respect to those of us that have served. Thank you for your time.

AAFES, Incorrect 1099-MISC from AAFES, Need Assistance. I recently received a 1099-MISC form from Army Air Force Exchange Service (AAFES), Dallas, TX, showing $649.00 in “Other Income” (Box 3). However, I never received or accepted any income or prize from AAFES. A long time ago, a woman claiming to work for AAFES called me at home, saying I had won a prize worth several hundred dollars but would have to pay taxes on it. I told her I did not want the prize because I didn’t want to pay the tax, and she said she would cancel it. The caller ID did not indicate AAFES, just a regular phone number. Now, I have received this tax form for income I never received or agreed to. The IRS expects me to pay taxes on something I never accepted. Can your office look into this? This needs to be corrected.

AAFES has no idea what happened to my order! I ordered furniture through AAFES on-line, the shipping date has been delayed several times. The customer service people keep telling me to wait until the delayed shipping date to get a new delayed shipping date.

AAFES, Inconsistent shipping. I wish AAFES, could be consistent in their shipping. 1 order will arrive in 2 days, 1 order will arrive in a week, & 1 order has been ordered for 2 weeks, and hasn’t shipped yet!!! I had to cancel the order. Don’t have that issue with Amazon, Walmart!!!!

My mother, TM, was an AAFES employee at Fort McPherson PX in Georgia. After retiring she worked at another PX part-time. I am her son and I would if she left any other benefits to me. I already received a Life insurance payment from Hartford Insurance CO. that was issued when she worked for AAFES. Can you help me?