• H
  • AAFES Corporate Office Headquarters

AAFES Corporate Office Headquarters

How to Contact Afes Corporate Office Headquarters

The Army & Air Force Exchange Service
3911 South Walton Walker Boulevard
Dallas, TX 75236-1598 USA
Website: AFES Stores
Corporate Phone Number: 1-214-312-2011
Fax Number: 1-214-312-3000
Customer Service Number: 1-800-527-2345
TDD: 1-800-423-2011

  • I am having a problem with my account and I don’t really know who to contact. I have tried numerous times through Customer Service and then I have also tried through Ms. Katheryn Boyd. It’s really a long story. I ordered a futon and it came to me torn in several places. I had the company pick it up and
    return it. I ordered it a second time and it was also torn. I returned it the same day. My account shows two purchases for $399 each and both were eventually credited back to my account. Then it shows a partial return for $194 on 16 May for the futon I bought in April and then they took it back the
    same day since it was a mistake for correction. Then when they finally credited the last $399 they charged me $194 again thinking I had gotten a partial return ALTHOUGH they had corrected it already. Please see the reference numbers 3329520883/21042018 on my statements for the $399 charge on
    22 April and the return and charge again for $194 on 16 May. You will see they gave me $194 credit and then corrected it by taking it away on my April statement. Then they charged me $194 again when they finally gave me the total credit of $399 credit on my October statement. This was called Charge
    and Return Downtime. Therefore I was charged $194 twice with one correction of taking off $194 to fix the mistake they made. I am still owed $194. Why they didn’t see that the $194 had been corrected already I don’t know. I have
    been fighting this since May. I don’t know who to talk to and I haven’t gotten a response to Ms. Boyd in the last two months. I just need to know who I can speak to since Customer Service has not been able to help me since. I keep being told each time that I will see it on my next statement of within
    the next 10 business days. I am very frustrated about this. Ms. Boyd says below that I am owed the $194 but I haven’t seen it yet and it wasn’t on my December statement. Just let me know who I can talk to. Thank you!

    SARA M. JOHNSON (CW5 Retired)

    Administration Services Officer

    Director of Training and Doctrine

    PH: 580-442-4904

    Cell: 580-917-3737

    From: Sara Johnson [mailto:saramgjohnson@gmail.com]
    Sent: Saturday, December 8, 2018 9:54 AM
    To: Boyd, Katheryn R NAF (US) ; Johnson, Sara M CIV USARMY
    FCOE (USA)
    Subject: [Non-DoD Source] Re: Re: Online Order

    All active links contained in this email were disabled. Please verify the
    identity of the sender, and confirm the authenticity of all links contained within the message prior to copying and pasting the address to a Web browser.


    Another month and another statement has gone by and I haven't seen any results. I would greatly appreciate if you would personally see that the $194 would get credited. I buy a lot of stuff from AFEES and I tell people/cashiers (who all know me by name) at Fort Sill that I should owe stock. I don't shop at Walmart, Target, or any other retail store and it's
    been a privilege to shop there because I get good quality merchandise. I just don't understand how this has gone on for so long.

    Sara M. Johnson

    On Fri, Nov 30, 2018 at 9:17 AM Sara Johnson > wrote:

    Was this ever submitted? I don't see any recent activity on my account for
    the credit of $194.

    On Mon, Nov 12, 2018 at 6:01 PM Boyd, Katheryn R. > wrote:

    Ms. Johnson,

  • I've noticed that pricing is high compared to off base even with paying sale taxes. Even gas prices are higher than you can get off base on occasions. I thought it was suppose to be cheaper, a benefit to the service member and retirees to shop on base. It appears that AAAFES is not committed to the military community.

  • Worst customer service I have ever experienced with any facility. Called in Nov 2016 about a buying a TV advertised on line with AAFES. It had been on the site for a few days and showed as out of stock but I called to order it anyway. Was told by customer service manager Eve that I need to read the disclaimer and that I could not get a TV that was out of stock. She was very rude. On Dec 2 2016 I ordered an in stock TV, order number 2243783222. It was in stock and there were some still in stock after the placement of the order. A few days later the item is out of stock with an unknown delivery date. I called customer service as to why I was able to order the TV if it was out of stock and no one could answer my question. So I was lied to by Eve as to I could have ordered the original TV. I called and spoke to Christopher Frederick at AAFES PR Dept about the issue. He apologized and said he would look into the matter and call me back. This was around the 16th. As of 12/30/2016 I have not heard from him, I have left messages and on 12/30 called and found out the TV was at Ft Wood, MO. It was delivered the 29th. No e-mail or phone call has been made to me. I called and asked for the manager at Ft Wood at 1:30pm on 12/30/2016 to talk about pickup and why no notification only to be hung up on by a woman claiming to be the manager but would not tell me her name. Tried to call Dallas customer service to no avail. Only leave a message and we'll return your call in the future sometime. This is the terrible customer service I have experienced. I will be glad to share it on facebook and with my Congressman if I do not hear from someone by close of business today. Order 2243783222

  • Recently, I ordered a dining room table and chairs plus a Curio cabinet that was supposed to include two of the same chairs as what came with the table. It was Home Elegance's Nash collection, and it was delivered in beautiful condition minus the two chairs that were supposed to come with the Curio cabinet. When I contacted AAFES customer service about the two missing chairs, I was told by customer service representative, KEVIN, that the Curio Cabinet description was in error, and I would not be receiving the two chairs as stated in the specifications section of the product DESCRIPTION. I asked what AAFES was going to do to rectify the problem, and KEVIN told me they weren't going to do anything about it. Basically I was SCREWED. Not only were the AAFES prices higher than Home Elegance website prices, but they weren't going to honor the AAFES description of the product. Could we expect anything less from AFFES???? May AAFES rot in HELL!!!!!

  • Been trying to chase my refund which was authorized by ashley furniture almost two months ago, and no one can give me any information or find me in the system when the liaison officer for ashley/aafes at marketing plus has sent numerous communications along with the credit memo to aafes escalation team!

  • {"email":"Email address invalid","url":"Website address invalid","required":"Required field missing"}
    Corporate Office Headquarters